Correspondence Management System Market by Component, Delivery Channel (Email, Web, and SMS/MMS), Application (Mailroom Automation, Engineering Document Control), Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

業務連絡管理システム (CMS)の世界市場予測(~2023年)

◆タイトル:Correspondence Management System Market by Component, Delivery Channel (Email, Web, and SMS/MMS), Application (Mailroom Automation, Engineering Document Control), Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2023
◆商品コード:TC-7046
◆調査・発行会社:MarketsandMarkets
◆発行日:2019年4月1日
◆ページ数:142
◆レポート形式:PDF / 英語
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【レポートの概要】

当調査レポートでは、業務連絡管理システム (CMS)の世界市場について調査・分析し、エグゼクティブサマリー、市場インサイト、市場概観/市場動向、コンポーネント別分析、デリバリーチャネル別(Eメール、ウェブ、SMS/MMS)分析、用途別(メールルーム自動化、エンジニアリング文書管理)分析、設置タイプ別分析、業務連絡管理システム (CMS)の世界市場規模及び予測、市場動向、競争状況、関連企業分析などの情報をお届けいたします。

Accelerated adoption of cloud services among enterprises to drive the global Correspondence management system marketMarketsandMarkets expects the global correspondence management system market size to grow from USD 1.9 billion in 2018 to USD 3.5 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 12.6% during the forecast period. The key factors driving the correspondence management system market include increasing need for automating and personalizing communication systems, and timely and secured internal and external communications.
Cloud deployment mode to grow with the highest CAGR during the forecast period
Cloud-based correspondence management system solutions offer multiple benefits, including rapid implementation, reduced setup and operational costs, less maintenance cost, 24X7 data accessibility, scalability, security, and ease of use for SMEs. Cloud-based correspondence management system solutions Software as a Service (SaaS)-based solutions provided by a service provider hosted within their data centers or other facilities. On-demand solutions are usually accessible through the internet and can be accessed from anywhere, whenever required. These solutions are subscription based and are easily customizable. Businesses are interested in cloud-based solutions, owing to their multiple advantages, such as low operational expenses, ease of deployment, improved scalability, and integration. Also, the enterprises with limited resources, especially SMEs, tend to adopt cloud-based solutions as these tools provide them with the ability to integrate with many third party integrations while constraining cost and resources.
Email-based delivery channel to hold the largest market size during the forecast period
Email-based correspondences are becoming popular with the rising adoption of internet and electronic devices. Organizations find it as an easy, effective, and affordable communication channel, which enables them to reach out to customers without any barriers. The email-based correspondence solutions also help automate the marketing process by offering more sales leads. The functionalities of the email-based correspondence solutions include templatizing the marketing and sales emails, designing beautiful email campaigns, tracking the feedbacks of customers through survey templates, creating sign-up automation, following up on emails for getting prospect customers, managing the leads, emailing the autoresponders, and managing the subscribers.
Asia Pacific (APAC) to record the highest growth rate during the forecast period
Growing cloud adoption and vendor expansion are expected to drive the APAC correspondence management system market during the forecast period. Due to increasing competition, lower operational costs and higher productivity have become major concerns for organizations operating in the region, which need to be addressed immediately to stay competitive in the market. Companies in APAC continue to focus on improving their customer service to drive competitive differentiation and revenue growth. The increasing global competition and the high economic growth in the evolving countries, such as China and India, are boosting the growth of the market in APAC. China plays a key role in the technological landscape of APAC and is heavily dependent on technological innovations. Hence, organizations are rapidly adopting correspondence management solutions to increase overall operational efficiency and reduce operating costs.
In-depth interviews were conducted with the Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the Correspondence management system market.
 By Company – Tier 1 – 22%, Tier 2 – 30%, and Tier 3 – 48%
 By Designation – C-Level – 25%, Director Level – 30%, and Others – 45%
 By Region – North America – 12%, Europe – 42%, APAC – 26%, and RoW – 20%
Major vendors in the global correspondence management system market, include IBM (US), Microsoft (US), Adobe (US), OpenText (Canada), Pitney Bowes (US) Rosslyn Analytics (England), MicroPact (US), Fabasoft (Austria), NewGen (India), Everteam (France), Xerox (US), Palaxo (UAE), Top Down Systems (US), IT-Blocks (Egypt), and CATEC (UAE). The study includes an in-depth competitive analysis of these key players in the correspondence management system market with their company profiles, recent developments, and key market strategies.
Research coverage
The correspondence management system market revenue is primarily classified into revenues from solutions, software, tools, and platforms. The revenue is associated with software and platform offerings associated with support and maintenance and training and education in addition to the consulting services. Other segmentation comprises delivery channel, component, application, deployment mode, organization size, industry vertical, and region.
Key benefits of the report
The report would help the market leaders or new entrants in the market with the information on the closest approximations of the revenue numbers for the correspondence management system market and the subsegments. The report would help stakeholders understand the competitive landscape and gain insights to better position their businesses and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

TABLE OF CONTENTS

1 INTRODUCTION 18
1.1 OBJECTIVES OF THE STUDY 18
1.2 MARKET DEFINITION 18
1.3 MARKET SCOPE 19
1.3.1 MARKET SEGMENTATION 19
1.3.2 REGIONS COVERED 20
1.4 YEARS CONSIDERED FOR THE STUDY 20
1.5 CURRENCY CONSIDERED 21
1.6 STAKEHOLDERS 21
2 RESEARCH METHODOLOGY 22
2.1 RESEARCH DATA 22
2.2 KEY DATA FROM SECONDARY SOURCES 23
2.2.1 SECONDARY DATA 23
2.2.2 PRIMARY DATA 23
2.2.2.1 Breakup of primary profiles 24
2.2.2.2 Key industry insights 25
2.3 MARKET BREAKUP AND DATA TRIANGULATION 26
2.4 MARKET SIZE ESTIMATION 27
2.5 MICROQUADRANT RESEARCH METHODOLOGY 28
2.6 VENDOR INCLUSION CRITERIA 28
2.7 MARKET FORECAST 29
2.8 ASSUMPTIONS FOR THE STUDY 30
2.9 LIMITATIONS OF THE STUDY 30
3 EXECUTIVE SUMMARY 31
4 PREMIUM INSIGHTS 36
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CORRESPONDENCE MANAGEMENT SYSTEM MARKET 36
4.2 CORRESPONDENCE MANAGEMENT SYSTEM MARKET: MARKET SHARE ACROSS REGIONS 36

5 MARKET OVERVIEW AND INDUSTRY TRENDS 37
5.1 INTRODUCTION 37
5.2 MARKET DYNAMICS 37
5.2.1 DRIVERS 38
5.2.1.1 Increasing need for automating and personalizing communication systems 38
5.2.1.2 Timely and secured internal and external communications 38
5.2.2 RESTRAINTS 38
5.2.2.1 Siloed data and disparate systems affecting data integration 38
5.2.3 OPPORTUNITIES 39
5.2.3.1 eCorrespondence management system helps in reducing paper wastage 39
5.2.3.2 Compliance adherence to enhance customer trust 39
5.2.4 CHALLENGES 39
5.2.4.1 Lack of technical expertise 39
5.3 INDUSTRY TRENDS 40
5.3.1 CORRESPONDENCE MANAGEMENT SYSTEM MARKET: REGULATIONS 40
5.3.1.1 Health Insurance Portability and Accountability Act 40
5.3.1.2 Health Information Technology for Economic and Clinical Health Act 40
5.3.1.3 Gramm-Leach-Bliley Act 40
5.3.1.4 Federal Information Security Management Act 40
5.3.1.5 EU General Data Protection Regulation 41
6 CORRESPONDENCE MANAGEMENT SYSTEM MARKET, BY COMPONENT 42
6.1 INTRODUCTION 43
6.2 SOFTWARE 44
6.2.1 CORRESPONDENCE MANAGEMENT SYSTEM SOFTWARE TO BECOME A VITAL TOOL FOR ORGANIZATIONS TO QUICKLY CONNECT WITH THEIR TARGETED AUDIENCE 44
6.3 SERVICES 45
6.3.1 MANAGED SERVICES 46
6.3.2 PROFESSIONAL SERVICES 47
6.3.2.1 Deployment and integration 48
6.3.2.1.1 Increasing need for effective deployment to drive the deployment and integration segment 48
6.3.2.2 Support and maintenance 49
6.3.2.2.1 Increasing complexity of operations and need for regular assistance during the software life cycle to boost the growth of the support and maintenance segment 49

7 CORRESPONDENCE MANAGEMENT SYSTEM MARKET,
BY DELIVERY CHANNEL 50
7.1 INTRODUCTION 51
7.2 EMAIL-BASED 52
7.2.1 NEED FOR EFFECTIVE COMMUNICATION CHANNEL TO BOOST THE GROWTH OF EMAIL-BASED CORRESPONDENCE MANAGEMENT SYSTEM 52
7.3 WEB-BASED 53
7.3.1 INCREASING NEED FOR SECURED CUSTOMER COMMUNICATION TO FUEL THE GROWTH OF WEB-BASED CORRESPONDENCE 53
7.4 SMS/MMS-BASED 54
7.4.1 GROWING BYOD ADOPTION TO SPUR DEMAND FOR SMS/MMS-BASED CORRESPONDENCES 54
8 CORRESPONDENCE MANAGEMENT SYSTEM MARKET,
BY DEPLOYMENT MODEL 55
8.1 INTRODUCTION 56
8.2 ON-PREMISES 57
8.2.1 DATA PRIVACY AND SECURITY TO AID THE GROWTH OF ON-PREMISES DEPLOYMENT 57
8.3 CLOUD 58
8.3.1 UNIVERSAL ACCESS TO CORRESPONDENCE MANAGEMENT SYSTEM PLATFORM TO DRIVE THE ADOPTION OF CLOUD DEPLOYMENT MODEL 58
9 CORRESPONDENCE MANAGEMENT SYSTEM MARKET,
BY ORGANIZATION SIZE 59
9.1 INTRODUCTION 60
9.2 LARGE ENTERPRISES 61
9.2.1 REGULATIONS TO BOOST LARGE ENTERPRISES’ ADOPTION OF CORRESPONDENCE MANAGEMENT SYSTEMS 61
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES 62
9.3.1 COST EFFICIENT CLOUD BASED SOLUTIONS TO DRIVE ADOPTION OF CORRESPONDENCE MANAGEMENT SYSTEMS 62
10 CORRESPONDENCE MANAGEMENT SYSTEM MARKET,
BY INDUSTRY VERTICAL 63
10.1 INTRODUCTION 64
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 65
10.2.1 FOCUS ON OFFERING REAL-TIME CUSTOMER SERVICES AND GROWTH OF FINTECH TO HAVE A HUGE IMPACT ON THE BFSI INDUSTRY VERTICAL 65
10.3 TELECOM AND IT 66
10.3.1 FOCUS ON MANAGING CUSTOMER COMMUNICATIONS THROUGH VOLUMINOUS CONTENT TO DRIVE THE ADOPTION OF THE CORRESPONDENCE MANAGEMENT SYSTEM 66
10.4 GOVERNMENT AND PUBLIC SECTOR 67
10.4.1 RE-ENGINEERED TRADITIONAL MODELS AND IMPROVEMENT IN REAL-TIME INTERACTIONS TO DRIVE THE ADOPTION OF CORRESPONDENCE MANAGEMENT SYSTEM 67
10.5 ENERGY AND UTILITIES 68
10.5.1 NEED FOR EFFECTIVE COMMUNICATION SOLUTION TO DRIVE ADOPTION OF CORRESPONDENCE MANAGEMENT SYSTEM IN ENERGY AND UTILITIES VERTICAL 68
10.6 MANUFACTURING AND AUTOMOTIVE 69
10.6.1 CORRESPONDENCE MANAGEMENT SYSTEM TOOLS TO HELP COMPANIES UNDERSTAND AND IDENTIFY EARLY WARNING SIGNALS AND REDUCE THE OVERALL COST 69
10.7 RETAIL AND ECOMMERCE 70
10.7.1 INCREASING ADOPTION OF ADVANCED TECHNOLOGIES BY RETAIL AND ECOMMERCE ENTERPRISES TO DRIVE CORRESPONDENCE MANAGEMENT SYSTEM MARKET 70
10.8 HEALTHCARE 71
10.8.1 DIGITAL REVOLUTION IN HEALTHCARE TO DRIVE THE ADOPTION OF CORRESPONDENCE MANAGEMENT SYSTEM 71
10.9 REAL ESTATE 72
10.9.1 INCREASING NEED FOR MANAGING DATA TO DRIVE THE ADOPTION OF CORRESPONDENCE MANAGEMENT SYSTEM 72
10.10 OTHERS 73
11 CORRESPONDENCE MANAGEMENT SYSTEM MARKET, BY APPLICATION 74
11.1 INTRODUCTION 75
11.2 MAILROOM AUTOMATION 76
11.2.1 ADVANTAGE OF FASTER TURN AROUND TIME FOR CUSTOMERS TO DRIVE MAILROOM AUTOMATION 76
11.3 DIPLOMATIC BAG 77
11.3.1 INCREASED NEED FOR SECURED CUSTOMER COMMUNICATION TO BOOST DIPLOMATIC BAG APPLICATION GROWTH 77
11.4 ENGINEERING DOCUMENT CONTROL 78
11.4.1 GROWING NEED FOR MANAGING CRITICAL CORRESPONDENCES TO FUEL THE GROWTH OF ENGINEERING DOCUMENT CONTROL 78
12 CORRESPONDENCE MANAGEMENT SYSTEM MARKET, BY REGION 79
12.1 INTRODUCTION 80
12.2 NORTH AMERICA 81
12.2.1 UNITED STATES 85
12.2.1.1 Demand for high-performance communication management solution to drive the US market 85
12.2.2 CANADA 85
12.2.2.1 Rising adoption of innovative delivery methods to drive correspondence management system market in Canada 85

12.3 EUROPE 86
12.3.1 UNITED KINGDOM 90
12.3.1.1 Need to improve customer experience and steady performance in abnormal conditions to drive the market 90
12.3.2 FRANCE 90
12.3.2.1 Supportive government initiatives and increased spending to boost the market growth in France 90
12.3.3 GERMANY 90
12.3.3.1 Government regulations and digitalization to fuel the market growth in Germany 90
12.3.4 SPAIN 90
12.3.4.1 Adoption of advanced technologies to drive the market in Spain 90
12.3.5 REST OF EUROPE 90
12.4 ASIA PACIFIC 91
12.4.1 JAPAN 96
12.4.1.1 Need to further enhance customer experience to drive the market in Japan 96
12.4.2 SINGAPORE 96
12.4.2.1 Digitization to lead for efficient business process management in singapore 96
12.4.3 CHINA 96
12.4.3.1 Adoption of emerging technologies to drive the market in China 96
12.4.4 INDIA 96
12.4.4.1 Growing technological investments to accelerate adoption of correspondence management system in India 96
12.4.5 REST OF ASIA PACIFIC 96
12.5 LATIN AMERICA 97
12.5.1 BRAZIL 100
12.5.1.1 Growing Online businesses to spur demand for correspondence management system 100
12.5.2 MEXICO 100
12.5.2.1 Growing investments and business expansions to fuel the market growth in Mexico 100
12.5.3 REST OF LATIN AMERICA 100
12.6 MIDDLE EAST AND AFRICA 100
12.6.1 MIDDLE EAST 104
12.6.1.1 Business automation to drive the market in the region 104
12.6.2 AFRICA 104
12.6.2.1 Rapidly Transforming business landscape and startups to accelerate the market growth in Africa 104

13 COMPETITIVE LANDSCAPE 105
13.1 MICROQUADRANT OVERVIEW 105
13.1.1 VISIONARIES 105
13.1.2 INNOVATORS 105
13.1.3 DYNAMIC DIFFERENTIATORS 105
13.1.4 EMERGING COMPANIES 105
13.1.5 STRENGTH OF PRODUCT PORTFOLIO ADOPTED BY MAJOR PLAYERS IN THE CORRESPONDENCE MANAGEMENT SYSTEM MARKET 107
13.1.6 BUSINESS STRATEGY EXCELLENCE ADOPTED BY MAJOR PLAYERS IN THE CORRESPONDENCE MANAGEMENT SYSTEM MARKET 108
14 COMPANY PROFILES 109
(Business Overview, Platforms and Services Offered, Recent Developments, SWOT Analysis, and MNM View)*
14.1 IBM 109
14.2 ADOBE 112
14.3 MICROSOFT 115
14.4 OPENTEXT 118
14.5 ROSSLYN ANALYTICS 121
14.6 PITNEY BOWES 123
14.7 FABASOFT 126
14.8 NEWGEN 128
14.9 MICROPACT 130
14.10 CATEC 131
14.11 EVERTEAM 132
14.12 XEROX 132
14.13 PALAXO 132
14.14 TOP DOWN SYSTEMS 133
14.15 IT-BLOCKS 133
*Details on Business Overview, Platforms and Services Offered, Recent Developments, SWOT Analysis, and MNM View might not be captured in case of unlisted companies.
15 APPENDIX 134
15.1 KEY INSIGHTS OF INDUSTRY EXPERTS 134
15.2 DISCUSSION GUIDE 135
15.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 138
15.4 AVAILABLE CUSTOMIZATION 140
15.5 RELATED REPORTS 140
15.6 AUTHOR DETAILS 141

LIST OF TABLES

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016–2018 21
TABLE 2 EVALUATION CRITERIA 28
TABLE 3 FACTOR ANALYSIS 29
TABLE 4 CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE AND GROWTH RATE, 2016–2023 (USD MILLION, Y-O-Y %) 32
TABLE 5 CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION) 43
TABLE 6 SOFTWARE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 44
TABLE 7 SERVICES: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY TYPE, 2016–2023 (USD MILLION) 45
TABLE 8 SERVICES: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 46
TABLE 9 MANAGED SERVICES MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 46
TABLE 10 PROFESSIONAL SERVICES MARKET SIZE, BY TYPE, 2016–2023 (USD MILLION) 47
TABLE 11 PROFESSIONAL SERVICES MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 48
TABLE 12 DEPLOYMENT AND INTEGRATION MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 48
TABLE 13 SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 49
TABLE 14 CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY DELIVERY CHANNEL, 2016–2023 (USD MILLION) 51
TABLE 15 EMAIL-BASED: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 52
TABLE 16 WEB-BASED: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 53
TABLE 17 SMS/MMS-BASED: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 54
TABLE 18 CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION) 56
TABLE 19 ON-PREMISES: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 57
TABLE 20 CLOUD: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 58
TABLE 21 CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 60
TABLE 22 LARGE ENTERPRISES: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 61
TABLE 23 SMALL AND MEDIUM-SIZED ENTERPRISES: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 62
TABLE 24 CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 65
TABLE 25 BANKING, FINANCIAL SERVICES, AND INSURANCE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 66
TABLE 26 TELECOM AND IT: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 66
TABLE 27 GOVERNMENT AND PUBLIC SECTOR: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 67
TABLE 28 ENERGY AND UTILITIES: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 68
TABLE 29 MANUFACTURING AND AUTOMOTIVE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 69
TABLE 30 RETAIL AND ECOMMERCE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 70
TABLE 31 HEALTHCARE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 71
TABLE 32 REAL ESTATE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 72
TABLE 33 OTHERS: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 73
TABLE 34 CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2016–2023 (USD MILLION) 75
TABLE 35 MAILROOM AUTOMATION: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 76
TABLE 36 DIPLOMATIC BAG: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 77
TABLE 37 ENGINEERING DOCUMENT CONTROL: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 78
TABLE 38 CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 80
TABLE 39 NORTH AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY COMPONENT, 2016–2023 (USD MILLION) 82
TABLE 40 NORTH AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY SERVICE, 2016–2023 (USD MILLION) 82
TABLE 41 NORTH AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION) 82
TABLE 42 NORTH AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY DELIVERY CHANNEL, 2016–2023 (USD MILLION) 83
TABLE 43 NORTH AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY APPLICATION, 2016–2023 (USD MILLION) 83
TABLE 44 NORTH AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION) 83
TABLE 45 NORTH AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 84
TABLE 46 NORTH AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 84
TABLE 47 NORTH AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY COUNTRY, 2016-2023 (USD MILLION) 85
TABLE 48 EUROPE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY COMPONENT, 2016–2023 (USD MILLION) 86
TABLE 49 EUROPE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION) 86
TABLE 50 EUROPE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY PROFESSIONAL SERVICE, 2016–2023 (USD MILLION) 87
TABLE 51 EUROPE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY DELIVERY CHANNEL, 2016–2023 (USD MILLION) 87
TABLE 52 EUROPE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY APPLICATION, 2016–2023 (USD MILLION) 87
TABLE 53 EUROPE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION) 88
TABLE 54 EUROPE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 88
TABLE 55 EUROPE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 89
TABLE 56 EUROPE: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION) 89
TABLE 57 ASIA PACIFIC: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY COMPONENT, 2016–2023 (USD MILLION) 92
TABLE 58 ASIA PACIFIC: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY DELIVERY CHANNEL, 2016–2023 (USD MILLION) 93
TABLE 59 ASIA PACIFIC: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY SERVICE, 2016–2023 (USD MILLION) 93
TABLE 60 ASIA PACIFIC: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY APPLICATION, 2016–2023 (USD MILLION) 93
TABLE 61 ASIA PACIFIC: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION) 94
TABLE 62 ASIA PACIFIC: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 94
TABLE 63 ASIA PACIFIC: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 95
TABLE 64 ASIA PACIFIC: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY COUNTRY, 2016–2023 (USD MILLION) 95
TABLE 65 LATIN AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY COMPONENT, 2016–2023 (USD MILLION) 97
TABLE 66 LATIN AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY DELIVERY CHANNEL, 2016–2023 (USD MILLION) 97
TABLE 67 LATIN AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY SERVICE, 2016–2023 (USD MILLION) 97
TABLE 68 LATIN AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY APPLICATION, 2016–2023 (USD MILLION) 98
TABLE 69 LATIN AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION) 98
TABLE 70 LATIN AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 98
TABLE 71 LATIN AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 99
TABLE 72 LATIN AMERICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE,
BY COUNTRY, 2016–2023 (USD MILLION) 99
TABLE 73 MIDDLE EAST AND AFRICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION) 101
TABLE 74 MIDDLE EAST AND AFRICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY DELIVERY CHANNEL, 2016–2023 (USD MILLION) 101
TABLE 75 MIDDLE EAST AND AFRICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION) 101
TABLE 76 MIDDLE EAST AND AFRICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY APPLICATION, 2016–2023 (USD MILLION) 102
TABLE 77 MIDDLE EAST AND AFRICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT MODEL, 2016–2023 (USD MILLION) 102
TABLE 78 MIDDLE EAST AND AFRICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 102
TABLE 79 MIDDLE EAST AND AFRICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 103
TABLE 80 MIDDLE EAST AND AFRICA: CORRESPONDENCE MANAGEMENT SYSTEM MARKET SIZE, BY SUB-REGION, 2016–2023 (USD MILLION) 103



LIST OF FIGURES

FIGURE 1 CORRESPONDENCE MANAGEMENT SYSTEM MARKET: RESEARCH DESIGN 22
FIGURE 2 CORRESPONDENCE MANAGEMENT SYSTEM MARKET: BOTTOM-UP AND TOP-DOWN APPROACHES 27
FIGURE 3 CORRESPONDENCE MANAGEMENT SYSTEM MARKET TO WITNESS PROMINENT GROWTH DURING THE FORECAST PERIOD 32
FIGURE 4 CORRESPONDENCE MANAGEMENT SYSTEM MARKET, BY COMPONENT
(2018–2023) 33
FIGURE 5 CORRESPONDENCE MANAGEMENT SYSTEM MARKET, BY DELIVERY CHANNEL (2018–2023) 33
FIGURE 6 CORRESPONDENCE MANAGEMENT SYSTEM MARKET, BY ORGANIZATION SIZE (2018–2023) 34
FIGURE 7 CORRESPONDENCE MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT MODEL (2018–2023) 34
FIGURE 8 CORRESPONDENCE MANAGEMENT SYSTEM MARKET, BY INDUSTRY VERTICAL (2018–2023) 35
FIGURE 9 INCREASING AUTOMATION ACROSS INDUSTRIES TO HELP ACCELERATE THE GROWTH OF THE CORRESPONDENCE MANAGEMENT SYSTEM MARKET 36
FIGURE 10 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 36
FIGURE 11 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CORRESPONDENCE MANAGEMENT SYSTEM MARKET 37
FIGURE 12 SOFTWARE SEGMENT TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD 43
FIGURE 13 PROFESSIONAL SERVICES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD 45
FIGURE 14 DEPLOYMENT AND INTEGRATION SEGMENT TO ACCOUNT FOR A LARGER MARKET SIZE BY 2023 47
FIGURE 15 EMAIL-BASED SEGMENT TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 51
FIGURE 16 CLOUD DEPLOYMENT MODEL TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 56
FIGURE 17 SMALL AND MEDIUM-SIZED ENTERPRISES TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 60
FIGURE 18 BANKING, FINANCIAL SERVICES, AND INSURANCE INDUSTRY VERTICAL TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 64
FIGURE 19 MAILROOM AUTOMATION SEGMENT TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 75
FIGURE 20 NORTH AMERICA TO LEAD THE CORRESPONDENCE MANAGEMENT SYSTEM MARKET IN 2018 80
FIGURE 21 NORTH AMERICA: MARKET SNAPSHOT 81
FIGURE 22 ASIA PACIFIC: MARKET SNAPSHOT 92
FIGURE 23 CORRESPONDENCE MANAGEMENT SYSTEM MARKET, COMPETITIVE LEADERSHIP MAPPING, 2018 106
FIGURE 24 IBM: COMPANY SNAPSHOT 109
FIGURE 25 SWOT ANALYSIS: IBM 111
FIGURE 26 ADOBE: COMPANY SNAPSHOT 112
FIGURE 27 SWOT ANALYSIS: ADOBE 113
FIGURE 28 MICROSOFT: COMPANY SNAPSHOT 115
FIGURE 29 SWOT ANALYSIS: MICROSOFT 116
FIGURE 30 OPENTEXT: COMPANY SNAPSHOT 118
FIGURE 31 SWOT ANALYSIS: OPENTEXT 120
FIGURE 32 ROSSLYN ANALYTICS: COMPANY SNAPSHOT 121
FIGURE 33 PITNEY BOWES: COMPANY SNAPSHOT 123
FIGURE 34 SWOT ANALYSIS: PITNEY BOWES 124
FIGURE 35 FABASOFT: COMPANY SNAPSHOT 126
FIGURE 36 NEWGEN: COMPANY SNAPSHOT 128




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