調査レポートカテゴリー： IT/電子, MarketsandMarkets, 世界

Queue Management System Market by Component, Solution Type, Application (Reporting & Analytics, Real-time Monitoring), Queue Type (Structured, Unstructured, Mobile Queue), Organization Size, Deployment Mode, Vertical, and Region - Global Forecast to 2026

世界のキュー管理システム市場予測：コンポーネント別、ソリューションタイプ別、用途別、キュータイプ別、組織規模別、展開モード別、産業別、地域別

◆タイトル：Queue Management System Market by Component, Solution Type, Application (Reporting & Analytics, Real-time Monitoring), Queue Type (Structured, Unstructured, Mobile Queue), Organization Size, Deployment Mode, Vertical, and Region - Global Forecast to 2026
◆商品コード：TC7882
◆調査・発行会社：MarketsandMarkets
◆発行日：2029年4月23日
◆ページ数：266
◆レポート形式：PDF / 英語
◆納品方法：Eメール（受注後24時間以内）
◆調査対象地域：グローバル
◆産業分野：IT
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【レポートの概要】

マーケッツアンドマーケッツ社は、世界のキュー管理システム市場規模が2020年5億ドルから2026年6億ドルまで、年平均4.0％成長すると予測しています。本調査レポートでは、キュー管理システムの世界市場を調査対象とし、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要、コンポーネント別（ソリューション、サービス）分析、ソリューションタイプ別（リニアキューイング、仮想キューイング）分析、キュータイプ別（構造化、非構造化、キオスクベース、モバイルキュー）分析、組織規模別（中小企業、大企業）分析、地域別分析、競争状況、企業情報、隣接・関連市場などを整理しました。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場概要
・世界のキュー管理システム市場規模：コンポーネント別（ソリューション、サービス）
・世界のキュー管理システム市場規模：ソリューションタイプ別（リニアキューイング、仮想キューイング）
・世界のキュー管理システム市場規模：キュータイプ別（構造化、非構造化、キオスクベース、モバイルキュー）
・世界のキュー管理システム市場規模：組織規模別（中小企業、大企業）
・世界のキュー管理システム市場規模：地域別
・競争状況
・企業情報
・隣接・関連市場

“The global queue management system(QMS) market size to grow from USD 0.5 billion in 2020 to USD 0.6 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 4.0% during the forecast period.”
Factors such as the increasing need to manage customer traffic and customer movement to boost productivity and the rising need to improve staff efficiency and enhance customer engagement during COVID-19 are driving the adoption of the QMS market across the globe. QMS can be used at any location undergoing a significant footfall. Most of the organizations prefer QMS solutions and services to shorten on-site customer wait times and reduce walkaways.

“The QMS market is expected to witness an insignificant slowdown in 2020 due to the global lockdown.”
The COVID-19 pandemic has increased the churn rate and shuddered almost every industry. The lockdown is impacting global manufacturing, and supply chains and logistics as the continuity of operations for various sectors is badly impacted. The sectors facing the greatest drawbacks are manufacturing, transportation and logistics, and retail and consumer goods. The availability of the essential items has been impacted due to the lack of manpower to work on production lines, supply chains, and transportation although the essential items are exempted from the lockdown. The condition is expected to come under control by early 2021 while the demand for QMS solutions and services is expected increase, which is due to the increased demand for enhanced customer experience and build a personalized relationship with the prospects. Several verticals are already planning to deploy a diverse array of QMS solutions and services to enable digital transformation initiatives, which address mission-critical processes, improve operations, and authenticate user’s identification. The reduction in operational costs, better customer experiences, fraud detection and prevention, enhanced authentication processes and operations, and improved real-time decision-making are the key business and operational priorities that are expected to drive the adoption of the QMS market.

“The services segment is expected to grow at a higher CAGR during the forecast period”
The global QMS market has been segmented based on components into solutions and services. The solutions segment is further segmented into platform and software, whereas the services segment includes managed services and professional services. The professional services segment is further segmented into consulting, system integration and implementation, and support and maintenance. The services segment is anticipated to grow at a higher CAGR during the forecast period. The growth of the services segment is governed by the complexity of operations and the surge in deployment of QMS software.

“The virtual solution type is expected to grow at a higher CAGR during the forecast period”
The global QMS market has been segmented based on solution types into linear queuing and virtual queuing. The availability of a robust QMS in the marketplace enables end users to maintain a structured queue in their premises. Most of the end users in recent years have been showcasing immense interest in linear queuing and virtual queuing systems. The virtual QMS is expected to drive the growth of the market as organizations are seeking demand to avoid in-branch crowding and safeguard customer/staff during pandemic.

“The mobile queues is expected to grow at a highest CAGR during the forecast period”
The global QMS market has been segmented based on queue types into structured queue, unstructured queue, kiosk-based, and mobile queues. Kiosk-based and mobile queues provide a much more customer-oriented approach and have been implemented in a broad range of variations. The mobile queues is expected to grow at a highest CAGR during the forecast period. Ease of handling long queues and reduction in requirement of resources are expected to drive the demand for mobile queues across the world.

“The SMEs segment is expected to grow at a higher CAGR during the forecast period”
The global QMS market has been segmented based on organization size into SMEs and large enterprises. The large enterprises are the leading adopters of QMS. Enterprises are focusing on delivering enhanced customer experience to customers and gain a leading edge in the market. The SMEs segment is expected to grow at a higher CAGR during the forecast period. Owing to the availability of cost-effective cloud solutions, QMS solutions and services are expected to witness a prominent growth rate among SMEs during the forecast period.

“The cloud segment is expected to grow at a higher CAGR during the forecast period”
The global QMS market has been segmented based on deployment modes into cloud and on-premises deployment. The cloud segment is expected to grow at a higher CAGR during the forecast period.The cloud deployment mode offers benefits, such as scalability and cost-effectiveness, which are expected to be instrumental in propelling the growth of the overall QMS market.

“The workforce optimization segment is expected to grow at the highest CAGR during the forecast period”
The global QMS solutions are used across application areas, including reporting and analytics, appointment management, customer service, query handling, in-store management, workforce optimization, real-time monitoring, and others (digital signage, and customer engagement). Waiting in line is one of the most commonly cited reasons for customer frustration. The workforce optimization segment is expected to grow at the highest CAGR during the forecast period. Companies and organizations across the world have started shifting to techno-based systems to optimize workflows and productivity. This, in turn, will drive the workforce optimization segment growth.

“Among verticals, the healthcare and life sciences segment to grow at the highest CAGR during the forecast period”
The global QMS market is segmented into the various verticals, particularly verticals, such as government and public sector, BFSI, retail and consumer goods, healthcare and life sciences, IT and telecom, travel and hospitality, utilities, and other verticals (education, manufacturing, and media and entertainment). The healthcare and life sciences vertical is expected to grow at the highest CAGR during the forecast period. Ease of handling patient query and enhance productivity to drive the demand for QMS solutions across the healthcare and life sciences vertical across the world.

“APAC to grow at a higher CAGR during the forecast period”
The global QMS market has been segmented into five regions: North America, Europe, APAC, MEA, and Latin America. In terms of market size, North America is estimated to hold the largest size in the overall QMS market. APAC is expected to have the highest growth rate during the forecast period due to the growing need for QMS solutions to manage large customer queues and reduce waiting time for better customer experience.

Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the QMS market.

 By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
 By Designation: C-Level Executives: 50%, Directors: 30%, and Others: 20%
 By Region: North America: 25%, APAC: 30%, Europe: 30%, MEA: 10%, and Latin America: 5%

The report includes the study of key players offering QMS solutions and services. It profiles major vendors in the global QMS market. The major vendors in the global QMS market are include Advantech (Taiwan), Wavetec (Dubai), Aurionpro (India), Lavi Industries (US), QLess (US), Qmatic (Europe), SEDCO (UAE), Q-nomy (US), Core Mobile (US), MaliaTec (Lebanon), JRNI (England), Qudini (England), Qminder (UK), ATT Systems (India), XIPHIAS (India), AKIS Technologies (Europe), AwebStar (Singapore), Xtreme Media (India), Skiplino (Bahrain), Business Automation (Bangladesh), Udentify (Turkey), 2Meters (Germany), OnlineToken (US), Hate2wait (India), VersionX (India).

Research Coverage
The market study covers the QMS market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, solution type, application, queue type,s organization size, deployment mode, vertical, and regions. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall QMS market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

1 INTRODUCTION 39
1.1 INTRODUCTION TO COVID-19 39
1.2 COVID-19 HEALTH ASSESSMENT 39
FIGURE 1 COVID-19: GLOBAL PROPAGATION 39
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 40
1.3 COVID-19 ECONOMIC ASSESSMENT 41
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 41
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 42
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 42
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 43
1.4 OBJECTIVES OF THE STUDY 44
1.5 MARKET DEFINITION 44
1.5.1 INCLUSIONS AND EXCLUSIONS 45
1.6 MARKET SCOPE 46
1.6.1 MARKET SEGMENTATION 46
1.6.2 REGIONS COVERED 47
1.6.3 YEARS CONSIDERED FOR THE STUDY 47
1.7 CURRENCY CONSIDERED 48
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 48
1.8 STAKEHOLDERS 48
2 RESEARCH METHODOLOGY 49
2.1 RESEARCH DATA 49
FIGURE 6 QUEUE MANAGEMENT SYSTEM MARKET: RESEARCH DESIGN 49
2.1.1 SECONDARY DATA 50
2.1.2 PRIMARY DATA 50
TABLE 2 PRIMARY INTERVIEWS 50
2.1.2.1 Breakup of primary profiles 51
2.1.2.2 Key industry insights 51
2.2 MARKET BREAKUP AND DATA TRIANGULATION 52
FIGURE 7 DATA TRIANGULATION 52
2.3 MARKET SIZE ESTIMATION 53
FIGURE 8 QUEUE MANAGEMENT SYSTEM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 53
2.3.1 TOP-DOWN APPROACH 53
2.3.2 BOTTOM-UP APPROACH 53
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF THE QUEUE MANAGEMENT SYSTEM MARKET 54
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF THE QUEUE MANAGEMENT SYSTEM MARKET 54
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF THE QUEUE MANAGEMENT SYSTEM MARKET 55
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF THE QUEUE MANAGEMENT SYSTEM THROUGH OVERALL QUEUE MANAGEMENT SYSTEM SPENDING 56
2.4 MARKET FORECAST 57
TABLE 3 FACTOR ANALYSIS 57
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 58
FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 58
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 59
FIGURE 14 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 59
2.7 ASSUMPTIONS FOR THE STUDY 59
2.8 LIMITATIONS OF THE STUDY 61
2.9 IMPLICATIONS OF COVID-19 ON QUEUE MANAGEMENT SYSTEM MARKET 61
FIGURE 15 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021 61
3 EXECUTIVE SUMMARY 64
TABLE 4 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET SIZE AND GROWTH RATE, 2015–2019 (USD MILLION, Y-O-Y %) 66
TABLE 5 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET SIZE AND GROWTH RATE, 2020–2026 (USD MILLION, Y-O-Y %) 66
FIGURE 16 SOLUTIONS SEGMENT TO HOLD A LARGER MARKET SIZE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 66
FIGURE 17 VIRTUAL QUEUING SEGMENT TO HOLD A HIGHER MARKET SHARE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 67
FIGURE 18 PROFESSIONAL SERVICES SEGMENT TO HOLD A LARGER MARKET SIZE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 67
FIGURE 19 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO HOLD THE HIGHEST MARKET SHARE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 67
FIGURE 20 STRUCTURED QUEUE SEGMENT TO HOLD THE LARGEST MARKET SIZE IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 68
FIGURE 21 REPORTING AND ANALYTICS SEGMENT TO HOLD THE HIGHEST MARKET SHARE IN 2020 68
FIGURE 22 CLOUD SEGMENT TO HOLD A HIGHER MARKET SHARE IN 2020 68
FIGURE 23 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020 69
FIGURE 24 GOVERNMENT AND PUBLIC SECTOR VERTICAL TO HOLD THE HIGHEST MARKET SHARE IN 2020 69
FIGURE 25 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT THE HIGHEST CAGR IN THE QUEUE MANAGEMENT SYSTEM MARKET IN 2020 70
4 PREMIUM INSIGHTS 71
4.1 ATTRACTIVE OPPORTUNITIES IN THE QUEUE MANAGEMENT SYSTEM MARKET 71
FIGURE 26 INCREASING NEED TO MANAGE CUSTOMER TRAFFIC AND CUSTOMER MOVEMENT TO BOOST OVERALL PRODUCTIVITY TO DRIVE THE GROWTH OF THE QUEUE MANAGEMENT SYSTEM MARKET 71
4.2 QUEUE MANAGEMENT SYSTEM MARKET: TOP THREE APPLICATIONS 72
FIGURE 27 WORKFORCE OPTIMIZATION APPLICATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 72
4.3 QUEUE MANAGEMENT SYSTEM MARKET: BY COMPONENT AND TOP THREE VERTICALS 72
FIGURE 28 SOLUTIONS SEGMENT AND BFSI VERTICAL TO HOLD THE HIGHEST MARKET SHARES IN 2020 72
4.4 QUEUE MANAGEMENT SYSTEM MARKET: BY REGION 73
FIGURE 29 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2020 73
5 MARKET OVERVIEW 74
5.1 INTRODUCTION 74
5.2 MARKET DYNAMICS 74
FIGURE 30 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: QUEUE MANAGEMENT SYSTEM MARKET 74
5.2.1 DRIVERS 75
5.2.1.1 Increasing need to manage customer traffic and customer movement to boost productivity 75
5.2.1.2 Need to improve and facilitate customer service across major industry verticals 75
5.2.1.3 Rising need to improve staff efficiency and enhance customer engagement during COVID-19 75
5.2.2 RESTRAINTS 76
5.2.2.1 High setup costs for queue management system 76
5.2.3 OPPORTUNITIES 76
5.2.3.1 Advent of advanced technologies such as artificial intelligence and analytics 76
5.2.4 CHALLENGES 76
5.2.4.1 Data safety and security issues 76
5.2.5 CUMULATIVE GROWTH ANALYSIS 77
5.3 VALUE CHAIN ANALYSIS 77
FIGURE 31 VALUE CHAIN ANALYSIS 77
5.4 REGULATORY LANDSCAPE 78
5.4.1 GENERAL DATA PROTECTION REGULATION 78
5.4.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 78
5.4.3 FINANCIAL INDUSTRY REGULATORY AUTHORITY 78
5.4.4 SERVICE ORGANIZATIONAL CONTROL 2 79
5.4.5 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE II 79
5.5 PORTER’S FIVE FORCES ANALYSIS 79
TABLE 6 IMPACT OF EACH FORCE ON THE QUEUE MANAGEMENT SYSTEM 79
FIGURE 32 PORTER’S FIVE FORCES ANALYSIS 80
5.5.1 THREAT OF NEW ENTRANTS 80
5.5.2 THREAT OF SUBSTITUTES 81
5.5.3 BARGAINING POWER OF SUPPLIERS 81
5.5.4 BARGAINING POWER OF BUYERS 81
5.5.5 INTENSITY OF COMPETITIVE RIVALRY 81
5.6 QUEUE MANAGEMENT SYSTEM: ECOSYSTEM 82
FIGURE 33 ECOSYSTEM OF QUEUE MANAGEMENT SYSTEM MARKET 82
5.7 PATENT ANALYSIS 83
5.7.1 METHODOLOGY 83
5.7.2 DOCUMENT TYPE 83
TABLE 7 PATENTS FILED 83
5.7.3 INNOVATION AND PATENT APPLICATIONS 83
FIGURE 34 TOTAL NUMBER OF PATENTS GRANTED IN THE LAST TEN YEARS 83
5.7.3.1 Top applicants 84
FIGURE 35 TOP TEN COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2010–2020 84
TABLE 8 TOP FIFTEEN PATENT OWNERS (US) IN THE QUEUE MANAGEMENT SYSTEM MARKET, 2010–2020 84
5.8 PRICING MODEL ANALYSIS 85
5.9 CASE STUDY ANALYSIS 86
5.9.1 JOHNSTONE SUPPLY DEPLOYED QLESS SOLUTION FOR VIRTUAL QUEUING SOLUTIONS 86
5.9.2 LYON AIRPORT ESTIMATION OF AVERAGE WAITING TIME 86
5.9.3 WITH QMINDER ISHOP GUATEMALA CUT THEIR WAIT TIMES IN HALF AND INCREASED CUSTOMER SATISFACTION 87
5.9.4 NINOVE USES QMATIC TO DISTRIBUTE COVID-19 VACCINES IN A SAFE WAY 87
5.9.5 UNIVERSITY WEST INCREASES STAFF AND STUDENT SATISFACTION WITH QMATIC 88
5.9.6 ALYN HOSPITAL REDUCED WAITING TIMES OF PATIENTS USING Q-NOMY SOFTWARE 88
5.9.7 QUDINI RETAIL CHOREOGRAPHY SOFTWARE ENABLED SAMSUNG’S STORES TO DELIVER A CONSISTENTLY HIGH LEVEL OF CUSTOMER EXPERIENCE 89
5.9.8 ORIENTAL BANK REDUCED WAIT TIMES BY OVER 50% 90
5.9.9 THE LEADING ENTERTAINMENT LIFESTYLE RETAILER DECREASED THE CHECKOUT QUEUES BY 55% 90
5.9.10 O2 CREATED MORE POWERFUL CUSTOMER EXPERIENCE WITH QUDINI 91
5.10 TECHNOLOGICAL ANALYSIS 91
5.10.1 ARTIFICIAL INTELLIGENCE 91
5.10.2 BLOCKCHAIN 91
5.10.3 BIG DATA AND ANALYTICS 91
5.11 QUEUE MANAGEMENT SYSTEM MARKET: COVID-19 IMPACT 92
FIGURE 36 QUEUE MANAGEMENT SYSTEM MARKET TO WITNESS MINIMAL SLOWDOWN IN GROWTH IN 2020 93
6 QUEUE MANAGEMENT SYSTEM MARKET, BY COMPONENT 94
6.1 INTRODUCTION 95
6.1.1 COMPONENTS: COVID-19 IMPACT 95
6.1.2 COMPONENTS: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 95
FIGURE 37 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 95
TABLE 9 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT,
2015–2019 (USD MILLION) 96
TABLE 10 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT,
2020–2026 (USD MILLION) 96
6.2 SOLUTIONS 96
TABLE 11 SOLUTIONS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 97
TABLE 12 SOLUTIONS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 97
6.3 SERVICES 97
FIGURE 38 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 98
TABLE 13 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE,
2015–2019 (USD MILLION) 98
TABLE 14 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 98
6.3.1 PROFESSIONAL SERVICES 98
FIGURE 39 CONSULTING SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 99
TABLE 15 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 99
TABLE 16 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION) 99
TABLE 17 PROFESSIONAL SERVICES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 100
TABLE 18 PROFESSIONAL SERVICES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 100
6.3.1.1 Consulting 100
TABLE 19 CONSULTING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 101
TABLE 20 CONSULTING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 101
6.3.1.2 System integration and implementation 101
TABLE 21 SYSTEM INTEGRATION AND IMPLEMENTATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 102
TABLE 22 SYSTEM INTEGRATION AND IMPLEMENTATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 102
6.3.1.3 Support and maintenance 102
TABLE 23 SUPPORT AND MAINTENANCE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 103
TABLE 24 SUPPORT AND MAINTENANCE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 103
6.3.2 MANAGED SERVICES 103
TABLE 25 MANAGED SERVICE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 104
TABLE 26 MANAGED SERVICE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 104
7 QUEUE MANAGEMENT SYSTEM MARKET, BY SOLUTION TYPE 105
7.1 INTRODUCTION 106
7.1.1 SOLUTION TYPES: COVID-19 IMPACT 106
7.1.2 SOLUTION TYPES: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 106
FIGURE 40 VIRTUAL QUEUING SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 106
TABLE 27 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE,
2015–2019 (USD MILLION) 107
TABLE 28 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE,
2020–2026 (USD MILLION) 107
7.2 LINEAR QUEUING 107
TABLE 29 LINEAR QUEUING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 108
TABLE 30 LINEAR QUEUING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 108
7.3 VIRTUAL QUEUING 108
TABLE 31 VIRTUAL QUEUING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 109
TABLE 32 VIRTUAL QUEUING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 109
8 QUEUE MANAGEMENT SYSTEM MARKET, BY QUEUE TYPE 110
8.1 INTRODUCTION 111
8.1.1 QUEUE TYPES: COVID-19 IMPACT 111
8.1.2 QUEUE TYPES: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 111
FIGURE 41 MOBILE QUEUE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 111
TABLE 33 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE,
2015–2019 (USD MILLION) 112
TABLE 34 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE,
2020–2026 (USD MILLION) 112
8.2 STRUCTURED QUEUE 112
TABLE 35 STRUCTURED QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 112
TABLE 36 STRUCTURED QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 113
8.3 UNSTRUCTURED QUEUE 113
TABLE 37 UNSTRUCTURED QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 113
TABLE 38 UNSTRUCTURED QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 114
8.4 KIOSK-BASED 114
TABLE 39 KIOSK-BASED: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 114
TABLE 40 KIOSK-BASED: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 115
8.5 MOBILE QUEUE 115
TABLE 41 MOBILE QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 115
TABLE 42 MOBILE QUEUE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 116
9 QUEUE MANAGEMENT SYSTEM MARKET, BY ORGANIZATION SIZE 117
9.1 INTRODUCTION 118
9.1.1 ORGANIZATION SIZE: COVID-19 IMPACT 118
9.1.2 ORGANIZATION SIZE: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 118
FIGURE 42 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 118
TABLE 43 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 119
TABLE 44 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 119
9.2 SMALL AND MEDIUM-SIZED ENTERPRISES 119
TABLE 45 SMALL AND MEDIUM-SIZED ENTERPRISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 119
TABLE 46 SMALL AND MEDIUM-SIZED ENTERPRISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 120
9.3 LARGE ENTERPRISES 120
TABLE 47 LARGE ENTERPRISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 120
TABLE 48 LARGE ENTERPRISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 121
10 QUEUE MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT MODE 122
10.1 INTRODUCTION 123
10.1.1 DEPLOYMENT MODES: COVID-19 IMPACT 123
10.1.2 DEPLOYMENT MODES: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 123
FIGURE 43 CLOUD DEPLOYMENT MODE TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 124
TABLE 49 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 124
TABLE 50 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 124
10.2 CLOUD 125
TABLE 51 CLOUD: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 125
TABLE 52 CLOUD: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 125
10.3 ON-PREMISES 126
TABLE 53 ON-PREMISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 126
TABLE 54 ON-PREMISES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 126
11 QUEUE MANAGEMENT SYSTEM MARKET, BY APPLICATION 127
11.1 INTRODUCTION 128
11.1.1 APPLICATIONS: COVID-19 IMPACT 128
11.1.2 APPLICATIONS: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 128
FIGURE 44 REAL-TIME MONITORING APPLICATION TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 129
TABLE 55 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION,
2015–2019 (USD MILLION) 129
TABLE 56 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION,
2020–2026 (USD MILLION) 130
11.2 REPORTING AND ANALYTICS 130
TABLE 57 REPORTING AND ANALYTICS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 131
TABLE 58 REPORTING AND ANALYTICS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 131
11.3 APPOINTMENT MANAGEMENT 131
TABLE 59 APPOINTMENT MANAGEMENT: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 132
TABLE 60 APPOINTMENT MANAGEMENT: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 132
11.4 CUSTOMER SERVICE 132
TABLE 61 CUSTOMER SERVICE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 133
TABLE 62 CUSTOMER SERVICE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 133
11.5 QUERY HANDLING 133
TABLE 63 QUERY HANDLING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 134
TABLE 64 QUERY HANDLING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 134
11.6 IN-STORE MANAGEMENT 134
TABLE 65 IN-STORE MANAGEMENT: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 135
TABLE 66 IN-STORE MANAGEMENT: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 135
11.7 WORKFORCE OPTIMIZATION 135
TABLE 67 WORKFORCE OPTIMIZATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 136
TABLE 68 WORKFORCE OPTIMIZATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 136
11.8 REAL-TIME MONITORING 136
TABLE 69 REAL-TIME MONITORING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 137
TABLE 70 REAL-TIME MONITORING: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 137
11.9 OTHER APPLICATIONS 137
TABLE 71 OTHER APPLICATIONS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 138
TABLE 72 OTHER APPLICATIONS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 138
12 QUEUE MANAGEMENT SYSTEM MARKET, BY VERTICAL 139
12.1 INTRODUCTION 140
12.1.1 VERTICALS: COVID-19 IMPACT 140
12.1.2 VERTICALS: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 140
FIGURE 45 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 141
TABLE 73 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL,
2015–2019 (USD MILLION) 141
TABLE 74 QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 142
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 142
TABLE 75 BANKING, FINANCIAL SERVICES, AND INSURANCE : QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 142
TABLE 76 BANKING, FINANCIAL SERVICES, AND INSURANCE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 143
12.3 RETAIL AND CONSUMER GOODS 143
TABLE 77 RETAIL AND CONSUMER GOODS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 143
TABLE 78 RETAIL AND CONSUMER GOODS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 144
12.4 IT AND TELECOM 144
TABLE 79 IT AND TELECOM: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 144
TABLE 80 IT AND TELECOM: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 145
12.5 GOVERNMENT AND PUBLIC SECTOR 145
TABLE 81 GOVERNMENT AND PUBLIC SECTOR: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 145
TABLE 82 GOVERNMENT AND PUBLIC SECTOR: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 146
12.6 HEALTHCARE AND LIFE SCIENCES 146
TABLE 83 HEALTHCARE AND LIFE SCIENCES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 146
TABLE 84 HEALTHCARE AND LIFE SCIENCES: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 147
12.7 EDUCATION 147
TABLE 85 EDUCATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 147
TABLE 86 EDUCATION: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 148
12.8 TRANSPORTATION AND LOGISTICS 148
TABLE 87 TRANSPORTATION AND LOGISTICS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 148
TABLE 88 TRANSPORTATION AND LOGISTICS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 149
12.9 OTHER VERTICALS 149
TABLE 89 OTHER VERTICALS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 149
TABLE 90 OTHER VERTICALS: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 150

13 QUEUE MANAGEMENT SYSTEM MARKET, BY REGION 151
13.1 INTRODUCTION 152
FIGURE 46 NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE AND ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 152
13.2 NORTH AMERICA 152
13.2.1 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 153
13.2.2 NORTH AMERICA: COVID-19 IMPACT 153
13.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS 153
13.2.3.1 Health Insurance Portability and Accountability Act of 1996 153
13.2.3.2 California Consumer Privacy Act 154
13.2.3.3 Gramm–Leach–Bliley Act 154
13.2.3.4 Health Information Technology for Economic and Clinical Health Act 154
13.2.3.5 Sarbanes Oxley Act 154
13.2.3.6 United States Securities and Exchange Commission 155
13.2.3.7 California Consumer Privacy Act 155
13.2.3.8 Federal Information Security Management Act 155
13.2.3.9 Federal Information Processing Standards 155
FIGURE 47 NORTH AMERICA MARKET SNAPSHOT 156
TABLE 91 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 157
TABLE 92 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 157
TABLE 93 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2015–2019 (USD MILLION) 157
TABLE 94 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2020–2026 (USD MILLION) 157
TABLE 95 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION) 158
TABLE 96 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 158
TABLE 97 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 158
TABLE 98 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION) 159
TABLE 99 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2015–2019 (USD MILLION) 159
TABLE 100 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2020–2026 (USD MILLION) 159
TABLE 101 NORTH AMERICA QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 160
TABLE 102 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 160
TABLE 103 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 160
TABLE 104 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 160
TABLE 105 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 161
TABLE 106 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION) 161
TABLE 107 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 162
TABLE 108 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION) 162
TABLE 109 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION) 163
TABLE 110 NORTH AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 163
13.2.4 UNITED STATES 163
13.2.5 CANADA 163
13.3 EUROPE 164
13.3.1 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 164
13.3.2 EUROPE: COVID-19 IMPACT 164
13.3.3 EUROPE: REGULATORY IMPLICATIONS 165
13.3.3.1 General Data Protection Regulation 165
13.3.3.2 European Committee for Standardization 165
13.3.3.3 European Technical Standards Institute 165
TABLE 111 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 166
TABLE 112 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2020-2026 (USD MILLION) 166
TABLE 113 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2015–2019 (USD MILLION) 166
TABLE 114 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2020–2026 (USD MILLION) 166
TABLE 115 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE,
2015–2019 (USD MILLION) 167
TABLE 116 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE,
2020–2026 (USD MILLION) 167
TABLE 117 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 167
TABLE 118 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION) 168
TABLE 119 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2015–2019 (USD MILLION) 168
TABLE 120 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2020–2026 (USD MILLION) 168
TABLE 121 EUROPE QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 169
TABLE 122 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 169
TABLE 123 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 169
TABLE 124 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 169
TABLE 125 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 170
TABLE 126 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION) 170
TABLE 127 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL,
2015–2019 (USD MILLION) 171
TABLE 128 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL,
2020–2026 (USD MILLION) 171
TABLE 129 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY,
2015–2019 (USD MILLION) 172
TABLE 130 EUROPE: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 172
13.3.4 UNITED KINGDOM 172
13.3.5 GERMANY 173
13.3.6 FRANCE 173
13.3.7 REST OF EUROPE 173
13.4 ASIA PACIFIC 173
13.4.1 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 174
13.4.2 ASIA PACIFIC: COVID-19 IMPACT 174
13.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS 174
13.4.3.1 Privacy Commissioner for Personal Data 174
13.4.3.2 Act on the Protection of Personal Information 175
13.4.3.3 Critical Information Infrastructure 175
13.4.3.4 International Organization for Standardization 27001 175
13.4.3.5 Personal Data Protection Act 175
FIGURE 48 ASIA PACIFIC: MARKET SNAPSHOT 176
TABLE 131 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 177
TABLE 132 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 177
TABLE 133 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2015–2019 (USD MILLION) 177
TABLE 134 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2020–2026 (USD MILLION) 177
TABLE 135 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION) 178
TABLE 136 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 178
TABLE 137 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 178
TABLE 138 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION) 179
TABLE 139 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2015–2019 (USD MILLION) 179
TABLE 140 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2020–2026 (USD MILLION) 179
TABLE 141 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 180
TABLE 142 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 180
TABLE 143 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 180
TABLE 144 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 180
TABLE 145 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 181
TABLE 146 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION) 181
TABLE 147 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 182
TABLE 148 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION) 182
TABLE 149 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION) 183
TABLE 150 ASIA PACIFIC: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 183
13.4.4 CHINA 183
13.4.5 INDIA 184
13.4.6 JAPAN 184
13.4.7 REST OF ASIA PACIFIC 184
13.5 MIDDLE EAST AND AFRICA 185
13.5.1 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 185
13.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 185
13.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS 186
13.5.3.1 Israeli Privacy Protection Regulations (Data Security), 5777-2017 186
13.5.3.2 Cloud Computing Framework 186
13.5.3.3 GDPR Applicability in the Kingdom of Saudi Arabia 186
13.5.3.4 Protection of Personal Information Act 186
TABLE 151 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 187
TABLE 152 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 187
TABLE 153 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2015–2019 (USD MILLION) 187
TABLE 154 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2020–2026 (USD MILLION) 188
TABLE 155 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION) 188
TABLE 156 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 188
TABLE 157 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 189
TABLE 158 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION) 189
TABLE 159 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2015–2019 (USD MILLION) 189
TABLE 160 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2020–2026 (USD MILLION) 190
TABLE 161 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 190
TABLE 162 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 190
TABLE 163 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 191
TABLE 164 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 191
TABLE 165 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 191
TABLE 166 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION) 192
TABLE 167 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 192
TABLE 168 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION) 193
TABLE 169 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION) 193
TABLE 170 MIDDLE EAST AND AFRICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 194
13.5.4 SOUTH AFRICA 194
13.5.5 UNITED ARAB EMIRATES 194
13.5.6 KINGDOM OF SAUDI ARABIA 194
13.5.7 REST OF MIDDLE EAST AND AFRICA 195
13.6 LATIN AMERICA 195
13.6.1 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET DRIVERS 195
13.6.2 LATIN AMERICA: COVID-19 IMPACT 195
13.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS 196
13.6.3.1 Brazil Data Protection Law 196
13.6.3.2 Argentina Personal Data Protection Law No. 25.326 196
13.6.3.3 Federal Law on Protection of Personal Data Held by Individuals 197
TABLE 171 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 197
TABLE 172 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 197
TABLE 173 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2015–2019 (USD MILLION) 198
TABLE 174 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SOLUTION TYPE, 2020–2026 (USD MILLION) 198
TABLE 175 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION) 198
TABLE 176 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 198
TABLE 177 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 199
TABLE 178 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION) 199
TABLE 179 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2015–2019 (USD MILLION) 199
TABLE 180 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY QUEUE TYPE, 2020–2026 (USD MILLION) 200
TABLE 181 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 200
TABLE 182 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION) 200
TABLE 183 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 201
TABLE 184 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 201
TABLE 185 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 201
TABLE 186 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION) 202
TABLE 187 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 202
TABLE 188 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION) 203
TABLE 189 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION) 203
TABLE 190 LATIN AMERICA: QUEUE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 203
13.6.4 BRAZIL 204
13.6.5 MEXICO 204
13.6.6 REST OF LATIN AMERICA 204
14 COMPETITIVE LANDSCAPE 205
14.1 OVERVIEW 205
14.2 MARKET EVALUATION FRAMEWORK 205
FIGURE 49 MARKET EVALUATION FRAMEWORK: PARTNERSHIPS AND EXPANSIONS FROM 2018 TO 2020 205
14.3 MARKET SHARE, 2020 206
FIGURE 50 ADVANTECH LED QUEUE MANAGEMENT SYSTEM MARKET IN 2020 206
14.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS 207
FIGURE 51 REVENUE ANALYSIS OF KEY MARKET PLAYERS 207
14.5 KEY MARKET DEVELOPMENTS 208
14.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 208
TABLE 191 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2020–2021 208
14.5.2 DEALS 211
TABLE 192 DEALS, 2019–2021 211
14.5.3 OTHERS 214
TABLE 193 OTHERS, 2018 214
14.6 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY 214
FIGURE 52 RANKING OF KEY PLAYERS, 2020 215
14.7 COMPANY EVALUATION MATRIX, 2020 215
14.7.1 STAR 215
14.7.2 EMERGING LEADERS 215
14.7.3 PERVASIVE 215
14.7.4 PARTICIPANTS 215
FIGURE 53 QUEUE MANAGEMENT SYSTEM MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020 216
14.7.5 STRENGTH OF PRODUCT PORTFOLIO 217
FIGURE 54 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE QUEUE MANAGEMENT SYSTEM MARKET 217
14.7.6 BUSINESS STRATEGY EXCELLENCE 218
FIGURE 55 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE QUEUE MANAGEMENT SYSTEM MARKET 218
14.8 STARTUP/SME EVALUATION MATRIX, 2020 219
14.8.1 PROGRESSIVE COMPANIES 219
14.8.2 RESPONSIVE COMPANIES 219
14.8.3 DYNAMIC COMPANIES 219
14.8.4 STARTING BLOCKS 219
FIGURE 56 QUEUE MANAGEMENT SYSTEM MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020 220
14.8.5 STRENGTH OF PRODUCT PORTFOLIO 221
FIGURE 57 PRODUCT PORTFOLIO ANALYSIS OF TOP STARTUPS IN THE QUEUE MANAGEMENT SYSTEM MARKET 221
14.8.6 BUSINESS STRATEGY EXCELLENCE 221
FIGURE 58 BUSINESS STRATEGY EXCELLENCE OF TOP STARTUPS IN THE QUEUE MANAGEMENT SYSTEM MARKET 221
15 COMPANY PROFILES 222
15.1 INTRODUCTION 222
15.2 MAJOR PLAYERS 222
(Business overview, Recent developments, COVID-19 Developments, MNM VIEW, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats)*
15.2.1 ADVANTECH 222
TABLE 194 ADVANTECH: BUSINESS OVERVIEW 222
FIGURE 59 ADVANTECH: FINANCIAL OVERVIEW 223
TABLE 195 ADVANTECH: PRODUCTS OFFERED 223
TABLE 196 ADVANTECH: QUEUE MANAGEMENT SYSTEM MARKET: SOLUTION LAUNCHES AND ENHANCEMENTS 224
15.2.2 WAVETEC 226
TABLE 197 WAVETEC: BUSINESS OVERVIEW 226
TABLE 198 WAVETEC: PRODUCTS OFFERED 226
TABLE 199 WAVETEC: QUEUE MANAGEMENT SYSTEM MARKET: SOLUTION LAUNCHES AND ENHANCEMENTS 227
TABLE 200 WAVETEC: QUEUE MANAGEMENT SYSTEM MARKET: DEALS 228
15.2.3 AURIONPRO 230
TABLE 201 AURIONPRO: BUSINESS OVERVIEW 230
FIGURE 60 AURIONPRO: FINANCIAL OVERVIEW 230
TABLE 202 AURIONPRO: PRODUCTS OFFERED 231
TABLE 203 AURIONPRO: QUEUE MANAGEMENT SYSTEM MARKET: DEALS 231
TABLE 204 AURIONPRO: QUEUE MANAGEMENT SYSTEM MARKET: BUSINESS EXPANSION 231
15.2.4 LAVI INDUSTRIES 233
TABLE 205 LAVI INDUSTRIES: BUSINESS OVERVIEW 233
TABLE 206 LAVI INDUSTRIES: PRODUCTS OFFERED 233
TABLE 207 LAVI INDUSTRIES: QUEUE MANAGEMENT SYSTEM MARKET: SOLUTION LAUNCHES AND ENHANCEMENTS 234
TABLE 208 LAVI INDUSTRIES: QUEUE MANAGEMENT SYSTEM MARKET: DEALS 234
15.2.5 QLESS 235
TABLE 209 QLESS: BUSINESS OVERVIEW 235
TABLE 210 QLESS: PRODUCTS OFFERED 235
TABLE 211 QLESS: QUEUE MANAGEMENT SYSTEM MARKET: DEALS 236
15.2.6 QMATIC 237
TABLE 212 QMATIC: BUSINESS OVERVIEW 237
TABLE 213 QMATIC: PRODUCTS OFFERED 237
TABLE 214 QMATIC: QUEUE MANAGEMENT SYSTEM MARKET: SOLUTION LAUNCHES AND ENHANCEMENTS 238
TABLE 215 QMATIC: QUEUE MANAGEMENT SYSTEM MARKET: DEALS 239
15.2.7 SEDCO 241
TABLE 216 SEDCO: BUSINESS OVERVIEW 241
TABLE 217 SEDCO: PRODUCTS OFFERED 241
TABLE 218 SEDCO: QUEUE MANAGEMENT SYSTEM MARKET: SOLUTION LAUNCHES AND ENHANCEMENTS 242
TABLE 219 SEDCO: QUEUE MANAGEMENT SYSTEM MARKET: DEALS 242
15.2.8 Q-NOMY 244
TABLE 220 Q-NOMY: BUSINESS OVERVIEW 244
TABLE 221 Q-NOMY: PRODUCTS OFFERED 244
TABLE 222 Q-NOMY: QUEUE MANAGEMENT SYSTEM MARKET: SOLUTION LAUNCHES AND ENHANCEMENTS 245
TABLE 223 Q-NOMY: QUEUE MANAGEMENT SYSTEM MARKET: DEALS 245
15.2.9 CORE MOBILE 246
TABLE 224 CORE MOBILE: BUSINESS OVERVIEW 246
TABLE 225 CORE MOBILE: PRODUCTS OFFERED 246
TABLE 226 CORE MOBILE: QUEUE MANAGEMENT SYSTEM MARKET: SOLUTION LAUNCHES AND ENHANCEMENTS 247
15.2.10 MALIATEC 248
TABLE 227 MALIATEC: BUSINESS OVERVIEW 248
TABLE 228 MALIATEC: PRODUCTS OFFERED 248
TABLE 229 MALIATEC: QUEUE MANAGEMENT SYSTEM MARKET: SOLUTION LAUNCHES AND ENHANCEMENTS 248
15.2.11 JRNI 249
15.2.12 QUDINI 250
15.2.13 QMINDER 250
15.2.14 ATT SYSTEMS 251
15.2.15 XIPHIAS 251
15.2.16 AKIS TECHNOLOGIES 252
15.2.17 AWEBSTAR 252
15.2.18 XTREME MEDIA 253
15.2.19 SKIPLINO 253
15.2.20 BUSINESS AUTOMATION 254
15.2.21 UDENTIFY 255
15.2.22 2METERS 255
15.2.23 ONLINETOKEN 256
15.2.24 HATE2WAIT 256
15.2.25 VERSIONX 257
*Details on Business overview, Recent developments, COVID-19 Developments, MNM VIEW, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats might not be captured in case of unlisted companies.
16 ADJACENT AND RELATED MARKETS 258
16.1 INTRODUCTION 258
16.2 VISITOR MANAGEMENT SYSTEM MARKET - GLOBAL FORECAST TO 2025 258
16.2.1 MARKET DEFINITION 258
16.2.2 MARKET OVERVIEW 258
TABLE 230 GLOBAL VISITOR MANAGEMENT MARKET SIZE AND GROWTH RATE,
2018–2025 (USD MILLION, Y-O-Y %) 258
16.2.2.1 Visitor management system market, by component 259
TABLE 231 VISITOR MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT,
2018–2025 (USD MILLION) 259
16.2.2.2 Visitor management system market, by application 259
TABLE 232 VISITOR MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION,
2018–2025 (USD MILLION) 259
16.2.2.3 Visitor management system market, by deployment mode 260
TABLE 233 VISITOR MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 260
16.2.2.4 Visitor management system market, by organization size 260
TABLE 234 VISITOR MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 260
16.2.2.5 Visitor management system market, by industry vertical 261
TABLE 235 VISITOR MANAGEMENT SYSTEM MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 261
16.2.2.6 Visitor management system market, by region 261
TABLE 236 VISITOR MANAGEMENT SYSTEM MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 262
16.3 SMART TICKETING MARKET - GLOBAL FORECAST TO 2024 262
16.3.1 MARKET DEFINITION 262
16.3.2 MARKET OVERVIEW 262
16.3.2.1 Smart ticketing market, by component 263
TABLE 237 SMART TICKETING MARKET SIZE, BY COMPONENT,
2016–2019 (USD MILLION) 263
TABLE 238 SMART TICKETING MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 263
16.3.2.2 Smart ticketing market, by organization size 263
TABLE 239 SMART TICKETING MARKET SIZE, BY ORGANIZATION SIZE,
2016–2019 (USD MILLION) 263
TABLE 240 SMART TICKETING MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD MILLION) 264
16.3.2.3 Smart ticketing market, by application 264
TABLE 241 SMART TICKETING MARKET SIZE, BY APPLICATION,
2016–2019 (USD MILLION) 264
TABLE 242 SMART TICKETING MARKET SIZE, BY APPLICATION,
2021–2026 (USD MILLION) 264
16.3.2.4 Smart ticketing market, by region 264
TABLE 243 NORTH AMERICA: SMART TICKETING MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 265
TABLE 244 NORTH AMERICA: SMART TICKETING MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION) 265
TABLE 245 EUROPE: SMART TICKETING MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 265
TABLE 246 EUROPE: SMART TICKETING MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION) 265
TABLE 247 ASIA PACIFIC: SMART TICKETING MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 266
TABLE 248 ASIA PACIFIC: SMART TICKETING MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION) 266
TABLE 249 REST OF THE WORLD: SMART TICKETING MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 266
TABLE 250 REST OF THE WORLD: SMART TICKETING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 266
17 APPENDIX 267
17.1 INDUSTRY EXPERTS 267
17.2 DISCUSSION GUIDE 268
17.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 274
17.4 AVAILABLE CUSTOMIZATIONS 276
17.5 RELATED REPORTS 276
17.6 AUTHOR DETAILS 277

★調査レポート[世界のキュー管理システム市場予測：コンポーネント別、ソリューションタイプ別、用途別、キュータイプ別、組織規模別、展開モード別、産業別、地域別] ( Queue Management System Market by Component, Solution Type, Application (Reporting & Analytics, Real-time Monitoring), Queue Type (Structured, Unstructured, Mobile Queue), Organization Size, Deployment Mode, Vertical, and Region - Global Forecast to 2026 / TC7882) 販売に関する免責事項

[世界のキュー管理システム市場予測：コンポーネント別、ソリューションタイプ別、用途別、キュータイプ別、組織規模別、展開モード別、産業別、地域別] ( Queue Management System Market by Component, Solution Type, Application (Reporting & Analytics, Real-time Monitoring), Queue Type (Structured, Unstructured, Mobile Queue), Organization Size, Deployment Mode, Vertical, and Region - Global Forecast to 2026 / TC7882) についてEメールでお問い合わせ

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TC 1229 / MarketsandMarkets / 2020年9月10日 / Marketsandmarkets社はHadoopビッグデータ分析の世界市場が2020年128億ドルから2025年235億ドルまで、年平均13.0％成長すると予測しています。本調査レポートでは、Hadoopビッグデータ分析の世界市場を広く調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・動向、コンポーネント別（ソリューション、サービス）分析、展開方式別（オンプレミス、クラウド）分析、組織規模別（大企業、中小企業）分析、ビジネス機能別（マーケティング・販売、オペレーション、金融、人事）分析、産業別（金融、輸送・物流、小売・eコマース、製造）分析、地域別分析、競争状況、企業評価・情報などをまとめております。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場概要・動向・Hadoopビッグデータ分析の世界市場規模：コンポーネント別（ソリューション、サービス）・Hadoopビッグデータ分析の世界市場規模：展開方式別（オンプレミス、クラウド）・Hadoopビッグデータ分析の世界市場規模：組織規模別（大企業、中小企業）・Hadoopビッグデータ分析の世界市場規模：ビジネス機能別（マーケティング・販売、オペレーション、金融、人事）...“Surging demand for enhancing customer experience and carrying out real-time patient health and asset monitoring, remotely, is expected to act as a growth opportunity for the Hadoop big data analytics market.” The global Hadoop big data analytics market size to grow from USD 12.8 billion in 2020 to USD 23.5 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 13.0% during the forecast period. Various factors such as the growing focus on digital transformation, rise in investments in analytics, increasing focus on remote monitoring in support of the COVID-19 pandemic, growing adoption of smart payment technologies, and business...

顧客分析の世界市場予測：コンポーネント別、展開モード別、組織規模別、用途別（キャンペーン管理、顧客行動分析、チャーン管理）、データソース別、産業別、地域別
TC 2946 / MarketsandMarkets / 2020年4月30日 / MarketsandMarkets社は顧客分析の世界市場が、2020年105億ドルから2025年242億ドルまで、年平均18.2％成長すると予測しています。本調査レポートでは、顧客分析の世界市場を広く調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場動向・産業トレンド、コンポーネント別（ソリューション、サービス）分析、展開モード別（クラウド、オンプレミス）分析、組織規模別（大企業、中小企業）分析、用途別（ブランド管理、キャンペーン管理、顧客行動分析、チャーン管理、製品管理）分析、データソース別（ウェブ、ソーシャルメディア、スマートフォン、Eメール、コールセンター）分析、産業別（金融、小売り、通信・IT、エネルギー、製造、医療）分析、地域別分析、競争状況、企業概要などを含め、今後の方向性を提示しています。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場動向・産業トレンド・顧客分析の世界市場：コンポーネント別（ソリューション、サービス）・顧客分析の世界市場：展開モード別（クラウド、オンプレミス）・顧客分析の世界市場：組織規模別（大企業、中小企業）・顧客分析の世界市場：用途別（ブランド管理、キャンペーン管理、顧客行動分析、チャーン管理、製品管理）..."The global customer analytics size to grow at a CAGR of 18.2% during the forecast period" The customer analytics market size is projected to grow from USD 10.5 billion in 2020 to USD 24.2 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 18.2% during the forecast period. The major factors driving the growth of customer analytics market include the need to understand customer buying behavior for a more personalized customer experience and advent of technologies, such as Artificial Intelligence (AI), Machine Learning (ML), and business process automation to streamline marketing operations. "Cloud deployment to grow at a...

ジオマーケティングの世界市場予測（〜2025）：コンポーネント別（ソフトウェア、サービス）、位置別（屋内、屋外）、展開モード別（クラウド、オンプレミス）、組織規模別（大企業、中小企業）、産業別、地域別
TC 7005 / MarketsandMarkets / 2020年8月24日 / Marketsandmarkets社はジオマーケティングの世界市場が2020年107億ドルから2025年325億ドルまで、年平均25.0％成長すると予測しています。本調査レポートでは、ジオマーケティングの世界市場を調査・分析することで、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場動向及び産業トレンド、コンポーネント別（ソフトウェア、サービス）分析、サービス別（アドバイザリー・コンサルティング、導入・統合、サポート・メンテナンス）分析、位置別（屋内、屋外）分析、展開モード別（クラウド、オンプレミス）分析、組織規模別（大企業、中小企業）分析、産業別（小売・商取引、医療・ライフサイエンス、旅行・ホスピタリティ、金融、メディア・エンターテインメント）分析、地域別分析、競争状況、企業概要など、今後の市場展望をまとめております。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場動向及び産業トレンド・ジオマーケティングの世界市場規模：コンポーネント別（ソフトウェア、サービス）・ジオマーケティングの世界市場規模：サービス別（アドバイザリー・コンサルティング、導入・統合、サポート・メンテナンス）・ジオマーケティングの世界市場規模：位置別（屋内、屋外）・ジオマーケティングの世界市場規模：展開モード別（クラウド、オンプレミス）...“Rise in demand for cloud services, rise in internet penetration, advanced technology for location based software to modernize legacy systems, better customer experience, driving the geomarketing deployment all over the globe” The geomarketing market size is projected to grow from USD 10.7 billion in 2020 to USD 32.5 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 25.0% during the forecast period.Increasing need to adopt cloud sevrices, for their scalability and flexibility, demand for modernizing legacy systems and applications, rise in remote work scenario, and better customer experience by applications is expected to drive demand for geomarketing. Every...

セキュリティ情報＆イベント管理の世界市場予測：コンポーネント別、用途別、展開モード別、組織規模別、産業別（情報、金融＆保険、医療＆社会支援、ユーティリティ）、地域別
TC 2240 / MarketsandMarkets / 2020年4月10日 / MarketsandMarkets社はセキュリティ情報＆イベント管理の世界市場が、2020年42憶ドルから2025年55憶ドルまで、年平均5.5％成長すると予測しています。本調査レポートでは、セキュリティ情報＆イベント管理の世界市場について調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場動向・産業トレンド、COVID-19の影響、コンポーネント別（ソリューション、サービス）分析、用途別（ログ管理、セキュリティ分析、その他）分析、展開モード別（クラウド、オンプレミス）分析、組織規模別（中小企業、大企業）分析、産業別（情報、金融＆保険、医療＆社会支援、ユーティリティ）分析、地域別分析、競争状況、企業概要などを含め、次の構成でお届け致します。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場動向・産業トレンド・COVID-19の影響・セキュリティ情報＆イベント管理の世界市場：コンポーネント別（ソリューション、サービス）・セキュリティ情報＆イベント管理の世界市場：用途別（ログ管理、セキュリティ分析、その他）・セキュリティ情報＆イベント管理の世界市場：展開モード別（クラウド、オンプレミス）...“The security information and event management market is expected to grow at a CAGR of 5.5% during the forecast period due to the push from regulatory bodies across the globe and increase in adoption of cybersecurity solutions.” The global Security Information and Event Management (SIEM) market size is expected to grow from USD 4.2 billion in 2020 to USD 5.5 billion by 2025, at a CAGR of 5.5% during the forecast period. The need for continuous monitoring and incident response, adhering to compliance requirements, gaining and maintaining certifications, and managing and retaining logs are the primary factors to drive the...

地理空間分析の世界市場予測（〜2025）：コンポーネント別、ソリューション別（ジオコーディング・リバースジオコーディング、テーママッピング・空間分析）、サービス別（コンサルティング）、種類別、技術別、展開モード別、組織規模別、用途別、産業別、地域別
TC 4091 / MarketsandMarkets / 2020年9月10日 / Marketsandmarkets社は地理空間分析の世界市場が2020年526億ドルから2025年963億ドルまで、年平均12.9％成長すると予測しています。本調査レポートでは、地理空間分析の世界市場を調査・分析することにより、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場動向及び産業トレンド、コンポーネント別（ソリューション、サービス）分析、ソリューション別（ジオコーディング・リバースジオコーディング、データ統合・ETL、報告・可視化、テーママッピング・空間分析、その他）分析、サービス別（コンサルティング、統合・導入、サポート・メンテナンス）分析、種類別（表面・フィールド分析、ネットワーク・ロケーション分析、地理的可視化、その他）分析、技術別（リモートセンシング、グローバルポジショニングシステム、地理情報システム、その他）分析、展開モード別（オンプレミス、クラウド）分析、組織規模別（大企業、中小企業）分析、用途別（測量、薬・公共安全、災害リスク軽減・管理、気候変動適応、その他）分析、産業別（ビジネス、自動車、実用性・コミュニケーション、政府機関、防御・インテリジェンス）分析、地域別分析、競争状況、企業評価マトリックス及び企業情報など、今後の方向性を明らかに致します。・イントロダクション・調査手法・エグゼクティブサマリー・プレミアムインサイト・市場動向及び産業トレンド・地理空間分析の世界市場規模：コンポーネント別（ソリューション、サービス）・地理空間分析の世界市場規模：ソリューション別（ジオコーディング・リバースジオコーディング、データ統合・ETL、報告・可視化、テーママッピング・空間分析、その他）・地理空間分析の世界市場規模：サービス別（コンサルティング、統合・導入、サポート・メンテナンス）・地理空間分析の世界市場規模：種類別（表面・フィールド分析、ネットワーク・ロケーション分析、地理的可視化、その他）...“Increasing number of AI and ML based GIS solutions, development of smart cities and urbanization, increased deployment of IoT sensors across locations, and advancement of bid data analytics” The geospatial analyticsmarket size is projected to grow from USD 52.6billion in 2020 to USD 96.3billion by 2025, at a Compound Annual Growth Rate (CAGR) of 12.9% during the forecast period. The major factors drivingthe growth of the geospatial analyticsmarket include the increasing number of AI and ML based GIS solutions, development of smart cities and urbanization, increased deployment of IoT sensors across locations, and advancement of bid data analyticsfor organizations by...

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