Voice Assistant Application Market with COVID-19 Impact by Component, Deployment Mode, Organization Size, Channel Integration (Websites, Mobile Applications), Application Area (Smart Banking, Connected Healthcare), and Region - Global Forecast to 2026

世界の音声アシスタントアプリケーション市場予測(~2026):コンポーネント別、展開モード別、組織規模別、チャネル統合別、用途別、地域別

◆タイトル:Voice Assistant Application Market with COVID-19 Impact by Component, Deployment Mode, Organization Size, Channel Integration (Websites, Mobile Applications), Application Area (Smart Banking, Connected Healthcare), and Region - Global Forecast to 2026
◆商品コード:TC7079
◆調査・発行会社:MarketsandMarkets
◆発行日:2021年10月6日
◆ページ数:265
◆レポート形式:PDF / 英語
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【レポートの概要】

マーケッツアンドマーケッツ社は音声アシスタントアプリケーションの世界市場規模が2021年28億ドルから2026年112億ドルまで、年平均32.4%成長すると予想しています。本調査レポートでは、世界の音声アシスタントアプリケーション市場について調査し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・市場動向、コンポーネント別(ソリューション、サービス)分析、展開モード別(オンプレミス、クラウド)分析、組織規模別(中小企業、大企業)分析、チャネル統合別(ウェブサイト、モバイルアプリケーション、ソーシャルメディア、コンタクトセンター、スマートスピーカー)分析、地域別分析、競争状況、企業情報などを掲載しています。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場概要・市場動向
・音声アシスタントアプリケーションの世界市場規模:コンポーネント別(ソリューション、サービス)
・音声アシスタントアプリケーションの世界市場規模:展開モード別(オンプレミス、クラウド)
・音声アシスタントアプリケーションの世界市場規模:組織規模別(中小企業、大企業)
・音声アシスタントアプリケーションの世界市場規模:チャネル統合別(ウェブサイト、モバイルアプリケーション、ソーシャルメディア、コンタクトセンター、スマートスピーカー)
・音声アシスタントアプリケーションの世界市場規模:地域別
・競争状況
・企業情報

“MarketsandMarkets projects the voice assistant application market to grow from USD 2.8 billion in 2021 to USD 11.2 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 32.4% during the forecast period.”
Major factors driving the growth of the voice assistant application market include advancements in voice-based AI technologies, rising adoption of voice-enabled devices, increasing focus on customer engagement, and emergence of low-code platforms for voice assistant applications.

“By component, services segment to grow at a higher CAGR during the forecast period.”
As the majority of companies require their customer service operations to be more automated, voice assistant applications offer greater levels of personalization in customer self-service and continuously increase the self-service utilization and work completion rate. Large enterprises focus on customer satisfaction and customer retention and hence, have the highest requirement of voice assistant applications for improved customer engagement. Premise-based managed services are often used by financial organizations to adhere to the security regulations for data while providing optimal service to their customers.

“By deployment mode, cloud segment to lead the market during the forecast period.”
Cloud computing is one of the most effective technologies today. Voice assistants rely on a cloud-based architecture since data has to be sent back and forth to centralized data centers. There are several benefits offered by the cloud deployment mode, such as reduced operational and maintenance cost, simple deployments, and higher scalability. Due to increasing awareness of the benefits of cloud-based solutions, cloud deployment for voice assistant applications is expected to grow tremendously. The solution providers are focusing on the development of robust cloud-based solutions for their clients, as many organizations have migrated to either a private or a public cloud.

“By region, Asia Pacific to grow at the highest CAGR during the forecast period.”
The voice assistant application market in APAC is expected to experience strong growth in the coming years. The voice assistant application market in APAC is expected to experience strong growth in the coming years due to the rising digitalization and the increasing adoption of advanced AI and ML technologies. Big technology vendors are partnering with local Asian vendors to expand their presence in APAC. Countries such as China, Japan, India, Singapore, and Australia have a high penetration in the voice assistant application market and provide solutions that resolve the complex queries faced by customers. APAC countries have enormous potential to grow further due to the fast adoption of technologies such as cloud and AI.

The breakup of the profiles of the primary participants is given below:
• By Company Type: Tier 1 – 40%, Tier 2 – 25%, and Tier 3 – 35%
• By Designation: C-level – 42%, Directors – 30%, and Others – 28%
• By Region: North America – 30%, Europe – 25%, APAC – 35%, Row of the Word (RoW)– 10%.

The following key voice assistant application vendors are profiled in the report:
[24]7.ai (US), Aivo (Argentina), AWS (US), Apple(US), Avaamo(US), Avaya (US), Baidu (China), Cisco (US), Clinc (US), Creative Virtual (UK), Google (US), Inbenta (US), IBM (US), Haptik (India), Kata.ai (Indonesia), Microsoft (US), Mindsay (US), Oracle (US), Rasa (US), Samsung (South Korea), SAP (Germany), Slang Labs (India), SoundHound (US), Verbio (Spain), Verint Systems (US), and Zaion (France)

Research coverage
The market study covers the voice assistant application market across different segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components [solutions (integrated and standalone) and services (consulting, support and maintenance, and implementation)], deployment mode (on-premises and cloud), channel integration (websites, mobile applications, contact centers, smart speakers, and social media), organization size [Small And Medium-Sized Enterprises (SMEs) and large enterprises], application area (smart retail and eCommerce, smart banking, connected healthcare, smart transportation, smart manufacturing, smart learning, and others), and region. The study also includes an in-depth competitive analysis of the key market players, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Reasons to buy the report
The report would help the market leaders/new entrants in the following ways:
• It comprehensively segments the voice assistant application market and provides the closest approximations of the revenue numbers for the overall market and its subsegments across different regions.
• It would help stakeholders understand the pulse of the market and provide information on the key market drivers, restraints, challenges, and opportunities.
• It would help stakeholders understand their competitors better and gain more insights to enhance their positions in the market.

【レポートの目次】

1 INTRODUCTION 27
1.1 INTRODUCTION TO COVID-19 27
1.2 COVID-19 HEALTH ASSESSMENT 27
FIGURE 1 COVID-19: GLOBAL PROPAGATION 27
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 28
1.3 COVID-19 ECONOMIC ASSESSMENT 29
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 29
1.3.1 COVID-19 ECONOMIC IMPACT: SCENARIO ASSESSMENT 30
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY 30
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 31
1.4 OBJECTIVES OF THE STUDY 32
1.5 MARKET DEFINITION 32
1.5.1 INCLUSIONS AND EXCLUSIONS 33
1.6 MARKET SCOPE 33
1.6.1 MARKET SEGMENTATION 33
1.6.2 REGIONS COVERED 34
1.6.3 YEARS CONSIDERED FOR THE STUDY 34
1.7 CURRENCY CONSIDERED 35
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 35
1.8 STAKEHOLDERS 35
1.9 SUMMARY OF CHANGES 36
2 RESEARCH METHODOLOGY 37
2.1 RESEARCH DATA 37
FIGURE 6 VOICE ASSISTANT APPLICATION MARKET: RESEARCH DESIGN 37
2.1.1 SECONDARY DATA 38
2.1.2 PRIMARY DATA 38
TABLE 2 PRIMARY INTERVIEWS 39
2.1.2.1 Breakup of primary profiles 39
2.1.2.2 Key industry insights 40
2.2 MARKET BREAKUP AND DATA TRIANGULATION 41
FIGURE 7 DATA TRIANGULATION 41
2.3 MARKET SIZE ESTIMATION 42
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS AND SERVICES IN THE VOICE ASSISTANT APPLICATION MARKET 42
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 1- BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF SOLUTIONS IN THE VOICE ASSISTANT APPLICATION MARKET 43
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY─ APPROACH 2 (DEMAND SIDE): SHARE OF THE VOICE ASSISTANT APPLICATION MARKET 44
2.4 MARKET FORECAST 45
TABLE 3 FACTOR ANALYSIS 45
2.5 RESEARCH ASSUMPTIONS AND LIMITATIONS 46
2.5.1 STUDY ASSUMPTIONS 46
2.5.2 LIMITATIONS OF THE STUDY 48
3 EXECUTIVE SUMMARY 49
FIGURE 11 VOICE ASSISTANT APPLICATION MARKET SIZE, 2019–2026 50
FIGURE 12 LARGEST SEGMENTS IN THE VOICE ASSISTANT APPLICATION MARKET, 2021 51
FIGURE 13 VOICE ASSISTANT APPLICATION MARKET ANALYSIS 53
FIGURE 14 ASIA PACIFIC TO BE THE BEST MARKET FOR INVESTMENTS DURING THE FORECAST PERIOD 54
4 PREMIUM INSIGHTS 56
4.1 ATTRACTIVE OPPORTUNITIES IN THE GLOBAL VOICE ASSISTANT APPLICATION MARKET 56
FIGURE 15 ADVANCEMENTS IN VOICE-BASED AI TECHNOLOGIES TO DRIVE THE GROWTH OF THE MARKET 56
4.2 NORTH AMERICAN VOICE ASSISTANT APPLICATION MARKET, 2021 57
FIGURE 16 SOLUTIONS SEGMENT AND UNITED STATES TO HOLD LARGE MARKET SHARES DURING THE FORECAST PERIOD 57
4.3 ASIA PACIFIC VOICE ASSISTANT APPLICATION MARKET, 2021 57
FIGURE 17 SOLUTIONS SEGMENT AND CHINA TO HOLD LARGE MARKET SHARES
DURING THE FORECAST PERIOD 57
4.4 VOICE ASSISTANT APPLICATION MARKET, BY COUNTRY 58
FIGURE 18 INDIA AND JAPAN TO PROVIDE WHOLESOME OPPORTUNITIES FOR GROWTH DURING THE FORECAST PERIOD 58
5 MARKET OVERVIEW AND MARKET TRENDS 59
5.1 INTRODUCTION 59
5.2 MARKET DYNAMICS 59
FIGURE 19 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: VOICE ASSISTANT APPLICATION MARKET 59
5.2.1 DRIVERS 60
5.2.1.1 Advancements in voice-based AI technologies 60
5.2.1.2 Rising adoption of voice-enabled devices 60
FIGURE 20 CONSUMER USE OF CONVERSATIONAL INTERFACES FOR DIFFERENT ACTIVITIES IN PERCENTAGE, 2019 60
5.2.1.3 Increasing focus on customer engagement 61
5.2.1.4 Emergence of low-code platforms for voice-assistant applications 61
5.2.2 RESTRAINTS 61
5.2.2.1 Inability to recognize customer intent and respond effectively 61
5.2.2.2 Dearth of complete accuracy in user’s voice authentication 61

5.2.3 OPPORTUNITIES 62
5.2.3.1 Rising demand for AI-based voice assistant applications across various verticals 62
FIGURE 21 DEPLOYMENT OF VOICE ASSISTANTS IN VARIOUS SECTORS, 2019 62
5.2.3.2 Increase in online purchasing 62
5.2.4 CHALLENGES 63
5.2.4.1 Lack of awareness about the effect of implementing voice assistant technologies in various application areas 63
5.3 INDUSTRY TRENDS 63
5.3.1 CASE STUDY ANALYSIS 63
TABLE 4 USE CASE 1: HUMANA DEPLOYS IBM WATSON APPLICATIONS TO IMPROVE THE CALL EXPERIENCE FOR HEALTHCARE PROVIDERS 63
TABLE 5 USE CASE 2: REDAWNING COLLABORATES WITH AWS TO REPLACE ITS CONTACT CENTER SOLUTION WITH AWS SERVICES 64
TABLE 6 USE CASE 3: MA FRENCH BANK IMPLEMENTS ZAION’S CALLBOTS TO INCREASE CUSTOMER SATISFACTION 64
TABLE 7 USE CASE 4: PANDORA USES SOUND HOUNDS VOICE-ENABLED USER INTERFACE IN ITS MUSIC APP 65
TABLE 8 USE CASE 5: UDAAN COLLABORATES WITH SLANGLABS TO CARRY OUT A PILOT PROJECT OF IMPLEMENTING B2B VOICE ORDERING APP FOR ITS MERCHANTS 65
5.3.2 DISRUPTIVE TECHNOLOGIES 66
5.3.2.1 Artificial intelligence and machine learning 66
5.3.2.2 Deep learning 66
5.3.2.3 Natural language processing 66
5.3.2.4 Automated speech recognition 66
5.3.2.5 Smart displays 67
5.3.3 VALUE CHAIN ANALYSIS 67
FIGURE 22 VOICE ASSISTANT APPLICATION MARKET: VALUE CHAIN ANALYSIS 67
5.3.4 ECOSYSTEM 68
TABLE 9 VOICE ASSISTANT APPLICATION MARKET ECOSYSTEM 68
5.3.5 PORTER’S FIVE FORCES MODEL 69
TABLE 10 IMPACT OF EACH FORCE ON THE VOICE ASSISTANT APPLICATION MARKET 69
5.3.5.1 Threat of new entrants 69
5.3.5.2 Threat of substitutes 69
5.3.5.3 Bargaining power of buyers 69
5.3.5.4 Bargaining power of suppliers 70
5.3.5.5 Competitive rivalry 70
5.3.6 PATENT ANALYSIS 70
FIGURE 23 TOP TEN COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS 70
TABLE 11 TOP TWENTY PATENT OWNERS 71
FIGURE 24 NUMBER OF PATENTS GRANTED IN A YEAR DURING 2012–2021 72

5.3.7 REGULATORY IMPLICATIONS 72
5.3.7.1 General Data Protection Regulation 72
5.3.7.2 Health Insurance Portability and Accountability Act 73
5.3.7.3 California Consumer Privacy Act 73
5.3.7.4 Children’s Online Privacy Protection Act 73
5.3.8 AVERAGE SELLING PRICE TREND 73
TABLE 12 PRICING ANALYSIS 74
5.4 COVID-19 PANDEMIC-DRIVEN MARKET DYNAMICS AND FACTOR ANALYSIS 75
5.4.1 OVERVIEW 75
5.4.2 DRIVERS AND OPPORTUNITIES 76
5.4.3 RESTRAINTS AND CHALLENGES 76
5.4.4 CUMULATIVE GROWTH ANALYSIS 77
TABLE 13 VOICE ASSISTANT APPLICATION MARKET: CUMULATIVE GROWTH ANALYSIS 77
6 VOICE ASSISTANT APPLICATION MARKET, BY COMPONENT 78
6.1 INTRODUCTION 79
FIGURE 25 SERVICES SEGMENT TO GROW A HIGHER CAGR DURING THE FORECAST PERIOD 79
6.1.1 COMPONENT: VOICE ASSISTANT APPLICATION MARKET DRIVERS 79
6.1.2 COMPONENT: COVID-19 IMPACT 79
TABLE 14 VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT,
2017–2020 (USD MILLION) 80
TABLE 15 VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 80
6.2 SOLUTIONS 80
FIGURE 26 INTEGRATED SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 81
TABLE 16 VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION,
2017–2020 (USD MILLION) 81
TABLE 17 VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION,
2021–2026 (USD MILLION) 81
TABLE 18 SOLUTIONS: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 82
TABLE 19 SOLUTIONS: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 82
6.2.1 STANDALONE 82
6.2.1.1 Demand for enhanced customer experience to drive the adoption of standalone voice assistant solution 82
TABLE 20 STANDALONE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 83
TABLE 21 STANDALONE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 83

6.2.2 INTEGRATED 83
6.2.2.1 Low deployment cost to drive the adoption of integrated voice assistant solution 83
TABLE 22 INTEGRATED: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 84
TABLE 23 INTEGRATED: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 84
6.3 SERVICES 84
FIGURE 27 IMPLEMENTATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 85
TABLE 24 VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE,
2017–2020 (USD MILLION) 85
TABLE 25 VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 85
TABLE 26 SERVICES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 86
TABLE 27 SERVICES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 86
6.3.1 CONSULTING 86
6.3.1.1 Growing demand for implementing voice assistant solutions to boost the consulting services 86
TABLE 28 CONSULTING: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 87
TABLE 29 CONSULTING: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 87
6.3.2 SUPPORT AND MAINTENANCE 87
6.3.2.1 To overcome the system-related issues effectively, voice assistant application vendors to offer support and maintenance services in the market 87
TABLE 30 SUPPORT AND MAINTENANCE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 88
TABLE 31 SUPPORT AND MAINTENANCE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 88
6.3.3 IMPLEMENTATION 88
6.3.3.1 Technicalities involved in implementing voice assistant solutions to boost the implementation services 88
TABLE 32 IMPLEMENTATION: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 89
TABLE 33 IMPLEMENTATION: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 89
7 VOICE ASSISTANT APPLICATION MARKET, BY DEPLOYMENT MODE 90
7.1 INTRODUCTION 91
FIGURE 28 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 91
TABLE 34 VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 91
TABLE 35 VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 91
7.1.1 DEPLOYMENT MODE: VOICE ASSISTANT APPLICATION MARKET DRIVERS 92
7.1.2 DEPLOYMENT MODE: COVID-19 IMPACT 92
7.2 ON-PREMISES 92
7.2.1 BFSI AND HEALTHCARE INCREASINGLY OPTING FOR ON-PREMISES SOLUTIONS TO ADHERE TO GOVERNMENT REGULATIONS 92
TABLE 36 ON-PREMISES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 93
TABLE 37 ON-PREMISES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 93
7.3 CLOUD 93
7.3.1 REDUCED OPERATIONAL MAINTENANCE COST TO BOOST THE CLOUD DEPLOYMENT MODE 93
TABLE 38 CLOUD: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION,
2017–2020 (USD MILLION) 94
TABLE 39 CLOUD: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 94
8 VOICE ASSISTANT APPLICATION MARKET, BY ORGANIZATION SIZE 95
8.1 INTRODUCTION 96
FIGURE 29 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 96
8.1.1 ORGANIZATION SIZE: VOICE ASSISTANT APPLICATION MARKET DRIVERS 96
8.1.2 ORGANIZATION SIZE: COVID-19 IMPACT 96
TABLE 40 VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 97
TABLE 41 VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 97
8.2 SMALL AND MEDIUM-SIZED ENTERPRISES 97
8.2.1 FLEXIBLE PRICING TO DRIVE THE ADOPTION OF VOICE ASSISTANT SOLUTIONS IN SMALL AND MEDIUM-SIZED ENTERPRISES 97
TABLE 42 SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 98
TABLE 43 SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 98
8.3 LARGE ENTERPRISES 98
8.3.1 NEED FOR STREAMLINING BUSINESS PROCESSES TO DRIVE THE ADOPTION OF VOICE ASSISTANT SOLUTIONS IN LARGE ENTERPRISES 98
TABLE 44 LARGE ENTERPRISES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 99
TABLE 45 LARGE ENTERPRISES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 99

9 VOICE ASSISTANT APPLICATION MARKET, BY CHANNEL INTEGRATION 100
9.1 INTRODUCTION 101
FIGURE 30 MOBILE APPLICATIONS SEGMENT TO EXPERIENCE THE HIGHEST CAGR DURING THE FORECAST PERIOD 101
9.1.1 CHANNEL INTEGRATION: VOICE ASSISTANT APPLICATION MARKET DRIVERS 101
9.1.2 CHANNEL INTEGRATION: COVID-19 IMPACT 102
TABLE 46 VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 102
TABLE 47 VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 102
9.2 WEBSITES 103
9.2.1 INCREASING ADOPTION OF WEB APPLICATIONS BY WORKFORCE TO DRIVE THE GROWTH OF THE VOICE ASSISTANT APPLICATION MARKET 103
TABLE 48 WEBSITES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 103
TABLE 49 WEBSITES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 103
9.3 MOBILE APPLICATIONS 104
9.3.1 MOBILE VOICE ASSISTANT APPLICATIONS TO IMPROVE USER EXPERIENCE AS WELL AS REDUCE TIME TO FIND THE RIGHT CONTENT 104
TABLE 50 MOBILE APPLICATIONS: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 104
TABLE 51 MOBILE APPLICATIONS: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 104
9.4 SOCIAL MEDIA 105
9.4.1 INCREASE IN THE USAGE OF SOCIAL MEDIA FOR CUSTOMER ENGAGEMENT TO DRIVE THE GROWTH OF THE VOICE ASSISTANT APPLICATION MARKET 105
TABLE 52 SOCIAL MEDIA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 105
TABLE 53 SOCIAL MEDIA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 105
9.5 CONTACT CENTERS 106
9.5.1 VOICE ASSISTANTS HELP IN HANDLING LARGE CALL VOLUMES AND PROVIDING FASTER CUSTOMER SERVICE 106
TABLE 54 CONTACT CENTERS: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 106
TABLE 55 CONTACT CENTERS: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 106
9.6 SMART SPEAKERS 107
9.6.1 INCREASING ADOPTION OF SMART SPEAKERS TO LEAD TO THE GROWTH OF THE VOICE ASSISTANT APPLICATION MARKET 107
TABLE 56 SMART SPEAKERS: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 107
TABLE 57 SMART SPEAKERS: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 107

10 VOICE ASSISTANT APPLICATION MARKET, BY APPLICATION AREA 108
10.1 INTRODUCTION 109
FIGURE 31 CONNECTED HEALTHCARE SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 109
TABLE 58 VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION AREA, 2017–2020 (USD MILLION) 109
TABLE 59 VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION AREA, 2021–2026 (USD MILLION) 110
10.2 SMART RETAIL AND ECOMMERCE 110
10.2.1 SMART RETAIL AND ECOMMERCE: VOICE ASSISTANT APPLICATION MARKET DRIVERS 111
10.2.2 SMART RETAIL AND ECOMMERCE: COVID-19 IMPACT 111
TABLE 60 SMART RETAIL AND ECOMMERCE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 111
TABLE 61 SMART RETAIL AND ECOMMERCE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 112
10.3 SMART BANKING 112
10.3.1 SMART BANKING: VOICE ASSISTANT APPLICATION MARKET DRIVERS 112
10.3.2 SMART BANKING: COVID-19 IMPACT 112
TABLE 62 SMART BANKING: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 113
TABLE 63 SMART BANKING: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 113
10.4 CONNECTED HEALTHCARE 113
10.4.1 CONNECTED HEALTHCARE: VOICE ASSISTANT APPLICATION MARKET DRIVERS 114
10.4.2 CONNECTED HEALTHCARE: COVID-19 IMPACT 114
TABLE 64 CONNECTED HEALTHCARE: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 114
TABLE 65 CONNECTED HEALTHCARE: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 115
10.5 SMART TRANSPORTATION 115
10.5.1 SMART TRANSPORTATION: VOICE ASSISTANT APPLICATION MARKET DRIVERS 115
10.5.2 SMART TRANSPORTATION: COVID-19 IMPACT 116
TABLE 66 SMART TRANSPORTATION: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 116
TABLE 67 SMART TRANSPORTATION: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 116
10.6 SMART MANUFACTURING 117
10.6.1 SMART MANUFACTURING: VOICE ASSISTANT APPLICATION MARKET DRIVERS 117
10.6.2 SMART MANUFACTURING: COVID-19 IMPACT 117
TABLE 68 SMART MANUFACTURING: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 118
TABLE 69 SMART MANUFACTURING: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 118

10.7 SMART LEARNING 118
10.7.1 SMART LEARNING: VOICE ASSISTANT APPLICATION MARKET DRIVERS 119
10.7.2 SMART LEARNING: COVID-19 IMPACT 119
TABLE 70 SMART LEARNING: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 119
TABLE 71 SMART LEARNING: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 119
10.8 OTHERS 120
10.8.1 OTHERS: VOICE ASSISTANT APPLICATION MARKET DRIVERS 120
10.8.2 OTHERS: COVID-19 IMPACT 121
TABLE 72 OTHER APPLICATION AREAS: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 121
TABLE 73 OTHER APPLICATION AREAS: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 121
11 VOICE ASSISTANT APPLICATION MARKET, BY REGION 122
11.1 INTRODUCTION 123
FIGURE 32 ASIA PACIFIC TO EXHIBIT THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 123
TABLE 74 VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION,
2017–2020 (USD MILLION) 123
TABLE 75 VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 124
11.2 NORTH AMERICA 124
11.2.1 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET DRIVERS 124
11.2.2 NORTH AMERICA: COVID-19 IMPACT 125
11.2.3 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET REGULATORY IMPLICATIONS 125
FIGURE 33 NORTH AMERICA: MARKET SNAPSHOT 126
TABLE 76 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2017–2020 (USD MILLION) 127
TABLE 77 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 127
TABLE 78 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2017–2020 (USD MILLION) 127
TABLE 79 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2021–2026 (USD MILLION) 127
TABLE 80 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SERVICE, 2017–2020 (USD MILLION) 128
TABLE 81 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 128
TABLE 82 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 128
TABLE 83 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 129
TABLE 84 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 129
TABLE 85 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 129
TABLE 86 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 129
TABLE 87 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 130
TABLE 88 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2017–2020 (USD MILLION) 130
TABLE 89 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2021–2026 (USD MILLION) 131
TABLE 90 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COUNTRY, 2017–2020 (USD MILLION) 131
TABLE 91 NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COUNTRY, 2021–2026 (USD MILLION) 131
11.2.4 UNITED STATES 132
TABLE 92 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2017–2020 (USD MILLION) 132
TABLE 93 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 132
TABLE 94 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2017–2020 (USD MILLION) 133
TABLE 95 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2021–2026 (USD MILLION) 133
TABLE 96 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SERVICE, 2017–2020 (USD MILLION) 133
TABLE 97 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 133
TABLE 98 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 134
TABLE 99 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 134
TABLE 100 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 134
TABLE 101 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 135
TABLE 102 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 135
TABLE 103 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 135
TABLE 104 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2017–2020 (USD MILLION) 136
TABLE 105 UNITED STATES: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2021–2026 (USD MILLION) 136
11.2.5 CANADA 136
TABLE 106 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2017–2020 (USD MILLION) 137
TABLE 107 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 137
TABLE 108 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2017–2020 (USD MILLION) 137
TABLE 109 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 137
TABLE 110 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE,
2017–2020 (USD MILLION) 138
TABLE 111 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 138
TABLE 112 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 138
TABLE 113 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 139
TABLE 114 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 139
TABLE 115 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 139
TABLE 116 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 140
TABLE 117 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 140
TABLE 118 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION AREA, 2017–2020 (USD MILLION) 140
TABLE 119 CANADA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION AREA, 2021–2026 (USD MILLION) 141
11.3 EUROPE 141
11.3.1 EUROPE: VOICE ASSISTANT APPLICATION MARKET DRIVERS 141
11.3.2 EUROPE: COVID-19 IMPACT 142
11.3.3 EUROPE: VOICE ASSISTANT APPLICATION MARKET REGULATORY IMPLICATIONS 142
TABLE 120 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2017–2020 (USD MILLION) 143
TABLE 121 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 143
TABLE 122 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2017–2020 (USD MILLION) 143
TABLE 123 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 143
TABLE 124 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE,
2017–2020 (USD MILLION) 144
TABLE 125 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 144
TABLE 126 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 144
TABLE 127 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 145
TABLE 128 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 145
TABLE 129 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 145
TABLE 130 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 145
TABLE 131 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 146
TABLE 132 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION AREA, 2017–2020 (USD MILLION) 146
TABLE 133 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION AREA, 2021–2026 (USD MILLION) 146
TABLE 134 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY,
2017–2020 (USD MILLION) 147
TABLE 135 EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION) 147
11.3.4 UNITED KINGDOM 147
TABLE 136 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2017–2020 (USD MILLION) 148
TABLE 137 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 148
TABLE 138 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2017–2020 (USD MILLION) 148
TABLE 139 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2021–2026 (USD MILLION) 148
TABLE 140 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SERVICE, 2017–2020 (USD MILLION) 149
TABLE 141 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 149
TABLE 142 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 149
TABLE 143 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 150
TABLE 144 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 150
TABLE 145 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 150
TABLE 146 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 150
TABLE 147 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 151
TABLE 148 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2017–2020 (USD MILLION) 151
TABLE 149 UNITED KINGDOM: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2021–2026 (USD MILLION) 152
11.3.5 GERMANY 152
11.3.6 FRANCE 152
11.3.7 REST OF EUROPE 153

11.4 ASIA PACIFIC 153
11.4.1 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET DRIVERS 154
11.4.2 ASIA PACIFIC: COVID-19 IMPACT 154
11.4.3 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET REGULATORY IMPLICATIONS 154
FIGURE 34 ASIA PACIFIC: MARKET SNAPSHOT 155
TABLE 150 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2017–2020 (USD MILLION) 156
TABLE 151 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 156
TABLE 152 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2017–2020 (USD MILLION) 156
TABLE 153 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 156
TABLE 154 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE, 2017–2020 (USD MILLION) 157
TABLE 155 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 157
TABLE 156 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 157
TABLE 157 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 158
TABLE 158 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 158
TABLE 159 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 158
TABLE 160 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 158
TABLE 161 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 159
TABLE 162 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2017–2020 (USD MILLION) 159
TABLE 163 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2021–2026 (USD MILLION) 159
TABLE 164 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY, 2017–2020 (USD MILLION) 160
TABLE 165 ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 160
11.4.4 CHINA 160
TABLE 166 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2017–2020 (USD MILLION) 161
TABLE 167 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 161
TABLE 168 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION,
2017–2020 (USD MILLION) 161
TABLE 169 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION,
2021–2026 (USD MILLION) 161
TABLE 170 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE,
2017–2020 (USD MILLION) 162
TABLE 171 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 162
TABLE 172 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 162
TABLE 173 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 163
TABLE 174 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 163
TABLE 175 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 163
TABLE 176 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 163
TABLE 177 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 164
TABLE 178 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION AREA, 2017–2020 (USD MILLION) 164
TABLE 179 CHINA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION AREA, 2021–2026 (USD MILLION) 165
11.4.5 JAPAN 165
11.4.6 INDIA 165
11.4.7 REST OF ASIA PACIFIC 166
11.5 MIDDLE EAST AND AFRICA 166
11.5.1 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET DRIVERS 166
11.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 167
11.5.3 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET REGULATORY IMPLICATIONS 167
TABLE 180 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2017–2020 (USD MILLION) 167
TABLE 181 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 168
TABLE 182 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2017–2020 (USD MILLION) 168
TABLE 183 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2021–2026 (USD MILLION) 168
TABLE 184 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SERVICE, 2017–2020 (USD MILLION) 168
TABLE 185 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 169
TABLE 186 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 169
TABLE 187 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 169
TABLE 188 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 170
TABLE 189 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 170
TABLE 190 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 170
TABLE 191 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 170
TABLE 192 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2017–2020 (USD MILLION) 171
TABLE 193 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2021–2026 (USD MILLION) 171
TABLE 194 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COUNTRY, 2017–2020 (USD MILLION) 172
TABLE 195 MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COUNTRY, 2021–2026 (USD MILLION) 172
11.5.4 ISRAEL 172
11.5.5 UNITED ARAB EMIRATES 172
11.5.6 REST OF MIDDLE EAST AND AFRICA 173

11.6 LATIN AMERICA 173
11.6.1 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET DRIVERS 174
11.6.2 LATIN AMERICA: COVID-19 IMPACT 174
11.6.3 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET REGULATORY IMPLICATIONS 174
TABLE 196 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2017–2020 (USD MILLION) 175
TABLE 197 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 175
TABLE 198 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2017–2020 (USD MILLION) 175
TABLE 199 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY SOLUTION, 2021–2026 (USD MILLION) 175
TABLE 200 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE, 2017–2020 (USD MILLION) 176
TABLE 201 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 176
TABLE 202 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2017–2020 (USD MILLION) 176
TABLE 203 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY CHANNEL INTEGRATION, 2021–2026 (USD MILLION) 177
TABLE 204 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2017–2020 (USD MILLION) 177
TABLE 205 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 177
TABLE 206 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2020 (USD MILLION) 178
TABLE 207 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 178
TABLE 208 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2017–2020 (USD MILLION) 178
TABLE 209 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE,
BY APPLICATION AREA, 2021–2026 (USD MILLION) 179
TABLE 210 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY, 2017–2020 (USD MILLION) 179
TABLE 211 LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 180
11.6.4 BRAZIL 180
11.6.5 MEXICO 180
11.6.6 REST OF LATIN AMERICA 181
12 COMPETITIVE LANDSCAPE 182
12.1 OVERVIEW 182
12.2 MARKET EVALUATION FRAMEWORK 182
FIGURE 35 MARKET EVALUATION FRAMEWORK, 2019–2021 182
12.3 KEY MARKET DEVELOPMENTS 183
12.3.1 PRODUCT LAUNCHES 183
TABLE 212 VOICE ASSISTANT APPLICATION MARKET: PRODUCT LAUNCHES,
NOVEMBER 2020– JULY 2021 183
12.3.2 DEALS 184
TABLE 213 VOICE ASSISTANT APPLICATION MARKET: DEALS, FEBRUARY 2020–
AUGUST 2021 184
12.3.3 OTHERS 187
TABLE 214 VOICE ASSISTANT APPLICATION MARKET: OTHERS, AUGUST 2020 187
12.4 MARKET SHARE ANALYSIS OF TOP PLAYERS 188
TABLE 215 VOICE ASSISTANT APPLICATION MARKET: DEGREE OF COMPETITION 188
12.5 HISTORICAL REVENUE ANALYSIS 188
FIGURE 36 HISTORICAL REVENUE ANALYSIS OF LEADING PLAYERS, 2018–2020 189
12.6 COMPANY EVALUATION QUADRANT OVERVIEW 189
12.7 COMPANY EVALUATION QUADRANT METHODOLOGY AND DEFINITIONS 189
TABLE 216 PRODUCT FOOTPRINT WEIGHTAGE 189
12.7.1 STAR 190
12.7.2 EMERGING LEADERS 190
12.7.3 PERVASIVE 190
12.7.4 PARTICIPANT 190
FIGURE 37 VOICE ASSISTANT APPLICATION MARKET (GLOBAL), COMPANY EVALUATION QUADRANT, 2020 191
12.8 COMPANY PRODUCT FOOTPRINT ANALYSIS 192
TABLE 217 COMPANY PRODUCT FOOTPRINT 192
TABLE 218 COMPANY CHANNEL INTEGRATION FOOTPRINT 192
TABLE 219 COMPANY APPLICATION AREA FOOTPRINT 193
TABLE 220 COMPANY REGION FOOTPRINT 194
12.9 COMPANY MARKET RANKING ANALYSIS 194
FIGURE 38 RANKING OF KEY PLAYERS IN THE VOICE ASSISTANT APPLICATION MARKET, 2021 194
12.10 STARTUP/SME EVALUATION MATRIX METHODOLOGY AND DEFINITIONS 195
FIGURE 39 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 195
12.10.1 PROGRESSIVE COMPANIES 195
12.10.2 RESPONSIVE COMPANIES 195
12.10.3 DYNAMIC COMPANIES 196
12.10.4 STARTING BLOCKS 196
FIGURE 40 VOICE ASSISTANT APPLICATION MARKET (GLOBAL): STARTUP/
SME EVALUATION MATRIX, 2020 196
13 COMPANY PROFILES 197
13.1 MAJOR PLAYERS 197
(Business overview, Products offered, Recent Developments, MNM view)*
13.1.1 APPLE 197
TABLE 221 APPLE: BUSINESS OVERVIEW 197
FIGURE 41 APPLE: COMPANY SNAPSHOT 198
TABLE 222 APPLE: PRODUCTS OFFERED 198
TABLE 223 APPLE: PRODUCT LAUNCHES 199
TABLE 224 APPLE: DEALS 199
13.1.2 AWS 202
TABLE 225 AWS: BUSINESS OVERVIEW 202
FIGURE 42 AWS: COMPANY SNAPSHOT 203
TABLE 226 AWS: PRODUCTS OFFERED 203
TABLE 227 AWS: PRODUCT LAUNCHES 204
13.1.3 GOOGLE 206
TABLE 228 GOOGLE: BUSINESS OVERVIEW 206
FIGURE 43 GOOGLE: COMPANY SNAPSHOT 207
TABLE 229 GOOGLE: PRODUCTS OFFERED 207
TABLE 230 GOOGLE: PRODUCT LAUNCHES 208
TABLE 231 GOOGLE: DEALS 208
13.1.4 MICROSOFT 210
TABLE 232 MICROSOFT: BUSINESS OVERVIEW 210
FIGURE 44 MICROSOFT: COMPANY SNAPSHOT 211
TABLE 233 MICROSOFT: PRODUCTS OFFERED 211
TABLE 234 MICROSOFT: DEALS 212
13.1.5 IBM 215
TABLE 235 IBM: BUSINESS OVERVIEW 215
FIGURE 45 IBM: COMPANY SNAPSHOT 216
TABLE 236 IBM: PRODUCTS OFFERED 216
TABLE 237 IBM: PRODUCT LAUNCHES 217
TABLE 238 IBM: DEALS 217
13.1.6 CISCO 219
TABLE 239 CISCO: BUSINESS OVERVIEW 219
FIGURE 46 CISCO: COMPANY SNAPSHOT 220
TABLE 240 CISCO: PRODUCTS OFFERED 220
TABLE 241 CISCO: PRODUCT LAUNCHES 221

TABLE 242 CISCO: DEALS 221
13.1.7 SAMSUNG 222
TABLE 243 SAMSUNG: BUSINESS OVERVIEW 222
FIGURE 47 SAMSUNG: COMPANY SNAPSHOT 223
TABLE 244 SAMSUNG: PRODUCTS OFFERED 223
TABLE 245 SAMSUNG: PRODUCT LAUNCHES 224
TABLE 246 SAMSUNG: DEALS 225
13.1.8 ORACLE 226
TABLE 247 ORACLE: BUSINESS OVERVIEW 226
FIGURE 48 ORACLE: COMPANY SNAPSHOT 227
TABLE 248 ORACLE: PRODUCTS OFFERED 227
TABLE 249 ORACLE: PRODUCT LAUNCHES 228
13.1.9 SAP 229
TABLE 250 SAP: BUSINESS OVERVIEW 229
FIGURE 49 SAP: COMPANY SNAPSHOT 230
TABLE 251 SAP: PRODUCTS OFFERED 230
13.1.10 AVAYA 231
TABLE 252 AVAYA: BUSINESS OVERVIEW 231
FIGURE 50 AVAYA: COMPANY SNAPSHOT 232
TABLE 253 AVAYA: PRODUCTS OFFERED 232
TABLE 254 AVAYA: DEALS 233
TABLE 255 AVAYA: OTHERS 233
13.1.11 BAIDU 234
13.1.12 VERINT SYSTEMS 235
13.1.13 [24]7.AI 236
*Details on Business overview, Products offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
13.2 START-UP/SME PLAYERS 237
13.2.1 HAPTIK 237
13.2.2 AIVO 237
13.2.3 SOUNDHOUND 238
13.2.4 CREATIVE VIRTUAL 238
13.2.5 ZAION 239
13.2.6 MINDSAY 240
13.2.7 VERBIO 241
13.2.8 SLANG LABS 242
13.2.9 KATA.AI 242
13.2.10 CLINC 243
13.2.11 RASA 243
13.2.12 INBENTA 244
13.2.13 AVAAMO 244

14 APPENDIX 245
14.1 ADJACENT/RELATED MARKETS 245
14.1.1 LIMITATIONS 245
14.1.2 CHATBOT MARKET – GLOBAL FORECAST TO 2026 245
14.1.2.1 Market Definition 245
14.1.2.2 Chatbot Market, by Component 245
TABLE 256 CHATBOT MARKET SIZE BY COMPONENT, 2015–2019 (USD MILLION) 246
TABLE 257 CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 246
14.1.2.3 Chatbot Market, by Type 246
TABLE 258 CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION) 246
TABLE 259 CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION) 247
14.1.2.4 Chatbot Market, by Deployment Mode 247
TABLE 260 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 247
TABLE 261 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 247
14.1.2.5 Chatbot Market, by Business Function 248
TABLE 262 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION,
2015–2019 (USD MILLION) 248
TABLE 263 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION,
2020–2026 (USD MILLION) 248
14.1.3 CONVERSATIONAL AI MARKET– GLOBAL FORECAST TO 2025 248
14.1.3.1 Market definition 248
14.1.3.2 Conversational AI market, by component 249
TABLE 264 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2019 (USD MILLION) 249
TABLE 265 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2019–2025 (USD MILLION) 249
14.1.3.3 Conversational AI market, by type 249
TABLE 266 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION) 250
TABLE 267 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION) 250
14.1.3.4 Conversational AI market, by technology 250
TABLE 268 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2016–2019 (USD MILLION) 250
TABLE 269 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2019–2025 (USD MILLION) 251
14.1.3.5 Conversational AI market, by application 251
TABLE 270 CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2016–2019 (USD MILLION) 251
TABLE 271 CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2019–2025 (USD MILLION) 252
14.1.4 VOICE CLONING MARKET – GLOBAL FORECAST TO 2023 252
14.1.4.1 Market definition 252
14.1.4.2 Voice cloning market, by component 252
TABLE 272 VOICE CLONING MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION) 252
14.1.4.3 Voice cloning market, by application 253
TABLE 273 VOICE CLONING MARKET SIZE, BY APPLICATION, 2016–2023 (USD MILLION) 253
14.1.4.4 Voice cloning market, by deployment mode 253
TABLE 274 VOICE CLONING MARKET SIZE, BY DEPLOYMENT MODE,
2016–2023 (USD MILLION) 253
14.1.4.5 Voice cloning market, by vertical 254
TABLE 275 VOICE CLONING MARKET SIZE, BY VERTICAL, 2016–2023 (USD MILLION) 254
14.1.4.6 Voice cloning market, by region 254
TABLE 276 VOICE CLONING MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 255
14.2 DISCUSSION GUIDE 256
14.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 261
14.4 AVAILABLE CUSTOMIZATIONS 263
14.5 RELATED REPORTS 263
14.6 AUTHOR DETAILS 264

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