TABLE OF CONTENTS
1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 MARKET SCOPE
1.3.1 MARKETS COVERED
1.3.2 YEARS
1.4 CURRENCY
1.5 LIMITATIONS
1.6 STAKEHOLDERS
2 RESEARCH METHODOLOGY
2.1 MARKET SIZE ESTIMATION
2.2 MARKET BREAKDOWN AND DATA TRIANGULATION
2.3 MARKET SHARE ESTIMATION
2.3.1 KEY DATA FROM SECONDARY SOURCES
2.3.2 KEY DATA FROM PRIMARY SOURCES
2.4 ASSUMPTIONS
2.5 KEY INDUSTRY INSIGHTS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE OPPORTUNITIES IN FSM MARKET
4.2 FSM MARKET: TOP THREE SOLUTIONS
4.3 GLOBAL FSM SOLUTIONS MARKET
4.4 FSM MARKET POTENTIAL
4.5 FSM USER TYPE MARKET (2019)
4.6 FSM REGIONAL MARKET
4.7 FSM SOLUTIONS GROWTH MATRIX
4.8 LIFE CYCLE ANALYSIS, BY REGION, 2014
5 MARKET OVERVIEW
5.1 INTRODUCTION
5.2 EVOLUTION
5.3 MARKET SEGMENTATION
5.3.1 FSM MARKET, BY SOLUTION
5.3.2 FSM MARKET, BY DEPLOYMENT TYPE
5.3.3 FSM MARKET, BY USER TYPE
5.3.4 FSM MARKET, BY INDUSTRY VERTICAL
5.3.5 FSM MARKET, BY REGION
5.4 MARKET DYNAMICS
5.4.1 DRIVERS
5.4.1.1 Escalating demand for enhanced productivity
5.4.1.2 Growing demand for improved customer satisfaction
5.4.1.3 Mounting field service operation costs
5.4.2 RESTRAINTS
5.4.2.1 Progressing demand for competent management of FSM
5.4.2.2 Lack of awareness about field service solutions
5.4.3 OPPORTUNITIES
5.4.3.1 Indispensible demand for mobility
5.4.3.2 Rising demand for integrated FSM solutions with M2M connectivity
5.4.4 CHALLENGE
5.4.4.1 Inefficiency in the management of invoices and work order
5.4.5 BURNING ISSUE
5.4.5.1 Advancing cost involved in FSM implementation
6 INDUSTRY TRENDS
6.1 INTRODUCTION
6.2 VALUE CHAIN ANALYSIS
6.3 PORTER’S FIVE FORCES ANALYSIS
6.3.1 THREAT OF NEW ENTRANTS
6.3.2 THREAT OF SUBSTITUTES
6.3.3 BARGAINING POWER OF SUPPLIERS
6.3.4 BARGAINING POWER OF BUYERS
6.3.5 INTENSITY OF COMPETITIVE RIVALRY
6.4 PEST ANALYSIS
6.4.1 POLITICAL FACTORS
6.4.2 ECONOMIC FACTORS
6.4.3 SOCIAL FACTORS
6.4.4 TECHNOLOGICAL FACTORS
7 GLOBAL FSM MARKET ANALYSIS, BY SOLUTION
7.1 INTRODUCTION
7.2 SCHEDULE AND DISPATCH MARKET
7.3 WORK ORDER MANAGEMENT MARKET
7.4 MOBILE FIELD EXECUTION MARKET
7.5 CUSTOMER MANAGEMENT MARKET
7.6 REPORTING
7.7 BILLING AND INVOICING MARKET
7.8 INVENTORY MANAGEMENT MARKET
7.9 TRACKING AND PERFORMANCE MANAGEMENT MARKET
8 GLOBAL FSM MARKET ANALYSIS, BY DEPLOYMENT TYPE
8.1 INTRODUCTION
8.2 CLOUD MARKET
8.3 ON-PREMISES MARKET
9 GLOBAL FSM MARKET ANALYSIS, BY USER TYPE
9.1 INTRODUCTION
9.2 SMALL AND MEDIUM BUSINESSES (SMBS)
9.3 LARGE ENTERPRISES
10 GLOBAL FSM MARKET ANALYSIS, BY INDUSTRY VERTICAL
10.1 INTRODUCTION
10.2 OIL AND GAS
10.3 CONSTRUCTION
10.4 HOME AND RESIDENTIAL SERVICES
10.5 MANUFACTURING
10.6 SECURITY AND ALARM
10.7 TRANSPORTATION
10.8 ENERGY AND UTILITIES
10.9 HEALTHCARE
10.10 OTHERS
11 GEOGRAPHIC ANALYSIS
11.1 INTRODUCTION
11.2 NORTH AMERICA (NA)
11.3 EUROPE
11.4 ASIA-PACIFIC (APAC)
11.5 MIDDLE EAST AND AFRICA (MEA)
11.6 LATIN AMERICA (LA)
12 COMPETITIVE LANDSCAPE
12.1 OVERVIEW
12.2 COMPETITIVE SITUATION AND TRENDS
12.2.1 NEW PRODUCT LAUNCHES
12.2.2 PARTNERSHIPS AND COLLABORATIONS
12.2.3 MERGERS AND ACQUISITIONS
12.2.4 VENTURE FUNDING
13 COMPANY PROFILE
(Overview, Products & Services, Strategies & Insights, Developments and MnM View)*
13.1 INTRODUCTION
13.2 SAP AG
13.3 ORACLE CORPORATION
13.4 IBM CORPORATION
13.5 CLICKSOFTWARE TECHNOLOGIES LTD.
13.6 ASTEA INTERNATIONAL
13.7 SERVICEPOWER TECHNOLOGIES PLC
13.8 TRIMBLE NAVIGATION LTD
13.9 IFS
13.10 PTC, INC.
13.11 INFOR
*Details on Overview, Products & Services, Strategies & Insights, Developments and MnM View might not be captured in case of unlisted companies.
14 APPENDIX
14.1 DISCUSSION GUIDE
14.2 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
14.3 AVAILABLE CUSTOMIZATIONS
14.4 RELATED REPORTS
TABLE 1 GLOBAL FSM MARKET SIZE AND GROWTH, 2013-2019 ($MILLION, Y-O-Y %)
TABLE 2 GROWING DEMAND FOR ENHANCED PRODUCTIVITY PROPELLING THE GROWTH OF FSM MARKET
TABLE 3 LACK OF AWARENESS ABOUT FSM SOLUTIONS IS RESTRAINING THE MARKET GROWTH
TABLE 4 INCREASED DEMAND FOR INTEGRATED FSM SOLUTIONS WITH M2M CONNECTIVITY
TABLE 5 INEFFICIENCY IN THE MANAGEMENT OF INVOICES AND WORK ORDER ACTS AS AN CHALLENGE FOR THE OVERALL FSM MARKET
TABLE 6 GLOBAL FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
TABLE 7 GLOBAL FSM MARKET GROWTH, BY SOLUTION, 2014-2019 (Y-O-Y %)
TABLE 8 SCHEDULE AND DISPATCH: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 9 SCHEDULE AND DISPATCH: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 10 WORK ORDER MANAGEMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 11 WORK ORDER MANAGEMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 12 MOBILE FIELD EXECUTION: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 13 MOBILE FIELD EXECUTION: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 14 CUSTOMER MANAGEMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 15 CUSTOMER MANAGEMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 16 REPORTING: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 17 REPORTING: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 18 BILLING AND INVOICING: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 19 BILLING AND INVOICING: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 20 INVENTORY MANAGEMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 21 INVENTORY MANAGEMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 22 TRACKING AND PERFORMANCE MANAGEMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 23 TRACKING AND PERFORMANCE MANAGEMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 24 GLOBAL FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 25 CLOUD DEPLOYMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 26 CLOUD DEPLOYMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 27 ON-PREMISES DEPLOYMENT: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 28 ON-PREMISES DEPLOYMENT: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 29 GLOBAL FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 30 SMBS: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
TABLE 31 SMBS: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 32 SMBS: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 33 ENTERPRISES: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
TABLE 34 ENTERPRISES: FSM SOLUTION MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 35 ENTERPRISES: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 36 GLOBAL FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
TABLE 37 OIL AND GAS: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 38 CONSTRUCTION: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 39 HOME AND RESIDENTIAL SERVICES: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 40 MANUFACTURING: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 41 SECURITY AND ALARM: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 42 TRANSPORTATION: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 43 ENERGY AND UTILITIES: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 44 HEALTHCARE: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 45 OTHERS: FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 46 GLOBAL FSM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 47 GLOBAL FSM MARKET GROWTH, BY REGION, 2012-2019 (Y-O-Y %)
TABLE 48 NORTH AMERICA: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
TABLE 49 NORTH AMERICA: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 50 NORTH AMERICA: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 51 NORTH AMERICA: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
TABLE 52 EUROPE: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
TABLE 53 EUROPE: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 54 EUROPE: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 55 EUROPE: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
TABLE 56 ASIA-PACIFIC: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
TABLE 57 ASIA-PACIFIC: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 58 ASIA-PACIFIC: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 59 ASIA-PACIFIC: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
TABLE 60 MEA: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
TABLE 61 MEA: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 62 MEA: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 63 MEA: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
TABLE 64 LATIN AMERICA: FSM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
TABLE 65 LATIN AMERICA: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 66 LATIN AMERICA: FSM MARKET SIZE, BY USER TYPE, 2012-2019 ($MILLION)
TABLE 67 LATIN AMERICA: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2012-2019 ($MILLION)
TABLE 68 NEW PRODUCT LAUNCHES, 2011–2014
TABLE 69 PARTNERSHIPS AND COLLABORATIONS, 2012–2014
TABLE 70 MERGERS AND ACQUISITIONS, 2011–2014
TABLE 71 VENTURE FUNDING, 2011–2014
LIST OF FIGURES (62 Figures)
FIGURE 1 RESEARCH DESIGN
FIGURE 2 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
FIGURE 4 BREAKDOWN OF PRIMARY INTERVIEW: BY COMPANY TYPE, DESIGNATION, AND REGION
FIGURE 5 DATA TRIANGULATION
FIGURE 6 FSM MARKET SIZE, SOLUTION SNAPSHOT (2014 VS. 2019): MARKET FOR SCHEDULE AND DISPATCH IS EXPECTED TO DOUBLE IN THE NEXT FIVE YEARS
FIGURE 7 GLOBAL FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2014
FIGURE 8 GLOBAL FSM MARKET SHARE, 2014- NORTH AMERICA EXPECTED TO EXHIBIT THE HIGHEST MARKET SHARE FOR THE PRIOD 2014 TO 2019
FIGURE 9 INDISPENSABLE DEMAND FOR MOBILITY ACTS AS AN ATTRACTIVE MARKET OPPORTUNITY IN FSM MARKET
FIGURE 10 CUSTOMER MANAGEMENT, SCHEDULE AND DISPATCH, AND TRACKING AND PERFORMANCE MANAGEMENT ARE THE TOP THREE SEGMENTS
FIGURE 11 NORTH AMERICA HOLDS THE MAXIMUM SHARE IN THE FSM SOLUTIONS MARKET (2014)
FIGURE 12 MEA IS EXPECTED TO HAVE THE HIGHEST MARKET GROWTH POTENTIAL FOR FSM IN THE YEARS TO COME
FIGURE 13 ENTERPRISE SEGMENT IS EXPECTED TO DOMINATE THE FSM MARKET IN YEAR 2019
FIGURE 14 APAC MARKET TO GROW WITH A HIGHER CAGR THAN EUROPE AND NORTH AMERICA
FIGURE 15 TRACKING AND PERFORMANCE MANAGEMENT EXPECTED TO EXHIBIT HIGHEST GROWTH RATE
FIGURE 16 ASIA-PACIFIC MARKET IS EXPECTED TO GROW EXPONENTIALLY DURING THE FORECAST PERIOD
FIGURE 17 ADVANCEMENTS IN MOBILE AND CLOUD TECHNOLOGIES TO PLAY A CRUCIAL ROLE IN THE FSM MARKET
FIGURE 18 FSM MARKET SEGMENTATION: BY SOLUTION
FIGURE 19 FSM MARKET SEGMENTATION: BY DEPLOYMENT TYPE
FIGURE 20 FSM MARKET SEGMENTATION: BY USER TYPE
FIGURE 21 FSM SEGMENTATION: BY INDUSTRY VERTICAL
FIGURE 22 FSM MARKET SEGMENTATION: BY REGION
FIGURE 23 GROWING DEMAND FOR ENHANCED PRODUCTIVITY WILL DRIVE THE FSM MARKET
FIGURE 24 VALUE CHAIN ANALYSIS (2014): MAJOR VALUE IS ADDED BY CLOUD SERVICE PROVIDERS
FIGURE 25 PORTER’S FIVE FORCES ANALYSIS (2014): DIVERSE SET OF PLAYERS IS INCREASING THE COMPETITION IN THE INDUSTRY
FIGURE 26 SCHEDULE AND DISPATCH AND CUSTOMER MANAGEMENT LEADING THE SOLUTIONS MARKET
FIGURE 27 CUSTOMER MANAGEMENT WILL CONTINUE TO CONTROL THE SOLUTION MARKET FOR THE FORECAST PERIOD 2014–2019
FIGURE 28 CUSTOMER MANAGEMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ALL REGIONS
FIGURE 29 MORE THAN HALF OF THE MARKET IS DOMINATED BY ON-PREMISES DEPLOYMENT
FIGURE 30 NORTH AMERICA IS EXPECTED TO CONTROL THE CLOUD DEPLOYMENT MARKET WITH MORE THAN ONE FOURTH OF THE MARKET SHARE IN 2019
FIGURE 31 NORTH AMERICA IS EXPECTED TO DOMINATE THE ON-PREMISES FSM MARKET
FIGURE 32 LARGE ENTERPRISE SEGMENT IS EXPECTED TO CONTINUE DOMINATING THE FSM MARKET IN THE FORECAST PERIOD
FIGURE 33 CLOUD TO BECOME MAINSTREAM AMONG SMBS DURING THE FORECAST PERIOD
FIGURE 34 ON-PREMISES ADOPTION AMONG ENTERPRISE TO INCREASE TWO FOLD DURING THE FORECAST PERIOD
FIGURE 35 MANUFACTURING IS EXPECTED TO DOMINATE THE GLOBAL FSM MARKET DURING THE FORECAST PERIOD
FIGURE 36 NORTH AMERICA IS EXPECTED TO LEAD THE FSM MARKET IN OIL AND GAS VERTICAL IN 2019
FIGURE 37 MEA IS EXPECTED TO HAVE THE HIGHEST GROWTH FOR THE MANUFACTURING INDUSTRY
FIGURE 38 GEOGRAPHIC SNAPSHOT (2014-2019): ASIA-PACIFIC IS EMERGING AS NEW HOTSPOT
FIGURE 39 ASIA-PACIFIC: ONE OF THE ATTRACTIVE DESTINATIONS FOR THE FSM SOLUTIONS
FIGURE 40 GEOGRAPHIC SNAPSHOT (2014-2019): ASIA-PACIFIC AN ATTRACTIVE DESTINATION FOR ALL SOLUTION CATEGORIES
FIGURE 41 NORTH AMERICA MARKET SNAPSHOT: ENTERPRISES TO CONTRIBUTE THE MAXIMUM MARKET SHARE
FIGURE 42 APAC FSM MARKET SNAPSHOT: CUSTOMER MANAGEMENT SOLUTION IS EXPECTED TO GAIN POPULARITY BY 2019
FIGURE 43 ASIA-PACIFIC IS ONE OF THE FASTEST GROWING REGIONS IN THE FSM MARKET
FIGURE 44 COMPANIES ADOPTED NEW PRODUCT LAUNCHES AS THE KEY GROWTH STRATEGY OVER THE LAST 3 YEARS
FIGURE 45 TRIMBLE NAVIGATION GREW AT THE FASTEST GROWTH RATE BETWEEN 2009 AND 2013
FIGURE 46 MARKET EVALUATION FRAMEWORK
FIGURE 47 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES ARE THE KEY STRATEGIES
FIGURE 48 GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS
FIGURE 49 SAP: COMPANY SNAPSHOT
FIGURE 50 SAP: SWOT ANALYSIS
FIGURE 51 ORACLE: COMPANY SNAPSHOT
FIGURE 52 ORACLE: SWOT ANALYSIS
FIGURE 53 IBM CORPORATION: COMPANY SNAPSHOT
FIGURE 54 IBM: SWOT ANALYSIS
FIGURE 55 CLICKSOFTWARE: COMPANY SNAPSHOT
FIGURE 56 CLICKSOFTWARE: SWOT ANALYSIS
FIGURE 57 ASTEA: COMPANY SNAPSHOT
FIGURE 58 SWOT ANALYSIS
FIGURE 59 SERVICEPOWER: COMPANY SNAPSHOT
FIGURE 60 TRIMBLE: COMPANY SNAPSHOT
FIGURE 61 IFS: COMPANY SNAPSHOT
FIGURE 62 PTC: COMPANY SNAPSHOT
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