Conversational AI Market by Component (Platform and Services), Type (IVA and Chatbots), Technology, Application (Customer Support, Personal Assistant, and Customer Engagement and Retention), Deployment Mode, Vertical, and Region - Global Forecast to 2024

対話型AIの世界市場予測(~2024年)

◆タイトル:Conversational AI Market by Component (Platform and Services), Type (IVA and Chatbots), Technology, Application (Customer Support, Personal Assistant, and Customer Engagement and Retention), Deployment Mode, Vertical, and Region - Global Forecast to 2024
◆商品コード:TC-6976
◆調査・発行会社:MarketsandMarkets
◆発行日:2019年3月25日
◆ページ数:161
◆レポート形式:PDF / 英語
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【レポートの概要】

対話型AIの世界市場は、2019年の42億米ドルから2024年には157億米ドルに達し、この期間中30.2%の年平均成長率で成長すると予測されています。この市場の成長を促す要因として、AIを基盤としたカスタマーサポートサービス、オムニチャネルの導入、そしてチャットボット開発コスト削減に対する要求の増加が考えられます。一方で、認識の不足は市場の成長を抑制する可能性があります。当調査レポートでは、対話型AIの世界市場について調査・分析し、エグゼクティブサマリー、市場インサイト、市場概観/市場動向、コンポーネント(プラットフォーム、サービス)分析、タイプ(IVA、チャットボット)分析、技術分析、用途(カスタマーサポート、パーソナルアシスタント、カスタマーエンゲージメント・維持)分析、対話型AIの世界市場規模及び予測、市場動向、競争状況、関連企業分析などの情報をお届けいたします。

The global conversational artificial intelligence (AI) market size to grow at a Compound Annual Growth Rate (CAGR) of 30.2% during the forecast periodMarketsandMarkets forecasts the global conversational AI market size to grow from USD 4.2 billion in 2019 to USD 15.7 billion by 2024, at a CAGR of 30.2% during 2019–2024. The major growth drivers for the market include the increasing demand for AI powered customer support services, omni-channel deployment, and reduced chatbot development cost. Lack of awareness may restrain the market growth.
The personal assistant application to grow at the highest rate during the forecast period
Conversational AI plays a crucial role in personal assistant. Personal assistants are capable of comprehending open conversations while contextualizing them to a particular case or scenario. Enterprises are leveraging AI technology by utilizing a combination of ML and NLU which enables the assistants to be trained with industry-specific knowledge and unique business data for a faster time to market
The ML and deep learning technology segment to grow at the highest rate during the forecast period
Based on technology, the conversational AI market has been segmented into ML and deep learning, natural language processing (NLP), and Autometed Speech Recognition (ASR). The ML and deep learning segement is expected to grow at the highest rate during the forecast period, due to the growing demand to automate communication and create personalized customer experiences.
Among regions, Asia Pacific (APAC) to grow at the highest CAGR during the forecast period
In the conversational AI market by region, APAC is expected to grow at the highest rate during the forecast period. The growth in the number of AI vendors in major APAC countries, such as China, India, and Japan and technological advancements, is expected to be a key growth driver for the market in APAC.
In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, innovation and technology directors, and executives from various key organizations operating in the conversational AI market.
 By Company: Tier I: 15%, Tier II: 42%, and Tier III: 43%
 By Designation: C-Level: 62%, Director Level: 20%, and Others: 18%
 By Region: North America: 40%, APAC: 30%, Europe: 20%, MEA: 5%, and Latin America: 5%
The report includes the study of the key players offering conversational AI solutions. It profiles major vendors in the global conversational AI market including Google (US), Microsoft (US), IBM (US), AWS (US), Baidu (China), Oracle (US), SAP (Germany), Nuance (US), Artificial Solutions (Spain), Conversica (US), Haptik (India), Rasa (Germany), Rulai (US), Avaamo (US), Kore.ai (US), Solvvy (US), Pypestream (US), Inbenta (US), Creative Virtual (UK) and Saarthi.ai (India). It also includes an in-depth competitive analysis of the key players in the conversational AI market, along with their company profiles, business overviews, product offerings, recent developments, and market strategies.
Research coverage
The report segments the global conversational AI market by component, type, technology, application, deployement mode, vertical, and region. The component segment comprises platform and services. The services segment has subsegments of training and consulting, system integration and testing, and support and maintenance. The conversational AI market by type has IVA and chatbots categories. The conversational AI market by technology has ML and deep learning, Natural language processing, automated speech recognition technologies. The conversational AI market by application has customer support, personal assistant, branding and advertisement, customer engagement and retention, onboarding and employee engagement, and other services (campaign analysis and data aggregation). The conversational AI market by deployement mode has cloud and on-premises. The conversational AI market by verticals covers Banking, Financial Services, and Insurance [BFSI], retail and ecommerce, healthcare and life sciences, travel and hospitality, telecom, media and entertainment, and others (manufacturing, government, media and entertainment, and education). The report covers the conversational AI market with respect to 5 major regions: North America, Europe, APAC, Latin America, and Middle East and Africa (MEA).

The report would help the market leaders and new entrants in the global conversational AI market in the following ways:
1. The report segments the market into various subsegments, hence it covers the market comprehensively. It provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across applications and regions.
2. It helps in understanding the overall growth of the market. It also provides information about key market drivers, restraints, challenges, and opportunities.
3. It helps stakeholders in understanding their competitors better and gaining more insights to strengthen their positions in the market. The study also presents the positioning of the key players based on their product offerings and business strategies.

【レポートの目次】

TABLE OF CONTENTS

1 INTRODUCTION 17
1.1 OBJECTIVES OF THE STUDY 17
1.2 MARKET DEFINITION 17
1.3 MARKET SCOPE 18
1.3.1 MARKET SEGMENTATION 18
1.3.2 REGIONS COVERED 19
1.4 YEARS CONSIDERED FOR THE STUDY 19
1.5 CURRENCY CONSIDERED 20
1.6 STAKEHOLDERS 20
2 RESEARCH METHODOLOGY 21
2.1 RESEARCH DATA 21
2.1.1 SECONDARY DATA 22
2.1.2 PRIMARY DATA 22
2.1.2.1 Breakup of primary profiles 22
2.1.2.2 Key industry insights 23
2.2 MARKET BREAKUP AND DATA TRIANGULATION 24
2.3 MARKET SIZE ESTIMATION 24
2.3.1 TOP-DOWN APPROACH 25
2.3.2 BOTTOM-UP APPROACH 25
2.4 MARKET FORECAST 26
2.5 ASSUMPTIONS FOR THE STUDY 27
2.6 LIMITATIONS OF THE STUDY 28
3 EXECUTIVE SUMMARY 29
4 PREMIUM INSIGHTS 35
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CONVERSATIONAL AI MARKET 35
4.2 CONVERSATIONAL AI MARKET: TOP 3 APPLICATIONS 36
4.3 CONVERSATIONAL AI MARKET, BY REGION 36
4.4 CONVERSATIONAL AI MARKET IN NORTH AMERICA, BY SERVICES AND TECHNOLOGY 37
5 MARKET OVERVIEW AND INDUSTRY TRENDS 38
5.1 INTRODUCTION 38
5.2 MARKET DYNAMICS 38
5.2.1 DRIVERS 39
5.2.1.1 Increasing demand for AI-powered customer support services 39
5.2.1.2 Omnichannel deployment and reduced chatbot development cost 39
5.2.2 RESTRAINTS 39
5.2.2.1 Lack of awareness 39
5.2.3 OPPORTUNITIES 40
5.2.3.1 Rise in customer engagement through social media platforms 40
5.2.3.2 Integration of advanced AI capabilities adding value to the conversational AI offering 40
5.2.4 CHALLENGES 40
5.2.4.1 Lack of accuracy in chatbots and virtual assistants 40
5.3 USE CASES 41
5.3.1 INTRODUCTION 41
5.3.1.1 Use case: Scenario 1 41
5.3.1.2 Use case: Scenario 2 41
5.3.1.3 Use case: Scenario 3 42
5.3.1.4 Use case: Scenario 4 42
5.3.1.5 Use case: Scenario 5 43
5.4 REGULATORY IMPLICATIONS 43
5.4.1 INTRODUCTION 43
5.4.2 GENERAL DATA PROTECTION REGULATION (GDPR) 43
5.4.3 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) 44
5.4.4 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI DSS) 44
5.4.5 FINANCIAL INDUSTRY REGULATORY AUTHORITY (FINRA) 44
5.4.6 SERVICE ORGANIZATIONAL CONTROL (SOC) 2 44
5.4.7 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE (MIFID) II 44
6 CONVERSATIONAL AI MARKET, BY COMPONENT 45
6.1 INTRODUCTION 46
6.2 PLATFORM 47
6.2.1 PLATFORMS PROVIDE A COMPLETE FOUNDATION TO CREATE VARIOUS CONVERSATIONAL AI APPLICATIONS 47
6.3 SERVICES 47
6.3.1 TRAINING AND CONSULTING 48
6.3.1.1 Technicalities involved in implementing conversational AI solutions to boost the growth of training and consulting services 48
6.3.2 SYSTEM INTEGRATION AND DEPLOYMENT 49
6.3.2.1 Conversational AI vendors to offer system integration and testing services to effectively overcome system-related issues 49
6.3.3 SUPPORT AND MAINTENANCE 49
6.3.3.1 Growing deployment of conversational AI platform to increase demand for support and maintenance services 49

7 CONVERSATIONAL AI MARKET, BY TYPE 50
7.1 INTRODUCTION 51
7.2 INTELLIGENT VIRTUAL ASSISTANTS 52
7.2.1 INCREASING DEMAND FOR PERSONAL ASSISTANT APPLICATION TO PAVE THE WAY FOR THE CONVERSATIONAL AI MARKET IN DIFFERENT VERTICALS 52
7.3 CHATBOTS 52
7.3.1 AI-BASED CHATBOTS TO AUTOMATE CONVERSATION ACROSS CHANNELS TO GROW AT A RAPID PACE IN THE COMING YEARS 52
8 CONVERSATIONAL AI MARKET, BY TECHNOLOGY 53
8.1 INTRODUCTION 54
8.2 MACHINE LEARNING AND DEEP LEARNING 55
8.2.1 GROWING DEMAND TO AUTOMATE COMMUNICATION AND CREATE PERSONALIZED CUSTOMER EXPERIENCES TO INCREASE ADOPTION OF CONVERSATIONAL AI AMONG ENTERPRISES 55
8.3 NATURAL LANGUAGE PROCESSING 56
8.3.1 NATURAL LANGUAGE PROCESSING TECHNOLOGY TO GROW AT A RAPID PACE IN THE COMING YEARS 56
8.4 AUTOMATED SPEECH RECOGNITION 56
8.4.1 GROWING NEED TO RECOGNIZE HUMAN VOICE BY MACHINES TO HANDLE QUERIES OR RESPONSE EFFECTIVELY 56
9 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE 57
9.1 INTRODUCTION 58
9.2 CLOUD 59
9.2.1 BENEFITS SUCH AS SCALABILITY AND EASE OF IMPLEMENTATION TO BOOST GROWTH OF CLOUD DEPLOYMENT MODEL 59
9.3 ON-PREMISES 59
9.3.1 DATA-SENSITIVE ORGANIZATIONS TO ADOPT ON-PREMISES DEPLOYMENT MODEL TO DEPLOY CONVERSATIONAL AI SOLUTIONS 59
10 CONVERSATIONAL AI MARKET, BY APPLICATION 60
10.1 INTRODUCTION 61
10.2 CUSTOMER SUPPORT 62
10.2.1 INCREASING DEMAND FOR HANDLING CUSTOMER QUERIES TO PAVE THE WAY FOR THE CONVERSATIONAL AI MARKET IN VARIOUS VERTICALS 62
10.3 PERSONAL ASSISTANT 62
10.3.1 PERSONAL ASSISTANT APPLICATION TO GROW AT A RAPID PACE IN THE COMING YEARS 62
10.4 BRANDING AND ADVERTISEMENT 63
10.4.1 NEED TO CREATE AWARENESS AND PERFORM EFFECTIVE BRANDING ACTIVITIES TO BOOST GROWTH OF CONVERSATIONAL AI MARKET 63
10.5 CUSTOMER ENGAGEMENT AND RETENTION 63
10.5.1 NEED TO PROVIDE OMNICHANNEL CUSTOMER EXPERIENCE TO FUEL THE GROWTH OF CUSTOMER ENGAGEMENT AND RETENTION APPLICATION 63
10.6 ONBOARDING AND EMPLOYEE ENGAGEMENT 63
10.6.1 GROWING DEMAND FOR EMPLOYEE RETENTION AND ENGAGEMENT FOR ORGANIZATIONAL GROWTH AND DEVELOPMENT 63
10.7 DATA PRIVACY AND COMPLIANCE 64
10.7.1 NEED TO SECURE CUSTOMERS’ DATA AND STRINGENT REGULATORY COMPLIANCE TO PAVE WAY FOR ADOPTION OF CONVERSATIONAL AI 64
10.8 OTHERS 64
11 CONVERSATIONAL AI MARKET, BY VERTICAL 65
11.1 INTRODUCTION 66
11.1.1 MAJOR USE CASES: BY INDUSTRY 67
11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 68
11.2.1 CONVERSATIONAL AI SOLUTIONS HELP FINANCIAL INSTITUTIONS EFFORTLESSLY CONNECT WITH CUSTOMERS TO PROVIDE ENHANCED CUSTOMER EXPERIENCE 68
11.3 RETAIL AND ECOMMERCE 69
11.3.1 INCREASING DEPLOYMENT OF CONVERSATIONAL AI SOLUTIONS BY RETAIL AND ECOMMERCE VERTICAL ON VARIOUS CHANNELS FOR GREATER CUSTOMER ENGAGEMENT 69
11.4 HEALTHCARE AND LIFE SCIENCES 69
11.4.1 CONVERSATIONAL AI SOLUTIONS TO IMPROVE PATIENT MANAGEMENT, MONITORING, AND EXPERIENCE AND ENGAGEMENT 69
11.5 TRAVEL AND HOSPITALITY 70
11.5.1 AUTOMATION OF BOOKING PROCESS THROUGH VARIOUS PLATFORMS TO INCREASE ADOPTION OF CHATBOTS AND INTELLIGENT VIRTUAL ASSISTANTS 70
11.6 TELECOM 70
11.6.1 GROWING DEMAND FOR EFFECTIVE CONTACT CENTRE AND OPERATIONAL COST REDUCTION WILL GIVA A BOOST TO THE GROWTH OF CONVERSATIONAL AI IN THE TELECOM VERTICAL 70
11.7 MEDIA AND ENTERTAINMENT 71
11.7.1 DEMAND FOR PERSONALIZED AND ENHANCED CUSTOMER EXPERIENCE TO INCREASE ADOPTION OF CONVERSATIONAL AI SOLUTIONS 71
11.8 OTHERS 71
12 CONVERSATIONAL AI MARKET, BY REGION 72
12.1 INTRODUCTION 73
12.2 NORTH AMERICA 75
12.2.1 UNITED STATES 81
12.2.1.1 Growing implementation of AI- and ML-based solutions to fuel the demand for conversational AI in the market 81
12.2.2 CANADA 81
12.2.2.1 Increase in AI-based investments and research activities to drive the growth of conversational AI market in Canada 81

12.3 EUROPE 81
12.3.1 UNITED KINGDOM 86
12.3.1.1 Growing investments to fuel the adoption of conversational AI solutions in the UK 86
12.3.2 GERMANY 86
12.3.2.1 Increasing adoption of conversational AI solutions across major verticals to drive the market in Germany 86
12.3.3 FRANCE 86
12.3.3.1 Heavy inflow of capital from various investors to drive the conversational AI market in France 86
12.3.4 REST OF EUROPE 86
12.4 ASIA PACIFIC 87
12.4.1 CHINA 93
12.4.1.1 Increasing investments in AI landscape to drive the adoption of conversational AI solutions in China 93
12.4.2 JAPAN 93
12.4.2.1 Rising use of chatbots and intelligent virtual agentsin the telecom vertical to fuel adoption of conversational AI solutions in Japan 93
12.4.3 INDIA 93
12.4.3.1 Increase in investments among startups and growth of AI technology among verticals to trigger conversational AI adoption in India 93
12.4.4 REST OF ASIA PACIFIC 94
12.5 MIDDLE EAST AND AFRICA 94
12.5.1 ISRAEL 98
12.5.1.1 Upcoming AI starups in the country to drive the growth of conversational AI market in Israel 98
12.5.2 UNITED ARAB EMIRATES 98
12.5.2.1 Government initiatives to drive the adoption of AI-based solutions in United Arab Emirates 98
12.5.3 REST OF MIDDLE EAST AND AFRICA 98
12.6 LATIN AMERICA 99
12.6.1 BRAZIL 103
12.6.1.1 Emerging startups in Brazil to drive the growth of conversational AI market in the coming years 103
12.6.2 MEXICO 103
12.6.2.1 Growing demand for AI-based technologies to fuel adoption of conversational AI solutions in Mexico 103
12.6.3 REST OF LATIN AMERICA 104

13 COMPETITIVE LANDSCAPE 105
13.1 COMPETITIVE LEADERSHIP MAPPING 105
13.1.1 VISIONARY LEADERS 105
13.1.2 INNOVATORS 105
13.1.3 DYNAMIC DIFFERENTIATORS 105
13.1.4 EMERGING COMPANIES 105
13.2 STRENGTH OF PRODUCT PORTFOLIO 107
13.3 BUSINESS STRATEGY EXCELLENCE 108
14 COMPANY PROFILES 109
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
14.1 GOOGLE 109
14.2 MICROSOFT 112
14.3 AWS 115
14.4 IBM 118
14.5 ORACLE 121
14.6 NUANCE 124
14.7 BAIDU 127
14.8 SAP 130
14.9 ARTIFICIAL SOLUTIONS 133
14.10 KORE.AI 135
14.11 AVAAMO 138
14.12 CONVERSICA 140
14.13 HAPTIK 142
14.14 RASA 144
14.15 SOLVVY 146
14.16 PYPESTREAM 146
14.17 INBENTA 147
14.18 RULAI 147
14.19 CREATIVE VIRTUAL 148
14.20 SAARTHI.AI 148
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
15 APPENDIX 149
15.1 INDUSTRY EXPERTS 149
15.2 DISCUSSION GUIDE 150
15.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 157
15.4 AVAILABLE CUSTOMIZATIONS 159
15.5 RELATED REPORTS 159
15.6 AUTHOR DETAILS 160

LIST OF TABLES

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2015–2017 20
TABLE 2 FACTOR ANALYSIS 26
TABLE 3 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE,
2017–2024 (USD MILLION, Y-O-Y %) 30
TABLE 4 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 46
TABLE 5 CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION) 48
TABLE 6 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION) 51
TABLE 7 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2017–2024 (USD MILLION) 54
TABLE 8 CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2017–2024 (USD MILLION) 58
TABLE 9 CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 61
TABLE 10 CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 68
TABLE 11 CONVERSATIONAL AI MARKET SIZE, BY REGION, 2017–2024(USD MILLION) 75
TABLE 12 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 77
TABLE 13 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2017–2024 (USD MILLION) 77
TABLE 14 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION) 78
TABLE 15 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2017–2024 (USD MILLION) 78
TABLE 16 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION) 79
TABLE 17 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 79
TABLE 18 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 80
TABLE 19 NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION) 80
TABLE 20 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 82
TABLE 21 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION) 82
TABLE 22 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION) 83
TABLE 23 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2017–2024 (USD MILLION) 83
TABLE 24 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2017–2024 (USD MILLION) 84
TABLE 25 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 84
TABLE 26 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 85
TABLE 27 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION) 85
TABLE 28 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 89
TABLE 29 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2017–2024 (USD MILLION) 90
TABLE 30 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION) 90
TABLE 31 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2017–2024 (USD MILLION) 90
TABLE 32 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2017–2024 (USD MILLION) 91
TABLE 33 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 91
TABLE 34 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 92
TABLE 35 ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION) 92
TABLE 36 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 95
TABLE 37 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2017–2024 (USD MILLION) 95
TABLE 38 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION) 95
TABLE 39 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2017–2024 (USD MILLION) 96
TABLE 40 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION) 96
TABLE 41 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 96
TABLE 42 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 97
TABLE 43 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 97
TABLE 44 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 100
TABLE 45 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2017–2024 (USD MILLION) 100
TABLE 46 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION) 100
TABLE 47 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2017–2024 (USD MILLION) 101
TABLE 48 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION) 101
TABLE 49 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 102
TABLE 50 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 102
TABLE 51 LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION) 103
TABLE 52 KEY PLAYERS OF THE CONVERSATIONAL AI MARKET, 2018 108


LIST OF FIGURES

FIGURE 1 GLOBAL CONVERSATIONAL AI MARKET: RESEARCH DESIGN 21
FIGURE 2 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 25
FIGURE 3 CONVERSATIONAL AI MARKET SNAPSHOT, BY COMPONENT 30
FIGURE 4 CONVERSATIONAL AI MARKET SNAPSHOT, BY TYPE 31
FIGURE 5 CONVERSATIONAL AI MARKET SNAPSHOT, BY SERVICE 31
FIGURE 6 CONVERSATIONAL AI MARKET SNAPSHOT, BY DEPLOYMENT MODE 32
FIGURE 7 CONVERSATIONAL AI MARKET SNAPSHOT, BY APPLICATION 32
FIGURE 8 CONVERSATIONAL AI MARKET SNAPSHOT, BY TECHNOLOGY 33
FIGURE 9 CONVERSATIONAL AI MARKET SNAPSHOT, BY VERTICAL 33
FIGURE 10 CONVERSATIONAL AI MARKET SNAPSHOT, BY REGION 34
FIGURE 11 INCREASING DEMAND FOR AI-POWERED CUSTOMER SUPPORT SERVICES IS ONE OF THE MAJOR FACTORS DRIVING THE OVERALL GROWTH OF THE CONVERSATIONAL AI MARKET DURING THE FORECAST PERIOD 35
FIGURE 12 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD 36
FIGURE 13 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2019 36
FIGURE 14 TRAINING AND CONSULTING SERVICES, AND NATURAL LANGUAGE PROCESSING TECHNOLOGY IN NORTH AMERICA ACCOUNTED FOR THE HIGHEST MARKET SHARES IN THE CONVERSATIONAL AI MARKET IN 2019 37
FIGURE 15 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONVERSATIONAL
AI MARKET 38
FIGURE 16 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 46
FIGURE 17 SYSTEM INTEGRATION AND TESTING SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 47
FIGURE 18 INTELLIGENT VIRTUAL ASSISTANTS SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 51
FIGURE 19 MACHINE LEARNING AND DEEP LEARNING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 54
FIGURE 20 CLOUD DEPLOYMENT MODE TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 58
FIGURE 21 PERSONAL ASSISTANT SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 61
FIGURE 22 RETAIL AND ECOMMERCE SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 66
FIGURE 23 NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 73
FIGURE 24 INDIA TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 74
FIGURE 25 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR IN 2019 74
FIGURE 26 NORTH AMERICA: MARKET SNAPSHOT 76
FIGURE 27 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 77
FIGURE 28 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 82
FIGURE 29 ASIA PACIFIC: MARKET SNAPSHOT 88
FIGURE 30 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 89
FIGURE 31 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING FORECAST PERIOD 94
FIGURE 32 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING FORECAST PERIOD 99
FIGURE 33 GLOBAL CONVERSATIONAL AI MARKET (GLOBAL), COMPETITIVE LEADERSHIP MAPPING, 2018 106
FIGURE 34 GOOGLE: COMPANY SNAPSHOT 109
FIGURE 35 SWOT ANALYSIS: GOOGLE 111
FIGURE 36 MICROSOFT: COMPANY SNAPSHOT 112
FIGURE 37 SWOT ANALYSIS: MICROSOFT 114
FIGURE 38 AWS: COMPANY SNAPSHOT 115
FIGURE 39 SWOT ANALYSIS: AWS 117
FIGURE 40 IBM: COMPANY SNAPSHOT 118
FIGURE 41 SWOT ANALYSIS: IBM 120
FIGURE 42 ORACLE: COMPANY SNAPSHOT 121
FIGURE 43 SWOT ANALYSIS: ORACLE 123
FIGURE 44 NUANCE: COMPANY SNAPSHOT 124
FIGURE 45 BAIDU: COMPANY SNAPSHOT 127
FIGURE 46 SAP: COMPANY SNAPSHOT 130


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