Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020

UCaaSの世界市場予測

◆タイトル:Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020
◆商品コード:MAM-TC-2477
◆調査・発行会社:MarketsandMarkets
◆発行日:2015年8月17日
◆ページ数:154
◆レポート形式:PDF / 英語
◆納品方法:Eメール
◆調査対象地域:グローバル
◆産業分野:IT
◆販売価格オプション(消費税別)
Single UserUSD7,150 ⇒換算¥793,650見積依頼/購入/質問フォーム
Multi User (Five User)USD8,500 ⇒換算¥943,500見積依頼/購入/質問フォーム
Corporate License (全社内共有可)USD9,650 ⇒換算¥1,071,150見積依頼/購入/質問フォーム
販売価格オプションの説明はこちらでご利用ガイドはこちらでご確認いただけます。
※お支払金額は「換算金額(日本円)+消費税+配送料(Eメール納品は無料)」です。
※Eメールによる納品の場合、通常ご注文当日~2日以内に納品致します。
※商品の納品後、納品日+5日以内に請求書を発行し、お客様宛に郵送いたしますので、請求書発行日より2ヶ月以内に銀行振込にて支払をお願いします。(振込先:三菱東京UFJ銀行/京橋支店/H&Iグローバルリサーチ株式会社)
※上記の日本語題名はH&Iグローバルリサーチが翻訳したものです。英語版原本には日本語表記はありません。
※為替レートは適宜修正・更新しております。リアルタイム更新ではありません。
※ご購入後、レポートに記載の英語表現や単語の意味に関しましては無料でお答えいたします。(但し、対応範囲は弊社で判断)
※弊社H&Iグローバルリサーチ株式会社はMarketsandMarketsの日本における正規販売代理店です。

【レポートの概要】

当調査レポートでは、UCaaSの世界市場について調査・分析し、エグゼクティブサマリー、市場インサイト、市場概観、産業動向、市場シェア分析、構成要素別分析、企業規模別分析、地域別分析、市場規模及び予測、市場動向、競争状況、関連企業分析などの情報をお届けいたします。

UCaaS is now becoming an indispensable tool for all forms of business communications, whether it is through video conferencing, teleconference, instant messaging, or by email. UCaaS is now a preferred method of collaboration in organizations. Currently, companies are investing heavily to delivery high quality video, voice, and conferencing collaboration services. Companies in the UC market are looking for best conceivable way to provide UC platforms to their customers.

The major reason behind the increasing adoptability of UCaaS by organizations and SMB’s is the increasing trend in mobility and bring your own device (BYOD) environments, as UCaaS provides best infrastructure for these trends. UCaaS is also considered by small and medium businesses as it supports advanced technology for communication and provides different revenue generation models for vendors and cost savings for clients.

Consumer goods & retail industry is considered as a very competitive market because of wider customer choice and most of business in retail industry depends on communication processes. UCaaS helps retail outlets to streamline the business process by enabling quick, real time service and faster transaction closures. The customized and personalized experiences provided by UCaaS in the purchase cycle helps the retail outlets improve customer loyalty.

There are various assumptions that have been considered for market sizing and forecasting. For instance, exchange rate, one of the economic factors, is expected to have a moderate impact on this market. Thus, the dollar fluctuations are expected to not seriously affect the forecasts in the markets.

The report will help the market leaders/new entrants in this market in the following ways –
1. It segments the market into components and applications, providing a comprehensive coverage of the market. It also provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across the different verticals and regions.
2. This report will help them better understand the competitors and gain more insights to position their business accordingly. There is a separate section on competitive landscape, including competitor ecosystem, mergers & acquisitions, and venture capital funding. Besides, there are company profiles of 10 top players in this market.
3. The report will help them understand the pulse of the market through the information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

Table of Contents

1 Introduction (Page No. – 15)
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered
1.4 Currency
1.5 Stakeholders

2 Research Methodology (Page No. – 18)
2.1 Market Size Estimation
2.2 Market Breakdown and Data Triangulation
2.3 Market Share Estimation
2.3.1 Key Data Taken From Secondary Sources
2.3.2 Key Data Taken From Primary Sources
2.3.3 Key Industry Insights
2.4 Assumptions

3 Executive Summary (Page No. – 27)

4 Premium Insights (Page No. – 31)
4.1 Attractive Market Opportunities in Unified Communication as A Service Market
4.2 Unified Communication as A Service Market – Top Three Components
4.3 Global Unified Communication as A Service Market
4.4 Unified Communication as A Service Market Potential
4.5 Unified Communication as A Service Vertical Market
4.6 Unified Communication as A Service Regional Market
4.7 Life Cycle Analysis, By Region, 2015

5 Market Overview (Page No. – 37)
5.1 Introduction
5.2 Evolution
5.3 Market Segmentation
5.4 Market Dynamics
5.4.1 Drivers
5.4.1.1 Low Cost of Ownership as Compared to Other Communications Tools
5.4.1.2 Pay-Per-Use Model of Charging the End Users
5.4.1.3 Increasing SMB Demand for UCaaS
5.4.1.4 Increasing Byod and Enterprise Mobility Trend
5.4.1.5 Continuous Service Support
5.4.2 Restraints
5.4.2.1 Organization Size Affects the UC Deployment Process
5.4.2.2 Security Issues are an Obstacle for UCaaS Market
5.4.2.3 Awareness of Cloud UC in Some Geographical Regions
5.4.3 Opportunities
5.4.3.1 Communication on the Move With New Techniques
5.4.3.2 Untapped Or Less Explored Markets
5.4.4 Challenges
5.4.4.1 Difficult to Replace Traditional Way of Communication With Unified Communication
5.4.4.2 Poor IT Infrastructure is Big Challenge for UC

6 Industry Trends (Page No. – 47)
6.1 Introduction
6.2 Unified Communication as A Service Market Value Chain
6.3 Ecosystem
6.4 Top Vendors Ecosystem

7 Unified Communication as A Service Market Analysis, By Component (Page No. – 51)
7.1 Introduction
7.1.1 Telephony
7.1.2 Unified Messaging
7.1.3 Conferencing
7.1.4 Collaboration Platforms & Application

8 Unified Communication as A Service Market Analysis, By Organization Size (Page No. – 60)
8.1 Introduction
8.2 Small Businesses
8.3 Medium Businesses
8.4 Enterprises
8.5 Large Enterprises

9 Unified Communication as A Service Market Analysis, By Vertical (Page No. – 71)
9.1 Introduction
9.2 Banking, Financial Service & Insurance (BFSI)
9.3 Telecom & It
9.4 Consumer Goods & Retail
9.5 Healthcare
9.6 Public Sector & Utilities
9.7 Logistics & Transportation
9.8 Travel & Hospitality
9.9 Other Verticals

10 Unified Communication as A Service Market Analysis, By Region (Page No. – 86)
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia-Pacific
10.5 Middle East & Africa (MEA)
10.6 Latin America

11 Competitive Landscape (Page No. – 104)
11.1 Overview
11.2 Competitive Situation and Trends
11.2.1 Mergers & Acquisitions
11.2.2 Agreements, Partnerships, and Collaborations
11.2.3 New Product Developments

12 Company Profiles (Page No. – 109)
(Company at A Glance, Recent Financials, Products & Services, Strategies & Insights, & Recent Developments)*
12.1 Introduction
12.2 Alcatel–Lucent
12.3 Avaya
12.4 Cisco
12.5 Computer Sciences Corporation (CSC)
12.6 Hewlett-Packard
12.7 IBM
12.8 Microsoft
12.9 Polycom
12.10 Verizon Communication
12.11 Voss

*Details on Company at A Glance, Recent Financials, Products & Services, Strategies & Insights, & Recent Developments Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. – 142)
13.1 Recent Developments
13.2 Insights of Industry Experts
13.3 Discussion Guide
13.4 Introducing RT: Real Time Market Intelligence
13.5 Available Customizations
13.6 Related Reports

List of Tables (77 Tables)

Table 1 Global Unified Communication as A Service Market Size and Growth Rate, 2014-2020 (USD Billion, Y-O-Y %)
Table 2 Increasing Mobility & Byod Trend is Propelling the Growth of Unified Communication as A Service Market
Table 3 Lack of Awareness and Deployment Size is Hammering the Growth of Unified Communication as A Service Market
Table 4 Lack of Awareness in Untapped Or Less Explored Regions is the New Opportunity for Unified Communication as A Service Market
Table 5 Integrating Unified Communication as A Service is A Key Challenge for the Growth of This Market
Table 6 Global Unified Communication as A Service Market, By Component, 2014-2020 (USD Billion)
Table 7 Telephony: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 8 Telephony: Unified Communication as A Service Market Size, By Vertical, 2014–2020 (USD Billion)
Table 9 Telephony: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 10 Unified Messaging: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 11 Unified Messaging: Unified Communication as A Service Market Size, By Vertical, 2014–2020 (USD Billion)
Table 12 Unified Messaging: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 13 Conferencing: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 14 Conferencing: Unified Communication as A Service Market Size, By Vertical, 2014–2020 (USD Billion)
Table 15 Conferencing: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 16 Collaboration Platforms & Application: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 17 Collaboration Platforms & Applications: Unified Communication as A Service Market Size, By Vertical, 2014–2020 (USD Billion)
Table 18 Collaboration Platforms & Applications: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 19 Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 20 Small Businesses: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 21 Small Businesses: Unified Communication as A Service Market Size , By Vertical, 2014–2020 (USD Billion)
Table 22 Small Businesses: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 23 Medium Businesses : Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 24 Medium Businesses: Unified Communication as A Service Market Size, By Vertical, 2014–2020 (USD Billion)
Table 25 Medium Businesses: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 26 Enterprises: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 27 Enterprises: Unified Communication as A Service Market Size, By Vertical, 2014–2020 (USD Billion)
Table 28 Enterprises: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 29 Large Enterprises: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 30 Large Enterprises: Unified Communication as A Service Market Size, By Vertical, 2014–2020 (USD Billion)
Table 31 Large Enterprises: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 32 Unified Communication as A Service Market Size, By Vertical, 2014–2020 (USD Billion)
Table 33 BFSI: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 34 BFSI: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 35 BFSI: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 36 Telecom & It: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 37 Telecom & It: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 38 Telecom & It: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 39 Consumer Goods & Retail: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 40 Consumer Goods & Retail: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 41 Consumer Goods & Retail: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 42 Healthcare: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 43 Healthcare: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 44 Healthcare: Unified Communication as A Service Market Size, By Region , 2014–2020 (USD Billion)
Table 45 Public Sector & Utilities: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 46 Public Sector & Utilities: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 47 Public Sector & Utilities: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 48 Logistics & Transportation: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 49 Logistics & Transportation: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 50 Logistics & Transportation: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 51 Travel & Hospitality: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 52 Travel & Hospitality: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 53 Travel & Hospitality: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 54 Other Verticals: Unified Communication as A Service Market Size, By Component, 2014–2020 (USD Billion)
Table 55 Other Verticals: Unified Communication as A Service Market Size, By Organization Size, 2014–2020 (USD Billion)
Table 56 Other Verticals: Unified Communication as A Service Market Size, By Region, 2014–2020 (USD Billion)
Table 57 Unified Communication as A Service Market Size, By Region, 2014-2020 (USD Billion)
Table 58 North America: Unified Communication as A Service Market Size, By Component, 2015–2020 (USD Billion)
Table 59 North America: Unified Communication as A Service Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 60 North America: Unified Communication as A Service Market Size, By Vertical, 2015–2020 (USD Billion)
Table 61 Europe: Unified Communication as A Service Market Size, By Component, 2015–2020 (USD Billion)
Table 62 Europe: Unified Communication as A Service Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 63 Europe: Unified Communication as A Service Market Size, By Vertical, 2015–2020 (USD Billion)
Table 64 APAC: Unified Communication as A Service Market Size, By Component, 2015–2020 (USD Billion)
Table 65 APAC: Unified Communication as A Service Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 66 APAC: Unified Communication as A Service Market Size, By Vertical, 2015–2020 (USD Billion)
Table 67 MEA: Unified Communication as A Service Market Size, By Component, 2015–2020 (USD Billion)
Table 68 MEA: Unified Communication as A Service Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 69 MEA: Unified Communication as A Service Market Size, By Vertical, 2015–2020 (USD Billion)
Table 70 Latin America: Unified Communication as A Service Market Size, By Component, 2015–2020 (USD Billion)
Table 71 Latin America: Unified Communication as A Service Market Size, By Organization Size, 2015–2020 (USD Billion)
Table 72 Latin America: Unified Communication as A Service Market Size, By Vertical, 2015–2020 (USD Billion)
Table 73 Mergers & Acquisitions, 2013-2015
Table 74 Agreements, Partnerships, and Collaborations, 2013-2015
Table 75 New Product Development, 2013-2015
Table 76 New Product Launches
Table 77 Mergers & Acquisitions


List of Figures (65 Figures)

Figure 1 Research Design
Figure 2 Market Size Estimation Methodology: Bottom-Up Approach
Figure 3 Market Size Estimation Methodology: Top-Down Approach
Figure 4 Break Down of Primary Interviews: By Company Type, Designation, and Region
Figure 5 Data Triangulation
Figure 6 Unified Communication as A Service Market Size, Components Snapshot (2015-2020): Market for Collaboration Platforms & Application to Grow at the Highest CAGR
Figure 7 Unified Communication as A Service, Organization Size Snapshot (2015-2020): Small Businesses Segment is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 8 Unified Communication as A Service Market Size, Vertical Snapshot (2015-2020): Travel & Hospitality Segment is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 9 Unified Communication as A Service Market Size, Geography Snapshot (2015-2020): APAC is Expected to Grow at the Highest CAGR in the Next Five Years
Figure 10 North America is Expected to Hold the Largest Market Share in 2015
Figure 11 Rise in Adoption of Cloud-Based Unified Communication as A Service is the Key Driving Factor
Figure 12 Telephony, Conferencing, and Unified Messaging are the Top Three Components Expected to Gain the Highest Traction in Terms of Market Size
Figure 13 North America Holds the Largest Share in the Unified Communication as A Service Market (2015)
Figure 14 Asia- Pacific is Expected to Have the Highest Growth Potential During the Forecast Period
Figure 15 BFSI Vertical Will Continue to Dominate the Unified Communication as A Service Market in the Next Five Years
Figure 16 Asia-Pacific to Grow at the Highest CAGR as Compared to Other Regions
Figure 17 Regional Life Cycle – MEA is Expected to Be in the Introduction Phase in 2015
Figure 18 Evolution of UCaaS Market
Figure 19 Unified Communication as A Service Market Segmentation
Figure 20 Market Dynamics of Unified Communication as A Service Market
Figure 21 Value Chain Analysis
Figure 22 Ecosystem
Figure 23 Top Vendors Ecosystem
Figure 24 Telephony is Leading the Unified Communication as A Service Market By Component Type
Figure 25 Unified Communication as A Service Market Size, By Organization Size
Figure 26 Enterprises Segment Would Lead the Organization Size Market During the Forecast Period
Figure 27 Small Businesses Segment is Expected to Show Considerable Growth in the APAC Region
Figure 28 Medium Businesses Segment is Expected to Show Considerable Growth in the APAC Region
Figure 29 Enterprises Segment is Expected to Show Considerable Growth in the APAC Region
Figure 30 Large Enterprises Segment is Expected to Show Considerable Growth in the APAC Region
Figure 31 Unified Communication as A Service Market, By Vertical
Figure 32 Consumer Goods & Retail, BFSI, and Logistics & Transportation are the Top Three Verticals to Show Considerable Growth During the Forecast Period
Figure 33 Asia-Pacific Will Exhibit the Highest Growth Rate in the Unified Communication as A Service Market
Figure 34 Geographic Snapshot – Asia-Pacific is Emerging as the New Hotspot
Figure 35 Geographic Snapshot (2015-2020): Asia-Pacific is an Attractive Destination for the Overall Unified Communication as A Service Market
Figure 36 North America Market Snapshot
Figure 37 Europe Market Snapshot
Figure 38 Asia-Pacific Market Snapshot: Telephony, Enterprises, and Consumer Goods & Retail Segments are Expected to Contribute Maximum to the Market Value in 2015
Figure 39 Asia-Pacific is the Fastest-Growing Regions in the UCaaS Market
Figure 40 Middle East & Africa Market Snapshot: Telephony, Enterprises, and Consumer Good & Retail Segments are Expected to Contribute Maximum to the Market Value in 2015
Figure 41 Latin America Market Snapshot: Telephony, Enterprises, and Consumer Goods & Retail Segments are Expected to Contribute Maximum to the Market Value in 2015
Figure 42 Companies Adopted Mergers & Acquisitions as the Key Growth Strategies From 2012-2015
Figure 43 Cisco & Microsoft Grew at the Highest Rate Between 2012 and 2014
Figure 44 Market Evaluation Framework
Figure 45 Battle for Market Share: Agreements, Partnerships, and Collaborations are the Key Strategies
Figure 46 Geographic Revenue Mix of Top Market Players
Figure 47 Alcatel-Lucent: Company Snapshot
Figure 48 Alcatel-Lucent: SWOT Analysis
Figure 49 Avaya: Company Snapshot
Figure 50 Avaya: SWOT Analysis
Figure 51 Cisco: Company Snapshot
Figure 52 Cisco: SWOT Analysis
Figure 53 CSC: Company Snapshot
Figure 54 CSC: SWOT Analysis
Figure 55 HP: Company Snapshot
Figure 56 HP: SWOT Analysis
Figure 57 IBM: Company Snapshot
Figure 58 IBM: SWOT Analysis
Figure 59 Microsoft: Company Snapshot
Figure 60 Microsoft: SWOT Analysis
Figure 61 Polycom: Company Snapshot
Figure 62 Polycom: SWOT Analysis
Figure 63 Verizon Communication: Company Snapshot
Figure 64 Verizon Communication: SWOT Analysis
Figure 65 Voss : SWOT Analysis

【レポートのキーワード】

UCaaS、ユニファイド・コミュニケーション、クラウドサービス

★調査レポート[UCaaSの世界市場予測] ( Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020 / MAM-TC-2477) 販売に関する免責事項
[UCaaSの世界市場予測] ( Unified Communication as a Service (UCaaS) Market by Components (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications), Organization Size (Small Businesses, Medium Businesses, Enterprise and Large Enterprises) and Geography - Global Forecast to 2020 / MAM-TC-2477) についてEメールでお問い合わせ


◆H&Iグローバルリサーチ株式会社のお客様(例)◆