Referral Management Market by Component (Software [Integrated, Standalone], Services), Mode of Delivery (Cloud-Based, On-Premise), Type (Inbound , Outbound), End User (Providers, Payers, Others) - Analysis & Global Forecasts to 2025

リファラル管理の世界市場予測(〜2025):コンポーネント別(ソフトウェア(統合、スタンドアロン)、サービス)、配信モード(クラウドベース、オンプレミス)、種類別(インバウンド、アウトバウンド)、エンドユーザー別(プロバイダー、支払人、その他)

◆タイトル:Referral Management Market by Component (Software [Integrated, Standalone], Services), Mode of Delivery (Cloud-Based, On-Premise), Type (Inbound , Outbound), End User (Providers, Payers, Others) - Analysis & Global Forecasts to 2025
◆商品コード:HIT 3236
◆調査・発行会社:MarketsandMarkets
◆発行日:2020年8月21日
◆ページ数:139
◆レポート形式:PDF / 英語
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【レポートの概要】

Marketsandmarkets社はリファラル管理の世界市場が2020年28億ドルから2025年60億ドルまで、年平均16.7%成長すると予測しています。本調査レポートでは、リファラル管理の世界市場を調査・分析することで、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場動向、コンポーネント別(ソフトウェア、サービス)分析、展開モード別(クラウドベース、オンプレミス)分析、種類別(インバウンド、アウトバウンド)分析、エンドユーザー別(プロバイダー、支払人、その他)分析、地域別分析、競争状況、企業評価マトリックス及び企業情報など、今後の市場展望をまとめております。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場動向
・リファラル管理の世界市場規模:コンポーネント別(ソフトウェア、サービス)
・リファラル管理の世界市場規模:展開モード別(クラウドベース、オンプレミス)
・リファラル管理の世界市場規模:種類別(インバウンド、アウトバウンド)
・リファラル管理の世界市場規模:エンドユーザー別(プロバイダー、支払人、その他)
・リファラル管理の世界市場規模:地域別
・競争状況
・企業評価マトリックス及び企業情報

“Various government initiatives focusing on healthcare digitization and increasing adoption of healthcare IT solutions across the healthcare facilities are set to drive the referral management market.”
The global referral management market is projected to reach 6.0 billion by 2025 from USD 2.8 billion in 2020 at a CAGR of 16.7%. Growth in the referral management market can be attributed to factors such as technological advancements in healthcare sector, advantages associated with automated referral processes, rising patient pool worldwide & increased funding for healthcare IT solutions. However, data security concerns and dearth of skilled healthcare IT professionals may prove to be restraints for the market growth.

“The COVID-19 pandemic has impacted the medical practices of all sizes.”
The large patient volumes visiting healthcare facilities on a daily basis are creating an immense pressure on the healthcare providers. The rapid spread of this disease has resulted in a shortage of healthcare workers, which has driven the demand for referral management solutions and services for ensuring end-to-end patient care to ensure complete recovery. The critical need for social distancing has increased the demand for virtual care. Various players operating in this market have introduced COVID-19 related features into their existing referral management solutions or developed temporary platforms, which are being made available to the users free of cost. The growing need to gain higher patient access and avoid loss of referrals will further boost the referral management market growth.

“The software component is expected to hold the largest market share during the forecast period.”
On the basis of component, the referral management market has been segmented into software and services. The software segment is expected to hold the largest market share during the forecast period. Introduction of advanced integrated and standalone software solutions along with periodic software upgrades is expected to foster the growth of this market segment.

“The cloud-based mode of delivery segment is expected to grow at the highest rate during the forecast period.”
On the basis of mode of delivery, the referral management market is segmented into cloud-base and on-premise. The cloud-based segment is expected to grow at the highest rate during the forecast period. The large share and high growth of this segment can be attributed reduction in the cost of deploying referral management solutions and enhanced capacity flexibility.

“High volumes of inbound referrals to garner large market share during the forecast period.”
On the basis of type, the referral management market is segmented inbound and outbound referrals. The inbound referrals segment is projected to command the largest market share during the forecast period. The growing adoption of referral management solutions in hospitals and specialist centers is the major factor contributing to the large share of this segment.

“The providers segment is expected to hold the largest share during the forecast period.”
On the basis of end user, the referral management market is segmented into providers, payers and others. The providers segment is expected to grow at the highest rate during the forecast period. The large share and high growth of this segment can be attributed to factors such as increased adoption of referral management solutions by the primary care physicians, specialists and other healthcare providers to streamline patient referral process and reduce network leakages.

“The Asia Pacific referral management market is expected to grow at the highest rate during the forecast period.”
Geographically, the referral management market is segmented into North America, Europe, Asia Pacific (APAC), and the Rest of the World. The Asia Pacific market is expected to grow at the highest rate during the forecast period. The high growth in this region can be attributed to the technology revolution in healthcare sector and growing emphasis of government on connected healthcare approach in this region. Growing geriatric patient pool in the APAC countries, demanding for advanced healthcare services and efficient care transition will further support the regional market growth.

Breakdown of supply-side primary interviews:
• By Company Type: Tier 1 – 60%, Tier 2 – 18%, and Tier 3 – 22%
• By Designation: C-level – 35%, Director-level – 25%, and Others – 40%
• By Region: North America – 20%, Europe – 25%, APAC – 40%, and RoW – 15%

Some of the major players in the market include Cerner Corporation (US), eHealth Technologies (US), ReferralMD (US), CarePort Health (an Allscripts Company) (US), Kyruus (US), Eceptionist (US), Change Healthcare (US), HealthViewX (US), Persistent Systems (India), Fibroblast (US), Conifer Health Solutions (US), Blockit (US), Optum (US), par8o (US), Evariant (US), Dental CareLinks (US), ReferWell (US), Keet Health(US), Arcadia (US) and EZ Referral (Canada).

Research Coverage
This report studies the referral management market based on component, mode of delivery, type, end user, and region. The report also studies factors (such as drivers, restraints, opportunities, and challenges) affecting market growth. It analyzes the opportunities and challenges in the market and provides details of the competitive landscape for market leaders. Furthermore, the report analyzes micro markets with respect to their individual growth trends and forecasts the revenue of the market segments with respect to four main regions and respective countries.

Key Benefits of Buying the Report
This report focuses on various levels of analysis—industry trends, market share of top players, and company profiles, which together form basic views and analyze the competitive landscape, emerging segments of the referral management market, and high-growth regions and their drivers, restraints, challenges, and opportunities. The report will help both established firms as well as new entrants/smaller firms to gauge the pulse of the market and garner greater market shares.

【レポートの目次】

1 INTRODUCTION 21
1.1 OBJECTIVES OF THE STUDY 21
1.2 MARKET DEFINITION 21
1.2.1 MARKET SCOPE 22
1.2.2 MARKETS COVERED 23
1.2.3 YEARS CONSIDERED FOR THE STUDY 23
1.3 CURRENCY 23
1.4 LIMITATIONS 24
1.5 STAKEHOLDERS 24
1.6 SUMMARY OF CHANGES 24
2 RESEARCH METHODOLOGY 26
2.1 RESEARCH DATA 26
2.2 RESEARCH METHODOLOGY STEPS 26
FIGURE 1 RESEARCH METHODOLOGY: REFERRAL MANAGEMENT MARKET 26
FIGURE 2 RESEARCH DESIGN 27
2.2.1 SECONDARY DATA 28
2.2.1.1 Secondary sources 28
2.2.2 PRIMARY DATA 29
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 30
2.2.2.1 Primary sources 30
2.2.2.2 Key insights from primary sources 31
2.2.3 MARKET SIZE ESTIMATION METHODOLOGY 31
FIGURE 4 RESEARCH METHODOLOGY: HYPOTHESIS BUILDING 32
2.2.4 PROVIDER-BASED MARKET ESTIMATION 33
2.3 MARKET DATA ESTIMATION AND TRIANGULATION 34
FIGURE 5 DATA TRIANGULATION METHODOLOGY 34
2.4 ASSUMPTIONS FOR THE STUDY 35
3 EXECUTIVE SUMMARY 36
FIGURE 6 REFERRAL MANAGEMENT MARKET, BY TYPE, 2020 VS. 2025 (USD MILLION) 36
FIGURE 7 REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2020 VS. 2025 (USD MILLION) 37
FIGURE 8 REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2020 VS. 2025 (USD MILLION) 37
FIGURE 9 REFERRAL MANAGEMENT MARKET SHARE, BY END USER, 2019 38
FIGURE 10 GEOGRAPHICAL SNAPSHOT OF THE REFERRAL MANAGEMENT MARKET 39

4 PREMIUM INSIGHTS 40
4.1 REFERRAL MANAGEMENT MARKET OVERVIEW 40
FIGURE 11 FOCUS OF GOVERNMENTS ON HEALTHCARE DIGITIZATION IS SUPPORTING THE GROWTH OF THIS MARKET 40
4.2 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY TYPE & COUNTRY (2019) 41
FIGURE 12 INBOUND REFERRALS ACCOUNTED FOR THE LARGEST SHARE OF THE NORTH AMERICAN REFERRAL MANAGEMENT MARKET IN 2019 41
4.3 REFERRAL MANAGEMENT MARKET SHARE, BY TYPE, 2020 VS. 2025 41
FIGURE 13 INBOUND REFERRALS WILL CONTINUE TO DOMINATE THE REFERRAL MANAGEMENT MARKET IN 2025 41
4.4 REFERRAL MANAGEMENT MARKET SHARE, BY COMPONENT, 2020 VS. 2025 42
FIGURE 14 SOFTWARE SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SHARE IN 2020 42
4.5 REFERRAL MANAGEMENT MARKET SHARE, BY MODE OF DELIVERY, 2020 VS. 2025 42
FIGURE 15 CLOUD-BASED SOLUTIONS DOMINATE THE REFERRAL MANAGEMENT MARKET 42
4.6 REFERRAL MANAGEMENT MARKET, BY END USER, 2020 VS. 2025 (USD MILLION) 43
FIGURE 16 PROVIDERS ARE THE LARGEST END USERS OF THE REFERRAL MANAGEMENT MARKET 43
5 MARKET OVERVIEW 44
5.1 INTRODUCTION 44
5.2 MARKET DYNAMICS 44
FIGURE 17 REFERRAL MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 44
5.2.1 DRIVERS 45
5.2.1.1 Increasing government initiatives to incorporate IT solutions in healthcare 45
5.2.1.2 Benefits offered by automated referral processes 46
5.2.1.3 Rising geriatric population and the subsequent increase in the incidence of chronic diseases 46
5.2.2 RESTRAINTS 47
5.2.2.1 Lack of skilled healthcare IT professionals 47
5.2.3 OPPORTUNITIES 47
5.2.3.1 The APAC market to offer high growth potential 47
5.2.3.2 Cloud-based models offer significant growth opportunities 48
5.2.4 CHALLENGES 48
5.2.4.1 Reluctance to adopt HCIT solutions and data security concerns 48
5.2.4.2 Lack of awareness 49
5.3 IMPACT OF THE COVID-19 PANDEMIC ON THE REFERRAL MANAGEMENT MARKET 49

6 REFERRAL MANAGEMENT MARKET, BY COMPONENT 51
6.1 INTRODUCTION 52
TABLE 1 REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 52
6.2 SOFTWARE 52
TABLE 2 REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 53
TABLE 3 REFERRAL MANAGEMENT SOFTWARE MARKET, BY REGION,
2018–2025 (USD MILLION) 53
6.2.1 INTEGRATED SOFTWARE 53
6.2.1.1 Integration of referral management systems with EMRs increases referral volume by 250−300% 53
TABLE 4 INTEGRATED SOFTWARE MARKET, BY REGION, 2018–2025 (USD MILLION) 54
6.2.2 STANDALONE SOFTWARE 54
6.2.2.1 Standalone software provides high data security 54
TABLE 5 STANDALONE SOFTWARE MARKET, BY REGION, 2018–2025 (USD MILLION) 55
6.3 SERVICES 55
6.3.1 NEED FOR SOFTWARE INTEROPERABILITY & TRAINING FOR ADVANCED SOLUTIONS WILL BOOST THE GROWTH OF THIS MARKET 55
TABLE 6 REFERRAL MANAGEMENT SERVICES MARKET, BY REGION,
2018–2025 (USD MILLION) 56
7 REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY 57
7.1 INTRODUCTION 58
TABLE 7 PROS AND CONS OF THE ON-PREMISE MODE OF DELIVERY 58
TABLE 8 PROS AND CONS OF THE CLOUD-BASED MODE OF DELIVERY 58
TABLE 9 REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 59
7.1.1 CLOUD-BASED DELIVERY 59
7.1.1.1 Cloud-based delivery eliminates the upfront hardware expenses 59
TABLE 10 REFERRAL MANAGEMENT MARKET FOR CLOUD-BASED DELIVERY, BY REGION, 2018–2025 (USD MILLION) 60
7.1.2 ON-PREMISE DELIVERY 60
7.1.2.1 On-premise delivery allows customization of solutions according to vendor requirements 60
TABLE 11 REFERRAL MANAGEMENT MARKET FOR ON-PREMISE DELIVERY, BY REGION, 2018–2025 (USD MILLION) 61
8 REFERRAL MANAGEMENT MARKET, BY TYPE 62
8.1 INTRODUCTION 63
TABLE 12 REFERRAL MANAGEMENT MARKET, BY TYPE, 2018–2025 (USD MILLION) 63
8.2 INBOUND REFERRALS 63
8.2.1 HIGH VOLUME OF INBOUND REFERRALS FROM MULTIPLE REFERRING CHANNELS TO DRIVE MARKET GROWTH 63
TABLE 13 INBOUND REFERRAL MANAGEMENT MARKET, BY REGION,
2018–2025 (USD MILLION) 64
8.3 OUTBOUND REFERRALS 64
8.3.1 INCREASED DEMAND FOR PATIENT REFERRAL SYSTEMS BY FOHCS AND CHCS TO SUPPORT MARKET GROWTH 64
TABLE 14 OUTBOUND REFERRAL MANAGEMENT MARKET, BY REGION,
2018–2025 (USD MILLION) 64
9 REFERRAL MANAGEMENT MARKET, BY END USER 65
9.1 INTRODUCTION 66
TABLE 15 REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 66
9.1.1 PROVIDERS 66
9.1.1.1 Referral management solutions improve the profitability of healthcare providers by reducing patient referral leakages 66
TABLE 16 REFERRAL MANAGEMENT MARKET FOR PROVIDERS, BY REGION,
2018–2025 (USD MILLION) 67
9.1.2 PAYERS 67
9.1.2.1 Referral management solutions help payers increase operational efficiency 67
TABLE 17 REFERRAL MANAGEMENT MARKET FOR PAYERS, BY REGION,
2018–2025 (USD MILLION) 67
9.1.3 OTHER END USERS 68
TABLE 18 REFERRAL MANAGEMENT MARKET FOR OTHER END USERS, BY REGION, 2018–2025 (USD MILLION) 68
10 REFERRAL MANAGEMENT MARKET, BY REGION 69
10.1 INTRODUCTION 70
FIGURE 18 NORTH AMERICA WILL CONTINUE TO DOMINATE THE REFERRAL MANAGEMENT MARKET IN THE FORECAST PERIOD 70
TABLE 19 REFERRAL MANAGEMENT MARKET, BY REGION, 2018–2025 (USD MILLION) 70
10.2 NORTH AMERICA 71
FIGURE 19 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SNAPSHOT 71
TABLE 20 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY COUNTRY,
2018–2025 (USD MILLION) 72
TABLE 21 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 72
TABLE 22 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY COMPONENT, 2018–2025 (USD MILLION) 72
TABLE 23 NORTH AMERICA: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2025 (USD MILLION) 73
TABLE 24 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY, 2018–2025 (USD MILLION) 73
TABLE 25 NORTH AMERICA: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 73
10.2.1 US 73
10.2.1.1 Adoption of healthcare IT solutions to curtail the rising healthcare costs in the US 73
TABLE 26 US: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018–2025 (USD MILLION) 74
TABLE 27 US: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 74
TABLE 28 US: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 75
TABLE 29 US: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 75
TABLE 30 US: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 75
10.2.2 CANADA 75
10.2.2.1 Developments in healthcare infrastructure to drive market growth in Canada 75
TABLE 31 CANADA: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 76
TABLE 32 CANADA: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 77
TABLE 33 CANADA: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 77
TABLE 34 CANADA: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 77
TABLE 35 CANADA: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 78
10.3 EUROPE 78
TABLE 36 EUROPE: REFERRAL MANAGEMENT MARKET, BY COUNTRY,
2018–2025 (USD MILLION) 78
TABLE 37 EUROPE: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 79
TABLE 38 EUROPE: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 79
TABLE 39 EUROPE: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 79
TABLE 40 EUROPE: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 79
TABLE 41 EUROPE: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 80
10.3.1 GERMANY 80
10.3.1.1 Germany to register the highest growth in the European referral management market 80
TABLE 42 GERMANY: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 81
TABLE 43 GERMANY: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 81
TABLE 44 GERMANY: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 81
TABLE 45 GERMANY: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY, 2018–2025 (USD MILLION) 81
TABLE 46 GERMANY: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 82
10.3.2 UK 82
10.3.2.1 Government initiatives to drive the adoption of HCIT solutions in the UK 82
TABLE 47 UK: REFERRAL MANAGEMENT MARKET, BY TYPE, 2018–2025 (USD MILLION) 83
TABLE 48 UK: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 83
TABLE 49 UK: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 83
TABLE 50 UK: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 83
TABLE 51 UK: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 84
10.3.3 FRANCE 84
10.3.3.1 Rising geriatric population in the country to support the growth of the referral management market in France 84
TABLE 52 FRANCE: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 85
TABLE 53 FRANCE: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 85
TABLE 54 FRANCE: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 85
TABLE 55 FRANCE: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 85
TABLE 56 FRANCE: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 86
10.3.4 ITALY 86
10.3.4.1 High prevalence of chronic diseases in the country to
support market growth 86
TABLE 57 ITALY: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 86
TABLE 58 ITALY: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 87
TABLE 59 ITALY: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 87
TABLE 60 ITALY: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 87
TABLE 61 ITALY: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 87
10.3.5 ROE 88
TABLE 62 ROE: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 88
TABLE 63 ROE: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 88
TABLE 64 ROE: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 89
TABLE 65 ROE: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 89
TABLE 66 ROE: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 89
10.4 ASIA PACIFIC 89
FIGURE 20 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET SNAPSHOT 90
TABLE 67 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY COUNTRY,
2018–2025 (USD MILLION) 91
TABLE 68 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 91
TABLE 69 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 91
TABLE 70 ASIA PACIFIC: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2025 (USD MILLION) 92
TABLE 71 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY, 2018–2025 (USD MILLION) 92
TABLE 72 ASIA PACIFIC: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 92
10.4.1 JAPAN 93
10.4.1.1 Healthcare reforms in Japan to emphasize on the use of healthcare information technology 93
TABLE 73 JAPAN: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 93
TABLE 74 JAPAN: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 94
TABLE 75 JAPAN: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 94
TABLE 76 JAPAN: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 94
TABLE 77 JAPAN: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 95
10.4.2 CHINA 95
10.4.2.1 China is the fastest-growing market for referral management solutions 95
TABLE 78 CHINA: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 96
TABLE 79 CHINA: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 96
TABLE 80 CHINA: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 96
TABLE 81 CHINA: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 97
TABLE 82 CHINA: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 97
10.4.3 INDIA 97
10.4.3.1 Government initiatives to bring digital transformation in the Indian healthcare industry 97
TABLE 83 INDIA: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 98
TABLE 84 INDIA: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 98
TABLE 85 INDIA: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 98
TABLE 86 INDIA: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 99
TABLE 87 INDIA: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 99
10.4.4 ROAPAC 99
TABLE 88 ROAPAC: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 100
TABLE 89 ROAPAC: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 100
TABLE 90 ROAPAC: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 100
TABLE 91 ROAPAC: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 101
TABLE 92 ROAPAC: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 101
10.5 REST OF THE WORLD (ROW) 101
TABLE 93 ROW: REFERRAL MANAGEMENT MARKET, BY TYPE,
2018–2025 (USD MILLION) 102
TABLE 94 ROW: REFERRAL MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 102
TABLE 95 ROW: REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE,
2018–2025 (USD MILLION) 102
TABLE 96 ROW: REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY,
2018–2025 (USD MILLION) 103
TABLE 97 ROW: REFERRAL MANAGEMENT MARKET, BY END USER,
2018–2025 (USD MILLION) 103
11 COMPETITIVE LANDSCAPE 104
11.1 OVERVIEW 104
11.2 MARKET EVALUATION FRAMEWORK 104
FIGURE 21 MARKET EVALUATION FRAMEWORK: PARTNERSHIPS & COLLABORATIONS WERE THE MOST WIDELY ADOPTED GROWTH STRATEGIES 104
FIGURE 22 KEY DEVELOPMENTS IN THE REFERRAL MANAGEMENT MARKET
(JANUARY 2017-JUNE 2020) 105
11.3 MARKET RANKING 106
FIGURE 23 CERNER CORPORATION DOMINATED THE REFERRAL
MANAGEMENT MARKET IN 2019 106
11.4 COMPETITIVE SCENARIO 106
11.4.1 PARTNERSHIPS & COLLABORATIONS 107
TABLE 98 PARTNERSHIPS & COLLABORATIONS (JANUARY 2017–JUNE 2020) 107
11.4.2 ACQUISITIONS 108
TABLE 99 ACQUISITIONS (JANUARY 2017–JUNE 2020) 108
11.4.3 PRODUCT LAUNCHES 108
TABLE 100 PRODUCT LAUNCHES (JANUARY 2017–JUNE 2020) 108
12 COMPANY EVALUATION MATRIX & COMPANY PROFILES 109
12.1 COMPANY EVALUATION MATRIX DEFINITION & METHODOLOGY 109
12.1.1 VISIONARY LEADERS 109
12.1.2 INNOVATORS 109
12.1.3 EMERGING COMPANIES 109
12.1.4 DYNAMIC DIFFERENTIATORS 109
FIGURE 24 COMPANY EVALUATION MATRIX: REFERRAL MANAGEMENT MARKET, 2019 110
12.2 COMPANY PROFILES 111
(Business Overview, Products Offered, Recent Developments, MnM View)*
12.2.1 CERNER CORPORATION 111
FIGURE 25 CERNER CORPORATION: COMPANY SNAPSHOT (2019) 111
12.2.2 CAREPORT HEALTH 113
FIGURE 26 ALLSCRIPTS: COMPANY SNAPSHOT (2019) 113
12.2.3 OPTUM, INC. 115
FIGURE 27 OPTUM: COMPANY SNAPSHOT (2019) 115
12.2.4 CHANGE HEALTHCARE 117
FIGURE 28 CHANGE HEALTHCARE: COMPANY SNAPSHOT (2019) 117
12.2.5 EHEALTH TECHNOLOGIES 119
12.2.6 KYRUUS 120
12.2.7 REFERRALMD 121
12.2.8 ECEPTIONIST 122
12.2.9 PERSISTENT SYSTEMS 123
FIGURE 29 PERSISTENT SYSTEMS: COMPANY SNAPSHOT (2018) 123
12.2.10 HEALTHVIEWX 125
12.2.11 CONIFER HEALTH SOLUTIONS 126
12.2.12 ECOSOFT HEALTH 127
12.2.13 DENTAL CARE LINKS 128
12.2.14 BLOCKIT, INC. 129
12.2.15 PAR8O, INC. 131
12.2.16 EZ REFERRAL 132
12.2.17 KEET HEALTH 133
12.2.18 FIBROBLAST, INC. 134
12.2.19 REFERWELL 135
12.2.20 ARCADIA 136
*Business Overview, Products Offered, Recent Developments, MnM View might not be captured in case of unlisted companies.

13 APPENDIX 137
13.1 DISCUSSION GUIDE 137
13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 140
13.3 AVAILABLE CUSTOMIZATIONS 142
13.4 RELATED REPORTS 142
13.5 AUTHOR DETAILS 143



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