Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - Global Forecast to 2023

自動音声応答(IVR)の世界市場予測(~2023年)

◆タイトル:Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - Global Forecast to 2023
◆商品コード:MAM-SE5548
◆調査・発行会社:MarketsandMarkets
◆発行日:2017年9月1日
◆ページ数:180
◆レポート形式:PDF / 英語
◆納品方法:Eメール(受注後24時間以内)
◆調査対象地域:グローバル
◆産業分野:電子
◆販売価格オプション(消費税別)
Single User(1名利用)USD5,650 ⇒換算¥638,450見積依頼/購入/質問フォーム
Multi User (Five User)USD6,650 ⇒換算¥751,450見積依頼/購入/質問フォーム
Corporate License (全社内共有可)USD8,150 ⇒換算¥920,950見積依頼/購入/質問フォーム
販売価格オプションの説明はこちらでご利用ガイドはこちらでご確認いただけます。
※お支払金額は「換算金額(日本円)+消費税+配送料(Eメール納品は無料)」です。
※Eメールによる納品の場合、通常ご注文当日~2日以内に納品致します。
※商品の納品後、納品日+5日以内に請求書を発行し、お客様宛に郵送いたしますので、請求書発行日より2ヶ月以内に銀行振込にて支払をお願いします。(振込先:三菱東京UFJ銀行/京橋支店/H&Iグローバルリサーチ株式会社)
※上記の日本語題名はH&Iグローバルリサーチが翻訳したものです。英語版原本には日本語表記はありません。
※為替レートは適宜修正・更新しております。リアルタイム更新ではありません。
※ご購入後、レポートに記載の英語表現や単語の意味に関しましては無料でお答えいたします。(但し、対応範囲は弊社で判断)
※弊社H&Iグローバルリサーチ株式会社はMarketsandMarketsの日本における正規販売代理店です。

【レポートの概要】

MarketsandMarketsが発行した当調査レポートでは、自動音声応答(IVR)の世界市場について調査・分析し、エグゼクティブサマリー、市場インサイト、市場概観/市場動向、産業動向、バリューチェーン分析、技術別分析、導入方式別分析、産業別分析、地域別分析、自動音声応答(IVR)の世界市場規模及び予測、市場動向、競争状況、関連企業分析などの情報をお届けいたします。

“Increasing scalability and efficiency of organizations is contributing to the growth of the interactive voice response market”The interactive voice response (IVR) market was valued at USD 3.73 billion in 2017 and is expected to reach USD 5.54 billion by 2023, at a CAGR of 6.83% during the forecast period. IVRs are implemented in multiple enterprises due to its ability to help improve the productivity and effectiveness of the organization. A scalable architecture is achievable using the latest IVRs. The ability of IVRs to route callers to the appropriate department is one of the major reasons for their increased adoption in small and medium enterprises (SMEs) and large enterprises. The IVRs help in routing calls to the concerned agent to save the caller’s time. This results in higher customer satisfaction along with effective customer services. A higher level of customer satisfaction further increases the probability of selling to a new as well as an existing prospect. On the other hand, the complexity of the IVRs due to the presence of multiple irrelevant options is one of the restraining factors in the market. The additional information confuses the customer in selecting a particular option from a list of options in the menu. Hence, sometimes the customers prefer to talk to the customer service person directly instead of talking to a machine. Limiting the menu options helps the system to remember the customer’s choices as well as minimizes the time required for the customer to choose from a list of multiple options.
“Adoption of cloud infrastructure boosts the demand for interactive voice response systems”
There is an increasing adoption of cloud infrastructure because of the ability to provide their self-service applications at a minimal cost. This infrastructure helps the organizations to reduce the operating expense (OPEX) allowing them to achieve a considerably higher level of efficiency. The hosted cloud deployment mode offers ease of data accessibility from anywhere at any time. Moreover, the hosted cloud offers ease of integration with the existing server, which operates on its own physical hardware in minimal time.
“North America considered as key region for the interactive voice response market”
North America held the largest share of the interactive voice response market in 2016. The increasing demand for cloud-based IVRs in SMEs is likely to drive the growth of the interactive voice response market in North America. Advancements in the interactive voice response technology for flawless communication and security, as well as the ease of accomplishing a task without the help of an agent are the crucial factors driving the growth of the interactive voice response market. Moreover, the tremendous growth of IP contact centers in the US has propelled the growth of the interactive voice response market. The overall interactive voice response market in this region is highly fragmented with the presence of some large and several medium-sized companies that offer solutions for various verticals such as BFSI, pharma and healthcare, government and public sector, and education. 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), AT&T Inc. (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), 24/7 Customer, Inc. (US), and Five9, Inc. (US) are some of the major companies that offer IVR solutions in North America.
In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews have been conducted with key experts. Following is the breakup of the profile of primary participants:
• By Company Type: Tier 1 – 35%, Tier 2 – 40%, and Tier 3 – 25%
• By Designation: C-Level Executives – 50%, Directors – 35%, and Others – 15%
• By Region: North America – 35%, Europe – 22%, APAC – 30%, and RoW – 13%
The prominent players profiled in this report are 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), AT&T Inc. (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7 Customer, Inc. (US), inContact Inc. (US), NewVoiceMedia (UK), and Five9, Inc. (US).
Research Coverage:
The report estimates the size and future growth potential of the interactive voice response market for various segments such as deployment mode, technology, organization size, services, vertical, and geography. In addition, the report comprises industry trends, market dynamics, and competitive analysis of the key players in the market, along with their company profiles, competitive leadership mapping, and recent developments.
Key Benefits of Buying the Report:
The report would help market leaders/new entrants by providing them with the closest approximations of the revenues generated from the IVR segments and subsegments. This report would help stakeholders better understand the competitor landscape and gain insights to better position their businesses and make suitable go-to-market strategies. This report also helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 STUDY OBJECTIVES 15
1.2 MARKET DEFINITION 15
1.3 SCOPE 16
1.3.1 GEOGRAPHIC SCOPE 16
1.3.2 YEARS CONSIDERED FOR THE STUDY 17
1.4 CURRENCY 17
1.5 LIMITATIONS 17
1.6 STAKEHOLDERS 17

2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 18
2.1.1 SECONDARY DATA 19
2.1.1.1 Key data from secondary sources 19
2.1.2 PRIMARY DATA 20
2.1.2.1 Key data from primary sources 20
2.1.2.2 Key industry insights 21
2.1.2.3 Breakdown of primaries 21
2.2 MARKET SIZE ESTIMATION 21
2.2.1 BOTTOM-UP APPROACH 22
2.2.2 TOP-DOWN APPROACH 23
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 24
2.4 RESEARCH ASSUMPTIONS 25

3 EXECUTIVE SUMMARY 26

4 PREMIUM INSIGHTS 32
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN INTERACTIVE VOICE RESPONSE MARKET 32
4.2 INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE 32
4.3 INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE AND REGION 33
4.4 INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT MODE 33
4.5 INTERACTIVE VOICE RESPONSE MARKET, BY GEOGRAPHY 34

5 MARKET OVERVIEW 35
5.1 INTRODUCTION 36
5.2 MARKET DYNAMICS 36
5.2.1 DRIVERS 37
5.2.1.1 Increasing integration of advanced technologies 37
5.2.1.2 Rise in cloud-based services equipped with high industry standards increases IVR acceptability 37
5.2.1.3 Adoption of IVRs to increase scalability and efficiency of organizations 38
5.2.2 RESTRAINTS 38
5.2.2.1 Irrelevant options and additional information within a menu hampers the usability of IVRs 38
5.2.3 OPPORTUNITIES 39
5.2.3.1 Growing IVR application areas 39
5.2.3.2 Increasing demand for IVR-based outbound services 39
5.2.4 CHALLENGES 40
5.2.4.1 Increasing security concerns in data encryption 40

6 INDUSTRY TRENDS 41
6.1 INTRODUCTION 41
6.2 VALUE CHAIN ANALYSIS 41
6.3 INTERACTIVE VOICE RESPONSE STANDARDS AND REGULATIONS 42
6.3.1 CODES AND STANDARDS RELATED TO INTERACTIVE VOICE RESPONSE 42

7 INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY 44
7.1 INTRODUCTION 45
7.2 SPEECH BASED 46
7.3 TOUCH-TONE BASED 47

8 INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT MODE 49
8.1 INTRODUCTION 50
8.2 CLOUD 51
8.2.1 HOSTED 52
8.3 ON PREMISE 52

9 INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE 53
9.1 INTRODUCTION 54
9.2 SMALL AND MEDIUM ENTERPRISES (SMES) 55
9.3 LARGE ENTERPRISES 55

10 INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE 57
10.1 INTRODUCTION 58
10.2 INSTALLATION 59
10.3 TRAINING AND EDUCATION 59
10.4 MAINTENANCE AND SUPPORT 59

11 INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL 60
11.1 INTRODUCTION 61
11.2 BFSI 62
11.3 TRAVEL AND HOSPITALITY 64
11.4 PHARMA AND HEALTHCARE 66
11.5 TELECOMMUNICATIONS 68
11.6 GOVERNMENT AND PUBLIC SECTOR 69
11.7 TRANSPORTATION AND LOGISTICS 71
11.8 INFORMATION TECHNOLOGY-ENABLED SERVICES 72
11.9 MEDIA, RETAIL, AND E-COMMERCE 74
11.10 EDUCATION 75
11.11 OTHERS 77

12 INTERACTIVE VOICE RESPONSE MARKET, BY SOLUTION 79
12.1 INTRODUCTION 79
12.2 CALL ROUTING 79
12.3 OUTBOUND 80
12.4 SELF-SERVICE 80

13 GEOGRAPHIC ANALYSIS 81
13.1 INTRODUCTION 82
13.2 NORTH AMERICA 83
13.2.1 US 87
13.2.2 CANADA 87
13.2.3 MEXICO 88
13.3 EUROPE 89
13.3.1 UK 93
13.3.2 GERMANY 93
13.3.3 ITALY 94
13.3.4 FRANCE 95
13.3.5 REST OF EUROPE 95
13.4 ASIA PACIFIC 96
13.4.1 JAPAN 100
13.4.2 CHINA 100
13.4.3 INDIA 101
13.4.4 PHILIPPINES 101
13.4.5 SOUTH KOREA 102
13.4.6 REST OF APAC 102
13.5 REST OF THE WORLD 103
13.5.1 SOUTH AMERICA 104
13.5.2 MIDDLE EAST AND AFRICA 105

14 COMPETITIVE LANDSCAPE 106
14.1 OVERVIEW 106
14.2 MARKET RANKING ANALYSIS: INTERACTIVE VOICE RESPONSE 106
14.3 COMPETITIVE LEADERSHIP MAPPING 109
14.3.1 VISIONARY LEADERS 109
14.3.2 DYNAMIC DIFFERENTIATORS 109
14.3.3 INNOVATORS 109
14.3.4 EMERGING COMPANIES 109
14.4 BUSINESS STRATEGY EXCELLENCE 111
14.5 STRENGTH OF PRODUCT PORTFOLIO 112
25 Companies analyzed across the ecosystem are — 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US), AT&T Inc. (US), West Corporation (US), Genesys Telecommunication Laboratories, Inc. (US), Verizon Communications Inc. (US), IVR Lab (US), Aspect Software Parent Inc. (US), 24/7 Customer, Inc. (US), inContact Inc. (US), NewVoiceMedia (UK), Five9, Inc. (US), Enghouse Systems (US), BCE Inc. (Canada), Verint Systems Inc (US), NEC Corporation (Japan), XO Communications, LLC (US), CenturyLink (US), DialogTech (US), DiRAD Technologies, Inc. (US), Solutions Infini (India), and Arise Virtual Solutions (US).
14.6 COMPETITIVE SITUATIONS AND TRENDS 113
14.6.1 PRODUCT LAUNCHES AND DEVELOPMENTS 115
14.6.2 PARTNERSHIPS AND AGREEMENTS 116
14.6.3 MERGERS AND ACQUISITIONS 117
14.6.4 OTHERS 118

15 COMPANY PROFILES 119
15.1 INTRODUCTION 119
(Business Overview, Products offered & Services strategies, Key Insights, Recent Developments)*
15.2 INCONTACT INC. 120
15.3 NUANCE COMMUNICATIONS, INC. 123
15.4 GENESYS TELECOMMUNICATION LABORATORIES, INC. 126
15.5 8X8, INC. 130
15.6 AT&T INC. 133
15.7 AVAYA INC. 135
15.8 ASPECT SOFTWARE PARENT, INC. 138
15.9 24/7 CUSTOMER, INC. 142
15.10 VERIZON COMMUNICATIONS INC. 145
15.11 FIVE9, INC. 148
15.12 CISCO SYSTEMS, INC. 152
15.13 CONVERGYS CORPORATION 156
15.14 WEST CORPORATION 159
15.15 IVR LAB 162
15.16 NEWVOICEMEDIA 164

15.17 KEY INNOVATORS 167
15.17.1 LIVEOPS, INC. 167
15.17.2 OZONETEL COMMUNICATIONS PVT. LTD. 167
15.17.3 EVOLVE IP, LLC 168
*Details on Business Overview, Products offered & Services strategies, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.

16 APPENDIX 169
16.1 INSIGHTS OF INDUSTRY EXPERTS 169
16.2 QUESTIONNAIRE FOR INTERACTIVE VOICE RESPONSE MARKET 170
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 174
16.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 176
16.5 AVAILABLE CUSTOMIZATIONS 177
16.6 RELATED REPORTS 177
16.7 AUTHOR DETAILS 178

LIST OF TABLES

TABLE 1 INTERACTIVE VOICE RESPONSE MARKET, BY TECHNOLOGY,
2015–2023 (USD MILLION) 46
TABLE 2 IVR MARKET FOR SPEECH-BASED TECHNOLOGY, BY VERTICAL,
2015–2023 (USD MILLION) 47
TABLE 3 IVR MARKET FOR TOUCH-TONE-BASED TECHNOLOGY, BY VERTICAL,
2015–2023 (USD MILLION) 48
TABLE 4 INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT MODE,
2015–2023 (USD MILLION) 51
TABLE 5 INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE 54
TABLE 6 INTERACTIVE VOICE RESPONSE MARKET, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 54
TABLE 7 INTERACTIVE VOICE RESPONSE MARKET FOR SMES, BY REGION,
2015–2023 (USD MILLION) 55
TABLE 8 INTERACTIVE VOICE RESPONSE MARKET FOR LARGE ENTERPRISES,
BY REGION, 2015–2023 (USD MILLION) 56
TABLE 9 INTERACTIVE VOICE RESPONSE MARKET, BY SERVICE, 2015–2023 (USD MILLION) 58
TABLE 10 INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL,
2015–2023 (USD MILLION) 62
TABLE 11 INTERACTIVE VOICE RESPONSE MARKET FOR BFSI, BY TECHNOLOGY,
2015–2023 (USD MILLION) 63
TABLE 12 INTERACTIVE VOICE RESPONSE MARKET IN BFSI, BY REGION,
2015–2023 (USD MILLION) 64
TABLE 13 INTERACTIVE VOICE RESPONSE MARKET IN TRAVEL AND HOSPITALITY,
BY TECHNOLOGY, 2015–2023 (USD MILLION) 65
TABLE 14 INTERACTIVE VOICE RESPONSE MARKET FOR TRAVEL AND HOSPITALITY,
BY REGION, 2015–2023 (USD MILLION) 66
TABLE 15 INTERACTIVE VOICE RESPONSE MARKET FOR PHARMA AND HEALTHCARE,
BY TECHNOLOGY, 2015–2023 (USD MILLION) 66
TABLE 16 INTERACTIVE VOICE RESPONSE MARKET FOR PHARMA AND HEALTHCARE,
BY REGION, 2015–2023 (USD MILLION) 67
TABLE 17 INTERACTIVE VOICE RESPONSE MARKET FOR TELECOMMUNICATIONS,
BY TECHNOLOGY, 2015–2023 (USD MILLION) 68
TABLE 18 INTERACTIVE VOICE RESPONSE MARKET FOR TELECOMMUNICATIONS,
BY REGION, 2015–2023 (USD MILLION) 69
TABLE 19 INTERACTIVE VOICE RESPONSE MARKET FOR GOVERNMENT AND PUBLIC SECTOR, BY TECHNOLOGY, 2015–2023 (USD MILLION) 69
TABLE 20 INTERACTIVE VOICE RESPONSE MARKET FOR GOVERNMENT AND PUBLIC SECTOR, BY REGION, 2015–2023 (USD MILLION) 70
TABLE 21 INTERACTIVE VOICE RESPONSE MARKET FOR TRANSPORTATION AND LOGISTICS, BY TECHNOLOGY, 2015–2023 (USD MILLION) 71
TABLE 22 INTERACTIVE VOICE RESPONSE MARKET FOR TRANSPORTATION AND LOGISTICS, BY REGION, 2015–2023 (USD MILLION) 72
TABLE 23 INTERACTIVE VOICE RESPONSE MARKET FOR ITES, BY TECHNOLOGY,
2015–2023 (USD MILLION) 72
TABLE 24 INTERACTIVE VOICE RESPONSE MARKET FOR ITES, BY REGION,
2015–2023 (USD MILLION) 73
TABLE 25 INTERACTIVE VOICE RESPONSE MARKET FOR MEDIA, RETAIL, AND
E-COMMERCE, BY TECHNOLOGY, 2015–2023 (USD MILLION) 74
TABLE 26 INTERACTIVE VOICE RESPONSE MARKET FOR MEDIA, RETAIL, AND E-COMMERCE, BY REGION, 2015–2023 (USD MILLION) 75
TABLE 27 INTERACTIVE VOICE RESPONSE MARKET FOR EDUCATION, BY TECHNOLOGY, 2015–2023 (USD MILLION) 75
TABLE 28 INTERACTIVE VOICE RESPONSE MARKET FOR EDUCATION, BY REGION,
2015–2023 (USD MILLION) 76
TABLE 29 INTERACTIVE VOICE RESPONSE MARKET FOR OTHERS, BY TECHNOLOGY,
2015–2023 (USD MILLION) 77
TABLE 30 INTERACTIVE VOICE RESPONSE MARKET FOR OTHERS, BY REGION,
2015–2023 (USD MILLION) 78
TABLE 31 INTERACTIVE VOICE RESPONSE MARKET, BY REGION, 2015–2023 (USD MILLION) 82
TABLE 32 INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA, BY VERTICAL,
2016–2023 (USD MILLION) 85
TABLE 33 INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA, BY DEPLOYMENT MODE, 2015–2023 (USD MILLION) 85
TABLE 34 INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 86
TABLE 35 INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA, BY COUNTRY,
2015–2023 (USD MILLION) 86
TABLE 36 INTERACTIVE VOICE RESPONSE MARKET IN US, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 87
TABLE 37 INTERACTIVE VOICE RESPONSE MARKET IN CANADA, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 87
TABLE 38 INTERACTIVE VOICE RESPONSE MARKET IN MEXICO, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 88
TABLE 39 INTERACTIVE VOICE RESPONSE MARKET IN EUROPE, BY VERTICAL,
2015–2023 (USD MILLION) 91
TABLE 40 INTERACTIVE VOICE RESPONSE MARKET IN EUROPE, BY DEPLOYMENT MODE, 2015–2023 (USD MILLION) 91
TABLE 41 INTERACTIVE VOICE RESPONSE MARKET IN EUROPE, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 92
TABLE 42 INTERACTIVE VOICE RESPONSE MARKET IN EUROPE, BY COUNTRY,
2015–2023 (USD MILLION) 92
TABLE 43 INTERACTIVE VOICE RESPONSE MARKET IN UK, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 93
TABLE 44 INTERACTIVE VOICE RESPONSE MARKET IN GERMANY, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 93
TABLE 45 INTERACTIVE VOICE RESPONSE MARKET IN ITALY, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 94
TABLE 46 INTERACTIVE VOICE RESPONSE MARKET IN FRANCE, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 95
TABLE 47 INTERACTIVE VOICE RESPONSE MARKET IN ROE, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 95
TABLE 48 INTERACTIVE VOICE RESPONSE MARKET IN APAC, BY VERTICAL,
2015–2023 (USD MILLION) 98
TABLE 49 INTERACTIVE VOICE RESPONSE MARKET IN APAC, BY DEPLOYMENT MODE,
2015–2023 (USD MILLION) 98
TABLE 50 INTERACTIVE VOICE RESPONSE MARKET IN APAC, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 99
TABLE 51 INTERACTIVE VOICE RESPONSE MARKET IN APAC, BY COUNTRY,
2015–2023 (USD MILLION) 99
TABLE 52 INTERACTIVE VOICE RESPONSE MARKET IN JAPAN, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 100
TABLE 53 INTERACTIVE VOICE RESPONSE MARKET IN CHINA, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 100
TABLE 54 INTERACTIVE VOICE RESPONSE MARKET IN INDIA, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 101
TABLE 55 INTERACTIVE VOICE RESPONSE MARKET IN PHILIPPINES, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 101
TABLE 56 INTERACTIVE VOICE RESPONSE MARKET IN SOUTH KOREA, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 102
TABLE 57 INTERACTIVE VOICE RESPONSE MARKET IN ROAPAC, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 102
TABLE 58 INTERACTIVE VOICE RESPONSE MARKET IN ROW, BY VERTICAL,
2015–2023 (USD MILLION) 103
TABLE 59 INTERACTIVE VOICE RESPONSE MARKET IN ROW, BY DEPLOYMENT MODE,
2015–2023 (USD MILLION) 103
TABLE 60 INTERACTIVE VOICE RESPONSE MARKET IN ROW, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 104
TABLE 61 INTERACTIVE VOICE RESPONSE MARKET IN ROW, BY REGION,
2015–2023 (USD MILLION) 104
TABLE 62 INTERACTIVE VOICE RESPONSE MARKET IN SOUTH AMERICA, BY ORGANIZATION SIZE, 2015–2023 (USD MILLION) 104
TABLE 63 INTERACTIVE VOICE RESPONSE MARKET IN MEA, BY ORGANIZATION SIZE,
2015–2023 (USD MILLION) 105
TABLE 64 INTERACTIVE VOICE RESPONSE MARKET: COMPANY RANKING ANALYSIS 106
TABLE 65 PRODUCT LAUNCHES AND DEVELOPMENTS (2015 – 2017) 115
TABLE 66 PARTNERSHIPS AND AGREEMENTS (2015–2017) 116
TABLE 67 MERGERS AND ACQUISITIONS (2015 & 2017) 117
TABLE 68 COLLABORATIONS AND EXPANSIONS (2017) 118


LIST OF FIGURES

FIGURE 1 INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION 16
FIGURE 2 INTERACTIVE VOICE RESPONSE MARKET: RESEARCH DESIGN 18
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 22
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 23
FIGURE 5 DATA TRIANGULATION 24
FIGURE 6 SNAPSHOT OF THE INTERACTIVE VOICE RESPONSE MARKET,
2015-2023 (USD BILLION) 27
FIGURE 7 BFSI VERTICAL TO HOLD THE LARGEST SHARE OF IVR MARKET
DURING FORECAST PERIOD 28
FIGURE 8 CLOUD-BASED DEPLOYMENT MODE TO HOLD A LARGER SHARE IN COMPARISON WITH ON PREMISE BY 2023 29
FIGURE 9 TOUCH-TONE BASED TO HOLD LARGER SHARE OF OVERALL IVR MARKET BY 2023 29
FIGURE 10 OVERALL INTERACTIVE VOICE RESPONSE MARKET, BY COUNTRY, 2017 30
FIGURE 11 INTERACTIVE VOICE RESPONSE MARKET IN APAC TO GROW AT HIGHEST
CAGR DURING THE FORECAST PERIOD 32
FIGURE 12 SME TO LEAD INTERACTIVE VOICE RESPONSE MARKET DURING THE FORECAST PERIOD 32
FIGURE 13 MAINTENANCE AND SUPPORT TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA IN 2017 33
FIGURE 14 CLOUD TO HOLD LARGER SHARE OF INTERACTIVE VOICE RESPONSE MARKET
BY 2023 33
FIGURE 15 PHILIPPINES EXPECTED TO GROW AT HIGHEST CAGR IN INTERACTIVE VOICE RESPONSE MARKET DURING FORECAST PERIOD 34
FIGURE 16 INCREASING INVESTMENTS IN IOT TECHNOLOGY AND
GROWING APPLICATIONS OF SMART WIRELESS SENSORS FUEL GROWTH OF INTERACTIVE VOICE RESPONSE MARKET 36
FIGURE 17 VALUE CHAIN ANALYSIS OF INTERACTIVE VOICE RESPONSE (IVR) MARKET 41
FIGURE 18 INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION, BY TECHNOLOGY 45
FIGURE 19 INTERACTIVE VOICE RESPONSE (IVR) MARKET, BY TECHNOLOGY, 2017 & 2023 45
FIGURE 20 INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION, BY DEPLOYMENT MODE 50
FIGURE 21 INTERACTIVE VOICE RESPONSE MARKET, BY DEPLOYMENT MODE, 2017 & 2023 50
FIGURE 22 SMALL AND MEDIUM ENTERPRISES TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET DURING FORECAST PERIOD, 2017 & 2023 54
FIGURE 23 INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION, BY SERVICE 58
FIGURE 24 INTERACTIVE VOICE RESPONSE MARKET, BY VERTICAL 61
FIGURE 25 NORTH AMERICA HELD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR BFSI IN 2017 63
FIGURE 26 APAC TO HOLD SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR TRAVEL AND HOSPITALITY BY 2023 65
FIGURE 27 NORTH AMERICA TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR PHARMA AND HEALTHCARE BY 2023 67
FIGURE 28 APAC TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR TELECOMMUNICATIONS BY 2023 68
FIGURE 29 NORTH AMERICA TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR GOVERNMENT AND PUBLIC SECTOR BY 2023 70
FIGURE 30 APAC TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR TRANSPORTATION AND LOGISTICS BY 2023 71
FIGURE 31 APAC TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR ITES BY 2023 73
FIGURE 32 APAC TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR MEDIA, RETAIL, AND E-COMMERCE BY 2023 74
FIGURE 33 NORTH AMERICA TO HOLD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR EDUCATION BY 2023 76
FIGURE 34 NORTH AMERICA HELD LARGEST SHARE OF INTERACTIVE VOICE RESPONSE MARKET FOR OTHER VERTICALS IN 2017 77
FIGURE 35 INTERACTIVE VOICE RESPONSE MARKET SEGMENTATION, BY SOLUTION 79
FIGURE 36 INTERACTIVE VOICE RESPONSE MARKET: APAC WOULD BE FASTEST GROWING REGION OVER NEXT SIX YEARS 82
FIGURE 37 SNAPSHOT OF INTERACTIVE VOICE RESPONSE MARKET IN NORTH AMERICA 84
FIGURE 38 SNAPSHOT OF INTERACTIVE VOICE RESPONSE MARKET IN EUROPE 90
FIGURE 39 SNAPSHOT OF INTERACTIVE VOICE RESPONSE MARKET IN APAC 97
FIGURE 40 INTERACTIVE VOICE RESPONSE MARKET (GLOBAL): COMPETITIVE LEADERSHIP MAPPING, 2017 110
FIGURE 41 MARKET EVOLUTION FRAMEWORK – PRODUCT LAUNCHES AND DEVELOPMENTS WERE KEY STRATEGIES ADOPTED BY MARKET PLAYERS 113
FIGURE 42 BATTLE FOR MARKET SHARE: PRODUCT LAUNCHES AND DEVELOPMENTS WERE KEY GROWTH STRATEGIES 114
FIGURE 43 NICE LTD.: COMPANY SNAPSHOT 120
FIGURE 44 NUANCE COMMUNICATIONS, INC.: COMPANY SNAPSHOT 123
FIGURE 45 8X8, INC.: COMPANY SNAPSHOT 130
FIGURE 46 AT&T INC.: COMPANY SNAPSHOT 133
FIGURE 47 AVAYA INC.: COMPANY SNAPSHOT 135
FIGURE 48 VERIZON COMMUNICATIONS INC.: COMPANY SNAPSHOT 145
FIGURE 49 FIVE9, INC.: COMPANY SNAPSHOT 148
FIGURE 50 CISCO SYSTEMS, INC.: COMPANY SNAPSHOT 152
FIGURE 51 CONVERGYS CORPORATION: COMPANY SNAPSHOT 156
FIGURE 52 WEST CORPORATION: COMPANY SNAPSHOT 159


【レポートのキーワード】

自動音声応答(IVR)、自動応答装置、音声自動応答装置

★調査レポート[自動音声応答(IVR)の世界市場予測(~2023年)] ( Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - Global Forecast to 2023 / MAM-SE5548) 販売に関する免責事項
[自動音声応答(IVR)の世界市場予測(~2023年)] ( Interactive Voice Response Market by Technology (Touch-Tone and Speech), Deployment (Cloud and on Premise), Vertical (BFSI, Pharma and Healthcare, ITES), Organization Size, Solution, Service, And Geography - Global Forecast to 2023 / MAM-SE5548) についてEメールでお問い合わせ


◆H&Iグローバルリサーチ株式会社のお客様(例)◆