Multichannel Order Management Market with COVID-19 Impact Analysis, by Component (Software & Services), Deployment Mode, Organization Size, Vertical (Retail, E-commerce, and Wholesale, Manufacturing, and Healthcare), and Region - Global Forecast to 2026

世界のマルチチャネル受注管理市場予測:コンポーネント別、展開モード別、組織規模別、産業別、地域別

◆タイトル:Multichannel Order Management Market with COVID-19 Impact Analysis, by Component (Software & Services), Deployment Mode, Organization Size, Vertical (Retail, E-commerce, and Wholesale, Manufacturing, and Healthcare), and Region - Global Forecast to 2026
◆商品コード:TC6427
◆調査・発行会社:MarketsandMarkets
◆発行日:2021年6月25日
◆ページ数:254
◆レポート形式:PDF / 英語
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【レポートの概要】

マーケッツアンドマーケッツ社はマルチチャネル受注管理の世界市場規模が2021年23億ドルから2026年39億ドルまで、年平均11.2%成長すると予想しています。本調査レポートでは、世界のマルチチャネル受注管理市場について調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要/産業動向、コンポーネント別(ソフトウェア、サービス)分析、組織規模別(大企業、中小企業)分析、展開別(オンプレミス、クラウド)分析、産業別(小売・Eコマース・卸売、製造、医療・ライフサイエンス、食品・飲料、その他)分析、地域別分析、競争状況、企業情報、隣接/関連市場などをまとめております。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場概要/産業動向
・マルチチャネル受注管理の世界市場規模:コンポーネント別(ソフトウェア、サービス)
・マルチチャネル受注管理の世界市場規模:組織規模別(大企業、中小企業)
・マルチチャネル受注管理の世界市場規模:展開別(オンプレミス、クラウド)
・マルチチャネル受注管理の世界市場規模:産業別(小売・Eコマース・卸売、製造、医療・ライフサイエンス、食品・飲料、その他)
・マルチチャネル受注管理の世界市場規模:地域別
・競争状況
・企業情報
・隣接/関連市場

“The global multichannel order management market size to grow from USD 2.3 billion in 2021 to USD 3.9 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 11.2% during the forecast period.”
Various factors such as COVID-19-led acceleration of organizations for new customer engagement through digital experiences, booming retail and eCommerce vertical, growth in multichannel selling, low operational and initial costs, and rapidly growing number of internet users.
There will be a long-lasting impact of COVID-19 on the warehouse. As the virus spread throughout the world, it made a ripple effect. An outbreak or transportation delay that occurred in one part of the world had a destructive impact globally, causing shutdowns due to warehouse closures or missing or delayed supplies. The global supply chain struggled to keep up as the virus spread. While the COVID-19 pandemic was not responsible for starting the eCommerce boom, it is certainly responsible for the recent surge in demand. Hence, omnichannel distribution also started booming. As the warehouse shifts from picking full cases for retail locations to picking individual items for end customers, they also need to manage multiple delivery options. Omni-Channel includes letting the customer purchase from anywhere (in-store, online) and delivering the products where they like (ship to home, pick up in-store, curbside pickup). This also includes the return of the product (ship to return or return in-store). Customers have always been demanding, but with the COVID-19 surging eCommerce demand, the omnichannel distribution trend will stay for a longer time. This leaves warehouses and distribution centers looking for advanced processes, technologies, and software to support omnichannel distribution.

“The cloud segment to have the highest CAGR and largest market size during the forecast period”
By deployment mode, the multichannel order management market has been segmented into on-premises and cloud. The cloud deployment mode enables resiliency and risk reduction, which is not found in on-premises infrastructure. Cloud solutions facilitate various advantages, including scalability, adaptability, easy deployment, and cost-effectiveness, which promote the adoption of cloud deployment across organizations. The low cost and ease of implementation have made cloud a highly desirable delivery mode among organizations.

“Large enterprises segment to have the largest market size during the forecast period”
The multichannel order management market has been segmented by organization size into large enterprises and SMEs. The market share of large enterprises is higher; however, the market for SMEs is expected to register a higher CAGR during the forecast period. . Large enterprises are focusing on multiple channels to reach a large number of customers and meet their expectations, which leads to the receiving order from multiple channels. Hence, these organizations are using multichannel order management solutions to avoid issues related to omnichannel and inventory management.

“Among regions, APAC to hold higher CAGR during the forecast period”
APAC is expected to grow at a good pace, due to rising demand for advanced solutions, which are cloud-driven and cloud-supported, has resulted in the increasing demand for multichannel order management solutions in APAC, thereby resulting in increasing investments and technological advancements across industries. The market in APAC is expected to experience strong growth, as APAC organizations are rapidly adopting order management solutions to meet the demands of their customers.

Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the Multichannel order management market.
 By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
 By Designation: C-Level Executives: 50%, D-Level Executives: 30%, and Managers: 20%
 By Region: APAC: 30%, Europe: 30%, North America: 25%, MEA: 10%, Latin America: 5%

The report includes the study of key players offering multichannel order management solutions and services. It profiles major vendors in the global multichannel order management market. The major vendors in the global multichannel order management market include IBM Corporation (US), Oracle Corporation (US), SAP SE (Germany), Salesforce.com, inc. (US), HCL Technologies Limited (India), Zoho Corporation Pvt. Ltd. (India), Brightpearl (US), Stitch Labs (US), Selro Ltd. (England), Linnworks (England), Vinculum Solutions Pvt. Ltd. (India), Freestyle Solutions (US), Aptean (US), Etail Solutions (US), SellerActive, Inc. (US), Delhivery Pvt Ltd (India), Cloud Commerce Pro Ltd (India), QuickBooks Commerce (India), Unicommerce eSolutions Pvt. Ltd. (India), SalesWarp (US), Contalog (India), Browntape Technologies (India), Multiorders, Ltd (England), ManageEcom (India), Evanik Networks Private Limited (India), GeekSeller (US), SKUSUITE INC. (US), Newfold Digital Inc. (US), and EMERGE App & Higher Identity Technology Pte Ltd. (Singapore).

Research Coverage
The market study covers the multichannel order management market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, deployment mode, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall multichannel order management market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

1 INTRODUCTION 25
1.1 INTRODUCTION TO COVID-19 25
1.2 COVID-19 HEALTH ASSESSMENT 25
FIGURE 1 COVID-19: GLOBAL PROPAGATION 25
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 26
1.3 COVID-19 ECONOMIC ASSESSMENT 27
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 27
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 28
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY 28
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 29
1.4 OBJECTIVES OF THE STUDY 30
1.5 MARKET DEFINITION 30
1.5.1 INCLUSIONS AND EXCLUSIONS 31
1.6 MARKET SCOPE 32
1.6.1 MARKET SEGMENTATION 32
1.6.2 REGIONS COVERED 32
1.6.3 YEARS CONSIDERED FOR THE STUDY 33
1.7 CURRENCY CONSIDERED 33
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 33
1.8 STAKEHOLDERS 33
1.9 SUMMARY OF CHANGES 34
2 RESEARCH METHODOLOGY 35
2.1 RESEARCH DATA 35
FIGURE 6 MULTICHANNEL ORDER MANAGEMENT: RESEARCH DESIGN 35
2.1.1 SECONDARY DATA 36
2.1.2 PRIMARY DATA 36
TABLE 2 PRIMARY INTERVIEWS 36
2.1.2.1 Breakup of primary profiles 37
2.1.2.2 Key industry insights 37
2.2 MARKET BREAKUP AND DATA TRIANGULATION 38
FIGURE 7 DATA TRIANGULATION 38
2.3 MARKET SIZE ESTIMATION 39
FIGURE 8 MULTICHANNEL ORDER MANAGEMENT: TOP-DOWN AND
BOTTOM-UP APPROACHES 39
2.3.1 TOP-DOWN APPROACH 39
2.3.2 BOTTOM-UP APPROACH 40
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF MULTICHANNEL ORDER MANAGEMENT 40
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF MULTICHANNEL ORDER MANAGEMENT 41
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF MULTICHANNEL ORDER MANAGEMENT 42
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF MULTICHANNEL ORDER MANAGEMENT THROUGH OVERALL MULTICHANNEL ORDER MANAGEMENT SPENDING 42
2.4 MARKET FORECAST 43
TABLE 3 FACTOR ANALYSIS 43
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 44
FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 44
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 45
FIGURE 14 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 45
2.7 ASSUMPTIONS FOR THE STUDY 46
2.8 LIMITATIONS OF THE STUDY 47
2.9 IMPLICATIONS OF COVID-19 ON MULTICHANNEL ORDER MANAGEMENT 48
FIGURE 15 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021 48
3 EXECUTIVE SUMMARY 50
TABLE 4 GLOBAL MULTICHANNEL ORDER MANAGEMENT MARKET SIZE AND GROWTH RATE, 2015–2020 (USD MILLION, Y-O-Y%) 51
TABLE 5 GLOBAL MULTICHANNEL ORDER MANAGEMENT MARKET SIZE AND GROWTH RATE, 2021–2026 (USD MILLION, Y-O-Y%) 51
FIGURE 16 SOFTWARE SEGMENT ESTIMATED TO ACCOUNT FOR A LARGER MARKET SIZE IN 2021 52
FIGURE 17 PROFESSIONAL SERVICES SEGMENT ESTIMATED TO ACCOUNT FOR A LARGER MARKET SHARE IN 2021 52
FIGURE 18 CLOUD SEGMENT ESTIMATED TO ACCOUNT FOR A LARGER MARKET SIZE IN 2021 53
FIGURE 19 LARGE ENTERPRISES SEGMENT ESTIMATED TO ACCOUNT FOR A LARGER MARKET SHARE IN 2021 53
FIGURE 20 RETAIL, ECOMMERCE, AND WHOLESALE SEGMENT ESTIMATED TO ACCOUNT FOR THE LARGEST MARKET SIZE IN 2021 54
FIGURE 21 NORTH AMERICA ESTIMATED TO ACCOUNT FOR THE LARGEST MARKET SHARE IN 2021 54
4 PREMIUM INSIGHTS 55
4.1 ATTRACTIVE OPPORTUNITIES IN THE MULTICHANNEL ORDER MANAGEMENT MARKET 55
FIGURE 22 GROWING DIGITALIZATION AND SELLING PLATFORMS TO BOOST THE MULTICHANNEL ORDER MANAGEMENT MARKET GROWTH 55
4.2 MULTICHANNEL ORDER MANAGEMENT MARKET, BY VERTICAL 56
FIGURE 23 RETAIL, ECOMMERCE, AND WHOLESALE SEGMENT PROJECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 56
4.3 MULTICHANNEL ORDER MANAGEMENT MARKET, BY REGION 56
FIGURE 24 NORTH AMERICA ESTIMATED TO ACCOUNT FOR THE LARGEST MARKET SHARE IN 2021 56
4.4 MULTICHANNEL ORDER MANAGEMENT MARKET, BY COMPONENT AND DEPLOYMENT MODE 57
FIGURE 25 SOFTWARE AND CLOUD SEGMENTS ESTIMATED TO ACCOUNT FOR THE LARGEST MARKET SHARES IN 2021 57
5 MARKET OVERVIEW AND INDUSTRY TRENDS 58
5.1 INTRODUCTION 58
5.2 MARKET DYNAMICS 58
FIGURE 26 MULTICHANNEL ORDER MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 58
5.2.1 DRIVERS 59
5.2.1.1 COVID-19-led acceleration of organizations for new customer engagement through digital experiences 59
5.2.1.2 Booming retail and eCommerce vertical 59
5.2.1.3 Growth in multichannel selling 60
5.2.1.4 Low operational and initial costs 60
5.2.1.5 Rapidly growing number of internet users 60
5.2.2 RESTRAINTS 61
5.2.2.1 Security and privacy concerns 61
5.2.3 OPPORTUNITIES 61
5.2.3.1 Emerging potential for online sales 61
5.2.3.2 Increasing adoption by SMEs 61
5.2.3.3 Technological advancements in machine learning, artificial intelligence, and augmented reality 62
5.2.4 CHALLENGES 62
5.2.4.1 Lack of technical expertise 62
5.3 PRICING MODEL ANALYSIS 62
5.4 REVENUE SHIFT – YC/YCC SHIFT FOR MULTICHANNEL ORDER MANAGEMENT MARKET 63
FIGURE 27 MULTICHANNEL ORDER MANAGEMENT MARKET: YC/YCC SHIFT 63
5.5 MULTICHANNEL ORDER MANAGEMENT: EVOLUTION 64
FIGURE 28 EVOLUTION OF MULTICHANNEL ORDER MANAGEMENT 65
5.6 MULTICHANNEL ORDER MANAGEMENT: ECOSYSTEM 65
FIGURE 29 ECOSYSTEM OF MULTICHANNEL ORDER MANAGEMENT 65
5.7 MULTICHANNEL ORDER MANAGEMENT MARKET: COVID-19 IMPACT 66
FIGURE 30 MULTICHANNEL ORDER MANAGEMENT MARKET TO WITNESS A GROWTH SPIKE BETWEEN 2020 AND 2021 66
5.8 CASE STUDY ANALYSIS 67
5.8.1 GRAETER’S ICE CREAM AUTOMATES 100% OF ORDERS WITH CUSTOM FUNCTIONALITY BACKED BY SKUNEXUS 67
5.8.2 PHILIP MORRIS & SONS IMPROVES THE ONLINE SHOPPER EXPERIENCE AND EXPANDS TO NEW CHANNELS WITH LINNWORKS AND BIGCOMMERCE 68
5.8.3 TCNS CLOTHING CO. LTD ACHIEVES 9X GROWTH IN SALES USING UNICOMMERCE 68
5.8.4 BYJU’S ACHIEVED SCALABILITY, UNPARALLELED SUPPORT, AND MUCH MORE WITH ORDERHIVE 69
5.8.5 BRIGHTPEARL TAKES THE WEIGHT OFF STRENGTH SHOP WITH ADVANCED AUTOMATION AND TURBOCHARGED ORDER PROCESSING 69
5.9 VALUE/SUPPLY CHAIN ANALYSIS 70
FIGURE 31 VALUE/SUPPLY CHAIN ANALYSIS 70
TABLE 6 MULTICHANNEL ORDER MANAGEMENT MARKET: VALUE/SUPPLY CHAIN 70
5.10 PATENT ANALYSIS 71
5.10.1 METHODOLOGY 71
5.10.2 DOCUMENT TYPE 71
TABLE 7 PATENTS FILED, 2018-2021 71
5.10.3 INNOVATION AND PATENT APPLICATIONS 72
FIGURE 32 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2018–2021 72
5.10.3.1 Top applicants 72
FIGURE 33 TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2018–2021 72
TABLE 8 TOP TEN PATENT OWNERS (US) IN THE MULTICHANNEL ORDER MANAGEMENT MARKET, 2018–2021 73
5.11 TECHNOLOGY ANALYSIS 73
5.11.1 MULTICHANNEL ORDER MANAGEMENT AND BIG DATA ANALYTICS 73
5.11.2 MULTICHANNEL ORDER MANAGEMENT, ARTIFICIAL INTELLIGENCE (AI), AND MACHINE LEARNING (ML) 73
5.11.3 MULTICHANNEL ORDER MANAGEMENT AND CLOUD COMPUTING 74
5.11.4 MULTICHANNEL ORDER MANAGEMENT AND BLOCKCHAIN 74
5.11.5 MULTICHANNEL ORDER MANAGEMENT AND INTERNET OF THINGS (IOT) 74
5.12 PORTER’S FIVE FORCES ANALYSIS 75
FIGURE 34 MULTICHANNEL ORDER MANAGEMENT: PORTER’S FIVE FORCES ANALYSIS 75
TABLE 9 MULTICHANNEL ORDER MANAGEMENT MARKET:
PORTER’S FIVE FORCES ANALYSIS 75
5.12.1 THREAT OF NEW ENTRANTS 76
5.12.2 THREAT OF SUBSTITUTES 76
5.12.3 BARGAINING POWER OF SUPPLIERS 76
5.12.4 BARGAINING POWER OF BUYERS 76
5.12.5 INTENSITY OF COMPETITIVE RIVALRY 77
5.13 REGULATORY IMPLICATIONS 77
5.13.1 INTRODUCTION 77
5.13.2 ISO 31000 2009: RISK MANAGEMENT PRINCIPLES AND GUIDELINES 77
5.13.3 ISO/IEC 31010:2009: RISK MANAGEMENT–RISK ASSESSMENT TECHNIQUES 77
5.13.4 GRC CAPABILITY MODEL 3.0 (RED BOOK) 78
5.13.5 COMMITTEE OF SPONSORING ORGANIZATIONS: ENTERPRISE RISK MANAGEMENT FRAMEWORK 78
5.13.6 BASEL 78
6 MULTICHANNEL ORDER MANAGEMENT MARKET, BY COMPONENT 79
6.1 INTRODUCTION 80
6.1.1 COMPONENTS: COVID-19 IMPACT 80
FIGURE 35 SERVICES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 81
TABLE 10 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 81
TABLE 11 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 81
6.2 SOFTWARE 82
6.2.1 GROWING CONCERN OF COMPANIES TO PROVIDE BETTER CUSTOMER EXPERIENCE AND GAIN SUPPLY CHAIN VISIBILITY FLOWING THROUGH SALES CHANNELS 82
TABLE 12 SOFTWARE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY REGION, 2015–2020 (USD MILLION) 82
TABLE 13 SOFTWARE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 83
6.3 SERVICES 83
FIGURE 36 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 84
TABLE 14 SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY SERVICE, 2015–2020 (USD MILLION) 84
TABLE 15 SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 84
TABLE 16 SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 85
TABLE 17 SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 85
6.3.1 PROFESSIONAL SERVICES 85
FIGURE 37 CONSULTING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 86
TABLE 18 PROFESSIONAL SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY TYPE, 2015–2020 (USD MILLION) 86
TABLE 19 PROFESSIONAL SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 86
TABLE 20 PROFESSIONAL SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 87
TABLE 21 PROFESSIONAL SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 87
6.3.1.1 Consulting 88
6.3.1.1.1 Consulting services enable companies to lower risks, reduce complexities, and increase RoI to deliver maximum product delivery assurance 88
TABLE 22 CONSULTING SERVICES MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 88
TABLE 23 CONSULTING SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 88

6.3.1.2 Training and support 89
6.3.1.2.1 Training and support services demand is growing due to the need of various companies to manage the order fulfillment process 89
TABLE 24 TRAINING AND SUPPORT MARKET SIZE, BY REGION,
2015–2020 (USD MILLION) 89
TABLE 25 TRAINING AND SUPPORT MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 89
6.3.1.3 Integration and deployment 90
6.3.1.3.1 Need to ensure minimum risks and cost optimization among companies to drive the demand for integration and deployment services 90
TABLE 26 INTEGRATION AND DEPLOYMENT MARKET SIZE, BY REGION,
2015–2020 (USD MILLION) 90
TABLE 27 INTEGRATION AND DEPLOYMENT MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 90
6.3.2 MANAGED SERVICES 91
6.3.2.1 Growing concern of companies to manage their workflow management process driving companies to outsource managed services 91
TABLE 28 MANAGED SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 91
TABLE 29 MANAGED SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 91
7 MULTICHANNEL ORDER MANAGEMENT MARKET, BY ORGANIZATION SIZE 92
7.1 INTRODUCTION 93
7.1.1 ORGANIZATION SIZE: COVID-19 IMPACT 93
FIGURE 38 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 94
TABLE 30 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 94
TABLE 31 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 94
7.2 LARGE ENTERPRISES 95
7.2.1 INCREASED CONCERN OF OPERATORS TO MANAGE MULTIPLE ORDERS FROM SALES CHANNELS 95
TABLE 32 LARGE ENTERPRISES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 95
TABLE 33 LARGE ENTERPRISES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 96
7.3 SMALL AND MEDIUM-SIZED ENTERPRISES 96
7.3.1 CONCERNS OVER THE DELIVERY OF MULTICHANNEL CUSTOMER EXPERIENCE 96
TABLE 34 SMALL AND MEDIUM-SIZED ENTERPRISES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 96
TABLE 35 SMALL AND MEDIUM-SIZED ENTERPRISES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 97
8 MULTICHANNEL ORDER MANAGEMENT MARKET, BY DEPLOYMENT MODE 98
8.1 INTRODUCTION 99
8.1.1 DEPLOYMENT MODES: COVID-19 IMPACT 99
FIGURE 39 CLOUD SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 100
TABLE 36 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 100
TABLE 37 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 100
8.2 ON-PREMISES 101
8.2.1 ENHANCED CONTROL OVER THE SUPPLY CHAIN ACCESSIBILITY ACROSS THE NETWORK OF ON-PREMISES 101
TABLE 38 ON-PREMISES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY REGION, 2015–2020 (USD MILLION) 101
TABLE 39 ON-PREMISES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 101
8.3 CLOUD 102
8.3.1 COST-EFFECTIVENESS, EASE OF ACCESS, AND SCALABILITY TO BOOST THE ADOPTION OF CLOUD-BASED MULTICHANNEL ORDER MANAGEMENT SOFTWARE 102
TABLE 40 CLOUD: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 102
TABLE 41 CLOUD: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 102
9 MULTICHANNEL ORDER MANAGEMENT MARKET, BY VERTICAL 103
9.1 INTRODUCTION 104
9.1.1 VERTICALS: COVID-19 IMPACT 104
9.1.2 MULTICHANNEL ORDER MANAGEMENT: ENTERPRISE USE CASES 105
FIGURE 40 MEDIA AND ENTERTAINMENT VERTICAL TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 105
TABLE 42 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY VERTICAL,
2015–2020 (USD MILLION) 106
TABLE 43 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 106
9.2 RETAIL, ECOMMERCE, AND WHOLESALE 107
9.2.1 GROWING NEED OF COMPANIES TO ANALYZE SALES CHANNEL PROCESS FOR DATA-DRIVEN DECISIONS 107
TABLE 44 RETAIL, ECOMMERCE, AND WHOLESALE: USE CASES 107
TABLE 45 RETAIL, ECOMMERCE, AND WHOLESALE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 108
TABLE 46 RETAIL, ECOMMERCE, AND WHOLESALE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 108
9.3 MANUFACTURING 109
9.3.1 GROWING NEED OF COMPANIES TO IMPROVE PRODUCTIVITY AND PROVIDE EFFECTIVE CUSTOMER SERVICE 109
TABLE 47 MANUFACTURING: USE CASES 109
TABLE 48 MANUFACTURING: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY REGION, 2015–2020 (USD MILLION) 109
TABLE 49 MANUFACTURING: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 110
9.4 HEALTHCARE AND LIFE SCIENCES 110
9.4.1 DEMAND FOR ENHANCED PATIENT EXPERIENCES AND QUALITY CARE FOR PERSONALIZED TREATMENTS IN REAL-TIME 110
TABLE 50 HEALTHCARE AND LIFE SCIENCES: USE CASES 110
TABLE 51 HEALTHCARE AND LIFE SCIENCES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 111
TABLE 52 HEALTHCARE AND LIFE SCIENCES : MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 111
9.5 FOOD & BEVERAGE 111
9.5.1 GROWING NEED OF COMPANIES TO GAIN REAL-TIME VISIBILITY INTO ORDER STATUS AND DELIVERY OF FOODS ITEMS 111
TABLE 53 FOOD AND BEVERAGES: USE CASES 112
TABLE 54 FOOD AND BEVERAGES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 112
TABLE 55 FOOD AND BEVERAGES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 113
9.6 OTHER VERTICALS 113
TABLE 56 OTHER VERICALS: USE CASES 114
TABLE 57 OTHER VERTICALS: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY REGION, 2015–2020 (USD MILLION) 114
TABLE 58 OTHER VERTICALS: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 114
10 MULTICHANNEL ORDER MANAGEMENT MARKET, BY REGION 115
10.1 INTRODUCTION 116
FIGURE 41 INDIA PROJECTED TO RECORD THE HIGHEST CAGR DURING THE FORECAST PERIOD 116
FIGURE 42 ASIA PACIFIC TO WITNESS THE HIGHEST CAGR DURING THE FORECAST PERIOD 117
TABLE 59 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION,
2015–2020 (USD MILLION) 117
TABLE 60 MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 117
10.2 NORTH AMERICA 118
10.2.1 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET DRIVERS 118
10.2.2 NORTH AMERICA: COVID-19 IMPACT 118
10.2.3 NORTH AMERICA: REGULATIONS 119
10.2.3.1 California Consumer Privacy Act (CCPA) 119
FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT 120
TABLE 61 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 120
TABLE 62 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 121
TABLE 63 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY SERVICE, 2015–2020 (USD MILLION) 121
TABLE 64 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 121
TABLE 65 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION) 122
TABLE 66 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 122
TABLE 67 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 122
TABLE 68 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 122
TABLE 69 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 123
TABLE 70 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE MODE, 2021–2026 (USD MILLION) 123
TABLE 71 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY VERTICAL, 2015–2020 (USD MILLION) 123
TABLE 72 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY VERTICAL, 2021–2026 (USD MILLION) 124
TABLE 73 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COUNTRY, 2015–2020 (USD MILLION) 124
TABLE 74 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COUNTRY, 2021–2026 (USD MILLION) 124
10.2.4 UNITED STATES 125
TABLE 75 UNITED STATES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 125
TABLE 76 UNITED STATES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 125
10.2.5 CANADA 126
TABLE 77 CANADA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 126
TABLE 78 CANADA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 126
10.3 EUROPE 126
10.3.1 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET DRIVERS 127
10.3.2 EUROPE: COVID-19 IMPACT 127
10.3.3 EUROPE: REGULATIONS 127
10.3.3.1 General Data Protection Regulation (GDPR) 127
10.3.3.2 European Committee for Standardization (CEN) 128
10.3.3.3 European Technical Standards Institute 128
TABLE 79 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 128
TABLE 80 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 128
TABLE 81 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY SERVICE, 2015–2020 (USD MILLION) 129
TABLE 82 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 129
TABLE 83 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION) 129
TABLE 84 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 129
TABLE 85 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 130
TABLE 86 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 130
TABLE 87 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 130
TABLE 88 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 130
TABLE 89 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION) 131
TABLE 90 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 131
TABLE 91 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION) 132
TABLE 92 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 132
10.3.4 UNITED KINGDOM 132
TABLE 93 UNITED KINGDOM: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 133
TABLE 94 UNITED KINGDOM: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 133
10.3.5 GERMANY 133
TABLE 95 GERMANY: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 133
TABLE 96 GERMANY: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 134
10.3.6 FRANCE 134
TABLE 97 FRANCE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 134
TABLE 98 FRANCE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 134
10.3.7 REST OF EUROPE 135
10.4 ASIA PACIFIC 135
10.4.1 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET DRIVERS 135
10.4.2 ASIA PACIFIC: COVID-19 IMPACT 136
10.4.3 ASIA PACIFIC: REGULATIONS 136
10.4.3.1 Personal Data Protection Act (PDPA) 136
10.4.3.2 International Organization for Standardization (ISO) 27001 137
FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT 137
TABLE 99 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 138
TABLE 100 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 138
TABLE 101 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY SERVICE, 2015–2020 (USD MILLION) 138
TABLE 102 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 138
TABLE 103 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION) 139
TABLE 104 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 139
TABLE 105 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 139
TABLE 106 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 139
TABLE 107 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 140
TABLE 108 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 140
TABLE 109 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY VERTICAL, 2015–2020 (USD MILLION) 140
TABLE 110 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY VERTICAL, 2021–2026 (USD MILLION) 141
TABLE 111 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COUNTRY, 2015–2020 (USD MILLION) 141
TABLE 112 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COUNTRY, 2021–2026 (USD MILLION) 141
10.4.4 CHINA 142
TABLE 113 CHINA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 142
TABLE 114 CHINA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 142
10.4.5 JAPAN 142
TABLE 115 JAPAN: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 143
TABLE 116 JAPAN: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 143
10.4.6 INDIA 143
TABLE 117 INDIA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 144
TABLE 118 INDIA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 144
10.4.7 REST OF ASIA PACIFIC 144
10.5 MIDDLE EAST AND AFRICA 144
10.5.1 MIDDLE EAST AND AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET DRIVERS 145
10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 145

10.5.3 MIDDLE EAST & AFRICA: REGULATIONS 145
10.5.3.1 Israeli Privacy Protection Regulations (Data Security), 5777-2017 145
10.5.3.2 GDPR Applicability in KSA 145
10.5.3.3 Protection of Personal Information Act (POPIA) 146
TABLE 119 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 146
TABLE 120 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 146
TABLE 121 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY SERVICE, 2015–2020 (USD MILLION) 146
TABLE 122 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 147
TABLE 123 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION) 147
TABLE 124 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 147
TABLE 125 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 147
TABLE 126 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 148
TABLE 127 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 148
TABLE 128 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 148
TABLE 129 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION) 149
TABLE 130 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 149
TABLE 131 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION) 149
TABLE 132 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 150
10.5.4 MIDDLE EAST 150
TABLE 133 MIDDLE EAST: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 150
TABLE 134 MIDDLE EAST: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 151
10.5.5 AFRICA 151
TABLE 135 AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 151
TABLE 136 AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 151
10.6 LATIN AMERICA 152
10.6.1 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET DRIVERS 152
10.6.2 LATIN AMERICA: COVID-19 IMPACT 152

10.6.3 LATIN AMERICA: REGULATIONS 152
10.6.3.1 Brazil Data Protection Law 152
10.6.3.2 Argentina Personal Data Protection Law No. 25.326 153
TABLE 137 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 153
TABLE 138 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 153
TABLE 139 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY SERVICE, 2015–2020 (USD MILLION) 154
TABLE 140 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 154
TABLE 141 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION) 154
TABLE 142 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 154
TABLE 143 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 155
TABLE 144 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 155
TABLE 145 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 155
TABLE 146 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 155
TABLE 147 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY VERTICAL, 2015–2020 (USD MILLION) 156
TABLE 148 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY VERTICAL, 2021–2026 (USD MILLION) 156
TABLE 149 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COUNTRY, 2015–2020 (USD MILLION) 156
TABLE 150 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COUNTRY, 2021–2026 (USD MILLION) 157
10.6.4 BRAZIL 157
TABLE 151 BRAZIL: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 157
TABLE 152 BRAZIL: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 157
10.6.5 MEXICO 158
TABLE 153 MEXICO: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2020 (USD MILLION) 158
TABLE 154 MEXICO: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 158
10.6.6 REST OF LATIN AMERICA 158
11 COMPETITIVE LANDSCAPE 159
11.1 OVERVIEW 159
11.2 REVENUE ANALYSIS 159
FIGURE 45 REVENUE ANALYSIS FOR KEY COMPANIES IN THE PAST FIVE YEARS 159

11.3 MARKET SHARE ANALYSIS 160
TABLE 155 MULTICHANNEL ORDER MANAGEMENT MARKET: DEGREE OF COMPETITION 160
11.4 COMPANY EVALUATION QUADRANT 160
11.4.1 STARS 160
11.4.2 EMERGING LEADERS 160
11.4.3 PERVASIVE PLAYERS 161
11.4.4 PARTICIPANTS 161
FIGURE 46 KEY MULTICHANNEL ORDER MANAGEMENT MARKET PLAYERS,
COMPANY EVALUATION MATRIX, 2020 161
11.5 MARKET SHARE/RANK 162
FIGURE 47 RANKING OF KEY PLAYERS, 2021 162
11.6 PRODUCT FOOTPRINT 162
TABLE 156 COMPANY PRODUCT FOOTPRINT 162
TABLE 157 COMPANY REGION FOOTPRINT 163
11.7 STARTUP/SME EVALUATION QUADRANT 164
11.7.1 PROGRESSIVE COMPANIES 164
11.7.2 RESPONSIVE COMPANIES 164
11.7.3 DYNAMIC COMPANIES 164
11.7.4 STARTING BLOCKS 164
FIGURE 48 STARTUP/SME MULTICHANNEL ORDER MANAGEMENT MARKET EVALUATION MATRIX, 2020 165
11.8 COMPETITIVE SCENARIO 165
11.8.1 PRODUCT LAUNCHES 165
TABLE 158 PRODUCT LAUNCHES, JANUARY 2018– MAY 2021 166
11.8.2 DEALS 167
TABLE 159 DEALS, JANUARY 2018– MAY 2020 167
11.8.3 OTHERS 170
TABLE 160 OTHERS, 2019 170

12 COMPANY PROFILES 171
12.1 INTRODUCTION 171
12.2 KEY PLAYERS 171
(Business and Financial Overview, Products offered, Key Insights, Recent Developments, MnM View)*
12.2.1 IBM 171
TABLE 161 IBM: BUSINESS OVERVIEW 171
FIGURE 49 IBM: COMPANY SNAPSHOT 172
TABLE 162 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 172
TABLE 163 IBM: PRODUCT LAUNCHES, 2018–2021 173
TABLE 164 IBM: DEALS, 2018–2021 173
12.2.2 SAP 175
TABLE 165 SAP: BUSINESS OVERVIEW 175
FIGURE 50 SAP: COMPANY SNAPSHOT 176
TABLE 166 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 176
TABLE 167 SAP: PRODUCT LAUNCHES, 2018–2021 177
TABLE 168 SAP: DEALS, 2018–2021 177
TABLE 169 SAP: OTHERS, 2018–2021 179
12.2.3 ORACLE 180
TABLE 170 ORACLE: BUSINESS OVERVIEW 180
FIGURE 51 ORACLE: COMPANY SNAPSHOT 181
TABLE 171 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 181
TABLE 172 ORACLE: PRODUCT LAUNCHES, 2018–2021 182
TABLE 173 ORACLE: DEALS, 2018–2021 182
12.2.4 SALESFORCE 184
TABLE 174 SALESFORCE: BUSINESS OVERVIEW 184
FIGURE 52 SALESFORCE: COMPANY SNAPSHOT 185
TABLE 175 SALESFORCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 185
TABLE 176 SALESFORCE: PRODUCT LAUNCHES, 2018–2021 186
TABLE 177 SALESFORCE: DEALS, 2018–2021 187
12.2.5 HCL TECHNOLOGIES 190
TABLE 178 HCL TECHNOLOGIES: BUSINESS OVERVIEW 190
FIGURE 53 HCL TECHNOLOGIES: COMPANY SNAPSHOT 191
TABLE 179 HCL TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED 191
12.2.6 ZOHO 192
TABLE 180 ZOHO: BUSINESS OVERVIEW 192
TABLE 181 ZOHO: PRODUCTS/SOLUTIONS/SERVICES OFFERED 192
TABLE 182 ZOHO: PRODUCT LAUNCHES, 2018–2021 193
TABLE 183 ZOHO: DEALS, 2018–2021 193
TABLE 184 ZOHO: OTHERS, 2018–2021 194
12.2.7 BRIGHTPEARL 195
TABLE 185 BRIGHTPEARL: BUSINESS OVERVIEW 195
TABLE 186 BRIGHTPEARL: PRODUCTS/SOLUTIONS/SERVICES OFFERED 195
TABLE 187 BRIGHTPEARL: DEALS, 2018–2021 195
TABLE 188 BRIGHTPEARL: OTHERS, 2018–2021 196
12.2.8 STITCH LABS 197
TABLE 189 STITCH LABS: BUSINESS OVERVIEW 197
TABLE 190 STITCH LABS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 197
TABLE 191 STITCH LABS: PRODUCT LAUNCHES, 2018–2021 198
TABLE 192 STITCH LABS: DEALS, 2018–2021 198
12.2.9 SELRO 199
TABLE 193 SELRO: BUSINESS OVERVIEW 199
TABLE 194 SELRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED 199
12.2.10 LINNWORKS 200
TABLE 195 LINNWORKS: BUSINESS OVERVIEW 200
TABLE 196 LINNWORKS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 200
TABLE 197 LINNWORKS: DEALS, 2018–2021 201
12.2.11 VINCULUM 202
TABLE 198 VINCULUM: BUSINESS OVERVIEW 202
TABLE 199 VINCULUM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 202
TABLE 200 VINCULUM: DEALS, 2018–2021 203
12.2.12 FREESTYLE SOLUTIONS 204
TABLE 201 FREESTYLE SOLUTIONS: BUSINESS OVERVIEW 204
TABLE 202 FREESTYLE SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 204
TABLE 203 FREESTYLE SOLUTIONS: PRODUCT LAUNCHES, 2018–2021 205
TABLE 204 FREESTYLE SOLUTIONS: DEALS, 2018–2021 205
12.2.13 APTEAN 206
TABLE 205 APTEAN: BUSINESS OVERVIEW 206
TABLE 206 APTEAN: PRODUCTS/SOLUTIONS/SERVICES OFFERED 206
TABLE 207 APTEAN: PRODUCT LAUNCHES, 2018–2021 207
TABLE 208 APTEAN: DEALS, 2018–2021 207
12.2.14 ETAIL SOLUTIONS 208
TABLE 209 ETAIL SOLUTIONS: BUSINESS OVERVIEW 208
TABLE 210 ETAIL SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 208
TABLE 211 ETAIL SOLUTIONS: DEALS, 2018–2021 209
12.2.15 SELLERACTIVE 210
TABLE 212 SELLERACTIVE: BUSINESS OVERVIEW 210
TABLE 213 SELLERACTIVE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 210
TABLE 214 SELLERACTIVE: PRODUCT LAUNCHES, 2018–2021 211
12.2.16 DELHIVERY 212
TABLE 215 DELHIVERY: BUSINESS OVERVIEW 212
TABLE 216 DELHIVERY: PRODUCTS/SOLUTIONS/SERVICES OFFERED 212
TABLE 217 DELHIVERY: DEALS, 2018–2021 213
TABLE 218 DELHIVERY: OTHERS, 2018–2021 213
12.2.17 CLOUD COMMERCE PRO 214
TABLE 219 CLOUD COMMERCE PRO: BUSINESS OVERVIEW 214
TABLE 220 CLOUD COMMERCE PRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED 214
TABLE 221 CLOUD COMMERCE PRO: DEALS, 2018–2021 215
12.2.18 QUICKBOOKS COMMERCE 216
12.2.19 UNICOMMERCE 217
12.2.20 SALESWARP 218
12.2.21 CONTALOG 219
12.2.22 BROWNTAPE 220
12.3 STARTUP/SME PROFILES 221
12.3.1 MULTIORDERS 221
12.3.2 MANAGEECOM 222
12.3.3 EVANIK 223
12.3.4 GEEKSELLER 224
12.3.5 SKUSUITE 225
12.3.6 SKUNEXUS 226
12.3.7 NEWFOLD DIGITAL 227
12.3.8 EMERGE APP 228
*Details on Business and Financial Overview, Products offered, Key Insights, Recent Developments, might not be captured in case of unlisted companies.
13 ADJACENT AND RELATED MARKETS 229
13.1 INTRODUCTION 229
13.2 SUPPLY CHAIN ANALYTICS MARKET—GLOBAL FORECAST TO 2025 229
13.2.1 MARKET DEFINITION 229
13.2.2 MARKET OVERVIEW 229
13.2.3 SUPPLY CHAIN ANALYTICS MARKET, BY COMPONENT 229
TABLE 222 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY COMPONENT,
2014–2019 (USD MILLION) 230
TABLE 223 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY COMPONENT,
2019–2025 (USD MILLION) 230
13.2.4 SUPPLY CHAIN ANALYTICS MARKET, BY SOFTWARE 230
TABLE 224 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY SOFTWARE,
2014–2019 (USD MILLION) 230
TABLE 225 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY SOFTWARE,
2019–2025 (USD MILLION) 231
13.2.5 SUPPLY CHAIN ANALYTICS MARKET, BY SERVICES 231
TABLE 226 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY SERVICE,
2014–2019 (USD MILLION) 231
TABLE 227 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY SERVICE,
2019–2025 (USD MILLION) 231
TABLE 228 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2014–2019 (USD MILLION) 232
TABLE 229 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 232
13.2.6 SUPPLY CHAIN ANALYTICS MARKET, BY DEPLOYMENT MODEL 232
TABLE 230 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL,
2014–2019 (USD MILLION) 232
TABLE 231 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE,
2019–2025 (USD MILLION) 233
13.2.7 SUPPLY CHAIN ANALYTICS MARKET, BY ORGANIZATION SIZE 233
TABLE 232 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2014–2019 (USD MILLION) 233
TABLE 233 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2019–2025 (USD MILLION) 233
13.2.8 SUPPLY CHAIN ANALYTICS MARKET, BY INDUSTRY VERTICAL 234
TABLE 234 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL,
2014–2019 (USD MILLION) 234
TABLE 235 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL,
2019–2025 (USD MILLION) 234

13.2.9 SUPPLY CHAIN ANALYTICS MARKET, BY REGION 235
TABLE 236 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY REGION,
2014–2019 (USD MILLION) 235
TABLE 237 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY REGION,
2019–2025 (USD MILLION) 235
13.3 MOBILE APPS AND WEB ANALYTICS MARKET - GLOBAL FORECAST TO 2025 236
13.3.1 MARKET DEFINITION 236
13.3.2 MARKET OVERVIEW 236
TABLE 238 MOBILE APPS AND WEB ANALYTICS MARKET SIZE AND GROWTH RATE, 2016–2019 (USD MILLION, Y-O-Y %) 236
TABLE 239 MOBILE APPS AND WEB ANALYTICS MARKET SIZE AND GROWTH RATE, 2019–2025 (USD MILLION, Y-O-Y %) 236
13.3.3 MOBILE APPS AND WEB ANALYTICS MARKET, BY COMPONENT 237
TABLE 240 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY COMPONENT,
2016–2019 (USD MILLION) 237
TABLE 241 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY COMPONENT,
2019–2025 (USD MILLION) 237
13.3.4 MOBILE APPS AND WEB ANALYTICS MARKET, BY APPLICATION 238
TABLE 242 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY APPLICATION,
2016–2019 (USD MILLION) 238
TABLE 243 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY APPLICATION,
2019–2025 (USD MILLION) 239
13.3.5 MOBILE APPS AND WEB ANALYTICS MARKET, BY DEPLOYMENT MODE 239
TABLE 244 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION) 239
TABLE 245 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 240
13.3.6 MOBILE APPS AND WEB ANALYTICS MARKET, BY ORGANIZATION SIZE 240
TABLE 246 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 240
TABLE 247 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 241
13.3.7 MOBILE APPS AND WEB ANALYTICS MARKET, BY INDUSTRY VERTICAL 241
TABLE 248 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 241
TABLE 249 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2019–2025 (USD MILLION) 242
13.3.8 MOBILE APPS AND WEB ANALYTICS MARKET, BY REGION 242
TABLE 250 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 243
TABLE 251 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY REGION,
2019–2025 (USD MILLION) 243

14 APPENDIX 244
14.1 DISCUSSION GUIDE 244
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 249
14.3 AVAILABLE CUSTOMIZATIONS 251
14.4 RELATED REPORTS 251
14.5 AUTHOR DETAILS 252

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