TABLE OF CONTENTS
1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 14
1.3.1 MARKETS COVERED 14
1.3.2 YEARS CONSIDERED FOR THE STUDY 15
1.4 CURRENCY 15
1.5 LIMITATIONS 15
1.6 STAKEHOLDERS 16
2 RESEARCH METHODOLOGY 17
2.1 SECONDARY DATA 18
2.1.1 KEY DATA POINTS TAKEN FROM SECONDARY SOURCES 18
2.2 PRIMARY DATA 19
2.2.1 KEY DATA FROM PRIMARY SOURCES 19
2.2.1.1 Key industry insights 20
2.2.1.2 Breakdown of primaries 20
2.3 MARKET SIZE ESTIMATION 21
2.3.1 BOTTOM-UP APPROACH 21
2.3.2 TOP-DOWN APPROACH 22
2.4 MARKET BREAKDOWN AND DATA TRIANGULATION 23
2.5 ASSUMPTIONS 24
3 EXECUTIVE SUMMARY 25
4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE IOT MANAGED SERVICES MARKET 29
4.2 IOT MANAGED SERVICES MARKET, BY REGION, 2016 30
4.3 IOT MANAGED SERVICES MARKET, BY SERVICE TYPE, 2016–2021 30
4.4 IOT MANAGED SERVICES MARKET, BY VERTICAL, 2016–2021 31
4.5 LIFECYCLE ANALYSIS, BY REGION 31
5 MARKET OVERVIEW 32
5.1 INTRODUCTION 33
5.2 MARKET SEGMENTATION 33
5.2.1 IOT MANAGED SERVICES MARKET SEGMENTATION: BY SERVICE TYPE 33
5.2.2 BY VERTICAL 33
5.2.3 BY REGION 34
5.3 MARKET DYNAMICS 35
5.3.1 DRIVERS 35
5.3.1.1 MSPs enable operational effectiveness and high-performance work systems in organizations 35
5.3.1.2 Increasing momentum of managed cloud services 36
5.3.1.3 Declining profits from service revenues shifting the focus to MSPs 36
5.3.1.4 Growing inclination toward cost-efficient managed services 36
5.3.2 RESTRAINTS 37
5.3.2.1 Inability of MSPs to cope up with IoT complexities 37
5.3.2.2 MSPs in IoT space lack scalability and flexibility in their service offerings 37
5.3.3 OPPORTUNITIES 37
5.3.3.1 Proliferation of connected devices will generate demand for IoT managed services 37
5.3.3.2 Recurring revenue opportunity for IoT MSPs 37
5.3.3.3 IoT managed services experience enables MSPs to enhance their service offerings portfolio 38
5.3.4 CHALLENGES 38
5.3.4.1 Constant security threats in the IoT environment 38
5.3.4.2 MSPs are using legacy support processes for service delivery 38
5.3.4.3 Lack of long-term successful partnerships between MSPs and organizations 39
6 INDUSTRY TRENDS 40
6.1 INTRODUCTION 40
6.2 VALUE CHAIN ANALYSIS 40
6.3 STRATEGIC BENCHMARKING 41
7 IOT MANAGED SERVICES MARKET ANALYSIS, BY SERVICE TYPE 42
7.1 INTRODUCTION 43
7.2 INFRASTRUCTURE MANAGEMENT SERVICES 44
7.3 SECURITY MANAGEMENT SERVICES 45
7.4 NETWORK MANAGEMENT SERVICES 46
7.5 DATA MANAGEMENT SERVICES 47
7.6 DEVICE MANAGEMENT SERVICES 48
8 IOT MANAGED SERVICES MARKET ANALYSIS, BY VERTICAL 49
8.1 INTRODUCTION 50
8.2 SMART MANUFACTURING 51
8.3 SMART RETAIL 52
8.4 IT AND TELECOM 52
8.5 SMART TRANSPORTATION 53
8.6 SMART ENERGY AND UTILITIES 54
8.7 SMART BUILDINGS 55
8.8 OTHERS 56
9 GEOGRAPHIC ANALYSIS 57
9.1 INTRODUCTION 58
9.2 NORTH AMERICA 60
9.3 EUROPE 63
9.4 ASIA-PACIFIC 65
9.5 LATIN AMERICA 68
9.6 MIDDLE EAST AND AFRICA 70
10 COMPETITIVE LANDSCAPE 72
10.1 OVERVIEW 72
10.2 COMPETITIVE SITUATION AND TRENDS 73
10.3 PARTNERSHIPS AND COLLABORATIONS, 2014–2016 74
10.4 MERGERS AND ACQUISITIONS, 2014–2016 75
10.5 BUSINESS EXPANSIONS, 2016 76
10.6 NEW SERVICE LAUNCHES, 2015–2016 76
11 COMPANY PROFILES 77
(Overview, Financials, Products & Services, Strategy, and Developments)*
11.1 CISCO SYSTEMS, INC. 77
11.2 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 79
11.3 HAPPIEST MINDS TECHNOLOGIES 82
11.4 HARMAN INTERNATIONAL INDUSTRIES, INC. 84
11.5 HCL TECHNOLOGIES LIMITED 86
11.6 INFOSYS LIMITED 88
11.7 TATA CONSULTANCY SERVICES 90
11.8 TECH MAHINDRA LIMITED 92
11.9 TIETO CORPORATION 94
11.10 VIRTUSA CORPORATION 96
11.11 WIPRO LIMITED 98
*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.
11.12 KEY INNOVATORS 100
11.12.1 ARICENT INC. 100
11.12.2 FUTURISM TECHNOLOGIES PVT. LTD. 100
11.12.3 ILINK SYSTEMS INC. 100
11.12.4 SCALABLE SYSTEMS, INC. 101
11.12.5 TRUSTWAVE HOLDINGS, INC. 101
12 APPENDIX 102
12.1 DISCUSSION GUIDE 102
12.2 KNOWLEDGE STORE: MARKETSANDMARKETS SUBSCRIPTION PORTAL 105
12.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 107
12.4 AVAILABLE CUSTOMIZATION 108
12.5 REFERENCES 109
12.6 RELATED REPORTS 111
12.7 AUTHOR DETAILS 112
TABLE 1 IOT MANAGED SERVICES MARKET AND GROWTH RATE,
2016-2021 (USD BILLION, Y-O-Y%) 26
TABLE 2 IOT MANAGED SERVICES MARKET: STRATEGIC BENCHMARKING 41
TABLE 3 IOT MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2016–2021 (USD MILLION) 43
TABLE 4 INFRASTRUCTURE MANAGEMENT SERVICES: IOT MANAGED SERVICES MARKET SIZE, BY REGION, 2016–2021 (USD MILLION) 44
TABLE 5 SECURITY MANAGEMENT SERVICES: IOT MANAGED SERVICES MARKET SIZE,
BY REGION, 2016–2021 (USD MILLION) 45
TABLE 6 NETWORK MANAGEMENT SERVICES: IOT MANAGED SERVICES MARKET SIZE,
BY REGION, 2016–2021 (USD MILLION) 46
TABLE 7 DATA MANAGEMENT SERVICES: IOT MANAGED SERVICES MARKET SIZE,
BY REGION, 2016–2021 (USD MILLION) 47
TABLE 8 DEVICE MANAGEMENT SERVICES: IOT MANAGED SERVICES MARKET SIZE,
BY REGION, 2016–2021 (USD MILLION) 48
TABLE 9 IOT MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2016–2021 (USD MILLION) 50
TABLE 10 SMART MANUFACTURING: IOT MANAGED SERVICES MARKET SIZE, BY REGION, 2016–2021 (USD MILLION) 51
TABLE 11 SMART RETAIL: IOT MANAGED SERVICES MARKET SIZE, BY REGION,
2016–2021 (USD MILLION) 52
TABLE 12 IT AND TELECOM: IOT MANAGED SERVICES MARKET SIZE, BY REGION,
2016–2021 (USD MILLION) 53
TABLE 13 SMART TRANSPORTATION: IOT MANAGED SERVICES MARKET SIZE, BY REGION, 2016–2021 (USD MILLION) 54
TABLE 14 SMART ENERGY AND UTILITIES: IOT MANAGED SERVICES MARKET SIZE,
BY REGION, 2016–2021 (USD MILLION) 54
TABLE 15 SMART BUILDINGS: IOT MANAGED SERVICES MARKET SIZE, BY REGION,
2016–2021 (USD MILLION) 55
TABLE 16 OTHERS: IOT MANAGED SERVICES MARKET SIZE, BY REGION,
2016–2021 (USD MILLION) 56
TABLE 17 IOT MANAGED SERVICES MARKET SIZE, BY REGION, 2016–2021 (USD MILLION) 59
TABLE 18 NORTH AMERICA: IOT MANAGED SERVICES MARKET SIZE,
2016–2021 (USD MILLION, Y-O-Y %) 62
TABLE 19 NORTH AMERICA: IOT MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2016–2021 (USD MILLION) 62
TABLE 20 NORTH AMERICA: IOT MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2016–2021 (USD MILLION) 62
TABLE 21 EUROPE: IOT MANAGED SERVICES MARKET SIZE,
2016–2021 (USD MILLION, Y-0-Y %) 63
TABLE 22 EUROPE: IOT MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2016–2021 (USD MILLION) 64
TABLE 23 EUROPE: IOT MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2016–2021 (USD MILLION) 64
TABLE 24 ASIA-PACIFIC: IOT MANAGED SERVICES MARKET SIZE,
2016–2021 (USD MILLION, Y-O-Y %) 67
TABLE 25 ASIA-PACIFIC: IOT MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2016–2021 (USD MILLION) 67
TABLE 26 ASIA-PACIFIC: IOT MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2016–2021 (USD MILLION) 67
TABLE 27 LATIN AMERICA: IOT MANAGED SERVICES MARKET SIZE,
2016–2021 (USD MILLION, Y-O-Y %) 68
TABLE 28 LATIN AMERICA: IOT MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2016–2021 (USD MILLION) 69
TABLE 29 LATIN AMERICA: IOT MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2016–2021 (USD MILLION) 69
TABLE 30 MIDDLE EAST AND AFRICA: IOT MANAGED SERVICES MARKET SIZE,
2016–2021 (USD MILLION, Y-O-Y %) 70
TABLE 31 MIDDLE EAST AND AFRICA: IOT MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2016–2021 (USD MILLION) 70
TABLE 32 MIDDLE EAST AND AFRICA: IOT MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2016–2021 (USD MILLION) 71
TABLE 33 PARTNERSHIPS AND COLLABORATIONS, 2014–2016 74
TABLE 34 MERGERS AND ACQUISITIONS, 2014–2016 75
TABLE 35 BUSINESS EXPANSIONS, 2016 76
TABLE 36 NEW SERVICE LAUNCHES, 2015–2016 76
LIST OF FIGURES
FIGURE 1 IOT MANAGED SERVICES MARKET: RESEARCH DESIGN 17
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,
AND REGION 20
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 21
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 22
FIGURE 5 DATA TRIANGULATION METHODOLOGY 23
FIGURE 6 IOT MANAGED SERVICES MARKET AND GROWTH RATE,
2016–2021 (USD BILLION, Y-O-Y %) 26
FIGURE 7 NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2016 27
FIGURE 8 IOT MANAGED SERVICES MARKET: SEGMENTS GROWING AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 28
FIGURE 9 EMERGENCE OF IOT TECHNOLOGY OFFERS ATTRACTIVE MARKET OPPORTUNITIES 29
FIGURE 10 NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2016 30
FIGURE 11 NETWORK MANAGEMENT SERVICES SEGMENT IS EXPECTED TO HOLD THE LARGEST MARKET SHARE AMONG SERVICE TYPES IN 2016-2021 30
FIGURE 12 SMART MANUFACTURING IS EXPECTED TO LEAD THE MARKET SHARE DURING THE FORECAST PERIOD 31
FIGURE 13 IOT MANAGED SERVICES MARKET SEGMENTATION: BY SERVICE TYPE 33
FIGURE 14 IOT MANAGED SERVICES MARKET SEGMENTATION: BY VERTICAL 33
FIGURE 15 IOT MANAGED SERVICES MARKET SEGMENTATION: BY REGION 34
FIGURE 16 IOT MANAGED SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES,
AND CHALLENGES 35
FIGURE 17 IOT MANAGED SERVICES MARKET: VALUE CHAIN 40
FIGURE 18 NETWORK MANAGEMENT SERVICES SEGMENT IS EXPECTED TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 43
FIGURE 19 SMART MANUFACTURING VERTICAL IS EXPECTED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 50
FIGURE 20 NORTH AMERICA IS THE LEADING REGION IN TERMS OF MARKET SIZE DURING THE FORECAST PERIOD 58
FIGURE 21 ASIA-PACIFIC: A HOTSPOT FOR THE IOT MANAGED SERVICES MARKET DURING THE FORECAST PERIOD 59
FIGURE 22 NORTH AMERICA MARKET SNAPSHOT 61
FIGURE 23 ASIA-PACIFIC MARKET SNAPSHOT 66
FIGURE 24 COMPANIES HAVE WIDELY ADOPTED PARTNERSHIPS, AGREEMENTS & COLLABORATION AS GROWTH STRATEGY 72
FIGURE 25 MARKET EVALUATION FRAMEWORK 73
FIGURE 26 BATTLE FOR MARKET SHARE: PARTNERSHIPS AND COLLABORATIONS IS THE KEY STRATEGY 73
FIGURE 27 CISCO SYSTEMS, INC.: COMPANY SNAPSHOT 77
FIGURE 28 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY SNAPSHOT 79
FIGURE 29 HARMAN INTERNATIONAL INDUSTRIES, INC.: COMPANY SNAPSHOT 84
FIGURE 30 HCL TECHNOLOGIES LIMITED: COMPANY SNAPSHOT 86
FIGURE 31 INFOSYS LIMITED: COMPANY SNAPSHOT 88
FIGURE 32 TATA CONSULTANCY SERVICES: COMPANY SNAPSHOT 90
FIGURE 33 TECH MAHINDRA: COMPANY SNAPSHOT 92
FIGURE 34 TIETO CORPORATION: COMPANY SNAPSHOT 94
FIGURE 35 VIRTUSA CORPORATION: COMPANY SNAPSHOT 96
FIGURE 36 WIPRO LIMITED: COMPANY SNAPSHOT 98
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