Cloud Communication Platform Market by Solution and Service (Application Programming Interface (API), Interactive Voice Response (IVR) System, Unified Communication and Collaboration (UCC), webRTC, & VoIP) - Global Forecast to 2019

クラウドコミュニケーションプラットフォームの世界市場:API、webRTC、VoIP、IVRシステム、UCCソリューション

◆タイトル:Cloud Communication Platform Market by Solution and Service (Application Programming Interface (API), Interactive Voice Response (IVR) System, Unified Communication and Collaboration (UCC), webRTC, & VoIP) - Global Forecast to 2019
◆商品コード:MAM-TC-2789
◆調査・発行会社:MarketsandMarkets
◆発行日:2014年10月10日
◆ページ数:137
◆レポート形式:PDF / 英語
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◆産業分野:IT
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【レポートの概要】

当調査レポートでは、クラウドコミュニケーションプラットフォームの世界市場について調査・分析し、エグゼクティブサマリー、市場インサイト、市場概観、産業動向、バリューチェーン分析、市場シェア分析、市場環境分析、ソリューション別分析、サービス別分析、地域別分析、市場規模、競争状況、関連企業分析などの情報をお届けいたします。

The cloud provides an ability to integrate communication platform with other enterprise applications i.e. unified communication and collaboration. This integration helps enterprises empower their workforce with crucial information needed to serve customers in a timely and personalized manner. The flexibility of communication platform services can easily be adjusted to meet the requirements of the enterprises by managing the whole system. There are lots of small vendors who are using their technical expertise in developing applications and deploying those applications on the cloud platform which a user can access in a “pay-per-use” type of a model.

Cloud communication platform market is growing rapidly because of the Virtual private branch exchange, emergence of web real time communication, increasing adoption of brings your own device and consumerization of IT. Cloud built communication platform requires less maintenance and management from IT, allowing resources to be reallocated to other projects in the business. Cloud communication platform solution providers offer some of the most competitive and functionally rich solutions from third party vendors, which are seamlessly integrated into their cloud based platform. Due to this level of integration, solution providers also look after the third party applications. As a result, end users are realizing the benefits of leading functionality and reduced upfront and maintenance costs.

Organizations concern is around perceived loss of control and a general preference to own the equipment. After outsourcing contact center to a cloud provider, there’s a potential loss of functionality. Information security and privacy concerns about how and where the data is stored deters uptake in certain verticals such as banking and federal government departments. Organizations should look at the movement and location of their media traffic and data. Media traffic must be encrypted and data or recordings stored should be in an encrypted format.

In terms of regions, North America (NA) is the largest cloud communication platform market, as North America is one of the largest regions which have a huge penetration rate for cloud communication platform market. The Asia-Pacific (APAC), Latin America (LA), and Middle East and Africa (MEA) are the emerging regions in the overall cloud communication platform market.

【レポートの目次】

Table Of Contents

1 Introduction 13
1.1 Objectives Of The Study 13
1.2 Markets Covered 14
1.3 Stakeholders 15
1.4 Market Definition 16
1.5 Market Scope 16

2 Research Methodology 17
2.1 Market Size Estimation 18
2.2 Market Crackdown And Data Triangulation 20
2.3 Market Share Estimation 20
2.3.1 Key Data Taken From Secondary Sources 21
2.3.2 Key Data Taken From Primary Sources 21
2.3.3 Assumptions 22

3 Executive Summary 23

4 Premium Insights 26
4.1 Attractive Market Opportunity 26
4.2 Life Cycle Analysis, By Region 26
4.3 Best Market To Invest 27
4.4 Product Growth Matrix 28
4.5 Region-Wise Adoption 29

5 Market Overview 30
5.2 Market Evolution 31
5.3 Market Segmentation 32
5.3.1 By Solution 32
5.3.2 By Service 32
5.3.3 By Deployment Model 33
5.3.4 By Vertical 33
5.3.5 By Region 34
5.4 Market Dynamics 34
5.4.1 Drivers 35
5.4.1.1 Virtual Pbx Driving Demand 35
5.4.1.2 Emergence Of Webrtc 35
5.4.1.3 Increasing Adoption Of Mobile Devices 36
5.4.1.4 Consumerization Of It 36
5.4.2 Restraints 36
5.4.2.1 High Cost Of Initial Investment 36
5.4.2.2 Risk Of Information Loss 36
5.4.3 Opportunities 36
5.4.3.1 Contact Centers Moving To The Cloud 36
5.4.3.2 Rise In The Adoption Of Communication Platform By Smbs 36
5.4.3.3 Increased Productivity 37
5.4.4 Challenges 37
5.4.4.1 Stiff Competition 37
5.4.4.2 Lack Of Security 37

6 Industry Trends 38
6.1 Value Chain Analysis 38
6.2 Porter’S Five Forces Analysis 39
6.2.1 Threat From New Entrants 39
6.2.2 Threat From Substitutes 40
6.2.3 Bargaining Power Of Suppliers 40
6.2.4 Bargaining Power Of Buyers 40
6.2.5 Intensity Of Competitive Rivalry 40
6.3 Strategic Benchmarking 41

7 Cloud Communication Platform Market By Solution And Service 42
7.1 Introduction 43
7.2 By Solution 43
7.2.1 Application Programming Interface (Api) 46
7.2.2 Web Real Time Communication (Webrtc) 46
7.2.3 Voice Over Internet Protocol (Voip) 47
7.2.4 Interactive Voice Response System 48
7.2.5 Unified Communication And Collaboration (Ucc) 48
7.2.6 Others 49
7.3 By Service 50
7.3.1 Training, Consulting, And System Integration 52
7.3.2 Managed Service 53

8 Cloud Communication Platform Market By Deployment Model 54
8.1 Introduction 55
8.2 Public Cloud 57
8.3 Hybrid Cloud 58
8.4 Private Cloud 58

9 Cloud Communication Platform Market By Vertical 60
9.1 Introduction 61
9.2 Bfsi 63
9.3 Consumer Goods And Retail 65
9.4 Government 67
9.5 Healthcare 69
9.6 Manufacturing 71
9.7 Travel And Hospitality 73
9.8 Telecommunication And It 75
9.9 Outsourcing 77

10 Cloud Communication Platform Market Geographic Analysis 80
10.1 Introduction 81
10.2 North America (Na) 84
10.3 Europe 86
10.4 Asia-Pacific (Apac) 88
10.5 Middle East And Africa (Mea) 90
10.6 Latin America (La) 92

11 End User Analysis 94
11.1 High Adoption By Large Enterprises 94
11.2 Growth Of Global Cloud Data Center Relevance And Traffic 94
11.3 Rising Number Of Smart Devices 94

12 Competitive Landscape 95
12.1 Overview 95
12.2 Mergers And Acquisitions 96
12.3 Venture Funding 98

13 Company Profiles 104
(Overview, Products & Services, Strategies & Insights, Developments And Mnm View)*
13.1 Introduction 104
13.2 8X8, Inc. 105
13.3 Alcatel-Lucent 107
13.4 Avaya, Inc. 109
13.5 Callfire, Inc. 111
13.6 Cisco Systems, Inc. 113
13.7 Fujitsu Limited 116
13.8 Genesys Telecommunications Laboratories, Inc. 118
13.9 Ibm 120
13.10 Mitel Networks Corporation 123
13.11 Telestax 125
13.12 West Ip Communications 127
*Details On Overview, Products & Services, Strategies & Insights, Developments And Mnm View Might Not Be Captured In Case Of Unlisted Companies.

14 Appendix 129
14.1 Discussion Guide 129
14.2 Introducing Rt: Real Time Market Intelligence 133
14.3 Available Customizations 134
14.4 Related Reports 135

List Of Tables

Table 1 Cloud Communication Platform: Global Market By Type,
2014–2019 ($Million) 23
Table 2 Cloud Communication Platform Market Growth, By Type,
2014–2019 (Y-O-Y %) 24
Table 3 Cloud Communication Platform Market Size, By Solution,
2014–2019 ($Million) 43
Table 4 Cloud Communication Platform Market Growth, By Solution,
2014–2019 (Y-O-Y %) 45
Table 5 Api Market Size, By Deployment Type, 2014–2019 ($Million) 46
Table 6 Webrtc Market Size, By Deployment Type, 2014–2019 ($Million) 47
Table 7 Voip Market Size, By Deployment Type, 2014–2019 ($Million) 47
Table 8 Ivr Market Size, By Deployment Type, 2014–2019 ($Million) 48
Table 9 Ucc Market Size, By Deployment Type, 2014–2019 ($Million) 49
Table 10 Others Market Size, By Deployment Type, 2014–2019 ($Million) 49
Table 11 Cloud Communication Platform Market Size, By Service,
2014–2019 ($Million) 50
Table 12 Cloud Communication Platform Market Growth, By Service,
2014–2019 (Y-O-Y %) 51
Table 13 Training, Consulting, And System Integration Market Size, By Vertical, 2014–2019 ($Million) 52
Table 14 Managed Service Market Size, By Vertical, 2014–2019 ($Million) 53
Table 15 Cloud Communication Platform Market Size, By Deployment Type, 2014–2019 ($Million) 55
Table 16 Cloud Communication Platform Market Growth, By Deployment Type, 2014–2019 (Y-O-Y %) 56
Table 17 Public Cloud Market Size, By Region, 2014–2019 ($Million) 57
Table 18 Hybrid Cloud Market Size, By Region, 2014–2019 ($Million) 58
Table 19 Private Cloud Market Size, By Region, 2014–2019 ($Million) 58
Table 20 Cloud Communication Platform Market Size, By Vertical,
2014–2019 ($Million) 61
Table 21 Cloud Communication Platform Market Growth, By Vertical,
2014–2019 (Y-O-Y %) 62
Table 22 Bfsi Market Size, By Type, 2014–2019 ($Million) 63
Table 23 Bfsi Market Size, By Solution, 2014–2019 ($Million) 64
Table 24 Bfsi Market Size, By Service, 2014–2019 ($Million) 64
Table 25 Bfsi Market Size, By Region, 2014–2019 ($Million) 65
Table 26 Consumer Goods And Retail Market Size, By Type, 2014–2019 ($Million) 65
Table 27 Consumer Goods And Retail Market Size, By Solution,
2014–2019 ($Million) 66
Table 28 Consumer Goods And Retail Market Size, By Service,
2014–2019 ($Million) 66
Table 29 Consumer Goods And Retail Market Size, By Region,
2014–2019 ($Million) 67
Table 30 Government Market Size, By Type, 2014–2019 ($Million) 67
Table 31 Government Market Size, By Solution, 2014–2019 ($Million) 68
Table 32 Government Market Size, By Service, 2014–2019 ($Million) 68
Table 33 Government Market Size, By Region, 2014–2019 ($Million) 69
Table 34 Healthcare Market Size, By Type, 2014–2019 ($Million) 69
Table 35 Healthcare Market Size, By Solution, 2014–2019 ($Million) 70
Table 36 Healthcare Market Size, By Service, 2014–2019 ($Million) 70
Table 37 Healthcare Market Size, By Region, 2014–2019 ($Million) 71
Table 38 Manufacturing Market Size, By Type, 2014–2019 ($Million) 71
Table 39 Manufacturing Market Size, By Solution, 2014–2019 ($Million) 72
Table 40 Manufacturing Market Size, By Service, 2014–2019 ($Million) 72
Table 41 Manufacturing Market Size, By Region, 2014–2019 ($Million) 73
Table 42 Travel And Hospitality Market Size, By Type, 2014–2019 ($Million) 73
Table 43 Travel And Hospitality Market Size, By Solution, 2014–2019 ($Million) 74
Table 44 Travel And Hospitality Market Size, By Service, 2014–2019 ($Million) 74
Table 45 Travel And Hospitality Market Size, By Region, 2014–2019 ($Million) 75
Table 46 Telecommunication And It Market Size, By Type, 2014–2019 ($Million) 75
Table 47 Telecommunication And It Market Size, By Solution,
2014–2019 ($Million) 76
Table 48 Telecommunication And It Market Size, By Service, 2014–2019 ($Million) 76
Table 49 Telecommunication And It Market Size, By Region, 2014–2019 ($Million) 77
Table 50 Outsourcing Market Size, By Type, 2014–2019 ($Million) 77
Table 51 Outsourcing Market Size, By Solution, 2014–2019 ($Million) 78
Table 52 Outsourcing Market Size, By Service, 2014–2019 ($Million) 78
Table 53 Outsourcing Market Size, By Region, 2014–2019 ($Million) 79
Table 54 Cloud Communication Platform Market Size, By Region,
2014–2019 ($Million) 81
Table 55 Cloud Communication Platform Market Growth, By Region,
2014–2019 (Y-O-Y %) 83
Table 56 Na: Cloud Communication Platform By Type, 2014–2019 ($Million) 84
Table 57 Na: Cloud Communication Platform Market Size, By Solution,
2014–2019 ($Million) 84
Table 58 Na: Cloud Communication Platform Market Size, By Service,
2014–2019 ($Million) 85
Table 59 Na: Cloud Communication Platform Market Size, By Vertical,
2014–2019 ($Million) 85
Table 60 Europe: Cloud Communication Platform Market Size, By Type,
2014–2019 ($Million) 86
Table 61 Europe: Cloud Communication Platform Market Size, By Solution, 2014–2019 ($Million) 86
Table 62 Europe: Cloud Communication Platform Market Size, By Service,
2014–2019 ($Million) 87
Table 63 Europe: Cloud Communication Platform Market Size, By Vertical,
2014–2019 ($Million) 87
Table 64 Apac: Cloud Communication Platform Market Size, By Type,
2014–2019 ($Million) 88
Table 65 Apac: Cloud Communication Platform Market Size, By Solution,
2014–2019 ($Million) 88
Table 66 Apac: Cloud Communication Platform Market Size, By Service,
2014–2019 ($Million) 89
Table 67 Apac: Cloud Communication Platform Market Size, By Vertical,
2014–2019 ($Million) 89
Table 68 Mea: Cloud Communication Platform Market Size, By Type,
2014–2019 ($Million) 90
Table 69 Mea: Cloud Communication Platform Market Size, By Solution,
2014–2019 ($Million) 90
Table 70 Mea: Cloud Communication Platform Market Size, By Service,
2014–2019 ($Million) 91
Table 71 Mea: Cloud Communication Platform Market Size, By Vertical,
2014–2019 ($Million) 91
Table 72 La: Cloud Communication Platform Market Size, By Type,
2014–2019 ($Million) 92
Table 73 La: Cloud Communication Platform Market Size, By Solution,
2014–2019 ($Million) 92
Table 74 La: Cloud Communication Platform Market Size, By Service,
2014–2019 ($Million) 93
Table 75 La: Cloud Communication Platform Market Size, By Vertical,
2014–2019 ($Million) 93
Table 76 Mergers And Acquisitions, 2011–2014 96
Table 77 Venture Funding, 2011–2014 98



List Of Figures

Figure 1 Research Methodology 17
Figure 2 Market Size Estimation Methodology: Top-Down Approach 19
Figure 3 Breakdown Of Primary Interviews: By Company Type, Designation, And Region 20
Figure 4 Cloud Communication Platform Market, By Type,
2014–2019 ($Million, Y-O-Y %) 24
Figure 5 Cloud Communication Platform Market Growth, By Type,
2014–2019 (Y-O-Y %) 24
Figure 6 Attractive Market Opportunity In Cloud Communications Platform 26
Figure 7 Life Cycle Analysis: By Region 26
Figure 8 Best Market To Invest: By Region 27
Figure 9 New Revenue Pockets For Market Players 28
Figure 10 Na Commands Over Other Regions 29
Figure 11 Market Evolution 31
Figure 12 Market Segmentation: By Solution 32
Figure 13 Market Segmentation: By Service 32
Figure 14 Market Segmentation: By Deployment Model 33
Figure 15 Market Segmentation: By Vertical 33
Figure 16 Market Segmentation: By Region 34
Figure 17 Reference Diagram 35
Figure 18 Value Chain Analysis: Cloud Communication Platform Market 38
Figure 19 Porter’S Five Forces Analysis: Cloud Communication Platform Market 39
Figure 20 Strategic Benchmarking: Cisco And Fujitsu Adopted Acquisition For Technology Integration & Product Enhancement 41
Figure 21 Web Real Time Communication Has The Highest Market Share For
2014 And 2019 44
Figure 22 Cloud Communication Platform Market, By Solution,
2014–2019, ($Million, Y-O-Y %) 44
Figure 23 Cloud Communication Platform Market Growth, By Solution,
2014–2019 (Y-O-Y %) 45
Figure 24 Training, Consulting, And System Integration Services Market Has A High Growth In The Coming Future 50
Figure 25 Cloud Communication Platform Market, By Service,
2014–2019 ($Million, Y-O-Y %) 51
Figure 26 Cloud Communication Platform Market Growth, By Service,
2014–2019 (Y-O-Y %) 52
Figure 27 Private And Hybrid Deployment Models Will Have A High Adoption In The Coming Years Due To Security And Compliance Concerns 55
Figure 28 Cloud Communication Platform Market, By Deployment Type,
2014–2019, ($Million, Y-O-Y %) 56
Figure 29 Cloud Communication Platform Market Growth, By Deployment Type, 2014–2019 (Y-O-Y %) 57
Figure 30 Cloud Communication Platform Market, By Vertical,
2014–2019, ($Million, Y-O-Y %) 62
Figure 31 Cloud Communication Platform Market Growth, By Vertical,
2014–2019 (Y-O-Y %) 63
Figure 32 Middle East And Africa Has The Highest Market Growth Rate (Cagr) Coming From 2014 To 2019 81
Figure 33 Geographic Snapshot (2014) 82
Figure 34 Cloud Communication Platform Market, By Region,
2014–2019, ($Million, Y-O-Y %) 82
Figure 35 Cloud Communication Platform Market Growth, By Region,
2014–2019 (Y-O-Y %) 83
Figure 36 Companies Adopted Product Innovation As The Key Growth Strategy Over The Last Three Years 95
Figure 37 Geographic Revenue Mix Of Top 4 Market Players 104
Figure 38 8X8, Inc: Business Overview 105
Figure 39 Alcatel-Lucent: Business Overview 107
Figure 40 Avaya, Inc: Business Overview 109
Figure 41 Cisco Systems, Inc: Business Overview 113
Figure 42 Cisco Systems, Inc Swot Analysis 115
Figure 43 Fujitsu Limited: Business Overview 116
Figure 44 Genesys Swot Analysis 119
Figure 45 Ibm: Business Overview 120
Figure 46 Ibm Swot Analysis 122
Figure 47 Mitel Networks Corporation: Business Overview 123
Figure 48 Telestax Swot Analysis 126
Figure 49 West Ip Communications: Business Overview 127


【レポートのキーワード】

クラウドコミュニケーションプラットフォーム、API、webRTC、VoIP、IVRシステム、UCC、ソリューション、通信

★調査レポート[クラウドコミュニケーションプラットフォームの世界市場:API、webRTC、VoIP、IVRシステム、UCCソリューション] ( Cloud Communication Platform Market by Solution and Service (Application Programming Interface (API), Interactive Voice Response (IVR) System, Unified Communication and Collaboration (UCC), webRTC, & VoIP) - Global Forecast to 2019 / MAM-TC-2789) 販売に関する免責事項
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