Speech Analytics Market by Component (Solutions (Speech Engine, Indexing, Analysis & Query Tools, Reporting & Visualization Tools) and Services), Application, Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2022

音声分析の世界市場予測(~2022年)

◆タイトル:Speech Analytics Market by Component (Solutions (Speech Engine, Indexing, Analysis & Query Tools, Reporting & Visualization Tools) and Services), Application, Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2022
◆商品コード:MAM-TC-2259
◆調査・発行会社:MarketsandMarkets
◆発行日:2018年2月19日
◆ページ数:152
◆レポート形式:PDF / 英語
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【レポートの概要】

MarketsandMarketsが発行した当調査レポートでは、音声分析の世界市場について調査・分析し、エグゼクティブサマリー、市場インサイト、市場概観/市場動向、産業動向、構成要素別分析、用途別分析、導入方式別分析、企業規模別分析、音声分析の世界市場規模及び予測、市場動向、競争状況、関連企業分析などの情報をお届けいたします。

“Increasing focus on higher customer satisfaction and rising significance for real-time speech analytics are expected to boost the growth of speech analytics market”The global speech analytics market size is expected to grow from USD 941.1 million in 2017 to USD 2,175.8 million by 2022, at a Compound Annual Growth Rate (CAGR) of 18.2% during the forecast period. Increasing focus on higher customer satisfaction is one of the key factors fueling the growth of this market. Cloud-based speech analytics solutions and rising need to predict are expected to evolve the speech analytics. As a result, it will provide growth opportunities for the market. However, integrating with the existing system with the right approach is a major restraining factor for the growth of speech analytics market.
“Indexing, analysis, and query tools segment is expected to hold the largest market size during the forecast period”
Indexing starts with the analysis of the subject and various target words in a speech. This process involves the extraction of words directly from the speech or searches the words from the in-built vocabulary. The software derives the findings from speech engine to index them for further analysis and ad-hoc searching. This is where the tools import data from other telephony and servicing solutions. Phonetic indexing converts the agent-customer conversation into a string of phonemes and identifies a predefined list of words or else conducts a free text search. Without the indexing process, the speech engine software scans for every document, which would take considerable time. Therefore, companies utilize this solution to minimize the time involved. The query engine helps end users in defining their queries and presenting the required output from the solution. The search tool conducts ad-hoc searches on processed audio files for nested filtering.
“APAC is projected to grow at the highest rate during the forecast period”
The speech analytics market growth in Asia Pacific (APAC) region is gaining momentum and is expected to grow at the highest rate in the coming years. Rising awareness can be attributed to continuous increase in companies’ focus on improving their customer service to drive competitive differentiation and revenue growth. Also, to enhance business productivity supplemented by speech analytics solutions and services has made APAC a highly potential market. In addition, major economies in APAC, such as India, Singapore, Malaysia, Japan, South Korea, and Australia are adopting the cloud technology.
In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of the profiles of the primary participants is given below:
• By Company: Tier 1: 22%, Tier 2: 30%, and Tier 3: 48%
• By Designation: C-level: 30%, Director level: 45%, and Others: 25%
• By Region: North America: 45%, Europe: 25%, APAC: 22% and Middles East and Africa: 8%
The following key vendors are profiled in the report:
1. Verint Systems (US)
2. Avaya (US)
3. Calabrio (US)
4. Clarabridge (US)
5. Voci Technologies (US)
6. Zoom International (Czech Republic)
7. NICE Systems (Israel)
8. Genesys (US)
9. HPE (US)
10. CallMiner (US)
11. Almawave (Italy)

Research Coverage
The report segments the speech analytics market based by components, which are further segmented into solutions and services. Under solutions, the report covers speech engine, indexing, analysis and query tools; and reporting and visualization. In the service segment of the market is further segmented as managed and professional. The professional services in the report are further segmented into support and maintenance, and consulting services. Based on deployment models, the market is segmented into on-premises and cloud. Under the organization size, it is segmented into Small and Medium-sized Enterprises (SMEs) and large enterprises. Further, under industry verticals, the report covers retail and eCommerce, government and defense, healthcare and life sciences, energy and utilities, telecommunications and IT, travel and hospitality, media and entertainment, and Banking, Financial Services, and Insurance (BFSI). The regions are segmented into North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America.
Reasons to buy the report
The report will help the leaders/new entrants in this market in the following ways:
1. This report segments the speech analytics market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across different industry verticals and regions.
2. The report helps stakeholders to understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to better understand the competitors and gain more insights to enhance their position in the business. The competitive landscape section includes new product launches/developments; partnerships and collaborations; mergers and acquisitions; and expansions.

【レポートの目次】

TABLE OF CONTENTS

1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 17
1.4 YEARS CONSIDERED FOR THE STUDY 18
1.5 CURRENCY 18
1.6 STAKEHOLDERS 18
2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 20
2.1.2 PRIMARY DATA 20
2.1.2.1 Breakdown of primaries 20
2.1.2.2 Key industry insights 21
2.2 MARKET SIZE ESTIMATION 23
2.2.1 BOTTOM-UP APPROACH 23
2.2.2 TOP-DOWN APPROACH 24
2.3 ASSUMPTIONS 25
2.4 LIMITATIONS 25
3 EXECUTIVE SUMMARY 26
4 PREMIUM INSIGHTS 31
4.1 ATTRACTIVE OPPORTUNITIES IN THE SPEECH ANALYTICS MARKET 31
4.2 SPEECH ANALYTICS MARKET, BY REGION 31
4.3 SPEECH ANALYTICS MARKET, TOP 3 INDUSTRY VERTICALS AND REGIONS 32
4.4 INVESTMENT OPPORTUNITIES IN THE SPEECH ANALYTICS MARKET 32
5 MARKET OVERVIEW 33
5.1 INTRODUCTION 33
5.1.1 MARKET DYNAMICS 33
5.1.2 DRIVERS 34
5.1.2.1 Need for higher customer satisfaction 34
5.1.2.2 Rising significance for real-time speech analytics 34
5.1.2.3 Increasing need of speech analytics software and services to cater to the growing BPO sector 34
5.1.2.4 Adherence to regulatory and compliance standards 35

5.1.3 RESTRAINTS 35
5.1.3.1 Integrating with existing systems and selection of right approach 35
5.1.3.2 Difficult to quantify Return on Investment (RoI) 35
5.1.4 OPPORTUNITIES 36
5.1.4.1 Rising need to predict customer’s intent and monitor agent’s behavior 36
5.1.4.2 Cloud-based speech analytics solutions 36
5.1.5 CHALLENGES 36
5.1.5.1 Data ecosystem and exchanges leading to data security concerns 36
5.1.5.2 Inconsistent link between business semantics and business goals 37
5.2 INDUSTRY TRENDS 37
5.2.1 FEATURES/FUNCTIONALITIES 37
5.2.1.1 Emotion detection 37
5.2.1.2 Speech-to-text recognition 37
5.2.1.3 Phonetic indexing 37
5.2.1.4 Talk over analytics 37
5.2.2 USE CASES 37
5.2.2.1 Use case 1: Insurance services 38
5.2.2.2 Use case 2: Energy and utilities 38
5.2.2.3 Use case 3: Financial services 39
5.2.3 INNOVATION SPOTLIGHT 39
5.2.3.1 Advent of Artificial Intelligence(AI) and machine learning into speech analytics 39
5.2.3.2 Emergence of real-time into speech analytics 39
6 SPEECH ANALYTICS MARKET, BY COMPONENT 40
6.1 INTRODUCTION 41
6.2 SOLUTIONS 42
6.2.1 SPEECH ENGINE 43
6.2.2 INDEXING, ANALYSIS, AND QUERY TOOLS 44
6.2.3 REPORTING AND VISUALIZATION TOOLS 45
6.3 SERVICES 46
6.3.1 MANAGED SERVICES 47
6.3.2 PROFESSIONAL SERVICES 48
6.3.2.1 Support and maintenance 49
6.3.2.2 Consulting services 50
6.3.2.3 Deployment and integration 50
7 SPEECH ANALYTICS MARKET, BY APPLICATION 52
7.1 INTRODUCTION 53
7.2 CUSTOMER EXPERIENCE MANAGEMENT 54
7.3 CALL MONITORING 55
7.4 AGENT PERFORMANCE MONITORING 56
7.5 SALES PERFORMANCE MANAGEMENT 57
7.6 COMPETITIVE INTELLIGENCE 58
7.7 RISK AND COMPLIANCE MANAGEMENT 59
7.8 OTHERS 60
8 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODEL 61
8.1 INTRODUCTION 62
8.2 ON-PREMISES 63
8.3 CLOUD 64
9 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE 65
9.1 INTRODUCTION 66
9.2 SMALL AND MEDIUM-SIZED ENTERPRISES 67
9.3 LARGE ENTERPRISES 68
10 SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL 69
10.1 INTRODUCTION 70
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 71
10.3 TELECOMMUNICATIONS AND IT 72
10.4 RETAIL AND ECOMMERCE 73
10.5 HEALTHCARE AND LIFE SCIENCES 74
10.6 MEDIA AND ENTERTAINMENT 75
10.7 GOVERNMENT AND DEFENSE 75
10.8 ENERGY AND UTILITIES 76
10.9 TRAVEL AND HOSPITALITY 77
10.10 OTHERS 78
11 SPEECH ANALYTICS MARKET, BY REGION 79
11.1 INTRODUCTION 80
11.2 NORTH AMERICA 82
11.2.1 BY COMPONENT 83
11.2.2 BY SOLUTION 84
11.2.3 BY SERVICE 84
11.2.4 BY PROFESSIONAL SERVICE 85
11.2.5 BY APPLICATION 85
11.2.6 BY DEPLOYMENT MODEL 86
11.2.7 BY ORGANIZATION SIZE 86
11.2.8 BY INDUSTRY VERTICAL 87
11.3 EUROPE 87
11.3.1 BY COMPONENT 88
11.3.2 BY SOLUTION 88
11.3.3 BY SERVICE 89
11.3.4 BY PROFESSIONAL SERVICE 89
11.3.5 BY APPLICATION 89
11.3.6 BY DEPLOYMENT MODEL 90
11.3.7 BY ORGANIZATION SIZE 90
11.3.8 BY INDUSTRY VERTICAL 91
11.4 ASIA PACIFIC 91
11.4.1 BY COMPONENT 93
11.4.2 BY SOLUTION 93
11.4.3 BY SERVICE 93
11.4.4 BY PROFESSIONAL SERVICE 94
11.4.5 BY APPLICATION 94
11.4.6 BY DEPLOYMENT MODEL 95
11.4.7 BY ORGANIZATION SIZE 95
11.4.8 BY INDUSTRY VERTICAL 96
11.5 MIDDLE EAST AND AFRICA 96
11.5.1 BY COMPONENT 97
11.5.2 BY SOLUTION 97
11.5.3 BY SERVICE 97
11.5.4 BY PROFESSIONAL SERVICE 98
11.5.5 BY APPLICATION 98
11.5.6 BY DEPLOYMENT MODEL 99
11.5.7 BY ORGANIZATION SIZE 99
11.5.8 BY INDUSTRY VERTICAL 100
11.6 LATIN AMERICA 100
11.6.1 BY COMPONENT 101
11.6.2 BY SOLUTION 101
11.6.3 BY SERVICE 101
11.6.4 BY PROFESSIONAL SERVICE 102
11.6.5 BY APPLICATION 102
11.6.6 BY DEPLOYMENT MODEL 103
11.6.7 BY ORGANIZATION SIZE 103
11.6.8 BY INDUSTRY VERTICAL 104
12 COMPETITIVE LANDSCAPE 105
12.1 OVERVIEW 105
12.2 PROMINENT PLAYERS OPERATING IN THE SPEECH ANALYTICS MARKET 106
12.3 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 106
12.4 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS 107
12.5 ACQUISITIONS 108

13 COMPANY PROFILES 109
13.1 INTRODUCTION 109
(Business overview, Solutions Offered, Recent Developments, SWOT analysis, MNM view)*
13.2 VERINT SYSTEMS 110
13.3 NICE SYSTEMS 114
13.4 CALLMINER 118
13.5 AVAYA 122
13.6 CALABRIO 126
13.7 CLARABRIDGE 128
13.8 VOCI TECHNOLOGIES 130
13.9 ZOOM INTERNATIONAL 132
13.10 GENESYS 134
13.11 HPE 137
13.12 ALMAWAVE 139
*Details on Business overview, Solutions Offered, Recent Developments, SWOT analysis, MNM view might not be captured in case of unlisted companies.
14 APPENDIX 141
14.1 KEY INSIGHTS OF INDUSTRY EXPERTS 141
14.2 DISCUSSION GUIDE 142
14.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 146
14.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 148
14.5 AVAILABLE CUSTOMIZATION 149
14.6 RELATED REPORTS 149
14.7 AUTHOR DETAILS 150

LIST OF TABLES

TABLE 1 SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2015–2022 (USD MILLION) 41
TABLE 2 SOLUTIONS: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 42
TABLE 3 SOLUTIONS: SPEECH ANALYTICS MARKET SIZE, BY TYPE,
2015–2022 (USD MILLION) 43
TABLE 4 SPEECH ENGINE MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 44
TABLE 5 INDEXING, ANALYSIS, AND QUERY TOOLS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 44
TABLE 6 REPORTING AND VISUALIZATION TOOLS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 45
TABLE 7 SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 46
TABLE 8 SERVICES: SPEECH ANALYTICS MARKET SIZE, BY TYPE,
2015–2022 (USD MILLION) 47
TABLE 9 MANAGED SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 47
TABLE 10 PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 48
TABLE 11 PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET SIZE, BY TYPE,
2015–2022 (USD MILLION) 49
TABLE 12 SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 49
TABLE 13 CONSULTING SERVICES MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 50
TABLE 14 DEPLOYMENT AND INTEGRATION MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 51
TABLE 15 SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION) 54
TABLE 16 CUSTOMER EXPERIENCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE,
BY REGION, 2015-2022 (USD MILLION) 55
TABLE 17 CALL MONITORING: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015-2022 (USD MILLION) 55
TABLE 18 AGENT PERFORMANCE MONITORING: SPEECH ANALYTICS MARKET SIZE,
BY REGION, 2015-2022 (USD MILLION) 56
TABLE 19 SALES PERFORMANCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE,
BY REGION, 2015-2022 (USD MILLION) 57
TABLE 20 COMPETITIVE INTELLIGENCE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015-2022 (USD MILLION) 58
TABLE 21 RISK AND COMPLIANCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE,
BY REGION, 2015-2022 (USD MILLION) 59
TABLE 22 OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015-2022 (USD MILLION) 60
TABLE 23 SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL,
2015–2022 (USD MILLION) 62
TABLE 24 ON-PREMISES: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 63
TABLE 25 CLOUD: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 64
TABLE 26 SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2015–2022 (USD MILLION) 66
TABLE 27 SMALL AND MEDIUM-SIZED ENTERPRISES: SPEECH ANALYTICS MARKET SIZE,
BY REGION, 2015–2022 (USD MILLION) 67
TABLE 28 LARGE ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 68
TABLE 29 SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL,
2015–2022 (USD MILLION) 70
TABLE 30 BANKING, FINANCIAL SERVICES, AND INSURANCE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 71
TABLE 31 TELECOMMUNICATIONS AND IT: SPEECH ANALYTICS MARKET SIZE,
BY REGION, 2015–2022 (USD MILLION) 72
TABLE 32 RETAIL AND ECOMMERCE: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 73
TABLE 33 HEALTHCARE AND LIFE SCIENCES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 74
TABLE 34 MEDIA AND ENTERTAINMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 75
TABLE 35 GOVERNMENT AND DEFENSE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 76
TABLE 36 ENERGY AND UTILITIES: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 76
TABLE 37 TRAVEL AND HOSPITALITY: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 77
TABLE 38 OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 78
TABLE 39 SPEECH ANALYTICS MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 81
TABLE 40 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT,
2015–2022 (USD MILLION) 83
TABLE 41 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION,
2015–2022 (USD MILLION) 84
TABLE 42 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE,
2015–2022 (USD MILLION) 84
TABLE 43 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL
SERVICE, 2015–2022 (USD MILLION) 85
TABLE 44 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION,
2015–2022 (USD MILLION) 85
TABLE 45 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION) 86
TABLE 46 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 86
TABLE 47 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2015–2022 (USD MILLION) 87
TABLE 48 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT,
2015–2022 (USD MILLION) 88
TABLE 49 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION,
2015–2022 (USD MILLION) 88
TABLE 50 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SERVICE,
2015–2022 (USD MILLION) 89
TABLE 51 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE,
2015–2022 (USD MILLION) 89
TABLE 52 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION,
2015–2022 (USD MILLION) 89
TABLE 53 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL,
2015–2022 (USD MILLION) 90
TABLE 54 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2015–2022 (USD MILLION) 90
TABLE 55 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL,
2015–2022 (USD MILLION) 91
TABLE 56 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT,
2015–2022 (USD MILLION) 93
TABLE 57 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION,
2015–2022 (USD MILLION) 93
TABLE 58 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SERVICE,
2015–2022 (USD MILLION) 93
TABLE 59 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION) 94
TABLE 60 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION,
2015–2022 (USD MILLION) 94
TABLE 61 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL,
2015–2022 (USD MILLION) 95
TABLE 62 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2015–2022 (USD MILLION) 95
TABLE 63 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL,
2015–2022 (USD MILLION) 96
TABLE 64 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2015–2022 (USD MILLION) 97
TABLE 65 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2015–2022 (USD MILLION) 97
TABLE 66 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION) 97
TABLE 67 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION) 98
TABLE 68 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION) 98
TABLE 69 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION) 99
TABLE 70 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 99
TABLE 71 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2015–2022 (USD MILLION) 100
TABLE 72 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT,
2015–2022 (USD MILLION) 101
TABLE 73 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION,
2015–2022 (USD MILLION) 101
TABLE 74 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE,
2015–2022 (USD MILLION) 101
TABLE 75 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION) 102
TABLE 76 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION,
2015–2022 (USD MILLION) 102
TABLE 77 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION) 103

TABLE 78 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 103
TABLE 79 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2015–2022 (USD MILLION) 104
TABLE 80 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2015–2017 106
TABLE 81 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS, 2016–2017 107
TABLE 82 ACQUISITIONS, 2015–2016 108


LIST OF FIGURES

FIGURE 1 SPEECH ANALYTICS MARKET: MARKET SEGMENTATION 17
FIGURE 2 SPEECH ANALYTICS MARKET: REGIONAL SEGMENTATION 17
FIGURE 3 SPEECH ANALYTICS MARKET: RESEARCH DESIGN 19
FIGURE 4 DATA TRIANGULATION 22
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 23
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 24
FIGURE 7 SPEECH ANALYTICS MARKET: ASSUMPTIONS 25
FIGURE 8 SPEECH ANALYTICS MARKET IS POISED TO WITNESS SIGNIFICANT GROWTH IN THE GLOBAL MARKET DURING THE FORECAST PERIOD 27
FIGURE 9 SPEECH ANALYTICS MARKET SNAPSHOT, BY COMPONENT (2017 VS. 2022) 28
FIGURE 10 SPEECH ANALYTICS MARKET SNAPSHOT, BY SERVICE (2017–2022) 28
FIGURE 11 SPEECH ANALYTICS MARKET SNAPSHOT, BY APPLICATION (2017–2022) 29
FIGURE 12 SPEECH ANALYTICS MARKET SNAPSHOT, BY DEPLOYMENT MODEL (2017–2022) 29
FIGURE 13 SPEECH ANALYTICS MARKET SNAPSHOT, BY ORGANIZATION
SIZE (2017 VS. 2022) 30
FIGURE 14 SPEECH ANALYTICS MARKET SNAPSHOT, BY INDUSTRY VERTICAL
(2017 VS. 2022) 30
FIGURE 15 THE NEED TO GENERATE VALUABLE INSIGHTS FROM THE CUSTOMER INTERACTIONS IS EXPECTED TO DRIVE THE SPEECH ANALYTICS MARKET GROWTH 31
FIGURE 16 NORTH AMERICA IS ESTIMATED TO HAVE THE LARGEST MARKET SHARE IN 2017 31
FIGURE 17 BANKING, FINANCIAL SERVICES, AND INSURANCE INDUSTRY VERTICAL, AND NORTH AMERICA ARE ESTIMATED TO HAVE THE LARGEST MARKET
SHARES IN 2017 32
FIGURE 18 ASIA PACIFIC IS EXPECTED TO BE A LUCRATIVE MARKET FOR INVESTMENTS DURING THE FORECAST PERIOD 32
FIGURE 19 SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES,
AND CHALLENGES 33
FIGURE 20 SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 41
FIGURE 21 REPORTING AND VISUALIZATION TOOLS SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 43
FIGURE 22 MANAGED SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 46
FIGURE 23 CONSULTING SERVICES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 48
FIGURE 24 COMPETITIVE INTELLIGENCE APPLICATION IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 53
FIGURE 25 CLOUD DEPLOYMENT MODEL IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 62
FIGURE 26 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 66
FIGURE 27 RETAIL AND ECOMMERCE VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 70
FIGURE 28 ASIA PACIFIC IS ESTIMATED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 80
FIGURE 29 NORTH AMERICA IS PROJECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 81
FIGURE 30 NORTH AMERICA: MARKET SNAPSHOT 83
FIGURE 31 ASIA PACIFIC: MARKET SNAPSHOT 92
FIGURE 32 KEY DEVELOPMENTS BY LEADING PLAYERS IN THE SPEECH ANALYTICS MARKET, 2015–2017 105
FIGURE 33 GEOGRAPHIC REVENUE MIX OF THE TOP 4 MARKET PLAYERS 109
FIGURE 34 VERINT SYSTEMS: COMPANY SNAPSHOT 110
FIGURE 35 VERINT SYSTEMS: SWOT ANALYSIS 113
FIGURE 36 NICE SYSTEMS: COMPANY SNAPSHOT 114
FIGURE 37 NICE SYSTEMS: SWOT ANALYSIS 117
FIGURE 38 CALLMINER: SWOT ANALYSIS 120
FIGURE 39 AVAYA: COMPANY SNAPSHOT 122
FIGURE 40 AVAYA: SWOT ANALYSIS 125
FIGURE 41 GENESYS: SWOT ANALYSIS 136
FIGURE 42 HPE: COMPANY SNAPSHOT 137


【レポートのキーワード】

音声分析

★調査レポート[音声分析の世界市場予測(~2022年)] ( Speech Analytics Market by Component (Solutions (Speech Engine, Indexing, Analysis & Query Tools, Reporting & Visualization Tools) and Services), Application, Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2022 / MAM-TC-2259) 販売に関する免責事項
[音声分析の世界市場予測(~2022年)] ( Speech Analytics Market by Component (Solutions (Speech Engine, Indexing, Analysis & Query Tools, Reporting & Visualization Tools) and Services), Application, Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2022 / MAM-TC-2259) についてEメールでお問い合わせ


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