1 Introduction (Page No. – 14)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered in the Report
1.4 Currency
1.5 Limitations
1.6 Stakeholders
2 Research Methodology (Page No. – 17)
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions
3 Executive Summary (Page No. – 26)
4 Premium Insights (Page No. – 30)
4.1 Attractive Market Opportunities in the Market
4.2 Audio Communication Monitoring Market: CAGR of the Top Four Applications and Verticals
4.3 Life Cycle Analysis, By Region
4.4 Market Share Across Various Regions
5 Audio Communication Monitoring Market: Overview (Page No. – 33)
5.1 Introduction
5.2 Market Evolution
5.3 Market Dynamics
5.3.1 Drivers
5.3.1.1 Risk and Compliance Management
5.3.1.2 Increase in the Number of Bpos
5.3.1.3 Increasing Importance of Call Monitoring
5.3.2 Restraints
5.3.2.1 Lack of Awareness
5.3.2.2 Legacy Architecture
5.3.3 Opportunities
5.3.3.1 High Adoption Rate in SMBS
5.3.3.2 Real-Time Call Monitoring and Call Analysis
5.3.4 Challenges
5.3.4.1 Data and Information Privacy Concerns
5.3.4.2 Increase in the Number of Players
6 Audio Communication Monitoring Market: Industry Trends (Page No. – 40)
6.1 Introduction
6.2 Value Chain Analysis
6.3 Ecosystem
6.4 Strategic Benchmarking
7 Audio Communication Monitoring Market Analysis, By Solution and Service (Page No. – 45)
7.1 Introduction
7.2 Reporting and Analytics
7.2.1 Search, Review, and Indexing
7.3 Call Recording Software and Quality Analysis
7.3.1 Voice Biometric Solution
7.4 Audio Loudness, Metering, and Monitoring Solutions
7.4.1 Gsm Monitoring
7.4.2 Audio Surveillance Monitoring
7.4.3 Media Monitoring
7.5 Professional Services
7.6 Support and Maintenance Services
8 Audio Communication Monitoring Market Analysis, By Application (Page No. – 52)
8.1 Introduction
8.2 Law Enforcement Agencies
8.2.1 Public Safety and Security
8.3 Sales and Internal Communication Monitoring
8.4 Commercial and Sensitive Areas
8.5 Employee/Agent Monitoring
8.6 Multichannel Monitoring/Broadcast Monitoring
9 Audio Communication Monitoring Market Analysis, By Organization Size (Page No. – 58)
9.1 Introduction
9.2 Small and Medium Businesses (SMBS)
9.3 Large Enterprises
10 Audio Communication Monitoring Market Analysis, By Vertical (Page No. – 62)
10.1 Introduction
10.2 Banking, Financial Services, and Insurance (BFSI)
10.3 Outsourcing
10.4 Government
10.5 Healthcare
10.6 Media and Entertainment
10.7 Telecommunication and IT
10.8 Transportation and Logistics
10.9 Others
11 Geographic Analysis (Page No. – 79)
11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia-Pacific (APAC)
11.5 Rest of the World (RoW)
12 Competitive Landscape (Page No. – 95)
12.1 Overview
12.2 Competitive Situation and Trends
12.2.1 New Product Launches
12.2.2 Partnerships, Agreements, and Collaborations
12.2.3 Mergers and Acquisitions
13 Company Profiles (Page No. – 101)
13.1 Introduction
13.2 Nice Systems Ltd.
13.2.1 Business Overview
13.2.2 Solutions Offered
13.2.3 Recent Developments
13.2.4 MnM View
13.2.4.1 Key Strategies
13.2.4.2 SWOT Analysis
13.3 Cisco Systems, Inc.
13.3.1 Business Overview
13.3.2 Solutions Offered
13.3.3 Recent Developments
13.3.4 MnM View
13.3.4.1 Key Strategies
13.3.4.2 SWOT Analysis
13.4 IBM Corporation
13.4.1 Business Overview
13.4.2 Products Offered
13.4.3 Recent Developments
13.4.4 MnM View
13.4.4.1 Key Strategies
13.4.4.2 SWOT Analysis
13.5 Nectar Services Corporation
13.5.1 Business Overview
13.5.2 Solutions and Services Offered
13.5.3 Recent Developments
13.5.4 MnM View
13.5.4.1 Key Strategies
13.5.4.2 SWOT Analysis
13.6 Nexidia, Inc.
13.6.1 Business Overview
13.6.2 Solutions and Services Offered
13.6.3 Recent Developments
13.6.4 MnM View
13.6.4.1 Key Strategies
13.6.4.2 SWOT Analysis
13.7 Nuance Communications
13.7.1 Business Overview
13.7.2 Solutions Offered
13.7.3 Recent Developments
13.8 Behavox Ltd.
13.8.1 Business Overview
13.8.2 Solutions Offered
13.8.3 Recent Developments
13.9 Fonetic Solutions
13.9.1 Business Overview
13.9.2 Solutions Offered
13.9.3 Recent Developments
13.10 Nugen Audio
13.10.1 Business Overview
13.10.2 Solutions Offered
13.10.3 Recent Developments
13.11 Intelligent Voice
13.11.1 Business Overview
13.11.2 Solutions Offered
13.11.3 Recent Developments
14 Appendix (Page No. – 122)
14.1 Excerpts From Industry Experts
14.2 Discussion Guide
14.3 Introducing RT: Real-Time Market Intelligence
14.4 Available Customization
14.5 Related Reports
Table 1 Audio Communication Monitoring Market Size and Growth, 2013–2020 (USD Million, Y-O-Y %)
Table 2 Market Analysis of Drivers
Table 3 Market Analysis of Restraints
Table 4 Market Analysis of Opportunities
Table 5 Market Analysis of Challenges
Table 6 Audio Communication Monitoring Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 7 Reporting and Analytics: Market Size, By Region, 2013–2020 (USD Million)
Table 8 Call Recording Software and Quality Analysis: Market Size, By Region, 2013–2020 (USD Million)
Table 9 Audio Loudness, Metering, and Monitoring Solution: Market Size, By Region, 2013–2020 (USD Million)
Table 10 Professional Services: Market Size, By Region, 2013–2020 (USD Million)
Table 11 Support and Maintenance Services: Market Size, By Region, 2013–2020 (USD Million)
Table 12 Audio Communication Monitoring Market Size, By Application, 2013–2020 (USD Million)
Table 13 Law Enforcement Agencies: Market Size, By Region, 2013–2020 (USD Million)
Table 14 Sales and Internal Communication Monitoring: Market Size, By Region, 2013–2020 (USD Million)
Table 15 Commercial and Sensitive Areas: Market Size, By Region, 2013–2020 (USD Million)
Table 16 Employee/Agent Monitoring: Market Size, By Region, 2013–2020 (USD Million)
Table 17 Multichannel Monitoring/Broadcast Monitoring: Market Size, By Region, 2013–2020 (USD Million)
Table 18 Audio Communication Market Size, By Organization Size, 2013–2020 (USD Million)
Table 19 Small and Medium Businesses: Market Size, By Region, 2013–2020 (USD Million)
Table 20 Large Enterprises: Market Size, By Region, 2013–2020 (USD Million)
Table 21 Audio Communication Monitoring Market Size, By Vertical, 2013–2020 (USD Million)
Table 22 BFSI: Market Size, By Region, 2013–2020 (USD Million)
Table 23 BFSI: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 24 BFSI: Market Size, By Application, 2013–2020 (USD Million)
Table 25 Outsourcing: Market Size, By Region, 2013–2020 (USD Million)
Table 26 Outsourcing: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 27 Outsourcing: Market Size, By Application, 2013–2020 (USD Million)
Table 28 Government: Market Size, By Region, 2013–2020 (USD Million)
Table 29 Government: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 30 Government: Market Size, By Application, 2013–2020 (USD Million)
Table 31 Healthcare: Market Size, By Region, 2013–2020 (USD Million)
Table 32 Healthcare: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 33 Healthcare: Market Size, By Application, 2013–2020 (USD Million)
Table 34 Media and Entertainment: Market Size, By Region, 2013–2020 (USD Million)
Table 35 Media and Entertainment: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 36 Media and Entertainment: Market Size, By Application, 2013–2020 (USD Million)
Table 37 Telecommunication and IT: Market Size, By Region, 2013–2020 (USD Million)
Table 38 Telecommunication and IT: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 39 Telecommunication and IT: Market Size, By Application, 2013–2020 (USD Million)
Table 40 Transportation and Logistics: Market Size, By Region, 2013–2020 (USD Million)
Table 41 Transportation and Logistics: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 42 Transportation and Logistics: Market Size, By Application, 2013–2020 (USD Million)
Table 43 Others: Market Size, By Region, 2013–2020 (USD Million)
Table 44 Others: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 45 Others: Market Size, By Application, 2013–2020 (USD Million)
Table 46 Audio Communication Monitoring Market Size, By Region, 2013–2020 (USD Million)
Table 47 North America: Market Size, By Vertical, 2013–2020 (USD Million)
Table 48 North America: Market Size, By Country, 2013–2020 (USD Million)
Table 49 North America: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 50 North America: Market Size, By Application, 2013–2020 (USD Million)
Table 51 North America: Market Size, By Organization Size, 2013–2020 (USD Million)
Table 52 Europe: Market Size, By Vertical, 2013–2020 (USD Million)
Table 53 Europe: Market Size, By Country, 2013–2020 (USD Million)
Table 54 Europe: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 55 Europe: Market Size, By Application, 2013–2020 (USD Million)
Table 56 Europe: Market Size, By Organization Size, 2013–2020 (USD Million)
Table 57 Asia-Pacific: Market Size, By Vertical, 2013–2020 (USD Million)
Table 58 Asia-Pacific: Market Size, By Country, 2013–2020 (USD Million)
Table 59 Asia-Pacific: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 60 Asia-Pacific: Market Size, By Application, 2013–2020 (USD Million)
Table 61 Asia-Pacific: Market Size, By Organization Size, 2013–2020 (USD Million)
Table 62 Rest of the World: Market Size, By Vertical, 2013–2020 (USD Million)
Table 63 Rest of the World: Market Size, By Region, 2013–2020 (USD Million)
Table 64 Rest of the World: Market Size, By Solution and Service, 2013–2020 (USD Million)
Table 65 Rest of the World: Market Size, By Application, 2013–2020 (USD Million)
Table 66 RoW: Audio Communication Monitoring Market Size, By Organization Size, 2013–2020 (USD Million)
Table 67 New Product Launches, 2013–2015
Table 68 Partnerships and Collaborations, 2013–2015
Table 69 Mergers and Acquisitions, 2011
List of Figures (44 Figures)
Figure 1 Audio Communication Monitoring Market: Research Design
Figure 2 Breakdown of Primary Interviews: By Company Type, Designation, and Region
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Data Triangulation
Figure 6 Assumptions of the Research Study
Figure 7 Audio Communication Monitoring Market Size, 2015–2020 (USD Million)
Figure 8 Market, By Solution (2015 vs 2020)
Figure 9 Market, By Service (2015–2020)
Figure 10 Lucrative Growth Prospects in the Market Due to Increasing Adoption of Call Monitoring
Figure 11 Audio Communication Monitoring Market: CAGR of Applications and Verticals
Figure 12 Life Cycle Analysis, By Region (2015): Asia-Pacific is Expected to Enter the Exponential Growth Phase in the Coming Years
Figure 13 North America is Expected to Hold the Largest Market Share of the Audio Communication Monitoring Market in 2015
Figure 14 Market: Drivers, Restraints, Opportunities, and Challenges
Figure 15 Market: Value Chain Analysis
Figure 16 Market: Ecosystem
Figure 17 Strategic Benchmarking: Audio Communication Monitoring Market
Figure 18 Call Recording Software and Quality Analysis Estimated to Have the Largest Market Size During the Forecast Period
Figure 19 Sales and Internal Communication Monitoring Estimated to Have the Largest Market Size During the Forecast Period
Figure 20 Large Enterprises are Estimated to Have the Largest Market Size During the Forecast Period
Figure 21 Outsourcing Vertical Estimated to Have the Largest Market Size During the Forecast Period
Figure 22 North America is Estimated to Have the Largest Market Size During the Forecast Period
Figure 23 Asia-Pacific: an Attractive Destination for the Audio Communication Monitoring Market, 2015–2020
Figure 24 North America Snapshot
Figure 25 Asia-Pacific Market Snapshot
Figure 26 Companies Adopted Partnerships, Collaborations, and Agreements as the Key Growth Strategy From 2011 to 2015
Figure 27 Product Portfolio Comparison
Figure 28 Battle for Market Share: Partnerships, Agreements, and Collaborations Was the Key Strategy in the Audio Communication Monitorinig Market
Figure 29 Geographic Revenue Mix of the Top Market Players
Figure 30 Nice Systems Ltd.: Company Snapshot
Figure 31 Nice Systems Ltd.: SWOT Analysis
Figure 32 Cisco Systems, Inc.: Company Snapshot
Figure 33 Cisco Systems Ltd.: SWOT Analysis
Figure 34 IBM Corporation: Company Snapshot
Figure 35 IBM Corporation : SWOT Analysis
Figure 36 Nectar Services Corporation: Company Snapshot
Figure 37 Nectar Services Corporation : SWOT Analysis
Figure 38 Nexidia Inc.:Company Snapshot
Figure 39 Nexidia, Inc.: SWOT Analysis
Figure 40 Nuance Communications: Company Snapshot
Figure 41 Behavox Ltd.: Company Snapshot
Figure 42 Fonetic Solutions: Company Snapshot
Figure 43 Nugen Audio: Company Snapshot
Figure 44 Intelligent Voice: Company Snapshot
【レポートのキーワード】
音声通信モニタリング、レポーティング、分析、通話録音ソフトウェア/品質分析、音声音量、セキュリティ、従業員モニタリング、音声監視
