調査レポートカテゴリー： IT/電子, MarketsandMarkets, 世界

Content Services Platforms Market with COVID-19 Impact Analysis by Component, Enterprise Size, Deployment Mode, Business Function (Accounting & Legal, Sales & Marketing, and Procurement & Supply Chain) Vertical and Region - Global Forecast to 2027

コンテンツサービスプラットフォームのグローバル市場予測

◆タイトル：Content Services Platforms Market with COVID-19 Impact Analysis by Component, Enterprise Size, Deployment Mode, Business Function (Accounting & Legal, Sales & Marketing, and Procurement & Supply Chain) Vertical and Region - Global Forecast to 2027
◆商品コード：TC7045-22
◆調査・発行会社：MarketsandMarkets
◆発行日：2022年5月27日
◆ページ数：308
◆レポート形式：PDF / 英語
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◆調査対象地域：グローバル
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【レポートの概要】

マーケッツアンドマーケッツ社は、世界のコンテンツサービスプラットフォーム市場規模が、2022年489億ドルから2027年1,016億ドルまで年平均15.8％成長すると予測しています。本調査レポートでは、コンテンツサービスプラットフォームの世界市場について調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、コンポーネント別（ソリューション、サービス）分析、企業規模別（大企業、中小企業）分析、ビジネス機能別（人事、販売・マーケティング、経理・法務、調達・サプライチェーン）分析、産業別（金融、消費財・小売、エネルギー＆ユーティリティ、政府＆公共、医療＆ライフサイエンス）分析、地域別分析、競争状況、企業情報、隣接・関連市場などの項目を掲載しています。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場概要・産業動向
・世界のコンテンツサービスプラットフォーム市場規模：コンポーネント別（ソリューション、サービス）
・世界のコンテンツサービスプラットフォーム市場規模：企業規模別（大企業、中小企業）
・世界のコンテンツサービスプラットフォーム市場規模：ビジネス機能別（人事、販売・マーケティング、経理・法務、調達・サプライチェーン）
・世界のコンテンツサービスプラットフォーム市場規模：産業別（金融、消費財・小売、エネルギー＆ユーティリティ、政府＆公共、医療＆ライフサイエンス）
・世界のコンテンツサービスプラットフォーム市場規模：地域別
・競争状況
・企業情報
・隣接・関連市場

“The global content services platform market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 15.8% during the forecast period, to reach USD 101.6 billion by 2027 from USD 48.9 billion in 2022.”
Content services platform has enabled organizations to securely manage unstructured corporate data and generate information crucial for business operations. It enables organizations to eradicate ad-hoc processes by providing compliance with major security and regulatory standards.

“As per business function, Human Resources segment to grow at a the highest CAGR during the forecast period”
The content services platform market is segmented is sub segmented into Human Resource (HR), sales & marketing, accounting & legal, and procurement & supply chain management. As per business functions, HR is expected to grow at the highest CAGR during the forecast period. The human resource management department is one of the crucial departments at every organization involved in managing employee-related processes, from recruitment and onboarding to payroll and administration. Traditionally, to manage employee databases for performance management and employee tracking, various Enterprise Resource Planning (ERP) suites or Human Resource Information Systems (HRIS) solutions are used to cover the basic human resource activities and processes. human resources systems help human resources maintain, manage, and process detailed employee information and human resources-related policies and procedures. However, ERP and human resources software lack a few of the capabilities. Therefore, organizations across various verticals have been using content services platforms in the human resource department to manage employees’ unstructured content.

“As per deployment mode, on-premises to have the highest market size during the forecast period”
As per deployment mode, on -premises is estimated to have the highest market size during the forecast period in the content services platform market. On-premises solutions are provided for a one-time license fee as well as a service agreement. For huge infrastructure and a private data center that are crucial for installment of solutions in on-premises deployment is cost incurring. Therefore, SMEs usually face the problem of choosing between hosted and on-premises solutions. However, enterprises with good capital financing prefer on-premises solutions as they offer improved security linked to cloud-based solutions.

“As per component, solutions to grow at the highest CAGR during the forecast period”
As per component, solutions is estimated to hold the highest Compound Annual Growth Rate (CAGR) in the content services platform market. The solutions segment of the content services platform includes document & record management, workflow management, data capture, content reporting & analysis, case management, information security & governance, and other solutions. Other solutions include collaboration, version control, and eDiscovery. The solution providers offer tailored solutions to businesses according to the need of the business. The content services platform solutions enable organizations to fulfill demands along with helping businesses to grow.

Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the content services platform market.
 By Company: Tier I: 35%, Tier II: 45%, and Tier III: 20%
 By Designation: C-Level Executives: 35%, D-Level Executives: 25%, and Managers: 40%
 By Region: APAC: 25%, Europe: 30%, North America: 30%, MEA: 10%, Latin America: 5%

The report includes the study of key players offering content services platform solutions and services. It profiles major vendors in the content services platform market. Some of the major content services platform market vendors are Microsoft (US), IBM (US), Open Text (Canada), Hyland (US), Box (US), Laserfiche (US), Adobe (US), Oracle (US), M-Files (US), SER Group (Germany), GRM Information Management (US), Intalio (France), Micro Focus (UK), Newgen (India), Kyocera (Japan), DocuWare (Germany), DocStar (US), Objective (Australia), and D.velop (Germany).

Research Coverage
The market study covers the content services platform market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, business function, Deployment type, enterprise size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall content services platform market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

1 INTRODUCTION 31
1.1 OBJECTIVES OF STUDY 31
1.2 MARKET DEFINITION 31
1.2.1 INCLUSIONS AND EXCLUSIONS 32
1.3 MARKET SCOPE 32
1.3.1 MARKET SEGMENTATION 33
1.3.2 REGIONS COVERED 33
1.3.3 YEARS CONSIDERED FOR STUDY 34
1.4 CURRENCY CONSIDERED 34
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2021 34
1.5 STAKEHOLDERS 35
1.6 SUMMARY OF CHANGES 35
2 RESEARCH METHODOLOGY 36
2.1 RESEARCH DATA 36
FIGURE 1 CONTENT SERVICES PLATFORM MARKET: RESEARCH DESIGN 36
2.1.1 SECONDARY DATA 37
2.1.1.1 Secondary sources 37
2.1.2 PRIMARY DATA 38
TABLE 2 PRIMARY INTERVIEWS 38
2.1.2.1 Breakup of primary profiles 39
2.1.2.2 Key industry insights 39
2.2 MARKET BREAKUP AND DATA TRIANGULATION 40
FIGURE 2 DATA TRIANGULATION 40
2.3 MARKET SIZE ESTIMATION 41
FIGURE 3 CONTENT SERVICES PLATFORM MARKET: TOP-DOWN AND
BOTTOM-UP APPROACHES 41
2.3.1 TOP-DOWN APPROACH 41
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING CONTENT SERVICES PLATFORM SOLUTIONS AND SERVICES (1/2) 42
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING CONTENT SERVICES PLATFORM SYSTEM SOLUTIONS AND SERVICES (2/2) 42
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE):
CAGR PROJECTIONS FROM SUPPLY SIDE 43
2.3.2 BOTTOM-UP APPROACH 44
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/
SERVICES OF CONTENT SERVICES PLATFORM MARKET 44
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF COMPONENTS THROUGH OVERALL CONTENT SERVICES PLATFORM SPENDING 45
2.4 MARKET REVENUE ESTIMATION 46
FIGURE 9 ILLUSTRATION OF COMPANY CONTENT SERVICES PLATFORM REVENUE ESTIMATION 46
2.5 MARKET FORECAST 47
TABLE 3 FACTOR ANALYSIS 47
2.6 GROWTH FORECAST ASSUMPTIONS 48
2.7 ASSUMPTIONS FOR STUDY 48
2.8 LIMITATIONS OF STUDY 50
3 EXECUTIVE SUMMARY 51
FIGURE 10 CONTENT SERVICES PLATFORM MARKET: GLOBAL SNAPSHOT 52
FIGURE 11 TOP GROWING SEGMENTS IN CONTENT SERVICES PLATFORM MARKET 53
FIGURE 12 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 54
FIGURE 13 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 55
FIGURE 14 ON-PREMISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 55
FIGURE 15 TOP VERTICALS IN CONTENT SERVICES PLATFORM MARKET (USD MILLION) 56
FIGURE 16 NORTH AMERICA TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 57
4 PREMIUM INSIGHTS 58
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN CONTENT SERVICES PLATFORM MARKET 58
FIGURE 17 DRASTIC GEOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE CONTENT SERVICES PLATFORM GROWTH 58
4.2 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT (2022 VS. 2027) 58
FIGURE 18 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 58
4.3 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE (2022 VS. 2027) 59
FIGURE 19 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 59
4.4 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE (2022 VS. 2027) 59
FIGURE 20 ON-PREMISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 59
4.5 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL (2021 VS. 2027) 60
FIGURE 21 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 60
4.6 CONTENT SERVICES PLATFORM MARKET INVESTMENT SCENARIO 60
FIGURE 22 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 60

5 MARKET OVERVIEW AND INDUSTRY TRENDS 61
5.1 INTRODUCTION 61
5.2 MARKET DYNAMICS 61
FIGURE 23 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONTENT SERVICES PLATFORM MARKET 62
5.2.1 DRIVERS 62
5.2.1.1 Growing need to enhance content security and optimize business processes with automated workflows 62
FIGURE 24 MAJOR BENEFITS TO DRIVE CONTENT SERVICES PLATFORM MARKET 63
5.2.1.2 Growing adoption of SMAC technologies 63
5.2.1.3 Need for regulatory content management for enhanced operations 64
FIGURE 25 PRIMARY INFORMATION GOVERNANCE CHALLENGES 64
5.2.2 RESTRAINTS 65
5.2.2.1 Complications in handling data post mergers and acquisitions 65
5.2.3 OPPORTUNITIES 65
5.2.3.1 Increasing adoption of end-to-end cross-platform solutions 65
5.2.3.2 Growing inclination toward adoption of RPA 65
5.2.4 CHALLENGES 66
5.2.4.1 Increasing security and data privacy issues with cloud deployments 66
5.2.4.2 Lack of skilled workforce and poor management in creating user adoption process 66
5.2.4.3 Difficulties with integration and implementation of content services platform with current applications 66
5.3 CASE STUDY ANALYSIS 67
5.3.1 CASE STUDY 1: LARSEN & TOUBRO INFOTECH FINANCIAL SERVICES TECHNOLOGIES INC. USED NEWGEN SOFTWARE’S SOLUTIONS 67
5.3.2 CASE STUDY 2: JOHN CARROLL UNIVERSITY DEPLOYED HYLAND’S ONBASE TO MANAGE PETITION PROCESS 68
5.3.3 CASE STUDY 3: LEGAL AID WESTERN AUSTRALIA USED OPENTEXT EXTENDED ECM TO MANAGE CONTENT 68
5.3.4 CASE STUDY 4: POWERSOUTH ENERGY COOPERATIVE DEPLOYED IBM’S SOLUTIONS FOR CONTENT MANAGEMENT 69
5.3.5 CASE STUDY 5: ASTRAZENECA USED MICRO FOCUS’ CONTENT MANAGER TO SIMPLIFY ARCHIVE PROCESS 69
5.3.6 CASE STUDY 6: MITANI DEPLOYED M-FILES’ SOLUTION TO MANAGE ITS WORKFLOWS 70
5.4 PORTER’S FIVE FORCES ANALYSIS 71
TABLE 4 PORTER’S FIVE FORCES ANALYSIS: CONTENT SERVICES PLATFORM MARKET 71
FIGURE 26 PORTER’S FIVE FORCES ANALYSIS: CONTENT SERVICES PLATFORM MARKET 71
5.4.1 THREAT OF NEW ENTRANTS 72
5.4.2 THREAT OF SUBSTITUTES 72
5.4.3 BARGAINING POWER OF SUPPLIERS 72
5.4.4 BARGAINING POWER OF BUYERS 72
5.4.5 INTENSITY OF COMPETITIVE RIVALRY 73

5.5 COVID-19-DRIVEN MARKET DYNAMICS 73
5.5.1 DRIVERS AND OPPORTUNITIES 74
5.5.2 RESTRAINTS AND CHALLENGES 74
5.6 TECHNOLOGICAL OUTLOOK 75
5.6.1 ARTIFICIAL INTELLIGENCE AND AUTOMATION 75
5.6.2 IOT TECHNOLOGY 76
5.6.3 AUGMENTED REALITY 76
5.6.4 BLOCKCHAIN TECHNOLOGY 77
5.7 PRICING ANALYSIS 77
TABLE 5 CONTENT SERVICES PLATFORM MARKET: PRICING LEVELS 78
FIGURE 27 CONTENT SERVICES PLATFORM: AVERAGE SELLING PRICE 79
5.8 VALUE CHAIN ANALYSIS 79
FIGURE 28 VALUE CHAIN ANALYSIS 80
5.9 ECOSYSTEM 80
TABLE 6 CONTENT SERVICES PLATFORM MARKET: ECOSYSTEM 80
5.10 PATENT ANALYSIS 81
TABLE 7 CONTENT SERVICES PLATFORM MARKET: PATENTS 81
TABLE 8 TOP 10 PATENT OWNERS (US) 83
FIGURE 29 TOP 10 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS 83
FIGURE 30 NUMBER OF PATENT DOCUMENTS PUBLISHED (2012-2021) 84
5.11 REGULATORY LANDSCAPE 84
5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 84
TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 84
TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 85
TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 86
TABLE 12 REST OF WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 88
5.11.2 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 89
5.11.3 GENERAL DATA PROTECTION REGULATION 89
5.11.4 SEC RULE 17A-4 90
5.11.5 ISO/IEC 27001 90
5.11.6 SYSTEM AND ORGANIZATION CONTROLS 2 TYPE II COMPLIANCE 90
5.11.7 FINANCIAL INDUSTRY REGULATORY AUTHORITY 90
5.11.8 FREEDOM OF INFORMATION ACT 90
5.11.9 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT PLAY 91
5.12 KEY CONFERENCES AND EVENTS IN 2022 91
TABLE 13 CONTENT SERVICES PLATFORM: DETAILED LIST OF CONFERENCES AND EVENTS 91

5.13 KEY STAKEHOLDERS & BUYING CRITERIA 92
5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS 92
FIGURE 31 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP BUSINESS FUNCTIONS 92
TABLE 14 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP BUSINESS FUNCTIONS (%) 92
FIGURE 32 BUYING PROCESS FOR TOP BUSINESS FUNCTIONS 93
5.13.2 BUYING CRITERIA 93
FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 93
TABLE 15 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 94
5.14 TRENDS/DISRUPTIONS IMPACTING BUYERS 94
FIGURE 34 CONTENT SERVICES PLATFORM MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 94
6 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT 96
6.1 INTRODUCTION 97
6.1.1 COMPONENT: CONTENT SERVICES PLATFORM MARKET DRIVERS 97
6.1.2 COMPONENT: COVID-19 IMPACT 97
FIGURE 35 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 98
TABLE 16 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT,
2017–2021 (USD MILLION) 98
TABLE 17 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT,
2022–2027 (USD MILLION) 98
6.2 SOLUTIONS 99
FIGURE 36 INFORMATION SECURITY & GOVERNANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 99
TABLE 18 CONTENT SERVICES PLATFORM MARKET, BY SOLUTION,
2017–2021 (USD MILLION) 100
TABLE 19 CONTENT SERVICES PLATFORM MARKET, BY SOLUTION,
2022–2027 (USD MILLION) 100
6.2.1 DOCUMENT & RECORD MANAGEMENT 100
6.2.1.1 Electronic way of storing data, easy to manage and monitor, to drive demand for document & record management 100
TABLE 20 DOCUMENT & RECORD MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 101
TABLE 21 DOCUMENT & RECORD MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 101
6.2.2 WORKFLOW MANAGEMENT 102
6.2.2.1 Need to run multiple tasks to create demand for case management solutions 102
TABLE 22 WORKFLOW MANAGEMENT: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2017–2021 (USD MILLION) 102
TABLE 23 WORKFLOW MANAGEMENT: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2022–2027 (USD MILLION) 102

6.2.3 DATA CAPTURE 103
6.2.3.1 Data capturing reaching new levels for technical improvement in AI to drive data capture solutions’ adoption 103
TABLE 24 DATA CAPTURE: CONTENT SERVICES PLATFORM MARKET, BY REGION,
2017–2021 (USD MILLION) 103
TABLE 25 DATA CAPTURE: CONTENT SERVICES PLATFORM MARKET, BY REGION,
2022–2027 (USD MILLION) 103
6.2.4 CASE MANAGEMENT 104
6.2.4.1 Growing need for managing business processes to create demand for case management solutions 104
TABLE 26 CASE MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 104
TABLE 27 CASE MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 104
6.2.5 INFORMATION SECURITY & GOVERNANCE 105
6.2.5.1 Growing awareness against data breaches to create need for information security & governance solutions 105
TABLE 28 INFORMATION SECURITY & GOVERNANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 105
TABLE 29 INFORMATION SECURITY & GOVERNANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 105
6.2.6 CONTENT REPORTING & ANALYTICS 106
6.2.6.1 Very complex and difficult data collection analyzing to drive adoption of content reporting & analytics solutions 106
TABLE 30 CONTENT REPORTING & ANALYTICS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 106
TABLE 31 CONTENT REPORTING & ANALYTICS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 106
6.2.7 OTHER SOLUTIONS 107
TABLE 32 OTHER SOLUTIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 107
TABLE 33 OTHER SOLUTIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 107
6.3 SERVICES 108
FIGURE 37 DEPLOYMENT & INTEGRATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 108
TABLE 34 CONTENT SERVICES PLATFORM MARKET, BY SERVICE,
2017–2021 (USD MILLION) 108
TABLE 35 CONTENT SERVICES PLATFORM MARKET, BY SERVICE,
2022–2027 (USD MILLION) 108
6.3.1 TRAINING & CONSULTING 109
6.3.1.1 Need to resolve business challenges to boost demand for training & consulting services 109
TABLE 36 TRAINING & CONSULTING: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2017–2021 (USD MILLION) 109
TABLE 37 TRAINING & CONSULTING: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2022–2027 (USD MILLION) 109

6.3.2 SUPPORT & MAINTENANCE 109
6.3.2.1 Client concerns regarding installed program to drive demand for support & maintenance services 109
TABLE 38 SUPPORT & MAINTENANCE: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2017–2021 (USD MILLION) 110
TABLE 39 SUPPORT & MAINTENANCE: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2022–2027 (USD MILLION) 110
6.3.3 DEPLOYMENT & INTEGRATION 110
6.3.3.1 Need for back-end integration to boost growth of deployment & integration services 110
TABLE 40 DEPLOYMENT & INTEGRATION: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2017–2021 (USD MILLION) 111
TABLE 41 DEPLOYMENT & INTEGRATION: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2022–2027 (USD MILLION) 111
7 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE 112
7.1 INTRODUCTION 113
7.1.1 DEPLOYMENT MODE: CONTENT SERVICES PLATFORM MARKET DRIVERS 113
7.1.2 DEPLOYMENT MODE: COVID-19 IMPACT 113
FIGURE 38 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 114
TABLE 42 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE,
2017–2021 (USD MILLION) 114
TABLE 43 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE,
2022–2027 (USD MILLION) 114
7.2 ON-PREMISES 115
7.2.1 OVERCOMING SECURITY CONCERNS OVER SENSITIVE DATA TO DRIVE ON-PREMISES SOLUTIONS’ ADOPTION 115
TABLE 44 ON-PREMISES: CONTENT SERVICES PLATFORM MARKET, BY REGION,
2017–2021 (USD MILLION) 115
TABLE 45 ON-PREMISES: CONTENT SERVICES PLATFORM MARKET, BY REGION,
2022–2027 (USD MILLION) 115
7.3 CLOUD 116
7.3.1 COST-EFFECTIVENESS AND SCALABILITY TO BOOST ADOPTION OF CLOUD CONTENT SERVICES PLATFORM SOLUTIONS 116
TABLE 46 CLOUD: CONTENT SERVICES PLATFORM MARKET, BY REGION,
2017–2021 (USD MILLION) 116
TABLE 47 CLOUD: CONTENT SERVICES PLATFORM MARKET, BY REGION,
2022–2027 (USD MILLION) 117
8 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE 118
8.1 INTRODUCTION 119
8.1.1 ENTERPRISE SIZE: CONTENT SERVICES PLATFORM MARKET DRIVERS 119
8.1.2 ENTERPRISE SIZE: COVID-19 IMPACT 119
FIGURE 39 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 120
TABLE 48 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE,
2017–2021 (USD MILLION) 120
TABLE 49 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE,
2022–2027 (USD MILLION) 120
8.2 LARGE ENTERPRISES 121
8.2.1 NEED FOR OPERATIONAL EFFICIENCIES TO CREATE CONTENT SERVICES PLATFORMS’ DEMAND AMONG LARGE ENTERPRISES 121
TABLE 50 LARGE ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 121
TABLE 51 LARGE ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 121
8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 122
8.3.1 LACK OF RESOURCES AND STRINGENT MARKETING BUDGETS TO DRIVE CONTENT SERVICES PLATFORMS’ ADOPTION 122
TABLE 52 SMALL AND MEDIUM-SIZED ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 122
TABLE 53 SMALL AND MEDIUM-SIZED ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 122
9 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION 123
9.1 INTRODUCTION 124
9.1.1 BUSINESS FUNCTION: CONTENT SERVICES PLATFORM MARKET DRIVERS 124
9.1.2 BUSINESS FUNCTION: COVID-19 IMPACT 124
FIGURE 40 HUMAN RESOURCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 125
TABLE 54 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION,
2017–2021 (USD MILLION) 125
TABLE 55 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION,
2022–2027 (USD MILLION) 125
9.2 HUMAN RESOURCES 126
9.2.1 MINIMIZED RISK WITH RECORDS MANAGEMENT TO DRIVE CONTENT SERVICES PLATFORM’S ADOPTION IN HUMAN RESOURCES OPERATIONS 126
TABLE 56 HUMAN RESOURCES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 126
TABLE 57 HUMAN RESOURCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 127
9.3 SALES & MARKETING 127
9.3.1 NEED FOR PREDICTIVE ANALYSIS TO DRIVE CONTENT SERVICES PLATFORM’S DEMAND IN SALES & MARKETING DEPARTMENT 127
TABLE 58 SALES & MARKETING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 128
TABLE 59 SALES & MARKETING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 128
9.4 ACCOUNTING & LEGAL 128
9.4.1 NEED FOR WORKFLOW AND BUSINESS PROCESS AUTOMATION TO DRIVE CONTENT SERVICES PLATFORM’S GROWTH 128
TABLE 60 ACCOUNTING & LEGAL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 129
TABLE 61 ACCOUNTING & LEGAL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 129
9.5 PROCUREMENT & SUPPLY CHAIN MANAGEMENT 130
9.5.1 NEED FOR CONTENT SYNDICATION AND INFORMATION MANAGEMENT TO DRIVE DEMAND FOR CONTENT SERVICES PLATFORMS 130
TABLE 62 PROCUREMENT & SUPPLY CHAIN MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 130
TABLE 63 PROCUREMENT & SUPPLY CHAIN MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 130
10 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL 131
10.1 INTRODUCTION 132
10.1.1 VERTICAL: CONTENT SERVICES PLATFORM MARKET DRIVERS 132
10.1.2 VERTICAL: COVID-19 IMPACT 133
FIGURE 41 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 134
TABLE 64 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL,
2017–2021 (USD MILLION) 135
TABLE 65 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL,
2022–2027 (USD MILLION) 135
10.2 BANKING, FINANCIAL SERVICES, & INSURANCE 136
10.2.1 INCREASING COMPANY OPERATIONS AND ENHANCING CUSTOMER SERVICE TO BOOST CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 136
TABLE 66 BANKING, FINANCIAL SERVICES, AND INSURANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 136
TABLE 67 BANKING, FINANCIAL SERVICES, AND INSURANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 137
10.3 CONSUMER GOODS AND RETAIL 137
10.3.1 NEED TO DIGITIZE DATA AND MANAGE IT EFFICIENTLY TO ACCELERATE CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 137
TABLE 68 CONSUMER GOODS & RETAIL: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2017–2021 (USD MILLION) 138
TABLE 69 CONSUMER GOODS & RETAIL: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2022–2027 (USD MILLION) 138
10.4 ENERGY & UTILITIES 138
10.4.1 RISING NEED TO MANAGE MASSIVE AMOUNTS OF MISSION-CRITICAL MATERIAL IN REAL TIME TO DRIVE SOLUTIONS’ ADOPTION 138
TABLE 70 ENERGY & UTILITIES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 139
TABLE 71 ENERGY & UTILITIES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 139
10.5 GOVERNMENT & PUBLIC SECTOR 139
10.5.1 GOVERNMENT BODIES TURNING TO LOW-CODE DEVELOPMENT PLATFORMS TO DRIVE SOLUTIONS’ ADOPTION 139
TABLE 72 GOVERNMENT & PUBLIC SECTOR: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 140
TABLE 73 GOVERNMENT & PUBLIC SECTOR: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 140

10.6 HEALTHCARE & LIFE SCIENCES 141
10.6.1 NEED TO IMPROVE PERFORMANCE AND OUTCOMES TO DRIVE ADOPTION OF CONTENT SERVICES PLATFORM SOLUTIONS 141
TABLE 74 HEALTHCARE & LIFE SCIENCES: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2017–2021 (USD MILLION) 141
TABLE 75 HEALTHCARE & LIFE SCIENCES: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2022–2027 (USD MILLION) 142
10.7 IT & ITES 142
10.7.1 DIGITALIZING BUSINESS PROCESSES TO MEET GROWING CUSTOMER DEMANDS TO DRIVE SOLUTIONS’ ADOPTION 142
TABLE 76 IT & ITES: CONTENT SERVICES PLATFORM MARKET, BY REGION,
2017–2021 (USD MILLION) 142
TABLE 77 IT & ITES: CONTENT SERVICES PLATFORM MARKET, BY REGION,
2022–2027 (USD MILLION) 143
10.8 MANUFACTURING 143
10.8.1 DEVELOPING NEW APPROACHES TO IMPROVE DECISION-MAKING TO DRIVE CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 143
TABLE 78 MANUFACTURING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 144
TABLE 79 MANUFACTURING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 144
10.9 MEDIA & ENTERTAINMENT 144
10.9.1 CLOUD ADOPTION ENABLES BUSINESSES TO EXPAND OPERATIONS AND ESTABLISH A DIGITAL WORKPLACE 144
TABLE 80 MEDIA & ENTERTAINMENT: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2017–2021 (USD MILLION) 145
TABLE 81 MEDIA & ENTERTAINMENT: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2022–2027 (USD MILLION) 145
10.10 TELECOMMUNICATIONS 146
10.10.1 PROVIDING MULTIPLE ACCESSIBILITY IN SYSTEMS TO DRIVE CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 146
TABLE 82 TELECOMMUNICATIONS: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2017–2021 (USD MILLION) 146
TABLE 83 TELECOMMUNICATIONS: CONTENT SERVICES PLATFORM MARKET,
BY REGION, 2022–2027 (USD MILLION) 147
10.11 OTHER VERTICALS 147
TABLE 84 OTHER VERTICALS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 148
TABLE 85 OTHER VERTICALS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 148
11 CONTENT SERVICES PLATFORM, BY REGION 149
11.1 INTRODUCTION 150
11.1.1 COVID-19 IMPACT 150
FIGURE 42 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 151
TABLE 86 CONTENT SERVICES PLATFORM MARKET, BY REGION,
2017–2021 (USD MILLION) 151
TABLE 87 CONTENT SERVICES PLATFORM MARKET, BY REGION,
2022–2027 (USD MILLION) 151
11.2 NORTH AMERICA 152
11.2.1 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET DRIVERS 152
11.2.2 NORTH AMERICA: COVID-19 IMPACT 153
FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT 153
TABLE 88 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 154
TABLE 89 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 154
TABLE 90 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 154
TABLE 91 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 155
TABLE 92 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 155
TABLE 93 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 155
TABLE 94 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 156
TABLE 95 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 156
TABLE 96 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 156
TABLE 97 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 156
TABLE 98 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 157
TABLE 99 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 157
TABLE 100 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 157
TABLE 101 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 158
TABLE 102 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 158
TABLE 103 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 158
11.2.3 UNITED STATES 159
11.2.3.1 Increasing focus on adopting new technologies, innovation, and integration of various applications to drive market growth 159
TABLE 104 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 159
TABLE 105 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 159
TABLE 106 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 160
TABLE 107 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 160
11.2.4 CANADA 160
11.2.4.1 Cloud adoption and digital transformation to boost content services platform market growth in Canada 160
TABLE 108 CANADA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 160
TABLE 109 CANADA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 161
TABLE 110 CANADA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 161
TABLE 111 CANADA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 161
11.3 EUROPE 161
11.3.1 EUROPE: CONTENT SERVICES PLATFORM MARKET DRIVERS 162
11.3.2 EUROPE: COVID-19 IMPACT 162
TABLE 112 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT,
2017–2021 (USD MILLION) 162
TABLE 113 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT,
2022–2027 (USD MILLION)) 163
TABLE 114 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION,
2017–2021 (USD MILLION) 163
TABLE 115 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION,
2022–2027 (USD MILLION) 163
TABLE 116 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SERVICE,
2017–2021 (USD MILLION) 164
TABLE 117 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SERVICE,
2022–2027 (USD MILLION) 164
TABLE 118 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 164
TABLE 119 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 165
TABLE 120 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 165
TABLE 121 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 165
TABLE 122 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 165
TABLE 123 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 166
TABLE 124 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL,
2017–2021 (USD MILLION) 166
TABLE 125 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL,
2022–2027 (USD MILLION) 167
TABLE 126 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY,
2017–2021 (USD MILLION) 167
TABLE 127 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY,
2022–2027 (USD MILLION) 167
11.3.3 UNITED KINGDOM 168
11.3.3.1 Skilled workers, huge customer base, and cloud infrastructure to drive content services platforms’ adoption in UK 168
TABLE 128 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 168
TABLE 129 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 168
TABLE 130 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 169
TABLE 131 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 169
11.3.4 GERMANY 169
11.3.4.1 Increased need to deliver better user interaction, intelligent content capture, and data classification to fuel market growth 169
TABLE 132 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 170
TABLE 133 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 170
TABLE 134 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 170
TABLE 135 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 170
11.3.5 FRANCE 171
11.3.5.1 Investment in public and private sectors for business growth to boost adoption of content services platform solutions in France 171
TABLE 136 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 171
TABLE 137 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 171
TABLE 138 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 171
TABLE 139 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 172
11.3.6 REST OF EUROPE 172
TABLE 140 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 172
TABLE 141 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 172
TABLE 142 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 173
TABLE 143 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 173
11.4 ASIA PACIFIC 173
11.4.1 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET DRIVERS 174
11.4.2 ASIA PACIFIC: COVID-19 IMPACT 174
FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT 175
TABLE 144 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 175
TABLE 145 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 176
TABLE 146 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 176
TABLE 147 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 176
TABLE 148 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SERVICE,
2017–2021 (USD MILLION) 177
TABLE 149 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SERVICE,
2022–2027 (USD MILLION) 177
TABLE 150 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 177
TABLE 151 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 178
TABLE 152 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 178
TABLE 153 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 178
TABLE 154 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 178
TABLE 155 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 179
TABLE 156 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL,
2017–2021 (USD MILLION) 179
TABLE 157 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL,
2022–2027 (USD MILLION) 180
TABLE 158 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY,
2017–2021 (USD MILLION) 180
TABLE 159 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY,
2022–2027 (USD MILLION) 181
11.4.3 CHINA 181
11.4.3.1 Huge customer base to increase demand for solutions in China 181
TABLE 160 CHINA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 181
TABLE 161 CHINA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 182
TABLE 162 CHINA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 182
TABLE 163 CHINA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 182
11.4.4 JAPAN 182
11.4.4.1 Being developed country and having technological advancement to drive market growth 182
TABLE 164 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 183
TABLE 165 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 183
TABLE 166 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 183
TABLE 167 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 184
11.4.5 AUSTRALIA AND NEW ZEALAND 184
11.4.5.1 Rising adoption of cloud-based services to increase growth opportunities of content services platform solutions in ANZ 184
TABLE 168 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 184
TABLE 169 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 184
TABLE 170 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 185
TABLE 171 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 185
11.4.6 INDIA 185
11.4.6.1 Initiatives taken by Indian government to adopt content services platform to drive market growth 185
TABLE 172 INDIA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 185
TABLE 173 INDIA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 186
TABLE 174 INDIA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 186
TABLE 175 INDIA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 186
11.4.7 REST OF ASIA PACIFIC 186
TABLE 176 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 187
TABLE 177 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 187
TABLE 178 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 187
TABLE 179 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 187

11.5 MIDDLE EAST & AFRICA 188
11.5.1 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET DRIVERS 188
11.5.2 MIDDLE EAST & AFRICA: COVID-19 IMPACT 188
TABLE 180 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY COMPONENT, 2017–2021 (USD MILLION) 189
TABLE 181 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY COMPONENT, 2022–2027 (USD MILLION) 189
TABLE 182 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY SOLUTION, 2017–2021 (USD MILLION) 189
TABLE 183 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY SOLUTION, 2022–2027 (USD MILLION) 190
TABLE 184 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY SERVICE, 2017–2021 (USD MILLION) 190
TABLE 185 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY SERVICE, 2022–2027 (USD MILLION) 190
TABLE 186 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 191
TABLE 187 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 191
TABLE 188 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 191
TABLE 189 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 191
TABLE 190 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 192
TABLE 191 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 192
TABLE 192 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY VERTICAL, 2017–2021 (USD MILLION) 192
TABLE 193 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY VERTICAL, 2022–2027 (USD MILLION) 193
TABLE 194 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY COUNTRY, 2017–2021 (USD MILLION) 193
TABLE 195 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET,
BY COUNTRY, 2022–2027 (USD MILLION) 193
11.5.3 KINGDOM OF SAUDI ARABIA 194
11.5.3.1 Increasing focus on digital transformation to boost market growth in KSA 194
TABLE 196 KINGDOM OF SAUDI ARABIA: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 194
TABLE 197 KINGDOM OF SAUDI ARABIA: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 194
TABLE 198 KINGDOM OF SAUDI ARABIA: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 195
TABLE 199 KINGDOM OF SAUDI ARABIA: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 195
11.5.4 UNITED ARAB EMIRATES 195
11.5.4.1 Integration of modern technologies, such as AI and ML, to drive market growth 195
TABLE 200 UNITED ARAB EMIRATES: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 195
TABLE 201 UNITED ARAB EMIRATES: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 196
TABLE 202 UNITED ARAB EMIRATES: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 196
TABLE 203 UNITED ARAB EMIRATES: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 196
11.5.5 SOUTH AFRICA 196
11.5.5.1 Potential investment in worldwide market to boost demand for content services platform solutions in South Africa 196
TABLE 204 SOUTH AFRICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 197
TABLE 205 SOUTH AFRICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 197
TABLE 206 SOUTH AFRICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 197
TABLE 207 SOUTH AFRICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 197
11.5.6 REST OF MIDDLE EAST & AFRICA 198
TABLE 208 REST OF MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 198
TABLE 209 REST OF MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 198
TABLE 210 REST OF MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 198
TABLE 211 REST OF MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 199
11.6 LATIN AMERICA 199
11.6.1 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET DRIVERS 199
11.6.2 LATIN AMERICA: COVID-19 IMPACT 199
TABLE 212 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 200
TABLE 213 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 200
TABLE 214 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 200
TABLE 215 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 201
TABLE 216 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 201
TABLE 217 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 201
TABLE 218 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 202
TABLE 219 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 202
TABLE 220 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 202
TABLE 221 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 202
TABLE 222 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 203
TABLE 223 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 203
TABLE 224 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 203
TABLE 225 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 204
TABLE 226 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 204
TABLE 227 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 204

11.6.3 BRAZIL 205
11.6.3.1 Adoption of cloud to drive market growth in Brazil 205
TABLE 228 BRAZIL: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 205
TABLE 229 BRAZIL: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 205
TABLE 230 BRAZIL: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 205
TABLE 231 BRAZIL: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 206
11.6.4 MEXICO 206
11.6.4.1 Proximity to US and rising awareness of content management benefits among organizations to boost market growth 206
TABLE 232 MEXICO: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 206
TABLE 233 MEXICO: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 206
TABLE 234 MEXICO: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 207
TABLE 235 MEXICO: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 207
11.6.5 REST OF LATIN AMERICA 207
TABLE 236 REST OF LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 207
TABLE 237 REST OF LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET,
BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 208
TABLE 238 REST OF LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 208
TABLE 239 REST OF LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET,
BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 208
12 COMPETITIVE LANDSCAPE 209
12.1 INTRODUCTION 209
FIGURE 45 MARKET EVALUATION FRAMEWORK 209
12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 210
12.2.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONTENT SERVICES PLATFORM VENDORS 210
12.3 MARKET RANKING 211
FIGURE 46 MARKET RANKING IN 2022 211
12.4 MARKET SHARE OF TOP VENDORS 211
TABLE 240 CONTENT SERVICES PLATFORM: DEGREE OF COMPETITION 211
FIGURE 47 CONTENT SERVICES PLATFORM MARKET: VENDOR SHARE ANALYSIS 212
12.5 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS 213
FIGURE 48 HISTORICAL REVENUE ANALYSIS 213

12.6 COMPANY EVALUATION QUADRANT 214
FIGURE 49 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 214
12.6.1 STAR 215
12.6.2 EMERGING LEADER 215
12.6.3 PERVASIVE 215
12.6.4 PARTICIPANT 215
FIGURE 50 CONTENT SERVICES PLATFORM MARKET (GLOBAL): COMPANY EVALUATION QUADRANT 216
TABLE 241 COMPANY COMPONENT FOOTPRINT (GLOBAL) 216
TABLE 242 COMPANY REGION FOOTPRINT (GLOBAL) 217
TABLE 243 OVERALL COMPANY FOOTPRINT (GLOBAL) 217
12.7 STARTUP/SME EVALUATION QUADRANT 218
FIGURE 51 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 218
12.7.1 RESPONSIVE VENDORS 219
12.7.2 PROGRESSIVE VENDORS 219
12.7.3 DYNAMIC VENDORS 219
12.7.4 STARTING BLOCKS 219
FIGURE 52 STARTUP EVALUATION MATRIX, CONTENT SERVICES PLATFORM MARKET 220
TABLE 244 COMPANY COMPONENT FOOTPRINT (STARTUP/SME) 220
TABLE 245 COMPANY REGION FOOTPRINT (STARTUP/SME) 221
TABLE 246 OVERALL COMPANY FOOTPRINT (STARTUP/SME) 221
12.7.5 COMPETITIVE BENCHMARKING 222
TABLE 247 CONTENT SERVICES PLATFORM MARKET: DETAILED LIST OF KEYS STARTUP/SMES 222
13 COMPANY PROFILES 223
13.1 INTRODUCTION 223
13.2 MAJOR PLAYERS 223
(Business Overview, Solutions, Products & Services, Recent Developments, MnM View)*
13.2.1 MICROSOFT 223
TABLE 248 MICROSOFT: BUSINESS OVERVIEW 223
FIGURE 53 MICROSOFT: COMPANY SNAPSHOT 224
TABLE 249 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 224
TABLE 250 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS 225
TABLE 251 MICROSOFT: DEALS 225
13.2.2 IBM 227
TABLE 252 IBM: BUSINESS OVERVIEW 227
FIGURE 54 IBM: COMPANY SNAPSHOT 228
TABLE 253 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 228
TABLE 254 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS 229
TABLE 255 IBM: DEALS 230
13.2.3 OPENTEXT 232
TABLE 256 OPENTEXT: BUSINESS OVERVIEW 232
FIGURE 55 OPENTEXT: COMPANY SNAPSHOT 233
TABLE 257 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 233
TABLE 258 OPENTEXT: PRODUCT LAUNCHES AND ENHANCEMENTS 234
TABLE 259 OPENTEXT: DEALS 235
13.2.4 BOX 237
TABLE 260 BOX: BUSINESS OVERVIEW 237
FIGURE 56 BOX: COMPANY SNAPSHOT 237
TABLE 261 BOX: PRODUCTS/SOLUTIONS/SERVICES OFFERED 238
TABLE 262 BOX: PRODUCT LAUNCHES AND ENHANCEMENTS 238
TABLE 263 BOX: DEALS 239
13.2.5 HYLAND 242
TABLE 264 HYLAND: BUSINESS OVERVIEW 242
TABLE 265 HYLAND: PRODUCTS/SOLUTIONS/SERVICES OFFERED 242
TABLE 266 HYLAND: PRODUCT LAUNCHES AND ENHANCEMENTS 243
TABLE 267 HYLAND: DEALS 244
13.2.6 LASERFICHE 246
TABLE 268 LASERFICHE: BUSINESS OVERVIEW 246
TABLE 269 LASERFICHE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 246
TABLE 270 LASERFICHE: PRODUCT LAUNCHES AND ENHANCEMENTS 247
TABLE 271 LASERFICHE: DEALS 247
TABLE 272 LASERFICHE: OTHERS 248
13.2.7 ADOBE 249
TABLE 273 ADOBE: BUSINESS OVERVIEW 249
FIGURE 57 ADOBE: COMPANY SNAPSHOT 250
TABLE 274 ADOBE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 250
TABLE 275 ADOBE: PRODUCT LAUNCHES AND ENHANCEMENTS 251
TABLE 276 ADOBE: DEALS 251
13.2.8 ORACLE 252
TABLE 277 ORACLE: BUSINESS OVERVIEW 252
FIGURE 58 ORACLE: COMPANY SNAPSHOT 253
TABLE 278 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 253
TABLE 279 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS 254
TABLE 280 ORACLE: DEALS 254
13.2.9 M-FILES 255
TABLE 281 M-FILES: BUSINESS OVERVIEW 255
TABLE 282 M-FILES: PRODUCTS/SOLUTIONS/SERVICES OFFERED 255
TABLE 283 M-FILES: PRODUCT LAUNCHES AND ENHANCEMENTS 256
TABLE 284 M-FILES: DEALS 256
13.2.10 NEWGEN SOFTWARE 258
TABLE 285 NEWGEN SOFTWARE: BUSINESS OVERVIEW 258
FIGURE 59 NEWGEN SOFTWARE: COMPANY SNAPSHOT 259
TABLE 286 NEWGEN SOFTWARE: PRODUCT/SOLUTION OFFERED 259
TABLE 287 NEWGEN SOFTWARE: NEW LAUNCHES 260
TABLE 288 NEWGEN SOFTWARE: DEALS 260
13.3 OTHER PLAYERS 261
13.3.1 FABASOFT 261
13.3.2 MICRO FOCUS 262
13.3.3 DOCUWARE 263
13.3.4 OBJECTIVE 264
13.3.5 GRM INFORMATION MANAGEMENT 265
13.3.6 SER GROUP 266
13.3.7 KYOCERA CORP 267
13.3.8 IMANAGE 268
13.3.9 INTALIO 269
13.3.10 DOCSTAR 270
13.3.11 D.VELOP 271
13.3.12 SQUARE 9 SOFTWORKS 272
13.4 STARTUP/SME PLAYERS 273
13.4.1 TEMPLAFY 273
13.4.2 AODOCS 274
13.4.3 FILE CLOUD 274
13.4.4 DMACQ SOFTWARE 275
13.4.5 RIPCORD 275
13.4.6 SHELF 276
13.4.7 PAPER ALTERNATIVE SOLUTIONS 276
13.4.8 ZINGER STICK SOFTWARE 277
13.4.9 NANONETS 277
13.4.10 EPHESOFT 278
*Details on Business Overview, Solutions, Products & Services, Recent Developments, MnM View might not be captured in case of unlisted companies.
14 ADJACENT/RELATED MARKET 279
14.1 INTRODUCTION 279
14.1.1 RELATED MARKET 279
14.1.2 LIMITATIONS 279
14.2 ENTERPRISE CONTENT MANAGEMENT MARKET 279
TABLE 289 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 280
TABLE 290 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 280
TABLE 291 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 281
TABLE 292 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 281
TABLE 293 CONSUMER GOODS AND RETAIL: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 281
TABLE 294 CONSUMER GOODS AND RETAIL: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 282
TABLE 295 ENERGY AND UTILITIES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 282
TABLE 296 ENERGY AND UTILITIES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 282
TABLE 297 GOVERNMENT AND PUBLIC SECTOR: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 283
TABLE 298 GOVERNMENT AND PUBLIC SECTOR: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 283
TABLE 299 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 283
TABLE 300 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 284
TABLE 301 IT AND ITES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 284
TABLE 302 IT AND ITES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 284
TABLE 303 MANUFACTURING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 285
TABLE 304 MANUFACTURING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 285
TABLE 305 MEDIA AND ENTERTAINMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 285
TABLE 306 MEDIA AND ENTERTAINMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 286
TABLE 307 TELECOMMUNICATION: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 286
TABLE 308 TELECOMMUNICATION: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 286
TABLE 309 OTHER VERTICALS: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 287
TABLE 310 OTHER VERTICALS: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 287
14.3 WEB CONTENT MANAGEMENT MARKET 288
TABLE 311 WEB CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 288
TABLE 312 WEB CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 288
TABLE 313 RETAIL AND ECOMMERCE: WEB CONTENT MANAGEMENT MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 289
TABLE 314 RETAIL AND ECOMMERCE: WEB CONTENT MANAGEMENT MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 289
TABLE 315 IT AND TELECOM: WEB CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 289
TABLE 316 IT AND TELECOM: WEB CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 290

14.4 EDISCOVERY MARKET 290
TABLE 317 GOVERNMENT AND PUBLIC SECTOR: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 290
TABLE 318 GOVERNMENT AND PUBLIC SECTOR: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION) 291
TABLE 319 LEGAL: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 291
TABLE 320 LEGAL: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION) 291
TABLE 321 BANKING, FINANCIAL SERVICES, AND INSURANCE: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 292
TABLE 322 BANKING, FINANCIAL SERVICES, AND INSURANCE: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION) 292
TABLE 323 ENERGY AND UTILITIES: EDISCOVERY MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 292
TABLE 324 ENERGY AND UTILITIES: EDISCOVERY MARKET SIZE, BY REGION,
2020–2025 (USD MILLION) 293
TABLE 325 HEALTHCARE AND LIFE SCIENCES: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 293
TABLE 326 HEALTHCARE AND LIFE SCIENCES: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION) 293
TABLE 327 RETAIL AND CONSUMER GOODS: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 294
TABLE 328 RETAIL AND CONSUMER GOODS: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION) 294
TABLE 329 MANUFACTURING: EDISCOVERY MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 294
TABLE 330 MANUFACTURING: EDISCOVERY MARKET SIZE, BY REGION,
2020–2025 (USD MILLION) 295
TABLE 331 IT AND TELECOMMUNICATIONS: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 295
TABLE 332 IT AND TELECOMMUNICATIONS: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION) 295
TABLE 333 OTHER VERTICALS: EDISCOVERY MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 296
TABLE 334 OTHER VERTICALS: EDISCOVERY MARKET SIZE, BY REGION,
2020–2025 (USD MILLION) 296
15 APPENDIX 297
15.1 DISCUSSION GUIDE 297
15.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 304
15.3 AVAILABLE CUSTOMIZATIONS 306
15.4 RELATED REPORTS 306
15.5 AUTHOR DETAILS 307

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TC5752-22 / MarketsandMarkets / 2022年5月20日 / マーケッツアンドマーケッツ社は、世界のマネージド・ディテクション＆レスポンス（MDR）市場規模が、2022年26億ドルから2027年56億ドルまで年平均16.0％成長すると予測しています。本調査レポートでは、マネージド・ディテクション＆レスポンス（MDR）の世界市場について調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、セキュリティタイプ別（エンドポイントセキュリティ、ネットワークセキュリティ、クラウドセキュリティ、その他）分析、展開別（オンプレミス、クラウド）分析、組織規模別（中小企業、大企業）分析、産業別（金融、IT＆ITES、政府、エネルギー＆ユーティリティ、製造）分析、地域別分析、競争状況、企業情報、隣接市場などの項目を掲載しています。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場概要・産業動向・世界のマネージド・ディテクション＆レスポンス（MDR）市場規模：セキュリティタイプ別（エンドポイントセキュリティ、ネットワークセキュリティ、クラウドセキュリティ、その他）・世界のマネージド・ディテクション＆レスポンス（MDR）市場規模：展開別（オンプレミス、クラウド）・世界のマネージド・ディテクション＆レスポンス（MDR）市場規模：組織規模別（中小企業、大企業）・世界のマネージド・ディテクション＆レスポンス（MDR）市場規模：産業別（金融、IT＆ITES、政府、エネルギー＆ユーティリティ、製造）...“The global MDR market size is expected to grow from an estimated value of USD 2.6 billion in 2022 to USD 5.6 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 16.0% from 2022 to 2027.” Some of the factors that are driving the market growth includes addressing of shortage of skilled cybersecurity professionals and budget constraints, government regulations, and strict compliance for adoption of MDR services across the segments. However, lack of trust in third-party applications and lack of modern IT infrastructure are expected to hinder the market growth. “Endpoint Security segment to hold a larger market...

インテリジェントプロセスオートメーション（IPA）の世界市場予測（～2027）：コンポーネント別、技術別、用途別、ビジネス機能別、展開方法別、組織規模別、産業別、地域別
TC6683-22 / MarketsandMarkets / 2022年4月25日 / マーケッツアンドマーケッツ社は、世界のインテリジェントプロセスオートメーション（IPA）市場規模が2022年139億ドルから2027年211億ドルまで、年平均8.7％成長すると予想しています。本市場調査資料では、インテリジェントプロセスオートメーション（IPA）の世界市場を広く調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、コンポーネント別（プラットフォーム、ソリューション、サービス）分析、技術別（自然言語処理、機械・深層学習、ニューラルネットワーク、仮想エージェント、ミニボット）分析、用途別（コンタクトセンター管理、ビジネスプロセス自動化、アプリケーション管理、コンテンツ管理、セキュリティ管理）分析、ビジネス機能別（IT、財務・会計、人的資源、操作・サプライチェーン）分析、地域別分析、競争状況、企業情報、隣接/関連市場などの項目を掲載しています。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場概要・産業動向・世界のインテリジェントプロセスオートメーション（IPA）市場規模：コンポーネント別（プラットフォーム、ソリューション、サービス）・世界のインテリジェントプロセスオートメーション（IPA）市場規模：技術別（自然言語処理、機械・深層学習、ニューラルネットワーク、仮想エージェント、ミニボット）・世界のインテリジェントプロセスオートメーション（IPA）市場規模：用途別（コンタクトセンター管理、ビジネスプロセス自動化、アプリケーション管理、コンテンツ管理、セキュリティ管理）・世界のインテリジェントプロセスオートメーション（IPA）市場規模：ビジネス機能別（IT、財務・会計、人的資源、操作・サプライチェーン）...“MarketsandMarkets forecasts the global Intelligent Process Automation Market size is expected to grow USD 13.9 billion in 2022 to USD 21.1 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 8.7% during the forecast period.” “By Application, the Contact Center Management segment to grow at the highest market share during the forecast period.” Contact center management is a tool that organizations use to manage the daily operations of the workforce across multiple touchpoints and channels to assist omnichannel customer journeys. Contact center management includes workforce forecasting, agent scheduling, time management, employee empowerment and enrichment, reporting, and customer interactions....

取引監視システムの世界市場予測（～2027）：コンポーネント別、展開別、組織規模別、産業別、地域別
TC6037-22 / MarketsandMarkets / 2022年3月30日 / マーケッツアンドマーケッツ社は、世界の取引監視システム市場規模が、2022年17億ドルから2027年41億ドルまで年平均19.7％成長すると予測しています。本調査資料では、取引監視システムの世界市場を調査対象とし、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、コンポーネント別（ソリューション、サービス）分析、展開別（クラウド、オンプレミス）分析、組織規模別（中小企業、大企業）分析、産業別（金融、資本市場、その他）分析、地域別分析、競争状況、企業情報、隣接市場などの項目を掲載しています。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場概要・産業動向・世界の取引監視システム市場規模：コンポーネント別（ソリューション、サービス）・世界の取引監視システム市場規模：展開別（クラウド、オンプレミス）・世界の取引監視システム市場規模：組織規模別（中小企業、大企業）・世界の取引監視システム市場規模：産業別（金融、資本市場、その他）...“The global Trade Surveillance Systems market size to grow from USD 1.7 billion in 2022 to USD 4.1 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 19.7% during the forecast period.” Shifting trade patterns and increasing regulations have intensified the compliance burden on capital firms, hedge funds, and conventional asset managers. In recent times with several revised regulations in financial instruments, such as Reg BI, MiFID II, MAR and Dodd-Frank, buy-side firms are increasingly focusing on adopting advanced trade surveillance and monitoring solutions. Furthermore, guidelines from regulatory agencies, such as CFTC, SEC, FINRA in the US, and...

プロジェクトポートフォリオ管理（PPM）の世界市場予測（～2027）：コンポーネント別、展開方法別、組織規模別、産業別、地域別
TC2938-22 / MarketsandMarkets / 2022年4月21日 / マーケッツアンドマーケッツ社は、世界のプロジェクトポートフォリオ管理（PPM）市場規模が2022年47億ドルから2027年65億ドルまで、年平均6.7％成長すると予想しています。本市場調査資料では、プロジェクトポートフォリオ管理（PPM）の世界市場を広く調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、コンポーネント別（ソリューション、サービス）分析、展開方法別（オンプレミス、クラウド）分析、組織規模別（大企業、中小企業）分析、産業別（エネルギー・ユーティリティ、政府・防衛、IT・通信、金融、製造）分析、地域別分析、競争状況、企業情報、隣接・関連市場などの項目を掲載しています。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場概要・産業動向・世界のプロジェクトポートフォリオ管理（PPM）市場規模：コンポーネント別（ソリューション、サービス）・世界のプロジェクトポートフォリオ管理（PPM）市場規模：展開方法別（オンプレミス、クラウド）・世界のプロジェクトポートフォリオ管理（PPM）市場規模：組織規模別（大企業、中小企業）・世界のプロジェクトポートフォリオ管理（PPM）市場規模：産業別（エネルギー・ユーティリティ、政府・防衛、IT・通信、金融、製造）...“The project portfolio management market size is expected to grow from USD 4.7 Billion in 2022 to USD 6.5 Billion by 2027, at a Compound Annual Growth Rate (CAGR) of 6.7% during the forecast period.” Project Portfolio Management market is rapidly gaining acceptance worldwide by enterprises and corporates. PPM solutions and associated services are implemented by organizations and their stakeholders to manage multiple projects and maximize the impact of each project by making the best utilization of business resources. “The services segment is expected to grow at a higher CAGR during the forecast period.” Advancements in technology have helped organizations...

ID・アクセス管理（IAM）の世界市場予測（～2027）：コンポーネント別、ソリューション別、展開方法別、組織規模別、産業別、地域別
TC3138-22 / MarketsandMarkets / 2022年4月6日 / マーケッツアンドマーケッツ社は、世界のID・アクセス管理（IAM）市場規模が2022年134億ドルから2027年256億ドルまで、年平均13.7％成長すると予想しています。本市場調査資料では、ID・アクセス管理（IAM）の世界市場を広く調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、種類別（ワークフォースIAM、消費者IAM86、IoT IAM）分析、コンポーネント別（ソリューション、サービス）分析、ソリューション別（データディレクトリ、アイデンティティライフサイクル管理、認証、検証、パスワード管理）分析、サービス別（統合・展開、サポート・メンテナンス、コンサルティング）分析、地域別分析、競争状況、企業情報、隣接/関連市場などの項目を掲載しています。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場概要・産業動向・世界のID・アクセス管理（IAM）市場規模：種類別（ワークフォースIAM、消費者IAM86、IoT IAM）・世界のID・アクセス管理（IAM）市場規模：コンポーネント別（ソリューション、サービス）...“The global IAM market size is expected to grow from USD 13.4 billion in 2022 to USD 25.6 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 13.7% from 2022 to 2027.” The major factors fueling the IAM market include rising instances of security breaches and escalating instances of identity related fraud, growing awareness about compliance management, increasing need for IAM for IoT, increased spending on cybersecurity following COVID-19 pandemic etc. “Services to grow at a higher CAGR during the forecast period.” As threats are evolving, businesses need to protect their valuable assets; hence, why IAM services also...

クラウドOSS BSSの世界市場予測（～2027）：コンポーネント別、クラウド種類別、操作種類別、組織規模別、地域別
TC5222-22 / MarketsandMarkets / 2022年4月20日 / マーケッツアンドマーケッツ社は、世界のクラウドOSS BSS市場規模が2022年201億ドルから2027年366億ドルまで、年平均12.8％成長すると予想しています。本市場調査資料では、クラウドOSS BSSの世界市場を広く調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、コンポーネント別（ソリューション、サービス）分析、ソリューション別（運用支援システム（OSS）、ビジネス支援システム（BSS））分析、サービス別（プロフェッショナルサービス、マネージドサービス）分析、クラウド種類別（パブリッククラウド、プライベートクラウド、ハイブリッドクラウド）分析、地域別分析、競争状況、企業情報、隣接/関連市場などの項目を掲載しています。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場概要・産業動向・世界のクラウドOSS BSS市場規模：コンポーネント別（ソリューション、サービス）...“MarketsandMarkets forecasts the Cloud OSS BSS Market size to grow from USD 20.1 billion in 2022 to USD 36.6 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 12.8% during the forecast period.” The presence of various key players in the ecosystem has led to competitive and diverse market. Implementation of SDN and NFV at large scale will surge the adoption of OSS BSS solutions. The increasing adoption of customized cloud OSS BSS solutions and services has led CSPs to enrich the customer experience by providing bundled services. Due to the increasing service options and the complexities of...

マスターデータ管理（MDM）のグローバル市場予測
TC3335-22 / MarketsandMarkets / 2022年5月18日 / マーケッツアンドマーケッツ社は、世界のマスターデータ管理（MDM）市場規模が、2022年167億ドルから2027年345億ドルまで年平均15.7％成長すると予測しています。本調査レポートでは、マスターデータ管理（MDM）の世界市場について調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、コンポーネント別（ソリューション、サービス）分析、展開別（クラウド、オンプレミス）分析、組織規模別（中小企業、大企業）分析、産業別（金融、政府、小売、IT・通信、医療）分析、地域別分析、競争状況、企業情報、隣接・関連市場などの項目を掲載しています。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場概要・産業動向・世界のマスターデータ管理（MDM）市場規模：コンポーネント別（ソリューション、サービス）・世界のマスターデータ管理（MDM）市場規模：展開別（クラウド、オンプレミス）・世界のマスターデータ管理（MDM）市場規模：組織規模別（中小企業、大企業）・世界のマスターデータ管理（MDM）市場規模：産業別（金融、政府、小売、IT・通信、医療）...“The master data management market size to grow from USD 16.7 billion in 2022 to USD 34.5 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 15.7% during the forecast period.” Various factors such as rising need for compliance, increase in the use of data quality tools for data management, and rising trend towards multi-domain master data management are expected to drive the adoption of master data management technologies and services. According to IBM, Master Data Management (MDM) is a comprehensive method to define and manage an organization’s critical data. It provides a single, trusted view of data...

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