Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026

世界のフィールドサービス管理市場予測(~2026):コンポーネント別、組織規模別、展開モード別、産業別、地域別

◆タイトル:Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026
◆商品コード:TC3048
◆調査・発行会社:MarketsandMarkets
◆発行日:2021年9月30日
◆ページ数:290
◆レポート形式:PDF / 英語
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◆調査対象地域:グローバル
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【レポートの概要】

マーケッツアンドマーケッツ社はフィールドサービス管理の世界市場規模が2021年32億ドルから2026年57億ドルまで、年平均11.9%成長すると予想しています。本調査レポートでは、世界のフィールドサービス管理市場について調査し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場動向・産業動向、コンポーネント別(ソリューション、サービス)分析、展開モード別(オンプレミス、クラウド)分析、組織規模別(大企業、中小企業)分析、産業別(通信、IT・ITES、医療・生命科学、製造、建設・不動産)分析、地域別分析、競争状況、企業情報、隣接/関連市場などを掲載しています。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場動向・産業動向
・フィールドサービス管理の世界市場規模:コンポーネント別(ソリューション、サービス)
・フィールドサービス管理の世界市場規模:展開モード別(オンプレミス、クラウド)
・フィールドサービス管理の世界市場規模:組織規模別(大企業、中小企業)
・フィールドサービス管理の世界市場規模:産業別(通信、IT・ITES、医療・生命科学、製造、建設・不動産)
・フィールドサービス管理の世界市場規模:地域別
・競争状況
・企業情報
・隣接/関連市場

“The FSM market size is expected to grow from USD 3.2 billion in 2021 to USD 5.7 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period.”
The increase in adoption of automation and digitalization in the field services industry and increase in adoption of BYOD and mobile-based FSM solutions are a few factors driving the growth of the FSM solutions and services.
Adoption of work order management solutions is noticeably increasing in among large enterprises due to increased need to enhance efficiency and productivity of workforce.

“Work order management software is a solution that allows facility managers to effectively track and manage all work order information through a single dashboard.”
With a centralized place to create service requests, monitor real-time status updates, track completion, and leave feedback on work performed, location managers can easily manage work orders across a multi-location enterprise. The work order management solution enables clients to automate the service workflow process and increase the efficiency and productivity of the workforce. This solution helps field service representatives, office staff, and call center executives to manage work orders, job assignments, customer details, and service histories. Customer information, along with analytics, helps field service organizations gain insights into a customer’s behavior and conduct marketing campaigns accordingly. The work order management solution empowers managers or dispatchers to schedule a job for a field service representative as per various criteria, including availability, proximity, urgency, and level of expertise. It also helps service organizations minimize revenue leakage, increase the cash flow, and provide faster service delivery with enhanced quality.

Growing need to provide professional services in lesser time and cost is enhancing usage of the integration and implementation services by the organizations.

“Professional services include the assistance provided to a company by external sources.”
These services include system integration and implementation, too. Companies that offer professional services encompass technical consultants, dedicated project management teams, and enterprise video experts that specialize in the design and delivery of critical decision support software, tools, services, and expertise. Integration and implementation services are likely to share large revenues in the estimated year, as they enable clients to appropriately deploy and integrate field service management solutions with their existing systems, such as ERP and CRM. These services are provided by trained and technically expert professionals who can ensure the accurate deployment of field service management solutions. The market for field service management solutions is expected to grow because these solutions deliver field services in lesser time and cost.

“Enterprises are choosing cloud due to ease of operations and enhanced scalability.”
The increasing adoption of mobile devices supports cloud-based field service management solutions. These solutions are useful for real-time workforce optimization despite employee location. Field service enterprises are adopting cloud-based deployment, as it offers several benefits, such as reduced physical infrastructure, less maintenance cost, and 24/7 data accessibility anytime and anywhere. Some of the other benefits include increased storage, scalability, flexibility, portability, and compliance. SMEs, in particular, are adopting the cloud deployment type largely due to its cost-effectiveness and ability to produce advanced results. These solutions also support real-time collaboration, empowering field service organizations to communicate with employees and customers before, during, and after each appointment. Cloud-based field service management solutions are gaining traction in the market as an enormous amount of data is generated by field technicians, workers, and customers. The need for remote deployment due to containment measures amidst the pandemic drives the growth of field service management cloud solutions.

“Increased awareness related to cloud benefits among small enterprises is driving its adoption.”
These enterprises are growing companies and need to increase their availability as they have a high level of competition. Small and medium-sized enterprises face the greater challenge of limited budgets than large enterprises and require better methods to resolve complexities and optimize the cost of their business processes. SMEs have various problems while deploying field service management solutions, such as hiring a skilled workforce and the requirement of IT infrastructure. They use low-cost field service management solutions to remain competitive in the market. Hence, cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs. SMEs have various challenges while deploying field service management solutions. Some of these challenges are hiring a skilled workforce, requirements of IT infrastructure, and the use of low-cost field service management solutions to remain competitive in the market. Hence, the market for cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs.

“The need for on-time service delivery and reduced operational cost are driving the growth of Transportation and Logistics vertical in FSM market to enhance performance and customer satisfaction.”
The Field service management solutions empower enterprises in the transportation and logistics vertical through the efficient movement of people and goods from one location to another. Field service management solutions ensure proper execution of business processes in organizations within the time frame, resulting in on-time service delivery, reduced operational costs, and enhanced performance and customer satisfaction. In ever-changing situations, an FSM system can help a lot. Managing transport and logistics services is demanding, given the growing flexibility needs of personnel and customers. Planning and cost-effective management of daily changes require a modern system that makes the overall situation quickly perceptible. An FSM system requires no installations and works on all devices with an Internet connection. It handles working time monitoring, automatic two-way SMS notifications as well as email notifications, attachments, electronic signatures, and much more in real-time.

“North America to dominate the FSM market in 2021.”
North America is one of the most technologically advanced regions in the world. It comprises the US and Canada and accounts for the largest share of the global FSM market due to the early adoption of the by the US markets. The increased pace of digitalization in SMEs across verticals is boosting the adoption of FSM. The region has a presence of large FSM vendors and customers, which is also driving the market growth in the region.

“The leading FSM vendors in the region include Oracle, Microsoft, ServiceMax, Salesforce, Infor, Trimble, and ServicePower, along with several start-ups in the region, are offering FSM solutions to cater to customers’ requirements.”
The high adoption of the mobile workforce and cloud technology is driving North American market growth. Developed countries, such as the US and Canada, are expected to account for larger market shares among other countries in the region. These vendors are investing heavily toward the adoption of FSM software. The region is experiencing an immense amount of technological advancement, which includes the usage of FSM systems to reduce unnecessary work and increase focus on their main task. Oracle, in the US, continues to lead because of the market size and high adoption rate. FSM vendors in this region are expanding and upgrading their services, thereby transitioning and leveraging technologies, such as IOT, AI, Machine learning and cloud.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants as follows:
• By Company Type: Tier I: 46%, Tier II: 16%, and Tier III: 38%
• By Designation: C-Level: 32%, D-Level: 42%, and Others: 26%
• By Region: North America: 40%, Europe: 33%, APAC: 17%, Row: 10%

The report profiles the following key vendors:
1. Oracle (US)
2. Microsoft(US)
3. Salesforce(US)
4. IFS(Sweden)
5. ServiceMax(US)
6. SAP (Germany)
7. Infor(US)
8. Trimble(US)
9. Comarch(Poland)
10. ServicePower(US)
11. OverIT(Italy)
12. FieldAware(US)
13. Geoconcept(France)
14. Zinier(US)
15. Accruent(US)

Research Coverage
The report segments the FSM market by component (solution and services), by deployment mode, by organization size, by vertical, and region. The component segment includes the solution and services segments. The solution segment has been further divided into schedule, dispatch, and route optimization; customer management; work order management; inventory management; service contract management; reporting and analytics; and other solutions. Based on services, the field service management market has been segmented into integration and implementation, training and support, and consulting. By deployment mode, the field service management market has been divided into cloud and on-premise. In terms of organization size, the FSM market has been segmented into SMEs and large enterprises. Different verticals using FSM solutions include telecom, IT and ITeS, healthcare and life sciences, manufacturing, construction and real estate, transportation and logistics, energy and utilities, oil and gas, and other verticals are considered in this report. By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.

Key Benefits of Buying the Report
The report will help the market leaders/new entrants in the FSM market with information on the closest approximations of the revenue numbers for the overall FSM market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

11 COMPETITIVE LANDSCAPE 192
11.1 INTRODUCTION 192
FIGURE 50 MARKET EVALUATION FRAMEWORK 192
11.2 RIGHT TO WIN 193
11.3 MARKET SHARE OF TOP VENDORS 194
TABLE 213 FIELD SERVICE MANAGEMENT: DEGREE OF COMPETITION 194
FIGURE 51 FIELD SERVICE MANAGEMENT MARKET: VENDOR SHARE ANALYSIS 195

11.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS 195
FIGURE 52 HISTORICAL REVENUE ANALYSIS, 2016–2020 196
11.5 KEY MARKET DEVELOPMENTS 196
11.5.1 NEW LAUNCHES 196
TABLE 214 NEW LAUNCHES, 2018–2021 196
11.5.2 DEALS 198
TABLE 215 DEALS, 2018– 2021 198
11.5.3 OTHERS 200
TABLE 216 OTHERS, 2018– 2021 200
11.6 COMPANY EVALUATION QUADRANT 201
11.6.1 STARS 201
11.6.2 EMERGING LEADERS 201
11.6.3 PERVASIVE PLAYERS 201
11.6.4 PARTICIPANTS 202
FIGURE 53 FIELD SERVICE MANAGEMENT MARKET (GLOBAL):
COMPANY EVALUATION QUADRANT, 2020 202
TABLE 217 COMPANY SOLUTION FOOTPRINT 203
TABLE 218 COMPANY VERTICAL FOOTPRINT 203
TABLE 219 COMPANY REGION FOOTPRINT 204
TABLE 220 COMPANY FOOTPRINT 204
11.7 SME EVALUATION QUADRANT 205
11.7.1 RESPONSIVE VENDORS 205
11.7.2 PROGRESSIVE VENDORS 205
11.7.3 DYNAMIC VENDORS 205
11.7.4 PARTICIPANTS 205
TABLE 221 SMES COMPANY FOOTPRINT 205
FIGURE 54 FIELD SERVICE MANAGEMENT MARKET (SMES):
COMPANY EVALUATION QUADRANT, 2020 206
12 COMPANY PROFILES 207
12.1 MAJOR PLAYERS 207
(Business Overview, Products & Services, Key Insights, Recent Developments, MnM View)*
12.1.1 ORACLE 207
TABLE 222 ORACLE: BUSINESS OVERVIEW 207
FIGURE 55 ORACLE: COMPANY SNAPSHOT 208
TABLE 223 ORACLE: PRODUCTS/ SERVICES OFFERED 208
TABLE 224 ORACLE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 209
TABLE 225 ORACLE: FIELD SERVICE MANAGEMENT MARKET: DEALS 209
12.1.2 MICROSOFT 211
TABLE 226 MICROSOFT: BUSINESS OVERVIEW 211
FIGURE 56 MICROSOFT: COMPANY SNAPSHOT 212
TABLE 227 MICROSOFT: PRODUCTS/ SERVICES OFFERED 212
TABLE 228 MICROSOFT: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 214
TABLE 229 MICROSOFT: FIELD SERVICE MANAGEMENT MARKET: DEALS 214
12.1.3 SALESFORCE 216
TABLE 230 SALESFORCE: BUSINESS OVERVIEW 216
FIGURE 57 SALESFORCE: COMPANY SNAPSHOT 217
TABLE 231 SALESFORCE: PRODUCTS OFFERED 217
TABLE 232 SALESFORCE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 218
TABLE 233 SALESFORCE: FIELD SERVICE MANAGEMENT MARKET: DEALS 219
12.1.4 IFS 221
TABLE 234 IFS: BUSINESS OVERVIEW 221
TABLE 235 IFS: PRODUCTS AND SERVICES OFFERED 221
TABLE 236 IFS: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 222
TABLE 237 IFS: FIELD SERVICE MANAGEMENT MARKET: DEALS 222
12.1.5 SERVICEMAX 224
TABLE 238 SERVICEMAX: BUSINESS OVERVIEW 224
TABLE 239 SERVICEMAX: PRODUCTS OFFERED 224
TABLE 240 SERVICEMAX: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 225
TABLE 241 SERVICEMAX: FIELD SERVICE MANAGEMENT MARKET: DEALS 226
12.1.6 SAP SE 228
TABLE 242 SAP SE: BUSINESS OVERVIEW 228
FIGURE 58 SAP SE: COMPANY SNAPSHOT 229
TABLE 243 SAP SE: PRODUCTS AND SERVICES OFFERED 229
TABLE 244 FIELD SERVICE MANAGEMENT MARKET: DEALS 230
12.1.7 INFOR 231
TABLE 245 INFOR: BUSINESS OVERVIEW 231
TABLE 246 INFOR: PRODUCTS AND SERVICES OFFERED 232
TABLE 247 INFOR: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 233
12.1.8 TRIMBLE 234
TABLE 248 TRIMBLE: BUSINESS OVERVIEW 234
FIGURE 59 TRIMBLE: COMPANY SNAPSHOT 235
TABLE 249 TRIMBLE: PRODUCTS OFFERED 235
TABLE 250 TRIMBLE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 236
TABLE 251 TRIMBLE: FIELD SERVICE MANAGEMENT MARKET: DEALS 236
12.1.9 COMARCH 238
TABLE 252 COMARCH: BUSINESS OVERVIEW 238
FIGURE 60 COMARCH: COMPANY SNAPSHOT 239
TABLE 253 COMARCH: PRODUCTS OFFERED 239
TABLE 254 COMARCH: FIELD SERVICE MANAGEMENT MARKET: DEALS 240
12.1.10 SERVICEPOWER 241
TABLE 255 SERVICEPOWER: BUSINESS OVERVIEW 241
TABLE 256 SERVICEPOWER: PRODUCTS AND SERVICES OFFERED 241
TABLE 257 SERVICEPOWER: FIELD SERVICE MANAGEMENT MARKET:
PRODUCT LAUNCHES 242
TABLE 258 SERVICEPOWER: FIELD SERVICE MANAGEMENT MARKET: DEALS 243
12.1.11 OVERIT 245
12.1.12 FIELDAWARE 246
12.1.13 GEOCONCEPT 247
12.1.14 ZINIER 248
12.1.15 ACCRUENT 249
12.1.16 PRAXEDO 250
12.1.17 FIELDEZ 250
12.1.18 FIELDEDGE 251
12.1.19 JOBBER 252
12.1.20 SERVICETITAN 253
12.1.21 KICKSERV 254
12.1.22 PEGA 255
12.1.23 MHELPDESKS 256
12.1.24 SKEDULO 257
12.1.25 HOUSECALL PRO 258
12.1.26 APPTIVO 259
12.1.27 SERVICE FUSION 260
12.1.28 GOSPOTCHECK 261
12.1.29 SERVICETRADE 262
12.1.30 COMMUSOFT 263
12.1.31 SERVICEBRIDGE 264
12.1.32 HUSKY INTELLIGENCE 264
12.1.33 SMART SERVICE 265
12.1.34 FIELD PULSE 265
12.1.35 SERVICE AUTOPILOT 266
12.1.36 SUCCESSWARE 266
12.1.37 WORKIZ 267
12.1.38 WORKWAVE 267
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.
13 ADJACENT/RELATED MARKETS 268
13.1 INTRODUCTION 268
13.1.1 RELATED MARKETS 268
13.1.2 LIMITATIONS 268
13.2 WORKFORCE MANAGEMENT MARKET 268
13.2.1 WORKFORCE MANAGEMENT, BY VERTICAL 269
13.2.1.1 Introduction 269
TABLE 259 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 269
TABLE 260 TELECOM: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 269
TABLE 261 GOVERNMENT: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270
TABLE 262 CONSUMER GOODS AND RETAIL: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270
TABLE 263 MANUFACTURING: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270
TABLE 264 ENERGY AND UTILITIES: WORKFORCE MANAGEMENT MARKET SIZE,
BY REGION, 2018–2025 (USD MILLION) 271
TABLE 265 TRANSPORTATION AND LOGISTICS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 271
TABLE 266 HEALTHCARE AND LIFE SCIENCES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 271
TABLE 267 INFORMATION TECHNOLOGY ENABLED SERVICES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 272
TABLE 268 OTHERS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 272
13.2.2 WORKFORCE MANAGEMENT, BY REGION 272
13.2.2.1 Introduction 272
TABLE 269 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 273
TABLE 270 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL,
2018–2025 (USD MILLION) 273
TABLE 271 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 274
TABLE 272 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE,
BY VERTICAL, 2018–2025 (USD MILLION) 274
TABLE 273 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 275
13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET 275
13.3.1 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY VERTICAL 275
13.3.1.1 Introduction 275
TABLE 274 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 276
TABLE 275 TELECOM AND IT: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 276
TABLE 276 MANUFACTURING: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 276
TABLE 277 HEALTHCARE AND LIFE SCIENCES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 277
TABLE 278 CONSUMER GOODS AND RETAIL: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 277
TABLE 279 TRANSPORTATION AND LOGISTICS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 277
TABLE 280 CONSTRUCTION AND REAL ESTATE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 278
TABLE 281 ENERGY AND UTILITIES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 278
TABLE 282 OTHERS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 278
13.3.2 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION 279
13.3.2.1 Introduction 279
TABLE 283 NORTH AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,
BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 279
TABLE 284 EUROPE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,
BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 280
TABLE 285 ASIA PACIFIC: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,
BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 280
TABLE 286 MIDDLE EAST AND AFRICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 281
TABLE 287 LATIN AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,
BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 281
14 APPENDIX 282
14.1 DISCUSSION GUIDE 282
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 286
14.3 AVAILABLE CUSTOMIZATIONS 288
14.4 RELATED REPORTS 288
14.5 AUTHOR DETAILS 289

★調査レポート[世界のフィールドサービス管理市場予測(~2026):コンポーネント別、組織規模別、展開モード別、産業別、地域別] ( Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026 / TC3048) 販売に関する免責事項
[世界のフィールドサービス管理市場予測(~2026):コンポーネント別、組織規模別、展開モード別、産業別、地域別] ( Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026 / TC3048) についてEメールでお問い合わせ


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