TABLE OF CONTENTS
1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET DEFINITION 15
1.3 MARKET SCOPE 16
1.4 YEARS CONSIDERED FOR THE STUDY 17
1.5 CURRENCY CONSIDERED 17
1.6 STAKEHOLDERS 17
2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 18
2.1.1 SECONDARY DATA 19
2.1.2 PRIMARY DATA 19
2.1.2.1 Breakdown of primaries 19
2.1.2.2 Key industry insights 20
2.2 MARKET SIZE ESTIMATION 21
2.3 RESEARCH ASSUMPTIONS 23
2.4 LIMITATIONS 24
3 EXECUTIVE SUMMARY 25
4 PREMIUM INSIGHTS 28
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE PROPERTY MANAGEMENT MARKET 28
4.2 PROPERTY MANAGEMENT MARKET, BY COMMERCIAL APPLICATION AND REGION 29
4.3 PROPERTY MANAGEMENT MARKET, BY REGION 29
4.4 PROPERTY MANAGEMENT MARKET: INVESTMENT SCENARIO 30
5 MARKET OVERVIEW 31
5.1 INTRODUCTION 31
5.2 MARKET DYNAMICS 31
5.2.1 DRIVERS 32
5.2.1.1 Increasing demand for SaaS model of property management 32
5.2.1.2 Evolving trend of workplace mobility 33
5.2.1.3 Increasing demand for smart building projects 33
5.2.2 RESTRAINTS 33
5.2.2.1 Budget constraints for technological solutions 33
5.2.3 OPPORTUNITIES 34
5.2.3.1 Integration of BIM with property management solutions 34
5.2.3.2 Rising demand for outsourcing services 34
5.2.4 CHALLENGES 34
5.2.4.1 Integration of property management solutions with legacy systems 34
5.2.4.2 Lack of technical skills 35
6 PROPERTY MANAGEMENT MARKET, BY COMPONENT 36
6.1 INTRODUCTION 37
6.2 SOLUTIONS 38
6.3 SERVICES 39
7 PROPERTY MANAGEMENT MARKET, BY SOLUTION 40
7.1 INTRODUCTION 41
7.2 LEASE ACCOUNTING AND REAL ESTATE MANAGEMENT 42
7.3 ASSET MAINTENANCE MANAGEMENT 43
7.4 WORKSPACE AND RELOCATION MANAGEMENT 43
7.5 RESERVATION MANAGEMENT 44
8 PROPERTY MANAGEMENT MARKET, BY SERVICE 45
8.1 INTRODUCTION 46
8.2 DEPLOYMENT AND INTEGRATION 47
8.3 CONSULTING 48
8.4 SUPPORT AND MAINTENANCE 48
8.5 SERVICE LEVEL AGREEMENT MANAGEMENT 49
9 PROPERTY MANAGEMENT MARKET, BY DEPLOYMENT 50
9.1 INTRODUCTION 51
9.2 CLOUD 52
9.3 ON-PREMISES 53
10 PROPERTY MANAGEMENT MARKET, BY END-USER 54
10.1 INTRODUCTION 55
10.2 PROPERTY MANAGERS 56
10.3 HOUSING ASSOCIATIONS 57
11 PROPERTY MANAGEMENT MARKET, BY APPLICATION 58
11.1 INTRODUCTION 59
11.2 COMMERCIAL 60
11.3 RESIDENTIAL 61
12 PROPERTY MANAGEMENT MARKET, BY COMMERCIAL APPLICATION 62
12.1 INTRODUCTION 63
12.2 CONSTRUCTION AND REAL ESTATE 64
12.3 GOVERNMENT 65
12.4 RETAIL 66
12.5 HOSPITALITY 67
12.6 OTHERS 68
13 PROPERTY MANAGEMENT MARKET, BY REGION 69
13.1 INTRODUCTION 70
13.2 NORTH AMERICA 71
13.3 EUROPE 76
13.4 ASIA PACIFIC 79
13.5 MIDDLE EAST AND AFRICA 84
13.6 LATIN AMERICA 87
14 COMPETITIVE LANDSCAPE 90
14.1 OVERVIEW 90
14.2 COMPETITIVE SCENARIO 92
14.2.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 92
14.2.2 PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS 93
14.2.3 MERGERS AND ACQUISITIONS 94
15 COMPANY PROFILES 95
(Business Overview, Solutions Offered, Recent Developments, SWOT Analysis, and MNM View)*
15.1 IBM 95
15.2 JLL 98
15.3 ORACLE 101
15.4 SAP 104
15.5 TRIMBLE 106
15.6 REALPAGE 109
15.7 APPFOLIO 111
15.8 YARDI 113
15.9 MCS SOLUTIONS 115
15.10 ARCHIBUS 117
15.11 FSI 119
15.12 PLANON 120
15.13 ACCRUENT 122
15.14 ENTRATA 124
15.15 IOFFICE 126
15.16 INDUS SYSTEMS 128
15.17 TOTAL MANAGEMENT 129
15.18 RENTEC DIRECT 130
15.19 PMX DYNAMICS 131
15.20 HEMLANE 132
15.21 PROPERTY BOULEVARD 133
15.22 OFFICESPACE SOFTWARE 134
15.23 CIC 135
15.24 ARCHIDATA 136
15.25 BUILDIUM 137
*Details on Business Overview, Solutions Offered, Recent Developments, SWOT Analysis, and MNM View might not be captured in case of unlisted companies.
16 APPENDIX 138
16.1 INDUSTRY EXPERTS 138
16.2 DISCUSSION GUIDE 139
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 142
16.4 AVAILABLE CUSTOMIZATIONS 144
16.5 RELATED REPORTS 144
16.6 AUTHOR DETAILS 145
TABLE 1 PROPERTY MANAGEMENT MARKET SIZE AND GROWTH RATE,
2016–2023 (USD MILLION, Y-O-Y %) 27
TABLE 2 PROPERTY MANAGEMENT MARKET SIZE, BY COMPONENT,
2016–2023 (USD MILLION) 37
TABLE 3 SOLUTIONS: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 38
TABLE 4 SERVICES: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 39
TABLE 5 PROPERTY MANAGEMENT MARKET SIZE, BY SOLUTION,
2016–2023 (USD MILLION) 41
TABLE 6 LEASE ACCOUNTING AND REAL ESTATE MANAGEMENT: PROPERTY MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 42
TABLE 7 ASSET MAINTENANCE MANAGEMENT: PROPERTY MANAGEMENT MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 43
TABLE 8 WORKSPACE AND RELOCATION MANAGEMENT: PROPERTY MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 44
TABLE 9 RESERVATION MANAGEMENT: PROPERTY MANAGEMENT MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 44
TABLE 10 PROPERTY MANAGEMENT MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION) 46
TABLE 11 DEPLOYMENT AND INTEGRATION: PROPERTY MANAGEMENT MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 47
TABLE 12 CONSULTING: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 48
TABLE 13 SUPPORT AND MAINTENANCE: PROPERTY MANAGEMENT MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 49
TABLE 14 SERVICE LEVEL AGREEMENT MANAGEMENT: PROPERTY MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 49
TABLE 15 PROPERTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT,
2016–2023 (USD MILLION) 51
TABLE 16 CLOUD: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 52
TABLE 17 ON-PREMISES: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 53
TABLE 18 PROPERTY MANAGEMENT MARKET SIZE, BY END-USER,
2016–2023 (USD MILLION) 55
TABLE 19 PROPERTY MANAGERS: PROPERTY MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 56
TABLE 20 HOUSING ASSOCIATIONS: PROPERTY MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 57
TABLE 21 PROPERTY MANAGEMENT MARKET SIZE, BY APPLICATION,
2016–2023 (USD MILLION) 59
TABLE 22 COMMERCIAL: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 60
TABLE 23 RESIDENTIAL: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 61
TABLE 24 PROPERTY MANAGEMENT MARKET SIZE, BY COMMERCIAL APPLICATION,
2016–2023 (USD MILLION) 63
TABLE 25 CONSTRUCTION AND REAL ESTATE: PROPERTY MANAGEMENT MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 65
TABLE 26 GOVERNMENT: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 65
TABLE 27 RETAIL: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 66
TABLE 28 HOSPITALITY: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 67
TABLE 29 OTHERS: PROPERTY MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 68
TABLE 30 PROPERTY MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 70
TABLE 31 NORTH AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION) 73
TABLE 32 NORTH AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY SOLUTION,
2016–2023 (USD MILLION) 73
TABLE 33 NORTH AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY SERVICE,
2016–2023 (USD MILLION) 74
TABLE 34 NORTH AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016–2023 (USD MILLION) 74
TABLE 35 NORTH AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY END-USER,
2016–2023 (USD MILLION) 74
TABLE 36 NORTH AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY APPLICATION, 2016–2023 (USD MILLION) 75
TABLE 37 NORTH AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY COMMERCIAL APPLICATION, 2016–2023 (USD MILLION) 75
TABLE 38 EUROPE: PROPERTY MANAGEMENT MARKET SIZE, BY COMPONENT,
2016–2023 (USD MILLION) 76
TABLE 39 EUROPE: PROPERTY MANAGEMENT MARKET SIZE, BY SOLUTION,
2016–2023 (USD MILLION) 77
TABLE 40 EUROPE: PROPERTY MANAGEMENT MARKET SIZE, BY SERVICE,
2016–2023 (USD MILLION) 77
TABLE 41 EUROPE: PROPERTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT,
2016–2023 (USD MILLION) 77
TABLE 42 EUROPE: PROPERTY MANAGEMENT MARKET SIZE, BY END-USER,
2016–2023 (USD MILLION) 78
TABLE 43 EUROPE: PROPERTY MANAGEMENT MARKET SIZE, BY APPLICATION,
2016–2023 (USD MILLION) 78
TABLE 44 EUROPE: PROPERTY MANAGEMENT MARKET SIZE, BY COMMERCIAL APPLICATION, 2016–2023 (USD MILLION) 78
TABLE 45 ASIA PACIFIC: PROPERTY MANAGEMENT MARKET SIZE, BY COMPONENT,
2016–2023 (USD MILLION) 81
TABLE 46 ASIA PACIFIC: PROPERTY MANAGEMENT MARKET SIZE, BY SOLUTION,
2016–2023 (USD MILLION) 81
TABLE 47 ASIA PACIFIC: PROPERTY MANAGEMENT MARKET SIZE, BY SERVICE,
2016–2023 (USD MILLION) 82
TABLE 48 ASIA PACIFIC: PROPERTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT,
2016–2023 (USD MILLION) 82
TABLE 49 ASIA PACIFIC: PROPERTY MANAGEMENT MARKET SIZE, BY END-USER,
2016–2023 (USD MILLION) 82
TABLE 50 ASIA PACIFIC: PROPERTY MANAGEMENT MARKET SIZE, BY APPLICATION,
2016–2023 (USD MILLION) 83
TABLE 51 ASIA PACIFIC: PROPERTY MANAGEMENT MARKET SIZE, BY COMMERCIAL APPLICATION, 2016–2023 (USD MILLION) 83
TABLE 52 MIDDLE EAST AND AFRICA: PROPERTY MANAGEMENT MARKET SIZE,
BY COMPONENT, 2016–2023 (USD MILLION) 84
TABLE 53 MIDDLE EAST AND AFRICA: PROPERTY MANAGEMENT MARKET SIZE,
BY SOLUTION, 2016–2023 (USD MILLION) 84
TABLE 54 MIDDLE EAST AND AFRICA: PROPERTY MANAGEMENT MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION) 85
TABLE 55 MIDDLE EAST AND AFRICA: PROPERTY MANAGEMENT MARKET SIZE,
BY DEPLOYMENT, 2016–2023 (USD MILLION) 85
TABLE 56 MIDDLE EAST AND AFRICA: PROPERTY MANAGEMENT MARKET SIZE,
BY END-USER, 2016–2023 (USD MILLION) 85
TABLE 57 MIDDLE EAST AND AFRICA: PROPERTY MANAGEMENT MARKET SIZE,
BY APPLICATION, 2016–2023 (USD MILLION) 86
TABLE 58 MIDDLE EAST AND AFRICA: PROPERTY MANAGEMENT MARKET SIZE,
BY COMMERCIAL APPLICATION, 2016–2023 (USD MILLION) 86
TABLE 59 LATIN AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY COMPONENT,
2016–2023 (USD MILLION) 87
TABLE 60 LATIN AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY SOLUTION,
2016–2023 (USD MILLION) 87
TABLE 61 LATIN AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY SERVICE,
2016–2023 (USD MILLION) 88
TABLE 62 LATIN AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016–2023 (USD MILLION) 88
TABLE 63 LATIN AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY END-USER,
2016–2023 (USD MILLION) 88
TABLE 64 LATIN AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY APPLICATION,
2016–2023 (USD MILLION) 89
TABLE 65 LATIN AMERICA: PROPERTY MANAGEMENT MARKET SIZE, BY COMMERCIAL APPLICATION, 2016–2023 (USD MILLION) 89
TABLE 66 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2017–2018 92
TABLE 67 PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS, 2016–2018 93
TABLE 68 MERGERS AND ACQUISITIONS, 2018 94
LIST OF FIGURES
FIGURE 1 PROPERTY MANAGEMENT MARKET: MARKET SEGMENTATION 16
FIGURE 2 PROPERTY MANAGEMENT MARKET: RESEARCH DESIGN 18
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY, DESIGNATION,
AND REGION 19
FIGURE 4 DATA TRIANGULATION 21
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 22
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 22
FIGURE 7 PROPERTY MANAGEMENT MARKET: RESEARCH ASSUMPTIONS 23
FIGURE 8 PROPERTY MANAGEMENT MARKET, TOP 3 SEGMENTS, 2018 27
FIGURE 9 PROPERTY MANAGEMENT MARKET, BY DEPLOYMENT, 2018 27
FIGURE 10 INCREASING DEMAND FOR SMART PROPERTIES AND SOFTWARE-AS-A-SERVICE MODEL OF PROPERTY MANAGEMENT IS EXPECTED TO DRIVE THE PROPERTY MANAGEMENT MARKET 28
FIGURE 11 CONSTRUCTION AND REAL ESTATE COMMERCIAL APPLICATION SEGMENT
AND NORTH AMERICA ARE ESTIMATED TO HOLD THE LARGEST MARKET
SHARES IN 2018 29
FIGURE 12 ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 29
FIGURE 13 ASIA PACIFIC IS EXPECTED TO EMERGE AS THE BEST MARKET FOR INVESTMENTS OVER THE NEXT 5 YEARS 30
FIGURE 14 PROPERTY MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES,
AND CHALLENGES 32
FIGURE 15 SOLUTIONS SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD 37
FIGURE 16 IN THE SERVICES SEGMENT, NORTH AMERICA IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 39
FIGURE 17 LEASE ACCOUNTING AND REAL ESTATE MANAGEMENT SEGMENT IS EXPECTED
TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 41
FIGURE 18 IN THE LEASE ACCOUNTING AND REAL ESTATE MANAGEMENT SEGMENT, ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD 42
FIGURE 19 DEPLOYMENT AND INTEGRATION SEGMENT IS EXPECTED TO ACCOUNT
FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 46
FIGURE 20 IN THE DEPLOYMENT AND INTEGRATION SEGMENT, NORTH AMERICA IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 47
FIGURE 21 CLOUD DEPLOYMENT SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD 51
FIGURE 22 IN THE CLOUD SEGMENT, ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 52
FIGURE 23 PROPERTY MANAGERS SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD 55
FIGURE 24 IN THE PROPERTY MANAGERS SEGMENT, NORTH AMERICA IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 56
FIGURE 25 COMMERCIAL SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE DURING THE FORECAST PERIOD 59
FIGURE 26 IN THE COMMERCIAL SEGMENT, NORTH AMERICA IS EXPECTED TO ACCOUNT
FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 60
FIGURE 27 CONSTRUCTION AND REAL ESTATE SEGMENT IS EXPECTED TO ACCOUNT
FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 63
FIGURE 28 IN THE CONSTRUCTION AND REAL ESTATE SEGMENT, ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 64
FIGURE 29 ASIA PACIFIC IS EXPECTED TO BE THE FASTEST-GROWING REGION IN
THE PROPERTY MANAGEMENT MARKET DURING THE FORECAST PERIOD 70
FIGURE 30 NORTH AMERICA: MARKET SNAPSHOT 72
FIGURE 31 SOLUTIONS SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGER MARKET SIZE IN NORTH AMERICA DURING THE FORECAST PERIOD 73
FIGURE 32 ASIA PACIFIC: MARKET SNAPSHOT 80
FIGURE 33 LEASE ACCOUNTING AND REAL ESTATE MANAGEMENT SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE IN ASIA PACIFIC DURING THE FORECAST PERIOD 81
FIGURE 34 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE PROPERTY MANAGEMENT MARKET DURING 2016–2018 91
FIGURE 35 IBM: COMPANY SNAPSHOT 95
FIGURE 36 IBM: SWOT ANALYSIS 97
FIGURE 37 JLL: COMPANY SNAPSHOT 98
FIGURE 38 JLL: SWOT ANALYSIS 99
FIGURE 39 ORACLE: COMPANY SNAPSHOT 101
FIGURE 40 ORACLE: SWOT ANALYSIS 102
FIGURE 41 SAP: COMPANY SNAPSHOT 104
FIGURE 42 SAP: SWOT ANALYSIS 105
FIGURE 43 TRIMBLE: COMPANY SNAPSHOT 106
FIGURE 44 TRIMBLE: SWOT ANALYSIS 108
FIGURE 45 REALPAGE: COMPANY SNAPSHOT 109
FIGURE 46 APPFOLIO: COMPANY SNAPSHOT 111