Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026

世界のチャットボット市場予測:コンポーネント別、種類別、用途別、チャネル統合別、ビジネス機能別、産業別、地域別

◆タイトル:Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026
◆商品コード:TC4647
◆調査・発行会社:MarketsandMarkets
◆発行日:2021年3月18日
◆ページ数:323
◆レポート形式:PDF / 英語
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【レポートの概要】

マーケッツアンドマーケッツ社は、世界のチャットボット市場規模が2020年29億ドルから2026年105億ドルまで、年平均23.5%成長すると予測しています。本調査資料では、チャットボットの世界市場について調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要、コンポーネント別(ソリューション、サービス)分析、種類別(ルールベース、AIベース)分析、展開モード別(オンプレミス、クラウド)分析、チャネル統合別(ウェブサイト、コンタクトセンター、ソーシャルメディア、モバイルアプリケーション)分析、地域別分析、競争状況、企業情報、隣接・関連市場などを掲載しています。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場概要
・世界のチャットボット市場規模:コンポーネント別(ソリューション、サービス)
・世界のチャットボット市場規模:種類別(ルールベース、AIベース)
・世界のチャットボット市場規模:展開モード別(オンプレミス、クラウド)
・世界のチャットボット市場規模:チャネル統合別(ウェブサイト、コンタクトセンター、ソーシャルメディア、モバイルアプリケーション)
・世界のチャットボット市場規模:地域別
・競争状況
・企業情報
・隣接・関連市場

“The global Chatbot market size to grow from USD 2.9 billion in 2020 to USD 10.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 23.5% during the forecast period.”
The adoption of chatbot solutions is considerable and is projected to grow at a good pace in the coming years. One of the factors contributing to the growth of the chatbot market is the advent of technologies, such as analytics, AI, and cloud, which enable various industries to organize their operations. Furthermore, the increasing customer demand for self-services is accelerating the adoption of chatbots, thus offering a competitive advantage to businesses.

“The chatbot market is estimated to witness a trivial slowdown in 2020 due to the global lockdown. ” The COVID-19 pandemic has increased the churn rate and shuddered almost every industry. The lockdown is impacting global manufacturing, and supply chains and logistics as the continuity of operations for various sectors is badly impacted. The sectors facing the greatest drawbacks are manufacturing, transportation and logistics, and retail and consumer goods. The availability of essential items is impacted due to the lack of manpower to work on production lines, supply chains, and transportation, although the essential items are exempted from the lockdown. The condition is expected to come under control by early 2021, while the demand for chatbot solutions and services is expected to increase due to the increasing demand for enhancing customer experience and building a personalized relationship with prospects. Several verticals would deploy a diverse array of chatbot solutions and services to enable digital transformation initiatives, which address mission-critical processes, improve operations, and differentiate customer viewing experiences. The reduction in operational costs, better customer experiences, resolution of customer queries, enhanced visibility into processes and operations, and improved real-time decision-making are key business and operational priorities that are expected to drive the adoption of chatbots.

“The services segment is expected to grow at a higher CAGR during the forecast period”
The global chatbot market is segmented on the basis of components into solutions and services. Based on the solutions segment, the market is divided into platform and software. The services segment is further divided into managed services and professional services. The services segment is expected to grow at a higher CAGR during the forecast period. The growing use of AI and analytics for policymaking, environmental analysis, and real-time decision-making is expected to increase the adoption of services.

“The AI-based segment to grow at a higher CAGR during the forecast period”
The global chatbot market is segmented on the baisis of type into into rule based and AI based. The AI-based segment is expected to at a higher CAGR during the forecast period. Due to intelligent customer engagement and the self-learning process, the AI-based segment is anticipated to register the fastest growth during the forecast period.

“Among verticals, the healthcare and life sciences segment to grow at the highest CAGR during the forecast period”
The chatbot market is segmented into the various verticals, particularly BFSI, IT and telecom, retail and eCommerce, healthcare and life sciences, transportation and logistics, government, travel and hospitality, media and entertainment, and others (education, energy and utilities, and manufacturing). Key factors favoring the growth of chatbots across these verticals include the rising technology advancements and growing availability of industry-specific chatbots. Healthcare and life sciences vertocal is expected to grow at the highest CAGR during the forecast period. Chatbots have the potential to revolutionize healthcare. They can substantially boost efficiency and improve the accuracy of symptom collection and ailment identification, preventive care, post-recovery care, and feedback procedures.

“APAC to grow at a higher CAGR during the forecast period”
The chatbot market has been segmented into five regions: North America, Europe, APAC, MEA, and Latin America. Among these regions, North America is projected to hold the largest market size during the forecast period. APAC is expected to grow at the highest CAGR during the forecast period. Countries in APAC are technology-driven and present major opportunities in terms of investments and revenue. These countries include China, Singapore, Japan, and India. Factors such as flexible economic conditions, industrialization- and globalization-motivated policies of governments, and digitalization are expected to support the growth of the chatbot market in APAC.

Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the chatbot market.
 By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
 By Designation: C-Level Executives: 50%, Directors: 30%, and Others: 20%
 By Region: North America: 25%, APAC: 30%, Europe: 30%, MEA: 10%, and Latin America: 5%

The report includes the study of key players offering chatbot solutions and services. It profiles major vendors in the global chatbot market. The major vendors in the global chatbot market are include IBM (US), Microsoft (US), Google (US), AWS (US), Nuance (US), Oracle (US), Creative Virtual (UK), Artificial Solutions (Spain), Kore.ai (US), Inbenta (US), [24]7.AI (US), Aivo (Argentina) ServiceNow (US), Conversica (US), Personetics (US), LiveChat (Poland), MindMeld (US), CogniCor (US), Gupshup (US), Contus (India), Chatfuel (US), KeyReply (Singapore), SmartBots (US), Yellow Messenger (India), Kevit (India), Yekaliva (India), and Pypestream (US).

Research Coverage
The market study covers the chatbot market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, type, application, organization size, deployment mode, vertical, and regions. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall chatbot market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

15 COMPETITIVE LANDSCAPE 211
15.1 OVERVIEW 211
15.2 MARKET EVALUATION FRAMEWORK 211
FIGURE 54 MARKET EVALUATION FRAMEWORK: PARTNERSHIPS AND EXPANSIONS FROM 2018 TO 2021 211
15.3 MARKET SHARE, 2020 212
FIGURE 55 IBM LED CHATBOT MARKET IN 2020 212
15.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS 213
FIGURE 56 REVENUE ANALYSIS OF KEY MARKET PLAYERS 213
15.5 KEY MARKET DEVELOPMENTS 214
15.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 214
TABLE 226 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018–2021 214
15.5.2 DEALS 220
TABLE 227 DEALS, 2018-2021 220
15.5.3 OTHERS 227
TABLE 228 OTHERS, 2018–2020 227
15.6 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY 228
FIGURE 57 RANKING OF KEY PLAYERS, 2020 229
15.7 COMPANY EVALUATION MATRIX, 2020 229
15.7.1 STAR 229
15.7.2 EMERGING LEADERS 229
15.7.3 PERVASIVE 229
15.7.4 PARTICIPANTS 229
FIGURE 58 CHATBOT MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020 230
15.7.5 STRENGTH OF PRODUCT PORTFOLIO 231
FIGURE 59 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE CHATBOT MARKET 231
15.7.6 BUSINESS STRATEGY EXCELLENCE 232
FIGURE 60 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE CHATBOT MARKET 232
15.8 STARTUP/SME EVALUATION MATRIX, 2020 233
15.8.1 PROGRESSIVE COMPANIES 233
15.8.2 RESPONSIVE COMPANIES 233
15.8.3 DYNAMIC COMPANIES 233
15.8.4 STARTING BLOCKS 233
FIGURE 61 CHATBOT MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020 234
15.8.5 STRENGTH OF PRODUCT PORTFOLIO 235
FIGURE 62 PRODUCT PORTFOLIO ANALYSIS OF TOP STARTUPS IN THE CHATBOT MARKET 235
15.8.6 BUSINESS STRATEGY EXCELLENCE 235
FIGURE 63 BUSINESS STRATEGY EXCELLENCE OF TOP STARTUPS IN THE CHATBOT MARKET 235
16 COMPANY PROFILES 236
16.1 INTRODUCTION 236
(Business Overview, Products & Services, Key Insights, Recent Developments, COVID-19 Developments, MnM View)*
16.2 MAJOR PLAYERS 236
16.2.1 IBM 236
TABLE 229 IBM: BUSINESS OVERVIEW 236
FIGURE 64 IBM: FINANCIAL OVERVIEW 237
16.2.2 MICROSOFT 242
TABLE 230 MICROSOFT: BUSINESS OVERVIEW 242
FIGURE 65 MICROSOFT: FINANCIAL OVERVIEW 243
TABLE 231 MICROSOFT: PRODUCT OFFERED 243
16.2.3 GOOGLE 248
TABLE 232 GOOGLE: BUSINESS OVERVIEW 248
FIGURE 66 GOOGLE: FINANCIAL OVERVIEW 249
TABLE 233 GOOGLE: PRODUCT OFFERED 249
16.2.4 AMAZON WEB SERVICES (AWS) 255
TABLE 234 AWS: BUSINESS OVERVIEW 255
FIGURE 67 AWS: FINANCIAL OVERVIEW 255
TABLE 235 AWS: PRODUCT OFFERED 256
16.2.5 NUANCE COMMUNICATIONS 260
TABLE 236 NUANCE COMMUNICATIONS: BUSINESS OVERVIEW 260
FIGURE 68 NUANCE COMMUNICATIONS: FINANCIAL OVERVIEW 261
TABLE 237 NUANCE COMMUNICATIONS: PRODUCT OFFERED 261
16.2.6 SERVICENOW 264
TABLE 238 SERVICENOW: BUSINESS OVERVIEW 264
FIGURE 69 SERVICENOW: FINANCIAL OVERVIEW 265
TABLE 239 SERVICENOW: PRODUCT OFFERED 265
16.2.7 CREATIVE VIRTUAL 268
TABLE 240 CREATIVE VIRTUAL: BUSINESS OVERVIEW 268
TABLE 241 CREATIVE VIRTUAL: PRODUCT OFFERED 268
16.2.8 KORE.AI 270
TABLE 242 KORE.AI: BUSINESS OVERVIEW 270
TABLE 243 KORE.AI: PRODUCT OFFERED 270
16.2.9 ARTIFICIAL SOLUTIONS 272
TABLE 244 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW 272
TABLE 245 ARTIFICIAL SOLUTIONS: PRODUCT OFFERED 272
16.2.10 INBENTA 277
TABLE 246 INBENTA: BUSINESS OVERVIEW 277
TABLE 247 INBENTA: PRODUCT OFFERED 277
16.2.11 [24]7.AI 279
TABLE 248 [24]7.AI: BUSINESS OVERVIEW 279
TABLE 249 [24]7.AI: PRODUCT OFFERED 279
16.2.12 AIVO 281
TABLE 250 AIVO: BUSINESS OVERVIEW 281
TABLE 251 AIVO: PRODUCT OFFERED 281
16.2.13 CONVERSICA 283
TABLE 252 CONVERSICA: BUSINESS OVERVIEW 283
TABLE 253 CONVERSICA: PRODUCT OFFERED 283
16.2.14 PERSONETICS 286
TABLE 254 PERSONETICS: BUSINESS OVERVIEW 286
TABLE 255 PERSONETICS: PRODUCT OFFERED 286
16.2.15 ORACLE 288
16.2.16 LIVECHAT 288
16.2.17 MINDMELD 289
16.2.18 COGNICOR TECHNOLOGIES 289
16.2.19 GUPSHUP 290
16.2.20 CONTUS 291
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, COVID-19 Developments, MnM View might not be captured in case of unlisted companies.
16.3 STARTUP / SME PLAYERS 292
16.3.1 CHATFUEL 292
16.3.2 KEYREPLY 292
16.3.3 SMARTBOTS 293
16.3.4 YELLOW MESSENGER 294
16.3.5 KEVIT 294
16.3.6 YEKALIVA 295
16.3.7 PYPESTREAM 296
17 ADJACENT AND RELATED MARKETS 297
17.1 INTRODUCTION 297
17.2 CONVERSATIONAL AI MARKET- GLOBAL FORECAST TO 2025 297
17.2.1 MARKET DEFINITION 297
17.2.2 MARKET OVERVIEW 297
17.2.2.1 Conversational AI market, By component 297
TABLE 256 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2019 (USD MILLION) 298
TABLE 257 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2019–2025 (USD MILLION) 298

17.2.2.2 Conversational AI market, By type 298
TABLE 258 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION) 298
TABLE 259 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION) 299
17.2.2.3 Conversational AI market, by technology 299
TABLE 260 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2016–2019 (USD MILLION) 299
TABLE 261 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2019–2025 (USD MILLION) 299
17.2.2.4 Conversational AI market, By deployment mode 300
TABLE 262 CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2016–2019 (USD MILLION) 300
TABLE 263 CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2019–2025 (USD MILLION) 300
17.2.2.5 Conversational AI market, By application 300
TABLE 264 CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2016–2019 (USD MILLION) 301
TABLE 265 CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2019–2025 (USD MILLION) 301
17.2.2.6 Conversational AI market, By vertical 301
TABLE 266 CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2019 (USD MILLION) 302
TABLE 267 CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2019–2025 (USD MILLION) 302
17.2.2.7 Conversational AI market, By region 302
TABLE 268 CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 303
TABLE 269 CONVERSATIONAL AI MARKET SIZE, BY REGION, 2019–2025(USD MILLION) 303
17.3 VOICE ANALYTICS MARKET 303
17.3.1 MARKET DEFINITION 303
17.3.2 MARKET OVERVIEW 303
TABLE 270 VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017-2024 (USD MILLION) 304
TABLE 271 VOICE ANALYTICS MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 304
TABLE 272 VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE,
2017–2024 (USD MILLION) 305
TABLE 273 VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 305
TABLE 274 VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION) 305
TABLE 275 VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 306
TABLE 276 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 306
TABLE 277 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 307
TABLE 278 EUROPE: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 307
TABLE 279 EUROPE: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 308
TABLE 280 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 308
TABLE 281 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 309
TABLE 282 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 309
TABLE 283 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 310
TABLE 284 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE,
BY APPLICATION, 2017–2024 (USD MILLION) 310
TABLE 285 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 311
18 APPENDIX 312
18.1 INDUSTRY EXPERTS 312
18.2 DISCUSSION GUIDE 313
18.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 319
18.4 AVAILABLE CUSTOMIZATIONS 321
18.5 RELATED REPORTS 321
18.6 AUTHOR DETAILS 322

★調査レポート[世界のチャットボット市場予測:コンポーネント別、種類別、用途別、チャネル統合別、ビジネス機能別、産業別、地域別] ( Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026 / TC4647) 販売に関する免責事項
[世界のチャットボット市場予測:コンポーネント別、種類別、用途別、チャネル統合別、ビジネス機能別、産業別、地域別] ( Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026 / TC4647) についてEメールでお問い合わせ


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