Field Service Management Market by Component (Solution, Service), Organization Size (SMEs, Large Enterprises), Deployment Type (On-premises, Cloud), Vertical (Energy and Utilities, Manufacturing, Oil and Gas), and Region - Global Forecast to 2025

フィールドサービス管理の世界市場予測(~2025):コンポーネント別、組織規模別、展開方式別、産業別、地域別

◆タイトル:Field Service Management Market by Component (Solution, Service), Organization Size (SMEs, Large Enterprises), Deployment Type (On-premises, Cloud), Vertical (Energy and Utilities, Manufacturing, Oil and Gas), and Region - Global Forecast to 2025
◆商品コード:TC 3048
◆調査・発行会社:MarketsandMarkets
◆発行日:2020年6月19日
◆ページ数:286
◆レポート形式:PDF / 英語
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【レポートの概要】

MarketsandMarkets社はフィールドサービス管理の世界市場が2020年30億ドルから2025年51億ドルまで、年平均11%成長すると見込んでいます。本調査レポートでは、フィールドサービス管理の世界市場を詳細に調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・市場動向、コンポーネント別(ソリューション、サービス)分析、展開方式別(オンプレミス、クラウド)分析、組織規模別(中小企業、大企業)分析、産業別(通信、IT、医療・生命科学、製造、建設・不動産)分析、地域別分析、競争状況、企業概要などを含めています。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場概要・市場動向
・フィールドサービス管理の世界市場規模:コンポーネント別(ソリューション、サービス)
・フィールドサービス管理の世界市場規模:展開方式別(オンプレミス、クラウド)
・フィールドサービス管理の世界市場規模:組織規模別(中小企業、大企業)
・フィールドサービス管理の世界市場規模:産業別(通信、IT、医療・生命科学、製造、建設・不動産)
・フィールドサービス管理の世界市場規模:地域別
・競争状況
・企業概要

“Increasing need for predictive analytics and mobility with IoTto drivethe field service management market”
The global field service management market size is expected to grow from USD 3.0billion in 2020 to USD 5.1 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 11.0% during the forecast period. The major factors driving the growth of the field service managementmarketincluderising need formobility with IoT, need of predictive analytics and increasing adoption of cloud based applications.

“Covid -19 Impact on Field Service Management Market”
The COVID-19 virus has changed the way of working in the field service industry. Some customers may not want technicians visiting their homes during such situation. According to a TPA they have experienced a 12 percent decrease in daily call volume. Overall, calls for service are drastically declining. Many organizations have started limiting their calls to functional repairs only. Across the global field service industry, around 25% of issues require a follow-up visit. Apart from the massive cost that involves, in the current situation it’s simply unsustainable. It’s doubling the risk of COVID-19 exposure to both the technician and the customer. COVID-19 has been adversely affecting the field service management solution and services.

“Market Dynamics”
Driver: Rising need for mobility with IoT
Mobility is the main driver of transformation in the field services industry. Mobility provides a centralized, knowledge-based platform that gives technicians access to data wherever and whenever they require it. Responsiveness and professionalism, when interacting with customers, are must-haves for any successful field service business. To maintain this level of excellence, field service operators will turn to mobility solutions as one of their most valuable and productive tools. Implementing the Internet of Things (IoT) goes hand-in-hand with the shift toward mobile FSM solutions as interconnected devices and up-to-the-minute data. IoT and automation within field service management allow organizations to optimize and automate processes from scheduling to predicting whether an asset has an issue. IoT, as part of a field service management solution, ensures that work is completed efficiently, while also encouraging pro-active monitoring, which in the long term prevents unnecessary work or escalated issues. Offering mobility with IoT helps bring up-to-date data to the field, helping resolve these issues.

“Restraint: Security concerns of organizations related to data confidentiality”
Most field service data resides on servers behind corporate firewalls and security systems. However, devices that access this data do not have such protection. Mobile devices that technicians bring to the job site are vulnerable to attacks, especially if they are connected to unsecured Wi-Fi networks. With the increasing digitization, there has been a corresponding rise in the number of cyberattacks. Hence, data security has become a major concern among organizations. There is low awareness among firms that they need to have cyber-specific strategies to protect their data.Hence, service organizations from highly regulated industries are hesitant to adopt modern field service management solutions.

“Opportunity: Emergence of technologies, such as augmented reality”
Many technologies are making their way into the mainstream environment. This is seen in the field service management industry as well. Today, field service organizations seek to increase their operational efficiency through technologies such as augmented reality (AR) and virtual reality (VR). AR provides increased efficiency, especially with training and repairing modules and uploading sensor information to the technician’s AR glasses.This also allows the technician to visually inspect the device without physically interacting with it, leading to the elimination of distractions and the need to look through manuals for hours. The result is gained efficiently, which translates into cost savings and satisfied customers.

“Challenge: Selecting solutions that align with organizational business needs”
It is very challenging for field service organizations to select the right solution out of the pool of options that can address their specific business requirements and thereby stay competent in an increasingly volatile and highly competitive environment. There is no specific way to assess the capabilities or service qualities of a field service solution. Organizations are very skeptical about their data as data loss may cost the company a hefty amount and can tarnish the brand image of the organization. Moreover, if the implemented solution failed to address any of the parameters, it would impact the day-to-day field operations of enterprises and affect their workforce productivity, which may result in further capital loss.

North America: Market Snapshot
“Work order managementsegment to grow at the highest CAGR during the forecast period”
The work order management solution enables clients to automate the service workflow process and increase the efficiency and productivity of the workforce. This solution helps field service representatives, office staff, and call center executives to manage work orders, job assignments, customer details, and service histories. Customer information, along with analytics, helps field service organizations gain insights into the customer’s behavior and conduct marketing campaigns accordingly. The work order management solution empowers managers or dispatchers to schedule a job for a field service representative as per various criteria, such as availability, proximity, urgency, and level of expertise. It also helps service organizations minimize revenue leakage, increase the cash flow, and provide faster service delivery with enhanced quality.

“Manufacturingvertical segment toaccount for the largestmarket sizein 2020”
The manufacturing vertical is transforming its business functions, such as integrating supply chains, product designing, inventory management, and product deliveries. This transformation is majorly due to the rising need for delivering quality products in time and adopting automation to engage employees in other business-critical tasks to meet the growing customer demands. This vertical faces various challenges, such as operational issues, timely product deliveries, resolving customer grievances, and managing capital and operational expenditure. These challenges need to be managed efficiently for enhancing customer satisfaction. Field service management solutions empower manufacturing organizations to make their business operations robust, efficient, and error-free. Moreover, these solutions provide organizations in the manufacturing vertical with several advantages, such as shorter billing cycles, enhanced customer satisfaction, increased productivity of business processes, and optimal utilization of the workforce.

“SMEs segment to record the fastest growth rate during the forecast period”
The adoption of field service management among SMEs is estimated to grow at the highest CAGR during the forecast period. In small companies, it is possible to match individual goals to larger business objectives. Small and medium enterprises face the greater challenge of limited budgets as compared to large enterprises, and require better methods to resolve complexities and optimize the cost of their business processes. SMEs have various problems while deploying field service management solutions, such as hiring a skilled workforce and requirement of IT infrastructure. SMEs use low-cost field service management solutions to remain competitive in the market. Hence, cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs

“North Americato account for the highest market share during the forecast period”
North America is estimated to dominate the global field service managementmarket due to the presence of a large number of data centers in the region and the rise in popularity of technology. North America, being the earliest adopter of cloud and mobile technologies, has been significantly responsive toward the adoption of field service management solutions. Advancements in BYOD, M2M, and mobile and cloud technologies are the major factors responsible for improving the efficiency of business processes. Hence, to derive benefits from these technologies, large enterprises are adopting field service management solutions rapidly. Additionally, the integration of field service management solutions with ERP enhances the features or capabilities of solutions. North America is expected to witness growth, as large enterprises and SMEs are focused on developing innovative field service management solutions, integrated with technological advancements, such as IoT and predictive maintenance. North America, being an early adopter of cloud and mobility technologies and having an advanced IT infrastructure, reduces operational expenditure through various advancements in technologies across various verticals.

• By Company Type: Tier 1 – 48%, Tier 2 – 37%, and Tier 3 – 15%
• By Designation: C-level Executives – 40%, Directors Level – 26%, Manager Level -34%
• By Region: North America – 42%,Europe– 31%, APAC– 16% and Rest of the World – 11%.
Some prominent players across all service types profiled in the field service management market study include Oracle (US), Microsoft (US), SAP (Germany), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), OverIt (Italy), FieldAware (US), GeoConcept (France), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitan (US).

Research coverage
The market studycoversthe field service managementmarket across different segments. It aims at estimating the market size and the growth potential of this market across different segments, such as component (solutions and services),deployment type (cloud and on-premises), organization size (large enterprises and SMEs), verticals (telecom, IT and ITeS, healthcare and life sciences, manufacturing, construction and real estate, transportation and logistics, energy and utilities, oil and gas, and others) and regions (North America, Europe, APAC, MEA and Latin America).The study also includes an in-depth competitive analysis of the key market players, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Frequently Asked Questions
1. What is the competitive landscape in the market?
2. Which countries are considered in the regions?
3. What are the primary growth factors for the field service management market in North America?
4. What are the dynamics of the market?

Key benefits of buying the report
The report is expected to help the market leaders/new entrants in this market by providing them information on the closest approximations of the revenue numbers for the overall field service managementmarket and its segments. This report is also expected to help stakeholders understand the competitive landscape and gain insights to improve the position of their businesses and to plan suitable go-to-market strategies. The report also aims at helping stakeholders understand the pulse of the market and provide them with information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】



6 FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT 77
6.1 INTRODUCTION 78
6.1.1 COMPONENT: FIELD SERVICE MANAGEMENT MARKET DRIVERS 78
6.2 COMPONENT: COVID -19 IMPACT ON FIELD SERVICE MANAGEMENT MARKET 78
FIGURE 18 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 78
TABLE 2 FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT,
2014–2018 (USD MILLION) 79
TABLE 3 FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT,
2019–2025 (USD MILLION) 79
6.3 SOLUTIONS 79
6.3.1 SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET DRIVERS 80
FIGURE 19 WORK ORDER MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 80
TABLE 4 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,
2014–2018 (USD MILLION) 80
TABLE 5 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,
2019–2025 (USD MILLION) 81
TABLE 6 SOLUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2014–2018 (USD MILLION) 81
TABLE 7 SOLUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 82
6.3.2 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION 82
TABLE 8 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 82
TABLE 9 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 83
TABLE 10 NORTH AMERICA: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY,
2014–2018 (USD MILLION) 83
TABLE 11 NORTH AMERICA: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY,
2019–2025 (USD MILLION) 83
TABLE 12 EUROPE: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 84
TABLE 13 EUROPE: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 84
TABLE 14 APAC: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 84
TABLE 15 APAC: SCHEDULE, DISPATCH AND ROUTE OPTIMIZATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 85

6.3.3 CUSTOMER MANAGEMENT 85
TABLE 16 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2014–2018 (USD MILLION) 85
TABLE 17 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 86
TABLE 18 NORTH AMERICA: CUSTOMER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 86
TABLE 19 NORTH AMERICA: CUSTOMER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 86
TABLE 20 EUROPE: CUSTOMER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 87
TABLE 21 EUROPE: CUSTOMER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 87
TABLE 22 APAC: CUSTOMER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 87
TABLE 23 APAC: CUSTOMER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 88
6.3.4 WORK ORDER MANAGEMENT 88
TABLE 24 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 88
TABLE 25 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 89
TABLE 26 NORTH AMERICA: WORK ORDER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 89
TABLE 27 NORTH AMERICA: WORK ORDER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 89
TABLE 28 EUROPE: WORK ORDER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 90
TABLE 29 EUROPE: WORK ORDER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 90
TABLE 30 APAC: WORK ORDER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 90
TABLE 31 APAC: WORK ORDER MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 91
6.3.5 INVENTORY MANAGEMENT 91
TABLE 32 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2014–2018 (USD MILLION) 91
TABLE 33 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 92
TABLE 34 NORTH AMERICA: INVENTORY MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 92
TABLE 35 NORTH AMERICA: INVENTORY MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 92
TABLE 36 EUROPE: INVENTORY MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 93
TABLE 37 EUROPE: INVENTORY MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 93
TABLE 38 APAC: INVENTORY MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 93
TABLE 39 APAC: INVENTORY MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 94
6.3.6 SERVICE CONTRACT MANAGEMENT 94
TABLE 40 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 94
TABLE 41 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 95
TABLE 42 NORTH AMERICA: SERVICE CONTRACT MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND) 95
TABLE 43 NORTH AMERICA: SERVICE CONTRACT MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND) 95
TABLE 44 EUROPE: SERVICE CONTRACT MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND) 96
TABLE 45 EUROPE: SERVICE CONTRACT MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND) 96
TABLE 46 APAC: SERVICE CONTRACT MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 96
TABLE 47 APAC: SERVICE CONTRACT MANAGEMENT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 97
6.3.7 REPORTING AND ANALYTICS 97
TABLE 48 REPORTING AND ANALYTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 97
TABLE 49 REPORTING AND ANALYTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 98
TABLE 50 NORTH AMERICA: REPORTING AND ANALYTICS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 98
TABLE 51 NORTH AMERICA: REPORTING AND ANALYTICS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 98
TABLE 52 EUROPE: REPORTING AND ANALYTICS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 99
TABLE 53 EUROPE: REPORTING AND ANALYTICS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 99
TABLE 54 APAC: REPORTING AND ANALYTICS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 99
TABLE 55 APAC: REPORTING AND ANALYTICS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 100
6.3.8 OTHER SOLUTIONS 100
TABLE 56 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 100
TABLE 57 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 101
TABLE 58 NORTH AMERICA: OTHERS FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2014–2018 (USD THOUSAND) 101
TABLE 59 NORTH AMERICA: OTHERS FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2019–2025 (USD THOUSAND) 101
TABLE 60 EUROPE: OTHERS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND) 102
TABLE 61 EUROPE: OTHERS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND) 102
TABLE 62 APAC: OTHERS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD THOUSAND) 102
TABLE 63 APAC: OTHERS FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD THOUSAND) 103
6.4 SERVICES 103
6.4.1 SERVICES: FIELD SERVICE MANAGEMENT MARKET DRIVERS 103
FIGURE 20 INTEGRATION AND IMPLEMENTATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 104
TABLE 64 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2014–2018 (USD MILLION) 104
TABLE 65 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2019–2025 (USD MILLION) 104
TABLE 66 SERVICE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2014–2018 (USD MILLION) 105
TABLE 67 SERVICE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2019–2025 (USD MILLION) 105
6.4.2 CONSULTING 105
TABLE 68 CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 106
TABLE 69 CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 106
TABLE 70 NORTH AMERICA: CONSULTING FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 106
TABLE 71 NORTH AMERICA: CONSULTING FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 107
TABLE 72 EUROPE: CONSULTING FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2014–2018 (USD MILLION) 107
TABLE 73 EUROPE: CONSULTING FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 107
TABLE 74 APAC: CONSULTING FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2014–2018 (USD MILLION) 108
TABLE 75 APAC: CONSULTING FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 108
6.4.3 INTEGRATION AND IMPLEMENTATION 108
TABLE 76 INTEGRATION AND IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 109
TABLE 77 INTEGRATION AND IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 109
TABLE 78 NORTH AMERICA: INTEGRATION AND IMPLEMENTATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 109
TABLE 79 NORTH AMERICA: INTEGRATION AND IMPLEMENTATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 110
TABLE 80 EUROPE: INTEGRATION AND IMPLEMENTATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 110
TABLE 81 EUROPE: INTEGRATION AND IMPLEMENTATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 110
TABLE 82 APAC: INTEGRATION AND IMPLEMENTATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 111
TABLE 83 APAC: INTEGRATION AND IMPLEMENTATION FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 111
6.4.4 TRAINING AND SUPPORT 111
TABLE 84 TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2014–2018 (USD MILLION) 112
TABLE 85 TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 112
TABLE 86 NORTH AMERICA: TRAINING AND SUPPORT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 112
TABLE 87 NORTH AMERICA: TRAINING AND SUPPORT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 113
TABLE 88 EUROPE: TRAINING AND SUPPORT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 113
TABLE 89 EUROPE: TRAINING AND SUPPORT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 113
TABLE 90 APAC: TRAINING AND SUPPORT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 114
TABLE 91 APAC: TRAINING AND SUPPORT FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 114
7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE 115
7.1 INTRODUCTION 116
7.1.1 DEPLOYMENT TYPE: FIELD SERVICE MANAGEMENT MARKET DRIVERS 116
7.2 DEPLOYMENT TYPE: COVID-19 IMPACT ON FIELD SERVICE MANAGEMENT MARKET 116
FIGURE 21 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 116
TABLE 92 FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE,
2014–2018 (USD MILLION) 117
TABLE 93 FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE,
2019–2025 (USD MILLION) 117
7.3 ON-PREMISES 117
TABLE 94 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 118
TABLE 95 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 118
TABLE 96 NORTH AMERICA: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 118
TABLE 97 NORTH AMERICA: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 119
TABLE 98 EUROPE: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2014–2018 (USD MILLION) 119
TABLE 99 EUROPE: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 119
TABLE 100 APAC: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2014–2018 (USD MILLION) 120
TABLE 101 APAC: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 120
TABLE 102 LATIN AMERICA: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 120
TABLE 103 LATIN AMERICA: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 121
TABLE 104 MEA: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2014–2018 (USD MILLION) 121
TABLE 105 MEA: ON-PREMISES FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 121
7.4 CLOUD 122
TABLE 106 CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2014–2018 (USD MILLION) 122
TABLE 107 CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2019–2025 (USD MILLION) 122
TABLE 108 NORTH AMERICA: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 123
TABLE 109 NORTH AMERICA: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 123
TABLE 110 EUROPE: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2014–2018 (USD MILLION) 123
TABLE 111 EUROPE: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 124
TABLE 112 APAC: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2014–2018 (USD MILLION) 124
TABLE 113 APAC: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 124
TABLE 114 LATIN AMERICA: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2014–2018 (USD MILLION) 125
TABLE 115 LATIN AMERICA: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 125
TABLE 116 MEA: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2014–2018 (USD THOUSAND) 125
TABLE 117 MEA: CLOUD-BASED FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2019–2025 (USD THOUSAND) 126
8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 127
8.1 INTRODUCTION 128
8.1.1 ORGANIZATION SIZE: FIELD SERVICE MANAGEMENT MARKET DRIVERS 128
8.2 ORGANIZATION SIZE: COVID-19 IMPACT ON FIELD SERVICE MANAGEMENT MARKET 128
FIGURE 22 SMALL AND MEDIUM-SIZED ENTERPRISES TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 128
TABLE 118 FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE,
2014–2018 (USD MILLION) 129
TABLE 119 FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE,
2019–2025 (USD MILLION) 129
8.3 LARGE ENTERPRISES 129
TABLE 120 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2014–2018 (USD MILLION) 130
TABLE 121 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 130
TABLE 122 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION) 130
TABLE 123 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION) 131
TABLE 124 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION) 131
TABLE 125 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION) 131
TABLE 126 APAC: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION) 132
TABLE 127 APAC: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2018–2025 (USD MILLION) 132
TABLE 128 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION) 132
TABLE 129 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION) 133
TABLE 130 MEA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION) 133
TABLE 131 MEA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR LARGE ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION) 133
8.4 SMALL AND MEDIUM-SIZED ENTERPRISES 134
TABLE 132 SMALL AND MEDIUM-SIZED ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 134
TABLE 133 SMALL AND MEDIUM-SIZED ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 134
TABLE 134 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY,
2014–2018 (USD MILLION) 135
TABLE 135 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY,
2019–2025 (USD MILLION) 135
TABLE 136 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION) 135
TABLE 137 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION) 136
TABLE 138 APAC: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION) 136
TABLE 139 APAC: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION) 136
TABLE 140 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY,
2014–2018 (USD MILLION) 137
TABLE 141 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY,
2019–2025 (USD MILLION) 137
TABLE 142 MEA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2014–2018 (USD MILLION) 137
TABLE 143 MEA: FIELD SERVICE MANAGEMENT MARKET SIZE FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2019–2025 (USD MILLION) 138
9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL 139
9.1 INTRODUCTION 140
9.1.1 VERTICALS: FIELD SERVICE MANAGEMENT MARKET DRIVERS 140
FIGURE 23 TRANSPORTATION AND LOGISTICS TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 140
9.2 VERTICALS: COVID-19 IMPACT ON THE FIELD SERVICE MANAGEMENT MARKET 141
TABLE 144 FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL,
2014–2018 (USD MILLION) 141
TABLE 145 FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL,
2019–2025 (USD MILLION) 142
9.3 TELECOM 142
TABLE 146 TELECOM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2014–2018 (USD MILLION) 143
TABLE 147 TELECOM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2019–2025 (USD MILLION) 143
9.4 IT AND ITES 143
TABLE 148 IT AND ITES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2014–2018 (USD MILLION) 144
TABLE 149 IT AND ITES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2019–2025 (USD MILLION) 144
9.5 HEALTHCARE AND LIFE SCIENCES 144
TABLE 150 HEALTHCARE AND LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 145
TABLE 151 HEALTHCARE AND LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 145
9.6 MANUFACTURING 145
TABLE 152 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 146
TABLE 153 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 146
9.7 CONSTRUCTION AND REAL ESTATE 147
TABLE 154 CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 147
TABLE 155 CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 147
9.8 TRANSPORTATION AND LOGISTICS 148
TABLE 156 TRANSPORTATION AND LOGISTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 148
TABLE 157 TRANSPORTATION AND LOGISTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 148

9.9 ENERGY AND UTILITIES 149
TABLE 158 ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2014–2018 (USD MILLION) 149
TABLE 159 ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 149
9.10 OIL AND GAS 150
TABLE 160 OIL AND GAS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 150
TABLE 161 OIL AND GAS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 150
9.11 OTHER VERTICALS 151
TABLE 162 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2014–2018 (USD MILLION) 151
TABLE 163 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 151

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